# data[].attributes.body
With the launch of a new event center, servers will experience a major shift from regular table service to a banquet-style service. They will be required to adapt to serving larger groups of guests quickly and efficiently, while following a strict event schedule. HR should provide hands-on training for banquet-style service including tray carrying, synchronized service, and better communication between kitchen/event staff. More part-time servers may be required during peak seasons. It would also be helpful to provide extra training on time management to servers, since big events will require strong coordination between all staff.

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Sales and Marketing Manager

Impact: With the new event center, the Sales and Marketing Manager will need to adapt and shift focus towards long-term relationships with clients. A lot more strategy will be involved as events like conventions and large weddings require lots of planning in advance. The hotel will probably strictly require hiring a candidate with experience in event coordination software and digital market analytics. More staff training will also be required due to diversity of cultural preferences, different partnerships, and social media advertisements. Recruiting employees through LinkedIn would help find candidates with specialized experiences.

# data[].attributes.body
Sales and Marketing Manager

Impact :

The hotel will enter a new market, especially wedding and large conventions. Sales focus will move from room sales to full event packages. who to be hire is sales manager with wedding and event experience. Skiils needed need to be Negotiation skills ,culture awareness, communication skills, Event planning knowledge. Will find them in hospitality job board, LinkedIn, Event industry networks.

# data[].attributes.body
Impact:
The event centre will dramatically increase linen usage. Large weddings and conventions require tablecloths, chair covers, napkins, specialty linens, and rapid turnaround between events.

HR Considerations:

Hire additional laundry attendants or outsource to a commercial linen service

Ensure proper inventory management systems for high linen turnover

Train staff in handling specialty fabrics and decorative items

Consider extended hours or overnight shifts to meet event timelines

Review health and safety standards due to increased workload

Skills Needed:

Attention to detail

Efficiency in high-volume environments

Knowledge of textile care and stain treatment

# data[].attributes.body
Impact:
Significant increase in staffing needs. Banquets and weddings require large service teams, often working evenings, weekends, and long shifts.

HR Considerations:

Recruit a flexible pool of part-time and on-call banquet servers

Provide training specific to large-scale events and buffet service

Offer cultural awareness training (for example, service expectations during religious ceremonies)

Develop scheduling systems to manage peak seasons

Review wage structure and gratuity policies

Skills Needed:

High-volume service experience

Professional presentation

Teamwork under pressure

Strong customer service skills

Recruitment Sources:

Hospitality schools

Event staffing agencies

Referrals within the local hospitality community

# data[].attributes.body
Impact:
Major impact. The hotel is entering a new market segment, especially targeting South Asian weddings and large conventions. Sales strategy will shift from primarily selling room blocks to selling full event packages.

HR Considerations:

Hire or train sales managers with experience in weddings and large-scale cultural events

Ensure cultural competency and understanding of South Asian wedding traditions

Adjust performance metrics to include banquet revenue, event bookings, and multi-day packages

Consider commission structures for high-value event contracts

Possibly expand the team to include a dedicated Wedding Sales Manager

Skills Needed:

Relationship building within cultural communities

Event contract negotiation

Social media and digital marketing strategy

Knowledge of Toronto’s competitive event market

# data[].attributes.body
Housekeeping

Impact: Faster turnaround needed for room "blocks" and heavy cleaning of the event center floors/restrooms.

Who to Hire: Public Area Attendants specifically for the event wing and Housekeeping Supervisors to manage room turnover speed.

Skills: Attention to detail, physical stamina, and knowledge of industrial cleaning chemicals.

Where to Find Them: Community job fairs and local employment agencies.

# data[].attributes.body
Finance & Accounting

Impact: More complex billing, handling large deposits, and managing vendor commissions.

Who to Hire: Accounts Receivable Clerks and Purchasing Managers for event supplies.

Skills: Forensic accounting, budget forecasting, and inventory management.

Where to Find Them: Accounting firms and business graduates.

# data[].attributes.body
Housekeeping

Impact: Faster turnaround needed for room "blocks" and heavy cleaning of the event center floors/restrooms.

