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FATIN NUR KHALIDA BINTI HAMDI

Phill Black: Hello Coulad I Speak To Mrs Williams Please?

Receptionst: Who “S Calling Please?

Phill Black: I,M Phill Black From A Computer Service Company ,Can I Speak To Mrs Williams ?

Receptionst: Sory,Mrs Williams Is Not In The Office Now ,Can I Help You?

Phill Black: Yes Can, Please Tell Mrs Williams,I Cannot Come To The Office Today,I Come Tomorrow At 9.00 Am ,Please Tell Mrs Williams

Receptionst: Ok Mr Phill Balck ,Do You Have Any Other Massege?

Phill Black: Ya Please Make A Appointment At 9.00 Am Tomorrow Morning.

Receptionst: Ok Thank You For Your Massege ,I Can Tell Mrs Williams About You Massege.

Phill Black: Ok Walcam  .

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c) What happen when the general rules of telephone conversation are not followed?

d) What can you do to overcome the problem?

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Video 2. Answer the following questions based on the video below.

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Video 2. Answer the following questions based on the video below.

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a) What went wrong based on the telephone skills that you have seen in the video? Discuss about it.

b) As the receptionist, what are the proper ways to pick up a phone call?
Describe it and give examples.

c) As a caller, when you attend to receptionist with less telephone skills, what you will do? Discuss and give examples.

d) What can you suggest to improve the medical assistant telephone skills? Give reasons to support your answer.

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This is probably not how you should answer the phone.....

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Based on the video of telephone skills, answer the following questions:

a) What are the details that you need to take when taking the message from the caller?

b)What are the general rules that you have to follow when talking to the caller?

c)List down the things you should not do when taking the messages during phone call.

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https://www.youtube.com/watch?v=Nq65EmDpBA0

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Ali: Excuse me, could you tell me how to get the public hospital?

Ben: Sure,the hospital is on Waras Avenue.About 10 minutes away by car. Go one block to the north on this street until you come to the traffic light.

Ani: Go one block to the north to the traffic light?

Ben: Right,then turn right and go two more blocks. Until you come to the end of the road. A cinema will be in front of you.

Ani: Turn right and go for two blocks to the cinema?

Ben:Correct, next turn left and go five blocks to Sehat Avenue.

Ani:Turn left and go to five blocks to Sehat Avenue?

Ben: Then, turn left on Sehat Avenue and go for three blocks. The hospital is on your right, across from a nice park.

Ani: Okay, let me see if i've get this right. Go north on this street for one block to the traffic light. Turn right at the light and go two blocks to the cinema. Turn left at cinema and go five blocks to Sehat Avenue. At the avenue, turn right and...?

Ben: No, turn left on Sehat Avenue
Ani: Okay, turn left on Sehat Avenue. The hospital is three blocks down,on my right.

Ben: You go it.

Ani: Thank you very much.

(SYAMIL FIRDAUS BIN ARIFF FATHILAH)

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INSTRUCTIONS AND DIRECTIONS

Nuraiana Yasmin

Aina: Hi nisa, can you teach how to make a sandwich ?

Nisa:Yeah, sure!!

Aina:Great!!

Nisa:First of all we must have a bread,eggs ,chili and mayo. Next must boiled the egg, after the egg was ready, crushed the boiled egg ,after that put a little mayo and chilli flakes for a little kick.

Aina: Is it easy.. so next what should i do?

Nisa: Then leave the bread and place the crushed egg on the bread then place another loaf on the top,and cut it into triagle..and it’s ready to eat.!!

Aina:Wow!..now  where can i find those items?

Nisa:You can buy all the item at the nearby tesco here.

Aina:Can you show me the way to tesco?

Nisa:Sure Aina. Firstly you need to go down the hibiscus road until you find a barber shop on the left and you turn right over 5 kilometers and you will find the tesco at the end of the road.

Aina:Thank you Nisa for your explanation. I appreciate it so much.

Nisa:Most welcome Aina.

Aina:I’ll see you later. Bye!.

Nisa:Bye!.

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Amalia: That’s what I’m going to do this weekend! But I don’t know how to get there.)

Steven: How do you plan on going there?

Amalia: By my motorcycle.

Steven: All right, then. Do you know the BG Junction mall .

Amalia: Yes, I’ve only been there once but I think I know how to get there. Steven: It’s actually very near BG Junction. You get there first, and then there are two streets heading to the same direction after the mall, right? Do you notice?

Amalia: Ah, yes! It leads up to near Tugu Pahlawan, right?

Steven: Yes, but you won’t go that far. Near the BG Junction, at those two streets, take the left line. Just keep going until you find a police station, then turn left. That’s the only police station there, so you won’t miss it. It’s on your left, if you find it,turn left to the street near the police station. Then just keep going and at the end of that street, you will arrive at Jl. Semarang.

Amalia: That’s it? I just take the left line after BG Junction, find the police station, turn left, and I’ll arrive at Jl. Semarang

Steven: Yes, then you can ask around or try to find the seconhand booksmarket yourself. You also won’t miss it. It’s spread along Jl. Semarang.

Amalia: Wow, thanks, Steven! I’m glad I asked you.

Steven: You’re welcome.

