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Quality Assurance involves developing products to minimize the risks of bad quality. Quality Control involves testing products to discover weaknesses as well as react to discovered weaknesses and report them.

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Total Quality Management covers all facets of an organization. TQM helps businesses evolve and improve over time.

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What Is Total Quality Management (TQM)?

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

TQM was developed by William Deming, a management consultant whose work had a great impact on Japanese manufacturing. While TQM shares much in common with the Six Sigma improvement process, it is not the same as Six Sigma. TQM focuses on ensuring that internal guidelines and process standards reduce errors, while Six Sigma looks to reduce defects.

Understanding Total Quality Management

Total quality management (TQM) is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs, including goods and services, through continual improvement of internal practices. The standards set as part of the TQM approach can reflect both internal priorities and any industry standards currently in place.

Industry standards can be defined at multiple levels and may include adherence to various laws and regulations governing the operation of the particular business. Industry standards can also include the production of items to an understood norm, even if the norm is not backed by official regulations.

Primary Principles of Total Quality Management

TQM is considered a customer-focused process and aims for continual improvement of business operations. It strives to ensure all associated employees work toward the common goals of improving product or service quality, as well as improving the procedures that are in place for production.

Industries Using Total Quality Management

While TQM originated in the manufacturing sector, its principles can be applied to a variety of industries. With a focus on long-term change over short-term goals, it is designed to provide a cohesive vision for systemic change. With this in mind, TQM is used in many industries, including, but not limited to, manufacturing, banking and finance, and medicine.

These techniques can be applied to all departments within an individual organization as well. This helps ensure all employees are working toward the goals set forth for the company, improving function in each area. Involved departments can include administration, marketing, production, and employee training.

Key Takeaways

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How Total Quality Management (TQM) Works

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Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

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Goals help with productivity as well as a sense of accomplishment.

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Transformational Leadership is leading by example. Transformational leaders attempt to merge employee values and organization values to give employees a sense of belonging.

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Leaders focus on the person. Managers focus on the process.

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A young manager accosted me the other day. "I've been reading all about leadership, have implemented several ideas, and think I'm doing a good job at leading my team. How will I know when I've crossed over from being a manager to a leader?" he wanted to know.

I didn't have a ready answer and it's a complicated issue, so we decided to talk the next day. I thought long and hard, and came up with three tests that will help you decide if you've made the shift from managing people to leading them.

Counting value vs Creating value. You're probably counting value, not adding it, if you're managing people. Only managers count value; some even reduce value by disabling those who add value. If a diamond cutter is asked to report every 15 minutes how many stones he has cut, by distracting him, his boss is subtracting value.

By contrast, leaders focuses on creating value, saying: "I'd like you to handle A while I deal with B." He or she generates value over and above that which the team creates, and is as much a value-creator as his or her followers are. Leading by example and leading by enabling people are the hallmarks of action-based leadership.

Circles of influence vs Circles of power. Just as managers have subordinates and leaders have followers, managers create circles of power while leaders create circles of influence.

The quickest way to figure out which of the two you're doing is to count the number of people outside your reporting hierarchy who come to you for advice. The more that do, the more likely it is that you are perceived to be a leader.

Leading people vs Managing work. Management consists of controlling a group or a set of entities to accomplish a goal. Leadership refers to an individual's ability to influence, motivate, and enable others to contribute toward organizational success. Influence and inspiration separate leaders from managers, not power and control.

In India, M.K. Gandhi inspired millions of people to fight for their rights, and he walked shoulder to shoulder with them so India could achieve independence in 1947. His vision became everyone's dream and ensured that the country's push for independence was unstoppable. The world needs leaders like him who can think beyond problems, have a vision, and inspire people to convert challenges into opportunities, a step at a time.

I encouraged my colleague to put this theory to the test by inviting his team-mates for chats. When they stop discussing the tasks at hand - and talk about vision, purpose, and aspirations instead, that's when you will know you have become a leader.

Agree?

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Three Differences Between Managers and Leaders

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A young manager accosted me the other day. "I've been reading all about leadership, have implemented several ideas, and think I'm doing a good job at leading my team. How will I know when I've crossed over from being a manager to a leader?" he wanted to know.

