# data[].attributes.body
https://youtu.be/kmDK0oe3tVQ

# data[].attributes.headline
BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

# data[].attributes.subject
BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

# data[].attributes.headline
PENILAIAN LOG HARIAN OLEH PENYELIA INDUSTRI

# data[].attributes.subject
PENILAIAN LOG HARIAN OLEH PENYELIA INDUSTRI

# data[].attributes.body
Today, I have made the invoice for the past group which go to Taman Negara. I also keep on follow up the customers that have book and reserve through internet. Other than that, I have checked the reservation on the room at booking.com. I also post some pictures through company facebook account.

# data[].attributes.body
On the 86th of my internship, I have helped Miss Teh on prepared for the breakfast for the company trip that stayed at Angsana Homestay 1 and 2. After that, I also helped to clean up the homestay after the group check out. Then, I have check on the reservation of the rooms at Greenleaf Guest House. There is no challenges that I had today.

# data[].attributes.body
Today, I have picked up the packed Lunch from Che Wan Catering for the lunch for the company trip to the Gua Gelanggi Cave. The challenges that I had today was I need to make sure the packed lunch in the right quantity. So that, there will be enough for them.

# data[].attributes.body
Today, I have updated the receipt file which manage all the receipt on their own category. After that, I have checked on the customers that reserved for the booking of package and made some follow up with them through email Then, I have went to Homestay 1 and 2 to set up the homestay by checked the rooms, blow balloons and so on. Moreover, I have greeting and welcoming a customers from Ipoh, Perak and collect themthe balance payment for the package that they have choosed which is 3 Days 2 Night Taman Negara. The challenges that I had today was I need to greeting the customers well so that I bought the good image to the company. Related to my studies, I have learnt on how to communicate and to treat customers.

# data[].attributes.body
Today, I have posted some pictures of the preparation and the pictures the tourist from France that booked the Real Inner Jungle Package last day. This is because to promote to others and also to keep the Facebook keep updated. Then, I have made the statistics of the upcoming group which is company trip at 1 June. I have identified and analyzed the gender, their age and others. There is no challenges i had today and related to my studies was on what is the strategy to attract tourist or customers to buy our product.

# data[].attributes.body
On the 82nd of my internship in the company, I have editted and send the formal letter to Ministry of Art, Culture and Tourism (MOTAC). Then, I have continued checking and follow up the online booking list of the package offered to customers and to follow up the any missed upcoming group or customers that booked and reserved for the packages that they want. After that, I also managed the guest that want to extent his stay at Greenleaf Guest House Jerantut. The challenges that I had today was I need to made a proper words and checked the sentences that I used in the formal letter. Related to my studies in UMK was on how i made a formal letter.

# data[].attributes.body
Today, I have made the voucher for 2Days 1Night Real Inner Jungle Package for tourist from France. Then, I have posted some pictures to social media which is through Facebook for marketing purposes and to keep Facebook updated and posted something new. Then, I have manage the reservation that have been made by the guest through booking.com. Related to my studies was on how I market the product or services that we sell.

# data[].attributes.body
On the 80th of my internship, I have made the invoice purchasing of the past trip and upcoming trip which is for 3 Days 2 Nights Taman Negara Packages. Then, I have made the list of Park Permit for the group which is 6 of them from France that will be joined the 2 Days 1 Night Real Inner Jungle at Gua Kepayang Besar. After that, I have manage the check in of the guest from Spain for the Greenleaf Guest House Jerantut. The challenges that I had today was I need to be careful while made the invoice purchasing for the group. Related to my studies was on how I communicate with customers.

# data[].attributes.body
Today, I have update the receipt file which is have been keep to calculate all expenses and all the receipt were in the right place. This is to calculate how much that have been used for all the categories. Then, I have checking on follow up reservation list on the packages that have been made through email, calls and others. I also checking on reservation booking on a rooms that have been made through booking.com. There was no challenges that I had today and related to my studies was I learn on how to spread the receipt based on their own categories.

# data[].attributes.body
On my 78th of my internship, I have edited the formal letter to Ministry of Art, Culture and Tourism Negeri Pahang. I need to make sure that all the information that have been made was the right and perfect one because this letter was very important. After I have checked the letter, I email it to the person that manage about the problem and the letter. Then, I have check and print the reservation made through booking.com. Challenges that I had today was I need to make I have made perfect letter and proper words have been used. Related to my studies was on how i write proper formal letter.

# data[].attributes.body
Today, I have checked on reservation on packages list which is I made for easier to me to follow up the reservation. Then, I also continued made the book for transportation services book which is to record all the information needed. There is no challenges that I had today. Related to my studies, I have learnt a little bit on handle and gathered information needed.

# data[].attributes.body
On 75th of my internship, I have replied an email from customers that ask for 2D1N Real Inner Jungle . Then, I have checking the booking reservation list and also reservation that have been made through booking.com to the room at Greenleaf Guest House. There is no challenges that I had today. Related on my studies, I have learn on how to promote and communicate with customers.

# data[].attributes.body
Today, I have made a formal letter which is to send to Ministry of Art, Culture and Tourism Negeri Pahang. Then. I create a voucher to the driver which transfer the customers that want to go to Cameron Highland from Kuala Tahan. We had offered to the tourist transportation services to Cameron Highland, Kuala Besut, Kuala Tahan from Jerantut and so on. After that, I have made a book which is to record all the information needed for the transportation services. There is no challenges that I had today. Related to my studies was I had learnt on how i made the formal letter.