Who to Hire: Public Area Attendants specifically for the event wing and Housekeeping Supervisors to manage room turnover speed.

Skills: Attention to detail, physical stamina, and knowledge of industrial cleaning chemicals.

Where to Find Them: Community job fairs and local employment agencies.

# data[].attributes.body
Sales & Marketing

Impact: Massive shift from room-only sales to complex event packages and corporate contracts.

Who to Hire: Experienced MICE (Meetings, Incentives, Conferences, Exhibitions) Sales Managers and a Social Media Content Creator to showcase event setups.

Skills: B2B negotiation, contract law, digital marketing, and "venue-tour" salesmanship.

Where to Find Them: LinkedIn, specialized hospitality recruitment agencies, and competitors' sales teams.

# data[].attributes.body
To ensure seamless service, the Human Resources department should prioritize candidates with a background in high-volume banquet operations and large-scale events. Ideal staff members should possess comprehensive training in customer service excellence, food safety protocols, and cultural etiquette, with a specialized focus on the nuances of South Asian wedding traditions. Furthermore, servers must demonstrate strong organizational skills, the ability to remain composed under pressure, and clear communication with both guests and the culinary team

# data[].attributes.body
Linen and Laundry will be overwhelmed. Weddings use many tablecloths, napkins, and uniforms that all need washing quickly between events. The hotel needs to hire more laundry workers or add evening and weekend shifts. These workers must be organized and skilled at operating industrial laundry machines efficiently to keep up with demand.

# data[].attributes.body
Front Desk Agents will face their busiest times ever. When 300 wedding guests arrive together, check-in must be smooth and fast. The hotel should hire additional front desk agents and train them on group check-in procedures. These staff need excellent communication and computer skills to handle the booking system under pressure. They also need cultural sensitivity training to serve South Asian wedding guests properly.

# data[].attributes.body
Housekeeping will have much more work. After a large wedding, there are not only guest rooms to clean but also huge event spaces. They will need to hire more housekeepers, especially part-time staff for weekends when weddings happen. These workers need to be fast and efficient. They also need basic communication skills to understand guest requests and coordinate with the front desk about room availability.

# data[].attributes.body
The Chef and Cooks face the biggest change. Cooking for a restaurant is different from cooking for 500 wedding guests. The kitchen needs someone who understands South Asian cuisine. The hotel can either train current staff or hire a specialist from the community.

# data[].attributes.body
Servers will see their work change completely. Instead of serving individuals in a restaurant, they will serve large banquet tables. They need training on plated service for big groups and buffet management. The hotel should hire additional part-time servers for busy weekends.

# data[].attributes.body
Loss Prevention and Security will face new challenges. A wedding with 500 guests is very different from a quiet hotel night. Security staff will need training on crowd control and managing large events. They must also understand cultural traditions, like the lively Baraat procession entering the hotel. Hiring extra security for weekends will be necessary.

# data[].attributes.body
The new event centre will greatly affect the Sales and Marketing Manager. They can no longer just sell rooms. They must now sell weddings and conventions to the South Asian community. This requires new skills and connections. The hotel should hire a specialist with existing relationships in the community. They can find this person by looking at other banquet halls or wedding companies.

# data[].attributes.body
Impact:

Need to promote the new event centre and attract clients.

Who to hire:

Sales staff or marketing assistants.

Skills needed:

Communication

Social media/marketing skills

Negotiation

Customer relations

Where to find people:

Business schools

LinkedIn/job sites

Industry networking

# data[].attributes.body
Impact:

More tablecloths, towels, uniforms to wash.

Who to hire:

Laundry workers or shift helpers.

Skills needed:

Organization

Machine operation

Attention to detail

Where to find people:

Local hiring centres

Entry-level job ads

# data[].attributes.body
Impact:

More bookings, guest questions, and event coordination.

Who to hire:

Front desk agents, booking staff.

Skills needed:

Communication skills

Computer/booking systems

Organization

Customer service

Where to find people:

Hospitality programs

Online job postings

Internal training

# data[].attributes.body
Impact:

More cleaning after events and guest stays.