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Communication starts with understanding your audience. Once you understand your audience you can proceed with the most affective way to communicate with them.

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Communication skills are one of the most important tools in a professional's toolbox. Daily business operations typically depend on verbal interactions, emails, phone calls, or some other form of communication. Effective communication can be a major factor in receiving a promotion, making a deal with a new client, or pitching an idea to business executives.

Associate Professor of Business Communications, Jen O'Meara, Ph.D., shared her top five tips for how to communicate successfully in a business setting.

1. Use the right channel for your message.

There are many ways to communicate with your colleagues. Make sure you use the most appropriate tool for your message. If you're delivering a formal announcement (such as the office being closed for a certain holiday), use an official channel like office email or a company-wide memo. If you're delivering an informal message (such as details about the Marketing Department's annual softball game), you could send an instant message or text message system.

2. Always consider your audience.

Communication is about what you want to say...but it's also about what your audience needs to hear. It is important to consider the point of view of the audience in any communication. For example, imagine you're launching a fitness initiative at work that you know won't be popular with the entire staff. When presenting the information, you may want to include details about the health benefits of the contest to help convince those who might not be interested in the idea.

With an audience in mind, it is also important to consider your word choice!

3. Short, familiar words are usually a better choice than long, unfamiliar ones.

This sentence, "Proponents of an inflated vocabulary purport to being sophisticated," can be written more simply and effectively as, "People who use big words think they sound sophisticated." Simple writing is easier for your audience to read and understand. If your reader is tripping on your vocabulary, the message you are trying to get across is likely to become lost.

No matter your word choice, people will always have questions. Be prepared for them by considering this advice:

4. Anticipate what questions may be asked and have your answers ready.

If you're giving a presentation on an obscure topic (such as The Longevity of Carbon Fibers and How They Relate to Cat Food), it's likely that someone will ask how you became interested in the topic. You don't have to include that information in the presentation itself, but it's a good idea to have the answer prepared for the Q and A session.

Try practicing your presentation in front of family members, friends, or colleagues to get an idea of possible questions your audience might ask!

5. Remember that 93% of communication is non-verbal.

Remember that 93% of communication is non-verbal. When answering questions, giving a presentation, or communicating in general, keep in mind your non-verbal cues and communication. Be sure that your posture, gestures, facial expressions, and other non-verbal cues are conveying a message that is consistent with your verbal one. If you don't appear to believe the message you are delivering, your audience will have a hard time believing it too.

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5 Tips for Effective Business Communication

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Communication skills are one of the most important tools in a professional's toolbox. Daily business operations typically depend on verbal interactions, emails, phone calls, or some other form of communication. Effective communication can be a major factor in receiving a promotion, making a deal with a new client, or pitching an idea to business executives.

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Performance evaluations help the company evaluate its employees and what training or guidance it needs to provide and helps the employee by showing where they need to improve.

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Equal opportunity is important to the culture of any business and having protected classes of employees helps make the concept simple. Equal opportunity means everyone is welcome, as it should be.

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One of a managers most important roles is to coordinate employees to maximize productivity and add value to the company and the employee.

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To go along with tiered management, an Organization Chart outlines the chain of command. Each person within a company from new employees to the CEO belong somewhere on the organization chart.

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Amazon is an American multinational technology and vast Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods, either directly or as the middleman between other retailers and Amazon.com’s millions of customers. More specifically, they are a company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. Their mission is to be Earth’s most customer-centric company. Its actions, goals, projects, programs, and inventions begin and end with the customer top of mind. Amazon was founded by Jeff Bezos. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store. It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), and Amazon Lab126 (computer hardware R&D). Its other subsidiaries include Ring, Twitch, IMDb, and Whole Foods Market. Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and mass scale. As of 2021, it is the world’s largest online retailer and marketplace. In 2021, it surpassed Walmart as the world’s largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has over 200 million subscribers worldwide. It is the second-largest private employer in the United States. Amazon also distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible units. It publishes books through its publishing arm, Amazon Publishing, film and television content through Amazon Studios, and has been the owner of film and television studio Metro-Goldwyn-Mayer since March 2022. It also produces consumer electronics—most notably, Kindle e-readers, Echo devices, Fire tablets, and Fire TVs.