# data[].attributes.body
Today, I have reply email for the customers that interest with 2 Days 1 Night Real Inner Jungle. Then, I have reply email from customers which is for the transporatation services from Jerantut to Cameron Highland. After that, I update and wrote down about the newcutomers that asked for 2 Days 1 Night Real Inner Jungle for 5 Persons. There is no challenges that I had today. Related to my studies was on how i communicate with customers.

# data[].attributes.body
Today, I have send the quotation to Encik Anuar for the package 3 Days 2 Night Lata Berembun and White Water Rafting. Then, I have checked the reservation that have been made by the guest from booking.com for the rooms at Greenleaf Guest House. Then, I have posted some picture for marketing purposes. After that, I have send emails to follow up for the transportation services offered. There was no challenges that I had today. Related to my studies on how i promoting the packages.

# data[].attributes.body
Today, I have made a confirmation with the Jerantut Hill Resort on how much the hall rent for 30 pax of the 3 Days 2 Night White Water Rafting and Lata Berembun Package that request for hall rent. Then, I heve checking the list of follow up call if i have missed any customers and the customers that i need to follow up because of no respond. Then, I have managed and checked the guest from booking.com which reserved the rooms at Greenleaf Guest House. There was no challenges that I had today.

# data[].attributes.body
On this day, I have post some pictures to make the facebook keep active and update. So that, the customers will know that we still active with the package, activities that we provided. The, I edited and changed picture for 3 Days 2 Night Taman Negara Package. Then, I have made a quotation for 30 pax 3 Days 2 Night White Water Rafting and Lata Berembun trip Package. The challenges that i had today was I need to made that the package careful so that i will not made mistakes on that. Related to my studies that I have learn before was i made a package to Sarawak.

# data[].attributes.body
Today, I have edited and changed some information about the transportation service that the company offered. I also keep edited quotation or itinerary for 3 Days 2 Night Taman Negara Package. Then, I also follow up some important emails which is from booking.com and so on. Then, I have learnt about on how to create attractive post in social media with Miss Teh such as facebook post and so on. There is no challenges that i had today. Related to my studies was on how i promoting the goods or services that we sell.

# data[].attributes.body
On this day, I ave reply email a customers from 2 Days 1 Night Real Inner Jungle Package  for offering them for the transportation service which is from Kuala Tahan to Cameron Highland. Then,, I have edited itinerary or quotation for 3 Days 2 Night Taman Negara Package for upcoming group. Next, I have made an invoice for the previous group from Johor Bharu. The Challenges that I had today was I need to attract and make a trust the customers to buy our transportation services that we offered to them. Related to my studies, I have made a itinerary of a package through Travel and Tours class.

# data[].attributes.body
Today, I have checking on follow up online booking list to make a follow up with the customers that asked for the packages. Then, I also checked the reservation if theres any new booking or reservation for rooms at Greenleaf Guest House or Angsana Homestay Jerantut.There is no challenges that I had today and related to my studies on how manage and on how the way i making the follow up with the customers and the guest.

# data[].attributes.body
This day, I have checked on the reservation through booking.com. I have manage the rooms for guest that check in to Greenleaf Guest House Jerantut. I have get their information to easier to contact and if theres anything emergency case happen. I also made a confirmation to the room that have booked by guests through booking.com. Then, I also keep follow up the online booking list which is to avoid from i have missed any customers that booked package with us. There is no challenges that I had today and related to my studies was how the way to interact with customers.

# data[].attributes.body
Today, I have follow up the online booking for transportation services. Then, I have respond an email for a customers that booked for 2 Days 1 Night Real Inner Jungle Package. Next, I have made a list of park permit for the customers that have buy a package from us. After that, I have bought customers ticket which is from Sg Koyan to Cameron Highland. Then, I have made a formal letter to Ministry Art, Culture and Tourism Pahang. The challenges that I had today was I need to make proper and formal sentence to the Ministry Art, Culture and Tourism of Pahang. Related to my studies on how i communicate with customers and how to create formal email.

# data[].attributes.body
On this day on my internship, I have checked the list to be follow up with the customers (if needed). I also have follow up with a group to remind for their list of park permit. Then, I continued edited the package that I have made on 6 May 2019. There many parts that I need to be edit. After that, I have manage the guest that want to extend their staying for one more night at Greenleaf Guest Jerantut. The challenges that I had I need to careful while edit and to be more details on making the package. So, I dont need to edit for many times. Related to my studies, I have learn how to communicate with customers well (during my Student Industrial Enterprise Practice [SIEP]).

# data[].attributes.body
Today, I was make a poster which is poster to promote the transportation and also with the activities in Taman Negara. The transport will be from Cameron Highland to Kuala Tahan (Taman Negara. I have design the poster with own creativity. Then, I checked the list of online booking package which is to follow up any customers that did not respond to the email or call. This is to a make sure to remind the customers of their trip. Related to my studies, on class Travel and Tours, how to make own package and create by our own creativity. There was no challenges that I had today.