Who to hire:

More cleaners or event cleanup staff.

Skills needed:

Attention to detail

Time management

Physical stamina

Where to find people:

Local job agencies

Community job boards

Walk-in applicants

# data[].attributes.body
Impact:

More food preparation for large groups.

Who to hire:

Extra cooks, prep cooks, banquet chefs.

Skills needed:

Cooking skills

Time management

Food safety knowledge

Ability to cook in large quantities

Where to find people:

Culinary schools

Restaurant industry hiring sites

Internal promotion

# data[].attributes.body
Impact:

More banquets and events mean more food service.

Who to hire:

Part-time or casual servers, banquet staff.

Skills needed:

Customer service

Fast work under pressure

Teamwork

Basic food safety

Where to find people:

Hospitality schools

Student job boards

Referrals from staff

# data[].attributes.body
Impact:

More events = more guests and crowds, so security work increases.

Who to hire:

More security guards, event safety staff.

Skills needed:

Watching crowds

Communication skills

Emergency response

Conflict handling

Where to find people:

Security companies

Job websites

College security programs

# data[].attributes.body
For Loss Prevention/Security, Human Resources should hire trained security staff to ensure the safety of guests and employees during large events. Security staff should be experienced in crowd management, conflict resolution, and emergency procedures. They should also monitor entrances, prevent unauthorized access, and help maintain a safe and controlled environment throughout events.

# data[].attributes.body
For housekeeping, Human Resources should ensure there are enough staff to handle the increased workload during events. Employees should be trained in cleanliness, time management, and attention to detail. Housekeeping plays an important role in maintaining a clean, safe, and welcoming environment for guests before and after events.

# data[].attributes.body
For Chef/Cooks, Human Resources should hire chefs who have experience in high-volume cooking and event catering. Since the hotel is targeting the South Asian wedding market, it is important to hire chefs who are familiar with South Asian cuisine. They should also be trained in food safety, hygiene standards, and teamwork to ensure high-quality service during events.

# data[].attributes.body
For servers, Human Resources should hire staff who have experience in banquets and large events. They should be well-trained in customer service, food safety, and cultural sensitivity, especially for South Asian weddings. Servers must be organized, able to work under pressure, and communicate well with guests and team members.

# data[].attributes.body
For the Sales and Marketing Manager, Human Resources should hire someone with strong communication and networking skills. This person should have experience in event sales and understand the South Asian wedding market. They should be able to promote the event centre, build relationships with clients, and help increase revenue for the hotel.

# data[].attributes.body
Definitely hire as many people as possible because the laundry items will be in high demand. Order extra linen, towels, pack and plays for the events. Make sure everything they will need is provided not only for the rooms but also for the events items such as tablecloth, napkins and much more. A 24-hour laundry service is a must and make sure the machines are well maintained.

# data[].attributes.body
Those teams here need to make sure reservations are well handle. Greet the customers with a smile, deal with the late check outs request with care, Provide guests with informations around the hotel and more. They should have strong communication skills and if possible have at least few of them that speaks South Asian language that could help some of the guests who are not fluent in English.

# data[].attributes.body
Hiring competent housekeeping who knows what to do and how to go above and beyond is crucial. Make sure to have enough housekeeping for the event. Humam Resources can contact a temp agency to provide well trained housekeeper during those events. They need to make sure the rooms are well cleaned and welcoming. Have enough maintenance staff around. Make sur the cleaning supplies is also in compliance with people from different culture, taking account on guests needs (feather pillows versus non feather, chemicals allergies; use vinegar only and much more)

# data[].attributes.body
Human Resources need to hire more well-trained chefs who has experience in weddings, banquets, and South Asian food. They should know everything about South Asian cuisine because this is a sensitive event and the food plays a huge role. If they have to retrain or offer additional training, they should. Also make sure they work as a team, coordinate everything together and that everyone is sent to the right line of work, and always have backups. It's always best to have more than less.

