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Dear Sir/ Madam,

I am writing to complain about the online product I bought at your store last month . I am really disappointed.

Firstly, there was a problem with the size . It was not the high level I expected . In addition, there was a problem with the color . I didn’t choose this one . I noticed that the dress has a torn . What made the matters worse was the fact that the salesman was not helpful . When I complained to him , he refused to solve the problem . I was deeply offended.

Needless to say , I am extremely annoyed by this accident. Considering the above , I would like to receive a full refund of money . Furthermore, I expect to receive a written apology . I can be contacted by ……… Thank you in advance for your cooperation. I look forward to hearing from you .

Yours faithfully,

Hoor Fattouh

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Dear Sir/Madam,

I am writing to express my serious dissatisfaction with a product I recently purchased from your website. Although I was looking forward to receiving my order, I was extremely disappointed with what I received.

To begin with, I ordered the item in blue; however, it arrived in black. In addition, the size was incorrect and did not match the specifications provided on your website. Moreover, the delivery was delayed without any prior notice, which caused significant inconvenience.

What is more concerning is that the quality of the product was far below expectations. The material appears cheap and poorly made. Furthermore, upon checking my bank statement, I discovered that I had been charged twice for the same order.

I kindly request a full refund of the extra charge and a replacement of the correct item at the earliest possible time. I have attached copies of the receipt and payment confirmation for your reference.

I trust that you will treat this matter with urgency, and I look forward to your prompt response.

Yours faithfully,

Maryam Jaber

Class 12

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Dear Customer Service Team,

I am writing to express my dissatisfaction with a product I recently ordered from your website. The order number is 45873, and it was delivered to me on March 1st.

Unfortunately, the item I received does not match the description provided online. I ordered a black medium-sized jacket, but I received a blue one in size small. In addition, the material feels different from what was described on your website. The product page mentioned that it was made of high-quality cotton, but the one I received seems to be made of a thinner synthetic fabric. There was also a small tear on the sleeve when I opened the package.

This situation is disappointing because I needed the jacket for an important event this week, and now I am unable to use it. I trusted your company based on the positive reviews, so I did not expect such issues.

I kindly request a full refund or a replacement with the correct size and color as soon as possible. I would also appreciate it if you could arrange the return shipping at no extra cost.

Please let me know the next steps to resolve this matter. I look forward to your prompt response.

Sincerely,

[Amal]

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Dear sir or madam,

I am writing to formally express my dissatisfaction with a smartphone I purchased from your store last week.

I was excited to receive this device, but upon opening the package, I discovered multiple serious issues that made the phone completely unusable. The screen had several scratches and a small crack on the top corner, which is unacceptable for a brand-new device. The battery does not hold a charge, losing power within hours even after a full charge, and the camera frequently fails to focus, producing blurry photos. Additionally, the phone frequently freezes and the software appears faulty. This is far below the quality I expected based on your website and product description. To make matters worse, the delivery was delayed by three days, which caused further inconvenience. When I contacted your customer service team, the assistant I spoke with was unhelpful, dismissive, and provided no clear solution. I find this level of service unacceptable, especially for a high-value electronic item.

I have attached photographs of the damaged device along with a copy of my receipt for your reference. Given the extent of these problems, I request either a full refund or an immediate replacement with a fully functional smartphone. I rely heavily on this device for both work and personal matters, and the current situation has caused significant disruption I can be reached at +974 xxxxxxxxxx if any additional details are needed. Thank you in advance.

Yours faithfully,

Almayasa Salim

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Dear sir or madam,

I am writing to formally express my dissatisfaction with a smartphone I purchased from your store last week.

I was excited to receive this device, but upon opening the package, I discovered multiple serious issues that made the phone completely unusable. The screen had several scratches and a small crack on the top corner, which is unacceptable for a brand-new device. The battery does not hold a charge, losing power within hours even after a full charge, and the camera frequently fails to focus, producing blurry photos. Additionally, the phone frequently freezes and the software appears faulty. This is far below the quality I expected based on your website and product description. To make matters worse, the delivery was delayed by three days, which caused further inconvenience. When I contacted your customer service team, the assistant I spoke with was unhelpful, dismissive, and provided no clear solution. I find this level of service unacceptable, especially for a high-value electronic item.

I have attached photographs of the damaged device along with a copy of my receipt for your reference. Given the extent of these problems, I request either a full refund or an immediate replacement with a fully functional smartphone. I rely heavily on this device for both work and personal matters, and the current situation has caused significant disruption I can be reached at +974 xxxxxxxxxx if any additional details are needed. Thank you in advance.

Yours faithfully,

Almayasa Salim

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Dear sir or madam,

I am writing to express my dissatisfaction with a dress I purchased from your store a few days ago.