# data[].attributes.body
On this day, I have manage the guest that check in to the Greenleaf Guest House. Then, I have manage the check in the guest that walk in to the Jerantut Greenleaf Guest House. Next, I also keep following the customers that booked through email and also other ways such as phone call. This is to avoid from we will missed the guest booking and the confirmation of the booking made. This also to market our product as well. Related to my studies was on how we market and promote our product. The challenges that I had today was the customers did not reply any respond for the email. So, we need to keep follow up for the confirmation for the package that they asked.

# data[].attributes.body
Today, I have post some picture of flying fox activities to promote the Taman Negara and also at the same time to promote Team Building package. I also updating the receipt fail and manage the receipt according to their part and month. Then, I have replied two email that asked for transportation services to Jeti Kuala Merang and Cameron Highland trip which depart from Kuala Tahan. Next, I updated the booking reservation through AirBnB which a customers has paid and book Jerantut Angsana Homestay. This is because to avoid from missed the date. Everything need to be recorded because to avoid from missed the booking date. The challenges that I had was I need to be careful while replying the email so that i will not telling them the wrong information. Related to my studies was on how i communicate with the customers.

# data[].attributes.body
On 60th day of my internship, I have checking on reservation if theres any guest that not come for their booking of the room that they have booked through booking.com. Then, I keep updating the list of online booking which is interest to buy the transportation services, packages and accommodation that the company offered for this month. I also keep updating with the customers that listed through email. Next, I have post some picture for marketing purposes. I have posted pictures team building activities of the previous group. So that the account will be keep active with the post. Related to my studies was I have learn on how to market the services and product. There is no challenges that i had today.

# data[].attributes.body
Today, I have checking on reservation that made by a guest from France through booking.com. Then, I have made a statistics toward the list of park permit that have been send from a customers that will be on their trip on 10 May 2019. I have summarize of their age to make sure their will be okay with the activities that have been arranged to this customers and the packages. Next, I have send a park permit to be fill in by the upcoming group that will be on Package Team Building + Taman Negara. After that, I have send an email which is to remind them about the things that should do and bring during their trip. The challenges that i had today was, I need to make sure all things that need to inform the customers about their trip were clear and complete. Related to my studies was on how i interact with customers through email.

# data[].attributes.body
This day, I was sending an email to the customers for the list of the park permit. This is because we worried the customers forget about it and their trip is just in a few week. So, its important to remind them about the list so that they will not get rush. Next, I have post a picture of a guest that staying in Greenleaf Guest House and some pictures Jungle Trekking in Cameron Highland with Orang Asli. Then, I keep follow up the customers that booked online package through email. The challenges that i had today was the customers that i have email got no respond. So that, it was difficult to me to get prepared for their trip. Related to my studies was on how i write the email to customers.

# data[].attributes.body
On the 58th of my internship, I have checking the reservation on booking.com of the guest that booked a rooms for their staying. I need to keep alert on the reservation that made by the guest. So that we need to follow up the guest by the time that will be arrive and the confirmation of the booking. Next, I have check in the guest from France to a rooms for 1 night. They have been out from Taman Negara and will take train to Singapore for the next day. Then, I checked on the list of the online booking for package. This to avoid from i have missed any customers that booked a package and to avoid from i forget the date. There was no challenges that i had today. Related to my studies was on how we communicate with customers in proper way.

# data[].attributes.body
Today, I have designing a package for marketing purpose through internet or other method for market the company packages. This because want to attract more customers attract to buy the packages through the brochure. Then, I have checking the reservation on booking.com. This is to avoid for missed the booking from the guest. I will keep checking on the reservation to avoid any guest will be missed and for our reminder too for the room booked. The challenges that i had today was i need to be creative to design the package. So that the customers will attract to buy while having a creative way of creating the packages. Related to my studies, in subject Travel and Tours, I have learned how to create a packages.

# data[].attributes.body
On the 56th day of my internship, I had updated the status of the guest that no show for tgeir booking. This is because avoid we will be charged. Then, I have edited and created the another pamplet to marketing purposes. The pamplet was to market the packages that the company offered. Next, I have discussed with miss Teh about the photos that need to be uploaded in Facebook page. This the best way to market our package through feedback and pictures will tell them everything. I have no challenges today but I need to be focus on what i have done for better improvement for myself. Related to my studies was on how we create and design the package that looks attractive.

# data[].attributes.body
Today, I have continue dealing with Taiwan customers. Then, Miss Teh teach me on how to write proper email of the package that the Taiwan customers. Next, I have checked the reservation on booking.com that have booked by the guest. Also check the availability of the room that requested by the Taiwan customers. Lastly, I have create a pamplet for markerting purposes. The challenges that I had today was I had to think and need to check the right information before told the customers. Related to my studies was on how we write the email to the customers.

# data[].attributes.body
On 54th day of internship, I have continue dealing with the customer from Taiwan. I also made a follow up the online booking through email. I also checking the reservation on the rooms that books by the guest through booking.com. Then, I have made some poster of Pulau Perhentian to market the packages. Related to my studies was on how treat and communicate with customers. Then, the challenges that I had the customers did not give the confirmation of the package.

# data[].attributes.body
Today I was continue dealing with the customers from Taiwan. Then, I checked the rrom rates of the Mutiara Taman Negara. Next, I have checked the reservation list through booking.com. After that, I keep updating the receipt on the personal expenses file. Then, I have managed the registeration of the guest from booking.com. The challenges that i had today was i need to checking the receipt and arrange the receipt according to the date. Related to my studies was on how i manage the guest that come to us.