# data[].attributes.body
Servers must be well trained and have passed all the required training and certificate to host such events. They must have experience in banquet or wedding services specifically within the South Asian culture. They should be detailed oriented, available, fully committed and able to work under pressure. They should follow all procedure including uniforms, rules and expectations. They should also hired extra servers to cover the unexpected. If possible, Hire well trained South Asian servers.

# data[].attributes.body
The impact in Los Prevention/Security will be outrageous if there is no one around to keep an eye of the whole thing and to ensure the safety of everyone involved. These can result in lawsuits. During events like this people need to be monitored because not everyone comes with a good intention. Security should be aware of the type of event taking places, what types of people or culture practices to expect for the good march of the event. They should know what is allowed and what is not. Thet should be well trained for this event and prevent unauthorized entry.

# data[].attributes.body
The new event centre will definitely have an impact on the sales and marketing manager. They will need a well-trained sales manager for this event who has strong communication skills, who knows the market very well and who can come up with unbeatable prices that will benefits the hotel and the customers. They should be able to go above and beyond to acquire more clients. If needed they need to hire more people specially within the South Asian community. They should know the Toronto area very well and a good background on banquets and wedding planning.

# data[].attributes.body
It will have an impact on the following people in the hotel if the laundry is not done well, so whoever owns the house or a hotel will need to put their clothes in the laundry for their guests/clients to be clean.

# data[].attributes.body
As an office revenue manager, it needs to make sure that they provide help and more services to their guests if it impacts them.

# data[].attributes.body
Housekeeping is not much of an issue unless the house is a mess. But if the housekeeping is a mess, then the person who owns the hotel or a house will have to clean it to prevent an infection that surrounds their clients.

# data[].attributes.body
Their new event will have in impact if the chef/cooks the wrong food and provides the clients with different or wrong food which is not related to their occasion or event. So the chef/cook needs to make sure to cook and make according their clients occasion and or event to prevent any issues.

# data[].attributes.body
Their new event will have an impact on the servers if the server does not know how to serve their clients' needs. The servers will need to make sure that they serve the right things to their clients.

# data[].attributes.body
Their new event will have an impact on the loss prevention/security if there is no security around for safety reasons, like preventing crime, theft, and or threats. There needs to be security for safety reasons during the event, so that it prevents crimes during the event.

# data[].attributes.headline
Isha Joshi (Sales and Marketing Manager)

# data[].attributes.subject
Isha Joshi (Sales and Marketing Manager)

# data[].attributes.body
Their new event will have an impact on the sales and marketing manager for the following people in the hotel if the sales and marketing manager doesn't know how to sell and market the events. To consider when creating their HR strategy, they need to make sure that the events that their clients are choosing has a right location, seating, catering for the food and drinks according to the occasion or theme.

# data[].attributes.body
It is expected that the new event centre will employ many banquet servers to serve many weddings, conferences and other special events held at the facility. Experience in banquet serving, teamwork and high quality customer service in fast-paced environments is essential for successful applicants to this position. Successful candidates must demonstrate a commitment to working long hours; be able to follow detailed schedules and work in an adaptable manner based on various styles and cultures of service provided by trainers. Service training will also be necessary in order to ensure uniformity of service standards, food safety, and coordination between kitchen personnel and event coordinators.

# data[].attributes.body
The opening of a new event centre will significantly increase the need for security staff, especially during large banquets, conventions, and weddings. The security staff will be required to manage crowd , monitor entrances and exits, and ensure the safety of guests, staff, and hotel property, so they should be experienced working at large events and be trained in emergency response. Cultural awareness training will also be important, particularly when hosting South Asian weddings.

# data[].attributes.body
Opening a new event center will increase the workload for sales and marketing. Therefore, the hotel will need to hire additional sales coordinators with experience in events and weddings, especially in the South Asian market, who possess cultural awareness and strong communication skills.

# data[].attributes.body
Opening an event centre will require more kitchen staff, including a new chef who specializes in Asian cuisine. The chefs and cooks should be skilled in working under pressure, managing time constraints, and preparing food for large-scale events and banquets.

# data[].attributes.body
Housekeeping will probably be the least effected by this change, but may still experience some impact.