(FATIN NUR KHALIDA )

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DESCRIPTION OF PEOPLE AND OBJECT( aina )

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Hi, i Fatin Nur Khalida Binti Hamdi. I am 21 years old. I live in Kampung Luat Perak. I am the first child from three siblings.My hobby is reading novel.I choose this field because I like traveling.

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Hello, my name is Syamil Firdaus Bin Ariff Fathilah. My age is 19 years old. I am from Kampung Lata Papan Kuak Lenggong. I have seven siblings and I am the first. My hobbies are playing sepak takraw and fishing. Im following a course of travel and advanture in the community collage of Lenggong branch. I choose this course because i likes to travel and I want to be a successful in tourist guard. Thanks you.

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Hello.My name is Nur Azahana Binti Mohamad Noordin. I'm 19 years old. I am from Kampung Cheh Kati. I have four siblings and I am the fourth. My hobbies are singing and reading. In my spare time I also play badminton. I am following a course of travel and adventure in the community college of Lenggong branch. I choose this course because I like to travel and I want to overcome the lack of confidence in front of the people inside me.Thank you.

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At The Playground

Syam : Hello, what is your name..?

Faiz: my name is faiz. What is yours..?

Syam: Im syamil.This is my close friend Naim. Pleased to meet you faiz.

Faiz: nice to meet you too syam.

Syam: how are u..?

Faiz: im good allright..

Syam: where you from?

Faiz: im from Lenggong.

Syam: have you been here before..?

Faiz: no.. this is my first my visit..

Syam: this playground are beautiful right..?

Faiz: yes.,. very beautiful..

Syam: im glad to have met you..

Faiz: nice to have met you too.

Syam: well, goodbye Faiz. See you again

Faiz: bye. See you letter. Take care

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AINA: Hi , Zul Ariffin . Nice to meet you . Iam aina .

ZUL: Hi ! Nice to meet you too.

AINA: This my friend Mashitah , we both adore u . We love to watch your acting.

ZUL: Ouh , Hi Mashitah . Thank you for your support .

AINA: Yeah , welcome . By the way , what are you doing here ?

ZUL: I have to do some scene in the mall for a drama at tv3 .

AINA: Ouh , we thought you want to go to the gym ?

ZUL: No , I workout weekends every morning.

AINA: Okay, can we take a picture together ?

ZUL: Sure , come closer Mashitah we take selfie together.

AINA: Thankyou Zul .

ZUL: Welcome , don’t forget to tag me if you upload the pictures on Instagram .

AINA: Of course , I will tag you.

ZUL: I am sorry , I have to leave now got some scene to finish it .

AINA: Thanks for spending your time with us . Goodluck in your career .

ZUL: Thankyou both of you , bye .

AINA AND MASHITAH: Bye-bye .

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Danny and wiliam are  having picnic at the park and suddenly ,wiliam bumped to a lady and spilled over the water.

Wiliam:Danny can stay here for a while ?i need to buy some water.

Danny:sure

*After a few minuter later wiliam arrived and he bumped to a lady.

Wiliam: oopss!!  I ‘ m sorry  miss……

Karla: its ok ,I’ m fine

Wiliam: Hii ,my name is wiliam,this is my friend danny

Karla:Hii my name is karla ,nice to meet you wiliam

Wiliam: what you doing here ?

Karla : I’ m just walking around here.

Wiliam: ohhh!!! I’m having a picnic here with my friend danny.

Karla:ohhh!!! I see

Wiliam: are you alone here?

Karla:yes I’m alone

Wiliam:would you like to join us ?

Karla:yes .i would love too.

Wiliam:let’s go!!

Karla:thank you for having me..

Wiliam:welcome .i hope to see you again , karla

Karla:for sure then. Bye

Wiliam and danny: bye-bye

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Hello, Im Kesavan s/o Gobi here.Im 18 years old.Im from the Silver State,Ipoh.I have 3 siblings and Im the 2nd .Besides,my hobby was playing futsal.I also like to kidding my friend Sarvin.I study for Tourism Management at Kolej Komuniti Cawangan Lenggong.The reason,I choose this course,because I loved to travel.

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Im Sarvin raaj s/o Selvarasan.Im 18 years old.Im from Ipoh Perak.I have three siblings and im the elder one.My hobby is playing badminton.Im study for Tourism Management at Kolej Komuniti Cawangan Lenggong.Im really excited to study Tourism Management course.

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Assalammualaikum  everyone,my name is NURAIANA YASMIN BINTI MOHD AZHAR, I am 19 years old ,I am from ipoh perak, I have 3 siblings ,two brothers and me, I am study at KOLEJ KOMUNITI CAWANGAN LENGGONG, I select the tourism because I want to be a successful tourist guide..thanks

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Assalamualaikum everyone . My name is Mashitah Johari . I am 19 years old this year . My hobby is singing in toilet . I am from Padang Rengas , Kuala Kangsar. I have 3 siblings include me , sister and little brother . I want to be a successful tour guide , and I want my salary to be 6*** per month . So it easy for me to bring my family to go holiday around the world . I am study at Kolej Komuniti Cawangan Lenggong , Perak .

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SKW 2051 TOPIC 1 GREETINGS & INTRODUCTIONS (1)

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mpu1181 TOPIC 2  INSTRUCTIONS and DIRECTIONS