# data[].attributes.body
Today, I keep dealing with the customers from Taiwan. I also create a new itinerary which is to change activities as request from the customers. Then, I have post a picture a guest from Greenleaf Guest House for marketing purposes. This is because for making the facebook keep active with the updates. Next, I have made confirmation with the taxi about the rate from Jerantut to Taman Negara and also for the return. Then, I have made a list which is data about the online booking package through websites or etc. I also checking the availability room at Mutiara Taman Negar for the customer from Taiwan. The challenges that I had today was the customer from Taiwan keep changing his mind. So we i need to make them trust on us. Related to my studies was on how we communicate with customers.

# data[].attributes.body
In 51st of my internship, I have continue email with the customers that asked for Real Inner Jungle for 3Days 2Nights. Then, I have created a package and editing it. Next, I have recorded all the online booking package through websites and emails. Mostly of the tourist will book through websites or email. Its easily for their booking and no need to walk in to the office. The challenges that i had today was it is not an easy task for creating and editing the packages. Related to my studies before, I have create my own package which is package to Sarawak.

# data[].attributes.body
These day, I have reply the customers fromfrance through booking.com due to their booking rooms and asking for the daily tour taman negara package and real inner jungle. Then, I have continue replying email customers from taiwan that asking for the package that they want to go. The challenges that I had its quiet hard to deal with customers because we should made their trust on us. So that we easily working with them. Related to my studies on how i communicate with the customers.

# data[].attributes.body
Today, I have manage the guest that come to our guest house. Then, I also check on reservation through booking.com which is they reserve a room for their stay. Next, I have updated the new invoice for the customers that can the bumber of people in their trip. I also email the letter to Kem Askar Mentakab for the survival team building which is group for this June. After that, I have read a website which is we want to collabrate with. This is because to make sure the website will giving us benefits in the future. Lastly, I have reply a customer from taiwan that asking for 3 Days 2 Nights Package to Taman Negara and Elephant Sanctuary. The challenge that I had was I need to make sure that the customers will buy our package. Related to my studies, how i write a proper letter and how i communicate with others for business purpose.

# data[].attributes.body
Today, I have reply an email from a customers that ask for transportation to Taman Negara and the Luggage storage services. Then, I have manage the guest from booking.com. Next, I have made a letter to Kem Askar Mentakab for the Survival Team Building which is on 1 June 2019 for 40 pax. The challenges that i had today was Kem Askar Mentakab did not answer the call for the fax of the letter. So, I need to be waiting for the respond soon. Related to my studies was on how we communicate with the customers either by direst communication or indirect communication with the guest or the customers.

# data[].attributes.body
Today, I have manage check in the guest to the Greenleaf Guest House. Then, I have post a feedback from last week trip which is from the student of International School of Kuantan that have been a trip 3Days 2Night Taman Negara plus Team Building activities. They gave us a positive feedback. Next, I have replied the message of the guest from booking.com which is want to know the price for the rooms that they booked and ask for additional room. The challenges that I had today was i need to create a sentence that will attract more customers through my post. Related with my studies on how i communicate with the customers in proper ways.

# data[].attributes.body
On 46th day of internship at Greenleaf Guest House, I have manage the guest for their stay in the Guest House. Then, I have post some pictures to the Facebook Page of the Cave Exploration activities at Kota Gelanggi Cave which is located in Jerantut. This is because to let the others people know about the cave and attract the to join our trip to the cave. The challenges that I had today was i need to build the sentences that will make the other customers will attract to buy the package and explore the cave with us. Related to my studies was on how we promoting our products or services in attractive ways.

# data[].attributes.body
Today, I dealing with the same customers which is the customers from Johor Bharu. Then, I have reply and respond to the customers that asking for the package through Facebook Messanger. Next, for a better marketing and to attract more people to trust and buy the company's package, I have post some picture through Facebook such as activities that will be done at Taman Negara (trekking to Bukit Teresek, Rapid Shooting and visit Orang Asli at Taman Negara). Then, I have manage the guest from booking.com which is from italy that stay at Greenleaf Guest House, Jerantut for one night. The challenges that I had today was, I need to deal with the customers and to get their trust on us. Related to my studies was on how we communicate and to attract them to buy our product.

# data[].attributes.body
I have continue dealing with the customers from Johor Bharu that was interested on 3D2N Taman Negara Package. I also updating the layout of the angsana hometay which is much easier to promote to the customers. Then, I updating the Greenleaf Guest House rooms rates. This is because due to the seasonal factors. The Challenges that i had today was the customers still not respond to my whatsapp for the packages that he asked for. Related to my studies was how i communicate with the customers and how we interact with them in proper way to get their trust.

# data[].attributes.body
Today, I have dealing with customers from Johor Bharu which interest on 3Days 2Nights Taman Negara Package. There will be 15 adults and 5 children. Next, I also send a contract rate Taman Negara 2019 to Chong Hong Travel & Tours Sdn. Bhd. Then, I promoted the Team Building Package through the Facebook Page. This one of the way to market our services or product nowadays. The challenges that I had was I need to make the customers trust on us and our packages. Related to my studies before on how we communicate with the customers or guest.