Assuming most guests for events attend the hotel, they may need additional housekeeping but presumably they already have all the staff they need for the capacity of the hotel. They may experience a shift in capacity, and this is something they will have to analyze and prepare for.

# data[].attributes.body
Adding on a new event centre will also impact chefs and cooks. As with servers, even if there is a separate restaurant on site, they will need to hire a whole new team of cooks. Depending on the scope of events (high-class weddings? Work conferences?) they will need to look at the skill level of cooks. They will need more experienced, gourmet chefs if they plan to host more upscale events.

# data[].attributes.body
Yes, a new event centre will impact servers in the hotel.

The event centre will likely require all new servers. Even if the hotel has a restaurant on site that will act separately from the event centre, the staff at the restaurant will need to stay at the restaurant.

They will need to review the scope of the events they plan to host, and determine how many staff they need to fulfill those needs. They need to plan to have staff who are SmartServe and FoodSafe certified.

# data[].attributes.body
The linen and laundry team plays an essential role in keeping the event running smoothly. They make sure there are enough clean tablecloths, napkins, uniforms, and linens available throughout the event. With a large number of guests, their workload increases, often requiring longer hours and fast delivery to ensure everything stays clean, presentable, and ready for use.

# data[].attributes.body
The front of house and revenue management teams are often the first point of contact for guests, setting the tone for their overall experience. They handle check-ins, assist with coordination, and ensure guests feel welcomed and have help throughout the event. At the same time, they manage room availability, pricing, and bookings to balance guest needs with maximizing revenue during high-demand periods.

# data[].attributes.body
Yes, a new event centre within a hotel will impact loss prevention/security -- they may need additional staff to man events and to prevent damage to their property and to oversee liquor etc.

They will need to consider how many events they might be hosting, the scale of the events and how many staff they will need per each event.

# data[].attributes.body
The housekeeping team plays a critical role in maintaining cleanliness and organization throughout the venue. Additional housekeeping staff may be required to prepare event spaces before the event, including cleaning banquet halls, guest rooms, restrooms, and common areas.

During the event, housekeeping staff will be responsible for ongoing maintenance, such as disposing of garbage, restocking, and spill clean-ups, to ensure a clean and safe environment for guests. After the event, the team will need to handle post-event clean-up to bring the venue back to operational standards.

# data[].attributes.body
Yes, the new event centre will have an impact on the sales and marketing manager. They will need a sales/marketing manager who is familiar with hosting events in the scope of the event centre, be familiar with marketing event spaces and be able to perform a SWOT analysis to compare their pricing and offerings with those of event centres that are local.

# data[].attributes.body
For a large event, additional chefs and cooks will be required to prepare and serve food for a high number of guests while maintaining quality and consistency. An experienced culinary team will be good at food preparation, timing and coordinating to ensure meals are served on schedule. Events such as weddings, specifically South Asian weddings, chefs and cooks may need experience with specialized menus, restrictions and overall cultural preferences. Human resources may need additional training or hiring of culinary professionals with expertise in multicultural cuisines. Same with servers, long hours and a high-pressure environment should be expected, which requires a positive attitude that can work with a team.

# data[].attributes.body
For a big event, the hotel and Human Resources will need to hire multiple servers to manage food and beverage service for a high volume of guests. Servers should have strong customer service skills and experience working at large-scale events to ensure efficient service.

Additionally, for events such as weddings, long working hours are often required. Therefore, servers must be prepared for long shifts and demonstrate flexibility, teamwork, and stamina to maintain good service throughout the event.

# data[].attributes.body
For the event, loss prevention and security are essential to ensure the safety and security of all guests, staff, and property. With a high volume of attendees, security will be responsible for monitoring crowd size, controlling access points, and preventing unauthorized entry. They will also ensure that event spaces and additional property are properly maintained and protected.

In addition, the loss prevention and security team must be prepared to respond to emergencies, manage incidents, and enforce safety protocols. Their overall role is to ensure the event operates in compliance with safety regulations and that the environment remains secure and well-organized throughout the duration of the event.