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Using a decision tree can help take the stress out of decision making and reduce anxiety.

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Everyone in the business world will eventually deal with their own form of Cognitive Biases, it's important to recognize and improve upon these biases to evolve.

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Having a solid strategic management process and following it helps start and improve a business as it evolves.

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Completing an in depth SWOT Analysis prior to starting a business can help create an effective business plan and create strong goals for the future.

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The U.S. and China have many cultural differences which have made trade between the two countries difficult. When doing business with different cultures its important to understand the differences and adapt your plan around them.

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While globalization has helped the world evolve, the recent war in Ukraine and other factors may start to show a divide among countries.

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2022: The End Of Globalization - Asia Business News

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Op-Ed Commentary by Chris Devonshire-Ellis – February 28th, 2022 Every single pillar of the globalization movement is being diminished. A new global divide seems almost guaranteed. Massive media attention has been focused on Russia’s invasion of Ukraine this past week, with Russian President Putin r…

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The corporate culture within a company largely affects the productivity of its employees. Google has a very unique corporate culture which works well for what they wish to achieve.

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The tech giant Google is always in the news headlines because of its revolutionary product launches, extraordinary employee facilities, and innovative approach. And today, through this article, we will throw some light on the unique work culture of "Google."

When was Harvard University founded?

Who was the first person to land on the moon?

Google knows it all!
Today it is the source of information and knowledge for its billions of users across the globe.

Larry Page and Sergey Brin in the early days of Google

In September of 1998, two Ph.D. students Larry Page and Sergey Brin laid the foundation of today's tech giant "Google." Back then, it was started as a Ph.D. research project at Stanford University to create an unconventional search engine. But, in 2021, Google is not just the world's most popular search engine; it also offers services and products in computer software and hardware, cloud computing, artificial intelligence, and the advertising industry.

The company is committed to expanding opportunities, building a diverse workforce, and creating products that improve people's lives.

Google often changes their logo on the website to a fun and creative Doodle!

Well, whether it's Google's colorful logos or their dancing doodles, Google has always been unique about its approach and choices. And that's why Google also has a unique and innovative work culture.
But what makes Google's culture so unique?
Google has no secret formula. It is the outcome of experimentation and continuous advancement.

So let's dive deep into Google's work culture.

1. Employees are an integral part of the Google family.

In Glassdoor's 13th annual "Employees' Choice Awards," Google claims #6 spots, with a rating of 4.5, in the best places to work in the 2021 list.

Google employs thousands of people every year. And creating an environment where these folks feel inclusive and important is not a cakewalk. But Google has done it successfully. Google has built a workplace where every individual feels that they are working for a cause and change.

Based on feedback from their employees, In 2021, Comparably honored Google with nine awards, including "Best Global Cultural 2021" and "Best Places to work in Los Angeles 2021" awards. And 80% of Google employees call their work employment positive. Moreover, based on 18 different metrics, culture at Google is rated an A+ on comparably.

Isn't this amazing?

Google's culture is a leading example of a healthy work environment. Their employees get the privilege to work in the latest technology and are deeply involved in solving the world's huge problems with the best possible use of technology.

Google promotes the idea of "Uncomfortably exciting," and now all its employees follow the same. The company also shares all possible information with employees to maintain transparency in the process.

Apart from providing perks like free food, fun games, nap pods, on-site physicians, Google also keeps an eye 🧐 on their employee's satisfaction and happiness. Like, Googlegeist is an annual survey that collects responses of all Googlers on company culture, compensation, managers, work-life balance, career opportunities, and so on.

2. Innovation

Since its inception, Google has launched many revolutionary services YouTube, Google Maps, Google Drive, Gmail, Google Photos, and the list goes on. However, the only constant thing in Google is innovation and evolution.

"We have a timeless mission, enduring values, and a culture of collaboration and exploration that makes it exciting to come to work every day", Sundar Pichai said in an official email sent to Googlers on December 3, 2019.

Google follows the rule of "Think 10x" for innovation. As per this rule, Google focuses on improving a product by ten times rather than 10%. The company also uses the "soft opening" approach to collect users' feedback on their new launches and then innovate their products based on customers' reviews.