# data[].attributes.body
Today, I have post some picture for marketing purposes. This is because our trip was involved by the two sons of YAM Tengku Muda Pahang. This may be atrract and trust on the company because have serve the Royal people. Then, I have made a changes on the invoice for the customers. The customers have change the another 2 person of their accommodation at Taman Negara. So, we need to changed it. Next, I have done checked the data of tourist arrival to the Greenleaf Guest House. This is because need to send the data to Tourism Pahang for the Jan,Feb and March data of tourist arrival. The challenges that i had was I need to manually check the guest that come to the guest house.Related to my studies was on how we promote our services and product to customers.

# data[].attributes.body
The Last day of the International School of Kuantan students Package of Taman Negara plus Team Building. I have manage and take their breakfast. Then, they having their cave exploration at Gua Kota Gelanggi. So, I with the guide, guide them to get into the Cave. What i have learnt in this activities on the lifestyle of the people staying in the cave before. So, i gain experience and know how to promote with the customers after this. The Challenges that we had in this trip, the student did not not wear the sport attire and many of them just wearing skirt, jeans and wear slipper. So, it might dangerous to them. Related to my studies on how we communicate with customers, handle the big number of customers and be punctual on all the things that we done

# data[].attributes.body
On the 40th day of internship, i still handling the group of students from International School of Kuantan. Today after breakfast, they went to Taman Negara Kuala Tahan. Arrived at Taman Negara at 11.30am. Then, this group seperated into 4 group crossing the river to hiking Bukit Teresek. Then, they having their Rapid Shooting and visited Orang Asli. After finished, i handle their dinner at Liana Hostel at 7.30pm. Next, at 9pm i follow with the guide bring them night walk jungle. The challenges that i had the group was not easily o handle because they are still kids and hard to manage. So, from that i needed to be more focus on what they done. Related to my studies, i have learn how to manage the big event that involve a big number of people coming.

# data[].attributes.body
This was the day that the International School of Kuantan staying here. So, they arrived at 12pm. So i helped Miss Teh to handle to check in to the home stay 2 which is 13 person in the home stay 2. Then around 1pm we go to Felda Tekam Resident to having lunch there before start the team building activities. After finished having their lunch, the trainer at the Felda Tekam Resident  made some briefing on the first activities. Then, the activities that have were build the raft, water rafting, flying fox and some team building activities. This activities is suitable for build the team working. Then, after finished all the activitiesthey havng their dinner at Jerantut Hill Resort. Then go back to the Angsana Homestay 1 & 2. The challenges that i had today was i need to handle the big group of people that having many attitudes. Related to my studies was how to handle the big event

# data[].attributes.body
Today, I have set up the home stay 1 and 2 for the trip coming tomorrow. I have to make sure that all the lamp, air cond, fan and other will be fine. So that, the customers will feel comfortable and satisfied with their staying there. I also have made some decoration to home stay 1 and 2 to be colourful and more beautiful. Then, I have made a confirmation towards the dinner at Taman Negara. So that, in the day 2 will be not rushed. The challenges that I had today was i need to be careful and check all the things that needed to bring and to be done before the trip come. Related to mys tudies was, I need to manage and well-prepared for the thing that will be held. So that we will not missed anything for the thing that we will be held.

# data[].attributes.body
On 36th day of practical, I have made an arrangement of the guest that check in on this day at Jerantut Guest House and Angsana Homestay. I also designing layout for the home stay for much easier to the guest look to the room without to go to the home stay. The challenges that i had today on the guest that have been in a room did not have any respond for the extension night in the guest house. So, I have called for many times but still did not get it. Related to my studies was on how we manage and handle the customers.

# data[].attributes.body
These day, boss and all the management team having a meeting of the trip that will come to the homestay and will be on the package which is 3Days 2Nights Taman Negara plus Team Building. This is to be prepared of incoming group to the homestay and want the package will be on their own flow. This is also to make sure the customers will be satisfied with the package that they have bought. The challenges that i had today was i need to check whether the food, activities and others have been completed and settle before 3rd April 2019. Related to my studies was on how we manage and preparation for incoming event or activities.

# data[].attributes.body
Today I have continue email the contract rate Taman Negara 2019 which is Pulau Pinang list of the matta members that have been in travel sector. This is because to promote to the package of Taman Negara. So if they interested they will promote the package through their websites or anything else. Then, I have arranged a room for the guest which from booking.com reservation. Related to my studies was on how we create a proper email and how we communicate with the guest. So that, they will give the positive feedback to other and leave a good image through our company.

# data[].attributes.body
Today, I have post and share a picture at the Facebook Page for marketing purpose. Then, I have made an invoice which is for En Rozlan which is have done a trip and buy our services and package which is to Lata Berembun Daily Package. This is to easier to us to check on the customers that have been complete their trip. Next, I have made the room list for the upcoming company trip on the first of June. This group will having their package on 2 Days 1 Night Team Building, Taman Negara and Night Treasure Hunt. Its also the largest number of pax that this company need to handle. After that, I also continue dealing with food caterer for lunch and dinner. The challenges that i had today was dealing with the caterer. The food a little bit pricey. So, I need to make a deal to get affordable price for food. Related to the studies about on how we market our product well through social media or any platform.