# data[].attributes.body
The sales and marketing team will have a significant impact on the success of this event, as their primary responsibility is to attract guests and partners. This will involve meeting with multiple clients, developing promotions, creating advertising campaigns, and coordinating other required marketing activities. In addition, the team will need to identify and secure suitable venues or convention spaces, which falls more under sales than traditional marketing and requires a different skill set.

Hosting large-scale events will also require hiring additional staff. Since the organization is targeting the South Asian wedding market, a new and distinct area, Human Resources should support this effort by providing training on multicultural communities and cultural expectations. In addition, the team may require additional professional marketing resources to ensure culturally appropriate and effective outreach.

# data[].attributes.body
The hotel may need to hire additional chefs and cooks with banquet experience and knowledge of South Asian cuisine. Important skills include food safety, time management, and teamwork. Recruitment could focus on culinary schools, experienced banquet kitchens, and chefs with multicultural cooking experience.

# data[].attributes.body
Many servers need to perform food-and-beverage service. The hotel will have to employ people capable of serving banquet food in a fast-paced environment with teamwork. Servers must possess good customer service skills and be comfortable working long hours and at busy events. Recruiting can concentrate on places such as hospitality schools, job boards, and experienced banquet servers in Toronto.

# data[].attributes.body
The new event Centre will affect Los Prevention and Security considerably. Large banquets and South Asian weddings frequently include multiple guests, valuable décor, cash handling, and long hours for all participants. You might need staffing specialists for crowd control, event security, and conflict management skills. This includes awareness of cultural differences and good conversation. Recruiting for security experts trained for hospitality or events usually associated with large-scale cultural events may be applied.

# data[].attributes.body
The new event centre will have a major impact on the Sales and Marketing Manager. This role will need to focus on promoting banquets, conventions, and especially South Asian weddings. The manager may need additional sales staff with experience in event sales and cultural knowledge of the South Asian market. Skills such as relationship building, negotiation, social media marketing, and community outreach will be important. Recruitment could target hospitality professionals, event planners, and multicultural networks in Toronto.

# data[].attributes.body
With events come more guests, and with more guests comes more room occupancy, thus more rooms to clean and in the event of an event space being used, potentially the use of more chemicals and health and safety training. This of course much like servers depends on the contracts and if the housekeepers are contracted to also clean event spaces, but in any case, with more events will bring the need for more work to be done. In this case I believe HR could work with the housekeeping team to develop a more streamlined process to cleaning rooms and any necessary H&S training that may accompany.

# data[].attributes.body
With more events coming into the space, much like with servers and security there would likely be a need for more chefs/cooks to create a rotating shift schedule so that everyone has time off. This would all go through HR (the hiring and most likely part of the scheduling) to ensure all employees have a work life balance, but also assuring the right people are assigned to the events they are best suited. Also with a variety of events, the catering menu is likely to be expanding offering the cooks more room to experiment and create. Though this is a wonderful opportunity for those in the position, this would also need to likely be monitored or checked in on by HR just to make sure that if chefs are trying new methods they are doing so safely, and they are being conscious of food allergens and food safety measures.

# data[].attributes.body
Bringing extra events will bring a need for additional servers and most likely asking more of servers. Contracts may need to be adjusted or renegotiated which would most likely go through HR just as a formality to make sure that the servers will understand more will be demanded of them in their roles and that is documented. In addition, when hiring new staff, HR would be highly involved to seek out candidates ideal for the positions (i.e. event experience).

# data[].attributes.body
Depending on the size of events (i.e. conferences/conventions) there would be a need for hiring more security staff, most likely on a temp basis especially if the hotel is also hosting VIP guests and speakers. With events, things are more likely to get broken or damaged, especially when hosting guests who are likely to indulge in alcoholic beverages. With this, I think it's important that the hotel collects a security deposit, especially if they are renting some of the equipment, linens, etc. I can imagine LP and security, much like sales and marketing, working closely with HR to go over safety protocol and potential risks and how to manage situations that may arise.

