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In my opinion, Nurses need to apply the 6C's in order to work effectively and professionally in providing quality care to patients. Communication and compassion goes together. we cannot communicate, listen, and pay attention to patient needs if there is no compassion. Showing a little bit of empathy could also go a long way.

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To add to the point about the doctor's giving news in a very direct way, we need to be mindful of the language we use to convey news honestly but with tact. If the doctors used language differently to deliver bad news, would that have affected how the nurses delivered care because perhaps the patient may have reacted differently? It is a difficult balancing act, especially in a context where everyone involved in the patient's care  is scared because of the unknown with a relatively new disease. Self-awareness of how one would act in a situation is vital to create and implement action plan for future episodes of care

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compassion within communication is important telling someone they haven't got long really needs to be delivered correctly although it may be hard due to being tired and stressed but patients are also tired and stressed and scared a small amount of compassion goes a long way

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compassion within communication is important telling someone they haven't got long really needs to be delivered correctly although it may be hard due to being tired and stressed but patients are also tired and stressed and scared a small amount of compassion goes a long way

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OC - The nurse showed courage, and built courage within the patient to fight back against the virus

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OC - The nurse stepped in place of the patients family

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I think there was a great opportunity for compassionate care in the situation described. Compassion clearly in adifficult situation. Commitment, as it showed doing the job in a difficult situation. Care too

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The reflection doesn't really flow naturally, need more exploration.

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OC - what observations do you mean please? In the action plan

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In regards to how the Dr approached the patient, being as direct as he was probably caused the patient high levels of stress and anxiety. Even though  the Dr was unfamiliar with the cause of the patient's condition they could have directed his words with more compassion?
Nurses sound like they were assisting the patient to calm down, keep stress levels low and trying not to panic the patient.

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I see compassionate care most days in my workplace. The procedures we perform in endoscopy are frequently quite traumatic, and engaging the patient in empathetic conversation helps minimise pain and preserve dignity. I believe this meets Care, Compassion and Communication of the 6 C's