# data[].attributes.body
These day, I have continue email for the contract rate Taman Negara 2019 to all matta members which is fron Johor Bharu. Then, I have post some makerting words through facebook page of the company. Tge purpose are to keep the page active and made some promotion on the packages. This is how the way to attact more customers to buy our services. Next,I asli continue dealing with the customers which is choose 2 Days 1 Night in Taman Negara. I made a confirmation with the customers about the trip. The challenges through this matter was I need to made and create attractive words for the post in the page. I also got challenge on dealing with the customers. Related with my studies was on how we handle the customers and communicate with them.

# data[].attributes.body
These day, I still making a deals with the customers from outside the country which they want the private trip for Real Inner Jungle Package. Then, I have making appreciation post for the past moments at Taman Negara. This is how we create a good relationship with the customers after the trip done. This is also marketing purpose for our services to others. This way ate the most attract the customers to book and join our package. Next, I have recorded the new informatiob whichbis the phone number and the information. The challenges that I had today was, I should faced dealing with the customers that ask too many queation and request. Related to mu studies is on how we communicate with customers.

# data[].attributes.body
Today, I have continue email the contract rate Taman Negara 2019. These day, I have complete the Johor Bharu list. Then, I have reply an email and dealing with the touriat that want to book 2 Days 1 Night Real Inner Jungle Package. The tourist want the private guide for their trip. So, the challenges that i had was I need to deal with the customers from outside the country. I need to well-prepared of the question that they may ask. Telated to my studies was on how we communicate and deal with the customers on the right way.

# data[].attributes.body
These day, I have go to the Restaurant to set the breakfast menus on 3rd April trip which is a group of student from International School of Kuantan. This menus will be serve by the restaurant. Miss Teh have chosen the food before go to the restaurant and deal with the owner. Then, I have bought the money post at Post office which is for the guide licence. Next, I have comparing the price of island package. This is because the customers want the least budget use for their company trip. I suggested to Miss Teh to choose the Juara Resort which is suitable for the least budget and got many benefit on it. The challenges in this matter was, Miss Teh and I need to choose the suitable menus and arrange well about the food that will be eat by the students. This is because theres one of them are vegeterian. So, we need to inform the owner of restaurant to make the another food for the vegeterian. Related to my studies on how we manage the big event.

# data[].attributes.body
Today, I have continue sending emails contract rate Taman Negara for 2019 to all Matta members in Negeri Sembilan. Then, I have deals with customers from Johor Bharu for the Daily package Taman Negara Kuala Tahan. Next, I also post a picture for marketing purposes This is because nowadays people more prefer and scrolling social media all the time. Lastly, Miss Teh and I arranged the breakfast menu for International School Kuantan. The challenges that I had today was, I need to deal with the customes from Johor Bharu and its quiet difficult book for last minute for the trip. They want to go to Taman Negara by tommorrow. So, it a little bit rushed. Related to my studies on how to communicate and deals with the customers and also the way on how to market our product and services.

# data[].attributes.body
Today, I have post a picture of one of the guest that come and staying for one night here at Greenleaf Guest House which is guest from Switzerland, Mr. Liechi. This post to appreciate the guest that have used our services. Then, I have manage the Traveloka booking rooms for 5 of customers from another country for the date 21st and 22nd March at the guest house. The challenges that I had today was I need to be alert with the booking rooms of this day. So, I would be missed of any booking. Related to the what I have learnt before, on how to market or promote our products or services through social media. Nowadays, social media is the most preferable way to attract customers.

# data[].attributes.body
I have continue send the email to Melaka, Perak and Putrajaya which is the Contract Rate Taman Negara 2019. They all are the Matta Members. Then, I have made a confirmation about the reservation through booking.com. I have asked for the confirmation and the arrival time at Greenleaf Guest House. Next, I have send a email which is a soft reminder to International School of Kuantan on the balance payment need to be done within this week. This to avoid the customers forget to pay according to due date. The challenges that I had, there were no respond from the message send for the confirmation. So, I decided to wait and later if theres still no respond i will follow up. Related that I have learnt, about on how to communicate with customers through email.

# data[].attributes.body
Today, I had arranging and manage the guest that booking through booking.com and the guest that want extend their staying in Greenleaf Guest House for 2 more nights. So, I should record the details of that matter in the reception book because avoiding from any room clash happen of the room that extend and also to make sure there no room book for the period of the guest stay. The challenges that i had, i need to make sure their no book or reservation on that room. So, I need to be alert time to time. Related to my studies on the past on how communicate with the guest.

# data[].attributes.body
On 25th of the day intern, i have continue my work with email the latest contract rate of Taman Negara in 2019 to matta members in Selangors. This is to update and introducing the price in 2019 of Taman Negara. Then, I have arranging and update the new receipt to the personal expenses file. The challenges that i had today was i need to look back on the list of all travel agency company in Selangor. For a better solution, I have marked the company that i have send the contract rate. So, it would be much easier to me to continue to the next company later. Related to my studies, the email is one of the way of promoting the package. So, I have learnt before on how to market our product or services on a better and attractive way.