# data[].attributes.body
Bringing Event hosting space and culture to a hotel will likely over time increase the sales and marketing department and require the manager to hire more staff and deligate more. At first events would most likely act as trial runs but over time sales and marketing would most likely need to observe and see what works in the space and what doesn't so they can properly sell and advertise the space. In addition, I think when creating an event space it's important to look at popular happenings in regards to geographics so you can consider popular local events that could be hosted in the space and boost popularity in your space. I believe Sales and Marketing would work closely with HR to determine which events may pose H&S risks and how to remedy those so when Sales and marketing are selling or pitching a space they can go over all safety measures and discuss things like CPR trained personnel, etc.

# data[].attributes.body
Events will create more laundry work because of tablecloths, napkins, and guest linens. Human resources should plan for more laundry staff and longer work hours. Staff may also need basic training on organizing and storing linens properly.

# data[].attributes.body
Front desk staff will need to help guests arriving in large groups and answer more questions about events. Human resources may need to provide training on group check-ins and reservations. Extra staff may be needed during peak event days.

# data[].attributes.body
Housekeeping staff will need to clean more rooms when many guests stay for events. Human resources should plan extra staff during busy periods. Clear communication and teamwork will be important to keep rooms ready on time.

# data[].attributes.body
The kitchen team will need to prepare food for many guests at once during events. Human resources may need to hire cooks who can handle busy schedules and large orders. Simple training on event menus and food preparation timing will be important.

# data[].attributes.body
Servers will need to work longer hours during events and may need to serve larger groups at the same time. Human resources should hire staff who are flexible and comfortable working events. Training may be needed to help servers follow event timelines and service standards.

# data[].attributes.body
With more large events, security staff will need to monitor entrances, parking areas, and event spaces more closely. Human resources may need to hire extra staff for busy weekends and late night events. Training will be important to help staff manage large crowds safely and calmly.

# data[].attributes.body
The new event centre will require sales staff to spend more time meeting clients and promoting events. The hotel may need staff who understand wedding trends and event packages. Human resources should consider training staff on how to attract new markets and build long-term client relationships.

# data[].attributes.body
Large-scale events and banquets will significantly increase linen usage, requiring extended laundry operations and additional staff. Human resources should plan for training in equipment use, inventory control, and workplace safety. Scheduling adjustments will also be necessary to ensure linens are available during peak event periods.

# data[].attributes.body
The event centre will lead to an increase in group bookings, block reservations, and coordinated guest arrivals, increasing the workload for front office and revenue management staff. Employees will need strong communication, forecasting, and pricing skills to manage event-related revenue effectively. Human resources may need to provide additional training and hire extra staff to support these operational changes.

# data[].attributes.body
The linen and laundry staff will be responsible for keeping all linens, tablecloths, napkins, and uniforms clean and well maintained for events and hotel operations. They will handle large volumes of laundry for weddings, banquets, and guest rooms while ensuring high standards of hygiene and quality. Strong attention to detail, efficiency, and experience in hotel or commercial laundry work are important for this position.

# data[].attributes.body
The new event centre will increase room turnover during weddings and conventions, requiring additional housekeeping staff and supervisors. Human resources will need to consider flexible scheduling to handle peak demand and late check-outs. Additional training may be necessary to maintain efficiency and quality standards during high-occupancy periods.

# data[].attributes.body
The expansion into banquets and events will require the culinary team to prepare high-volume meals for large groups, increasing the need for additional cooks and kitchen staff. Employees will need experience in banquet production, food safety, and culturally diverse menus, including halal and vegetarian options. Human resources should support recruitment and training to ensure the kitchen can meet increased demand.

# data[].attributes.body
The event centre will significantly increase the demand for banquet and event servers, requiring the hiring of additional part-time and casual staff. Servers will need strong customer service skills, the ability to work in fast-paced environments, and experience with banquet service. Human resources should also consider providing cultural awareness training to ensure appropriate service during culturally significant events.

# data[].attributes.body
The introduction of a large event centre will increase guest volume and crowd sizes, especially during weddings and conventions, creating a greater need for security staff. Human resources will need to plan for additional hiring and flexible scheduling during peak events. Security staff should be trained in crowd control, emergency response, and cultural sensitivity to ensure guest safety and a positive event experience.