3. Google's workplace is fun.

Creating a workplace where employees enjoy working long hours is a difficult task 🤯.

From professional hairdressers to gym and swimming pools, from essential nap pods to on-site fitness and wellness centers, from video games to foosball and ping pong, from micro kitchens to complimentary lunch and dinner, Google has accommodated all in one place -- Google workplace. This tech giant has successfully created an innovative and fun working environment for its employees. This increases team efficiency, improves employees' productivity and helps them get rid of boring cubicle space, dull meeting rooms, or a formal corporate environment.

Google that had started in the garage, now runs on Googleplex. Googleplex's headquarters in Mountain view attracts many tourists around the world. It has colorful Gbikes to move around the campus, sports fields, organic gardens, and much more to see.

Dogs in the Google Campus

Also, in Google, your dogs will give you company. So if you wish to take your pet to your office, then Google is your place.

And guess what, we can help you land there 😎.
How?
By reviewing your resume and giving a Makeover to your LinkedIn profile. Send your resume to FAANGPath, and we will help you get hired at FAANG+ companies.

Read: Best interview preparation tips to get hired at FAANG and other top tech companies.

4. Not a typical corporate culture

Google's very first founder's letter from Larry and Sergey to all potential stakeholders states, "Google is not a conventional company. We do not intend to become one. Throughout Google's evolution as a privately held company, we have managed Google differently."

Since the beginning, Google has managed differently. The organization has encouraged a culture of learning and knowledge sharing.

The company believes that learning is the right of every employee, and teaching is the entire company's responsibility. And that is why Google's employees-to-employees network "Googler to Googler" runs 80% of its tracked training. This g2g teaching network has more than 6000 Google employees. Volunteers of this community help their peers by teaching professional skills( leadership, public speaking, and negotiation), providing 1:1 mentorship, and preparing learning materials. At Google, these kinds of programs are backed by a robust learning environment.

5. Google advocates flexibility

Today, in 2021, Google has 139,995 employees and more than 70 offices in 50 countries.

But recently, Google has released a tool that allows its employees to estimate the pay and benefits of remote work. Sundar Pichai, CEO of Google, pointed out in an email to his employees that "We'll move to a hybrid work week when most Googlers spend approximately three days in the office and two days wherever they work best."

Flexible schedules allow employees to explore creative ideas and give freedom to work from a preferable environment. Because in the end, it's the people who make a company great. And Google knows it well.

Read: The Art of Networking on LinkedIn

Conclusion

The US-based company Google aims to empower the world with one-click answers. Google is a center of technology innovation. And this innovative culture develops a deep passion for technology in its employees. So if you become part of this well-established company, you will get the opportunity to make an impact on the world.

Google's co-founder Larry Page had said in one of his interviews, "We could probably solve a lot of issues we face as humans."

The company aims to solve big problems in users' lives. Thus, Googlers are working every day towards their unique mission "To organize the world's information and make it universally accessible and useful."

Google's thriving workplace culture is much more than on-site perks and a huge silicon valley campus.

***

Discover how you can craft a resume that will land you in your dream company. Unlock best career opportunities with premium resume services of FAANGPath.

At FAANPath, we will help you reach new horizons in your professional journey. With mentors from Facebook, Amazon, Apple, Netflix, Google, and other top tech companies, we will ensure that your resume gets shortlisted for top-tech companies.

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Google - A tech titan with the best corporate culture.

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The tech giant Google is always in the news headlines because of its revolutionary product launches, extraordinary employee facilities, and innovative approach. And today, through this article, we will throw some light on the unique work culture of "Google." When was Harvard University founded? Who was the first person to land on the moon?

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Hiring employees who understand and abide by the company's code of ethics is important to avoid a future disruption of work or possible lawsuits.

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Corporate Social Responsibility is becoming more important and is gaining a much larger spotlight with the adoption of social media and a more aware consumer.

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Every product carbon neutral by 2030 | Apple

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It's important for each person within a company to understand their role. Tiered management helps differentiate those roles. Learning about these roles also helps in determining future aspirations and possible responsibilities.

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Module 1. In my opinion the most important thing that Fayol recognized is that a company's success is based around its employees above all else.