# data[].attributes.body
Today, I have arranging of 2 guest that check in of the Greenleaf Guest House which room 5 and 4. Then, I have studied more about the Real Inner Jungle Package which the company offered.  This package need to be understand due to mostly tourist from outside our country will not easily made their own by this activity. So, i need more information on this part because want to look confident while telling and offer them of this package. There was no challenges that i had for this day just to be clear on every single part of the package. Related to my studies was on how we communicate with guest on proper way (due to the managing of the guest that check in to the Greenleaf Guest House

# data[].attributes.body
On the day 21, I have continued dealing with the customers which is for 3Days2Night at Coral View Island Resort. The customer want to pay just deposit for their trip and i was okay with the deposit that i mentioned. Then, I ask for the confirmation on the booking of Greenleaf  Guest house. The Guest was from Kazakhstan. Other than that, the one guest from Malaysia that will check in at 11pm. The challenges that I had, there are a lot of request from the customers. So, i should take it as one of the challenges. Related to my studies with this was on how we communicate and attract them so that they will trust us in the future.

# data[].attributes.body
Today, I have send email to matta fair members the contract rate taman negara 2019. Then, I have made a invoice and dealing with the customers that want to go to Pulau Perhentian, Lang Tengah and Redang 3D2N package in Coral view Island Resort. The challenges that I had in this day was the customers keep changing the rooms. So, it might be a difficukt to us make the invoice and arrange the package for them. Miss teh helped me to solve this problem. What I have learnt that related to my studies was how to handle and communicate with type of customers.

# data[].attributes.body
These day, I have learnt to make a simple email which is send to a company to make a feedback about the place and activities there. What I have learnt to make an email of complaint about the weaknesses is not an easy. Miss The mentioned that write an email of complaining is just like a ‘sandwich’, which is have bread (as the word that praise them up). Then, follow with the ‘tuna’(the main purpose or contents) and last would be the ‘bread’ back (some positive feedback or words that make they comfort with us). The challenges that I had, I need to think what will the words looked by the receiver of the email. So, Miss Teh teach me how to write proper email. What I have learnt related during my studies due to this situation was on how to make an email.

# data[].attributes.body
These day i have continued sending email to matta members. Then, i have arrange the room for tourist that come from Germany. Next, i have dealing with the customers that want to buy the package of 3D2N at Perhentian island, Lang Tengah and Redang. The challenges that i had today was the tourist want to buy a room for the cheapest price. So the solution was, we need to confident to sell the room and use our skill to let them buy the room. Then, what the skills that used i have already learnt on how to communicate well to promote our products or services.

# data[].attributes.body
I have made a quotation which is for full day trip to Jeram Besu, Raub. This quotation is for 100pax. I have arranged(with miss Teh and Mr. Ngan help) the activites that included in this package and arrange the time based on the activities that have been include. The challenges that i had in this matter, i should made a better arrangement for the package so that the customers will still have time to get rest in their own way. So, the solution was i asked Miss Teh and learnt how to manage well on the time. What i have learnt on this, i need to be creative in doing the quotation for creating the packages.

# data[].attributes.body
I have finished sending email to Matta members in Kuala Lumpur which is Contrate Rate Taman Negara 2019. Then, i continued with list in Selangor. I also made the log book for the receptionist. So that the book will have the information of the guest that come to the Greenleaf Guest House. The challenges that i had is i need to be alert with the list because there were so many company list of all matta members. So, i need to be carefully while semding the email.

# data[].attributes.body
This day, i have renew train schedule. The process that involve i have to make a phone call direct to KTM(KeretaApi Tanah Melayu) which is to confirm the price per pax and the time of the train will depature at Jerantut. Next, i have learnt how to promote the package to the customers which is 2Days 1Night real inner, island package and cameron highland package. Then, i continued sending email of Contrate Rate Taman Negara to Matta members. The challenges that i had was i need to be clear of the train schedule because the tourist mostly will ask for the information. So we need to know about what will they asked for. What i have learnt before, information needed in our mind so that they will be trust with us.

# data[].attributes.body
I have keep updating rate in the website which is for Tioman Resorts package. I aslo made a phone call to Salang pusaka for the confirmation rate for return Boat from tanjung gemuk or Mersing Jetty. This is because the customers that book will usuaally ask for the schedule and the price for return boat. Then, i have made the invoice of Lata Berembun Day Trip on 20 February. Next, i checked email on the booking of guest house. Then, i made the confirmation through message to the guest that will come for upcoming date. This is to make sure guest will come or not. The status will be important to update in booking.com. The challenges that i had in this day was the price and the package include/exclude was changed compared to the past year. So, i need to made a confirmation through the contract rate given and made a call direct to the resort.

# data[].attributes.body
Today, i have done update and write the new book for the reception that have the information for the guest that check in. Then, i updated the rate in website which is Perhentian island resort.  The rate should update year by year to keep the price updated. This is because easy to customer know the new price. The challenges of this matter is the rate of the contract rate and the price in website are so different. So, i need to read carefully for avoid to make mistake.

# data[].attributes.body
This day I have learnt a lot. One of them, i have done updated the room list for 3Days 2 Night for International School of Kuantan for 42 pax (Taman Negara + Team Building). Then, I have made the invoice and email to them. Next, I made a letter and send to the Sg Tekam organizer which is organize the activity of team building. Next, I have arranging for the customers that have booked at booking.com. the challenges that i faced from these day, we need to be carefull while calculate in the invoice.  This is for avoid from any mistake happen and the company will get a loss. Based on what i have learnt, i can used a way to write an email for this part (English Communication Class).