# data[].attributes.body
The front office and revenue management team will handle guest check-ins, reservations, and inquiries for both hotel rooms and events. They will manage room availability, pricing, and bookings to maximize revenue, especially during large banquets and weddings.

# data[].attributes.body
The new event centre will shift the sales and marketing focus toward banquets, conventions, and weddings, which may require hiring additional event sales staff. Employees in this role will need strong relationship-building skills, experience with group and event sales, and an understanding of culturally specific markets such as South Asian weddings. Human resources should consider providing training in multicultural marketing and community outreach to support this strategy.

# data[].attributes.body
Housekeeping staff will play a key role in maintaining clean and organized guest rooms and event spaces, especially during large banquets and weddings. They will handle setup, cleaning, and turnover before, during, and after events, ensuring high standards of hygiene and presentation. Flexibility, attention to detail, and time management are essential, and experience in hotel or large-scale housekeeping is preferred

# data[].attributes.body
Prepare high-volume meals for banquets, weddings, and conventions

Plan and execute event menus, including special dietary needs

Maintain food safety and kitchen standards

# data[].attributes.body
Provide food and beverage service for banquets, weddings, and events

Set up and break down tables, chairs, and event spaces

Deliver high-quality customer service to large groups

Ability to work long hours, evenings, and weekends

Knowledge of formal service styles and cultural customs an asset

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Protect guests, staff, and hotel property during events

Manage crowd control for large banquets and weddings

Monitor access points and prevent theft or damage

Respond to incidents and emergencies quickly and professionally

Strong observation, communication, and conflict-resolution skills needed

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Promote new banquet and convention space

Build relationships with wedding planners, vendors, and community leaders

Develop and manage marketing campaigns (social media, website, advertising)

Use strong sales and negotiation skills to secure bookings

Apply cultural awareness to effectively market to diverse clients

Prefer experience in hospitality, event sales, or marketing

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Increased food‑production volume for large events means HR must plan for additional kitchen staff and more flexible scheduling.

Banquet‑style cooking requires specific skills, so training and upskilling programs become essential.

Clear role definitions between restaurant cooks and banquet cooks help prevent overload and confusion.

High‑pressure event periods can strain well‑being, so HR should build strategies for workload balance, breaks, and retention.

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all higher ups will need to be informed and prepared for new scenarios

new centre will require seperate sales ideas, marketing techniques

possibly need to bring on someone to train or provide help in getting started with a new bulding

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new space means learning new layouts

will need to ensure there is enough security to handle the larger space/extra bodies in the building

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servers will need to become familiar with the new menus

more servers may be required to handle the volume of guests/attendees

should there be more staff hired, they would need to be certified, or have training provided

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New event center may need to hire new kitchen staff, dependant on how well the current staff can work throughout the current kitchen with the current volume. Should the chefs and cooks not have specific knowledge or experience with specific cuisines, they may need extra training, or to hire a South Asian trained chef.

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As stated in the laundry column, the event center will require extra linens, which will in turn require extra hours worked to clean said linens.

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New center will require consideration for more training to current staff. Possbily hiring new staff already trained in events specifically.

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events center will require extra laundry services for table cloths, napkins, etc.

the extra laundry could result in more staff needed, or current staff working more hours.

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The new event centre will impact staffing levels, workloads, scheduling, leadership demands, and organizational culture. An effective HR strategy must focus on workforce planning, training, communication, employee wellbeing, and compliance to ensure the event centre enhances operations without negatively affecting employee performance or morale.

Management & Supervisors

Impact will be:

1/More complex operations and staff coordination

2/Increased responsibility for performance, compliance, and conflict resolution

HR Considerations will be;

1/Leadership and people-management training

2/Change-management support

3/Clear authority lines between hotel and event centre leadership

4/Tools for workforce scheduling and performance tracking

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For Linen/laundry staff, look for people with experience in high volume environments, able to maintain a fast pace, experience in hotels/large events, may need to use staffing agency or temps for larger volume events