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1. Check availability board
2. Contact the teacher through WhatsApp to get an answer
3. Yes → tagg academic add with the teacher's name (the teacher that will teacher the lesson)

4. Academic advisor confirms the student's decition
5. Assign daily challenges (label with an automation)
6. Add code to Active S, Master List and Accounting
7. Organize teacher's schedule (duplicate and move each item per week) → tag Olivia and Julia
8. Calenday Invite

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Add it to the new teacher needed board
Request on the teacher
Make sure what teacher can take the lesson
Active Student → Change Main teacher label (there is a automation)
Archive Master List Item and Schedule Items per each week
Duplicate and move items from Schedule board to the new teacher board

** Mari J, Mariel, Andres: informs the teacher about the change.

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How does teachers service do it? (Andres and Mariel tasks)

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How does teachers service do it? (Andres and Mariel tasks)

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(LATE CANCELATION) and Oli is not available
1. The teacher posts a message through the WhatsApp group.
If she / he doesnt find someone, then the teacher lead service (M Jose, Andres, Mariel). They have to find someone in the availability board and contact each teacher privately, then they have to make sure thr groups and conv club can't be canceled.

2.Duplicate student of the master list of the teacher, so they can have the code and phone number

3.Send the link to the student and inform the student

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Teacher's schedule board (regular teacher)
Label: Substituted Class (it means we are looking for a teacher)
Oli goes to the SUB board
Duplicate item once the class has a teacher (Master list → Sub class group) (Schedule → Name and Last name)
Change label to SUB

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Teacher informs through Monday.com
It is not usual
*If Oli is not busy, she can solve it
*If not, CS will handle it

Message to teachers:
- Post it on the WhatsApp group (A2)
- Oli and / or CS needs to pay attention is the person gets a teacher
- Ask Oli for teacher who likes Sub lessons
- Less than -10 min, reschedule class
***GROUP LESSON we MUST find someone, a SUB teacher

Ind: cancel or reschedule
Group: NEVER cancel the class

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(Early request)
-Olivia will do exactly what she does.
- Maria Jose gives the student the right class / link

+24 hours office hours
Tag M Jose (Info)
Check Schedule Teachers: availability
Duplicate and transfer to the SUB teacher boar
Tag Maria J: who the sub teacher is gonna be
(M Jose sends the correct link)
-Individual: send right link (SUB teacher)
- Group: only an announcement
Organize in schedule
Duplicate Master List Info
Move it
Tag the teacher (teacher loggin info, group class)

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Teacher no se conecta, estudiante esperando 

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Teacher no se conecta, estudiante esperando 

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1. Se revisa si es una teacher sustituta (caso de Armando). Nos enteramos porque el estudiante nos escribe. Ir al tablero de teachers sustitutas para analizar si la clase era dada por alguien mas.

2. No importa si es sustitucion o regular. Se DEBE contactar al teacher por todos los medios: mensaje, 5 minutos y llamada.

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Late Cancelation: (-24 horas) comunicarse de inmediato a la teacher. Si se le paga a la teacher

Early Cancelation: (+24 horas) se avisa a Antonio para que pueda reagendar.

* Escribirle por medio de chat de Craving

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1. Teacher pide vacaciones. Olivia busca a ese otro teacher, Maria Jose informa al estudiante el cambio, ella le envia un link distinto. Si es un grupo, el link no cambia.

2. Emergencia, cambio de ultimo momento. Chat de +A2 o de Staff de WhatsApp. Se informa la solicitud para ver quien pueda dar la clase. Las teachers bilingues no deben de dar niveles a partir de +A2.
- Grupo: no se puede cancelar
- Individual: se podria reagendar

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LINK
Individual y Dupla: si se usa el link del teacher que hace la sustitucion
Grupal: no se cambia el link. Se mantiene el link de la teacher regular (para no enviar el link diferente a 6 personas, el teacher sustituto se conecta al link de la teacher regular)

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Toda la comunicacion del estudiante y Antonio para que él realice el proceso de matrícula en los tableros

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Disponibilidad de teacher

Ofrecerla al asesor

Proceso de colocar al estudiante en el board de la teacher

Agregar al tablero de miniretos

Revisar que esté en contabilidad

Enviar la invitación

Confimar al asesor academico el estado de la matricula

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María José: Coordinadora de Servicio al cliente
Mariel y Andrés: Asesora Académica

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Se contacta con el asesor academico

Se taggea a Antonio

Antonio le avisa a la teacher y edita el tablero de la teacher

Se verifica su estado en Contabilidad para tambien quitarlo de la lista

Emergencia:
Persona tiene clases el mismo dia y va a cancelar, se le avisa de inmediato a la teacher. El asesor academico puede avisarle a la teacher para que ella no se conecte, de lo contrario, habria que pagarle esa clase

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Asesor academico se comunica con el estudiante

Se comunica con Antonio por medio de Monday.com

Antonio da opciones de acuerdo a la disponibilidad con las teachers

Jugar con las fechas, avisarme a Antonio