# data[].attributes.body
I have learnt to make the room list for 3 Days 2 Night Taman Negara plus Team Building which is from International School of Kuantan. I have also made a confirmation of the guest house that have been booked by the customers. I use Whatsapp to communicate with them. This shows that through the application is the easiest way to direct communicate with customers. The challenges is the need to know the schedule of transportation available. Mostly, tourist from other country will ask for the schedule. For example, Mr. Paul ask for the schedule of the train after I made the room confirmation. So, i need to be aleart of the schedule available.

# data[].attributes.body
On 9th day of intern, i have manage the customers that walk in to the Greenleaf Guest House. They bought 2 rooms which is room 1 and 5. Then, i will get their information and details through the identity card. This is because to make sure their information been recorded in case any incident happen. So, i need to be alert toward the details that have been recorded for reception can check it about the date of check in and check out.

# data[].attributes.body
Total up the expenses that have been used  in January and February. Then, i compared the itinerary of island package that the company offered. This is to make sure all the itinerary will be updated in the website. So, it wont be a problem happen while we keep updating the new one for the tourist. This is because to make sure the tourist believe in us. Trust is a must. This is one of the key to success. The challenges of these day was need to be focused and carefully look at the contrate rate. So, i need to be alert of what that they said.

# data[].attributes.body
I have arranging 2019 receipt and classify all january and february transaction that have been made. Then, i have arranging the customer that walk in to the guest house. In this matter, communication skill needed to make our customers comfortable. It is also important to make our satisfied with our services. I have experienced it before this which selling product at Entrepreneur Week. The challenges is many attitudes of customers. So, we need to be confident of what we have done.

# data[].attributes.body
On day 9, i have comparing the contrate rate of 2019 to be editted in company website. This is a must because need to be up-to-date due to the economy stability. Then, i have done send a few more contrate rate of the company to others. The challenges that i had through this matter is the rates that need to be compare hasmany type of rooms. So, i need to be focused and carefully while read and write the new one.

# data[].attributes.body
Through this day,  I keep arranging and total up the expenses that have been used in 2018. I also creating the purchasing invoice for the customer that have join our trip (3Days 2Night Taman Negara Package). I also sending emails of the contract rate 2019 to a few matta fair members. I also created the sentence that will be editted in website. This is to attract to buy our packages. Powerful sentence is needed in marketing strategy. The challenges for this day, i need to created a bombastic sentences. So, the solution is I need to survey all the sentence that also offering the same activities.

# data[].attributes.body
I tried to block all rooms of Angsana Homestay through agoda, booking.com, Airbnb and Traveloka that have been booked by guest for august. This is because the homestay to be sell for other guest. Then, I posted the appreciation post for the guest and customers that join our 3 Days 2 Night to Taman Negara and also our guest from other country. I have learn strategy on how to market our services that we have provided through websites and social media. The challenges that i have faced, it has difficulty of using the website (booking.com and etc) because need to be done one by one. So, i need to practice on how to use the websites.

# data[].attributes.body
Classify all the receipt of 2018 that need to be calculate. On this day, Miss Teh also teach how to use booking.com on how to block rooms, sells room and change the status of rooms and the reservation by customers. This skills needed because nowadays customers would prefer manage their holidays by using application and websites. Relate with what i have learn before, skills in IT is very important to be use in working life. Challenges on the 6th day of internship is booking.com is not an easy to be understand.

# data[].attributes.body
I have learn that many ways of selling rooms through online marketing which through agoda, booking.com, Airbnb and Traveloka. From what i have learn in marketing class, this is the easiest way to promote our product and services. For this company there are many interesting way which is to market their services due to currently trend. Nowadays, customer would prefer to book any rooms by online. But from this way, company will get loss of profit if the customer didnt come. So, the better way for this, confirmation need to be done.

# data[].attributes.body
Learn how to manage and handle customers that book a room. Basically needed while customers want to buy rooms is Identity card (IC). First of all, need ask for number of people stay and the rest follow up with their information and payment. The challenges in this matter is the customer want the cheapest price because of stay in just half day. So, we should make a strategy to attract them.

# data[].attributes.body
On 3rd day, i have done send contract rate for 2019 to all listed travel company in Kuala Lumpur. For what i can conclude from my past studied this is one of the marketing to attract others to be collabrate. Then, Miss Teh also teach how to make invoice, calculate rate of the package (9pax), learnt on how to communicate with tourist. She said the most important smile, second body language, tone of voice and last our words. Welcoming is also the important part. To solve, the tourist who want to join activities that have any health problem the guide should make a promises with the tourist for entirely their own risk.

# data[].attributes.body
Learning to calculate insurance that will be covered for 3 Days 2 Night which is from one of the customers. I have learnt before this on creating package in subject Travel and Tours. So that i know how to calculate helped by Miss Teh too. There are an issue  on the insurance due to the customers demand. So, the company take it as one of the challenges need to be settle. Next, i also done comparing the price of all island packages offered by Greenleaf Holidays and Tours Sdn. Bhd. from 2018 and 2019. So that i should identify why it get increasing or decreasing on the package and rooms by other partner.

# data[].attributes.body
Started my first day intern with introducing myself. On this day, i have learnt memorising all type of packages offered by the company. I have try and practice to communicate through email. I have use the company's computer to read and try to build my own sentence for the formal email. I have learnt it before this how to create an formal email during Business English class. So that, i easily known about the format and how to well communicate by email with others in business purpose.