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My name is Sebastian, my last name is Sotelo, I am a tenth semester student of electronic engineering and telecommunications.

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Currently I work as a technician in systems with the secretary of health, my unit is at the Fontibon hospital, where I usually start work at 8:30 am until 4:30 pm from Monday to Friday, with the commitment to work as a technician available one end from week to month.

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My activities are based on a platform called the help desk, where all hospital users create tickets with requests for technical support for any requirement of a computer that is failing. And based on these requests, I have to solve them in the course of the day, to finally report the completed activities to the working group.