I had high expectations for this item based on the product description and photos on your website, but the dress I received was extremely disappointing and did not match what was advertised. I had specifically ordered a red, knee-length dress in size medium. However, the dress that arrived was pink, significantly longer than described, and far too tight. The fabric quality was far below what was shown online; there were loose threads, uneven stitching, and several small stains on the material. Additionally, the pattern on the dress did not match the design I had chosen, which was misleading and unacceptable. To make matters worse, the delivery was delayed by several days, and when I contacted your customer service team for assistance, the response I received was unhelpful and dismissive. The assistant refused to provide a clear solution or offer any compensation for the inconvenience. This lack of professionalism has added to my disappointment and frustration.

I have attached a copy of my receipt and photographs of the dress highlighting the defects and discrepancies. I request that you either provide a full refund or replace the item with the correct dress as soon as possible. I hope for a timely resolution, as I had planned to wear this dress for a Eid. I can be reached at +974 xxxxxx if any further information is needed. Thank you for your attention to this matter.

Yours faithfully,

Shahad Tarek

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Dear Sir or Madam,

I am writing this letter to express my strong dissatisfaction about the senior package I recently ordered from your website. The package included a senior jacket and a personalized senior brooch. As a final year student these items are very meaningful to me because they represent my last year of high school and all the memories connected to it. I was very excited to receive them but unfortunately my experience has been extremely disappointing.

Firstly, the senior jacket I ordered was not what I received. I clearly selected a size small with a navy blue torso and white sleeves, with my initials printed correctly on the front and my graduation year 2026 on the back. However, the jacket that arrived had the colors reversed featuring a white torso and navy blue sleeves, and it was a larger size which is far too big for me and completely unsuitable. In addition, the graduation year printed on the jacket was 2025 instead of 2026, and there were several spelling mistakes in the embroidered text. The patches on the sleeves were also different colors from the ones I originally selected and approved. Furthermore, the stitching on the sleeves is already coming loose which shows poor workmanship. The quality of the material is much poorer than what was advertised on your website. Moreover, I ordered a senior brooch with my name and picture on it, but the photo printed on it is blurry and poorly centered, which makes it look unprofessional. To make matters worse, the delivery was late and when I contacted customer service the assistant was not helpful and did not offer any clear solution to the problem.

Overall, I am very disappointed because these items were meant to be special keepsakes of my senior year. I kindly request that you replace both the senior jacket and the senior brooch with the correct size, color, spelling, and proper quality as soon as possible. If this cannot be arranged promptly, I would like to receive a full refund. I hope you will take this matter seriously and respond quickly with a suitable solution. I look forward to your reply.

Yours faithfully,
Ayah Alk

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Dear sir/madam,

I am writing this letter to express my strong dissatisfaction with one of your products .Which I bought from your store a few days ago.

I’m very disappointed because the product I bought has many problems. In fact, the product was not as I expected as I saw before . First I ordered the product in blue colour, but I was surprised to receive it in a black colour. Second is brought arrived too late and was not correct model I ordered. Also, the quality was very poor. What made it worse was that the assistant was rude, unhelpful, and refused to solve the problem. Finally, When I checked my bank account, I found that I had been charged twice at the same time. I have attached a copy of the receipt.

All in all, I would like to get a full refund or change the item. Unless I hear from you, I am afraid I will be forced to take a further action. Thank you in advance for your cooperation. My phone number is********.

Yours faithfully,

Basmala Mohamed

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Dear sir/madam,

I am writing this letter to express my strong dissatisfaction with one of your products .Which I bought from your store a few days ago.

I’m very disappointed because the product I bought has many problems. In fact, the product was not as I expected as I saw before . First I ordered the product in blue colour, but I was surprised to receive it in a black colour. Second is brought arrived too late and was not correct model I ordered. Also, the quality was very poor. What made it worse was that the assistant was rude, unhelpful, and refused to solve the problem. Finally, When I checked my bank account, I found that I had been charged twice at the same time. I have attached a copy of the receipt.

All in all, I would like to get a full refund or change the item. Unless I hear from you, I am afraid I will be forced to take a further action. Thank you in advance for your cooperation. My phone number is.

Yours faithfully,

A

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Writing Task:            You have received a product you ordered online but there are problems with your order. Write a letter or an email of complaint to the company you bought it from, outlining the reasons why you are not satisfied and what you expect them to do about it.



Your email should include:



=>Why you are writing the email

➢ Mention specific details regarding the product

➢ Give examples about your complaint

➢ What actions you want to be taken

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Writing Task:            You have received a product you ordered online but there are problems with your order. Write a letter or an email of complaint to the company you bought it from, outlining the reasons why you are not satisfied and what you expect them to do about it.



Your email should include:



=>Why you are writing the email

➢ Mention specific details regarding the product

➢ Give examples about your complaint

➢ What actions you want to be taken