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Families or staff wearing culturally distinctive clothing or hairstyles are looked at with curiosity at best, or seen as ‘strange’.

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Wearing cultural clothing or hairstyles is considered inappropriate in the workplace.

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|  A high school student is given an American ‘nickname’ because his name is too difficult to pronounce.

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|  In the hospital, family members and their visitation is defined by the patient.

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In the hospital, only the nuclear family is considered as ‘immediate family’ – and only two can visit the patient at one time.

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A clinician says, “People need to assimilate to the way things are here.”

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|  A co-worker says “People are people.  I don’t see color.  I treat everyone the same.”

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A school asks the involved parents / guardians to share important family holidays / traditions with the school so that everyone can learn and celebrate.

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Upon returning from school vacation, a teacher asks the class, "How was your Christmas break?"

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A school district only closes in observance of Christian holidays.

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|  A student in the process of transitioning genders is not comfortable using either of the gender specific bathrooms at school.  The school allows the student to use the nurse's bathroom.

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A female student doesn't feel comfortable changing in the locker room for physical education class. The teacher says you have to or you will fail for the semester.

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Colleagues are having a conversation about a client after she leaves her appointment.  One says, “She’s just like all the rest of the welfare moms – having kids to make more money. “  The other says, “I know, if we really wanted to help her we would tie her tubes.”

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|  A student in the process of transitioning genders is not comfortable using either of the gender specific bathrooms at school.  The school allows the student to use the nurse's bathroom.

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It is the policy of an organization that they will no longer see clients who have missed (or been more than 15 minutes late) three appointments because they do not value the provider’s time/services.

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A counselor finds that the best time to work with elementary age children is before noon, so s/he only schedules that age group during the morning hours.

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An organization’s registration/intake paperwork asks for “Father’s name” and “Mother’s name”.

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The reception area, halls, and offices of an organization are decorated with diverse pictures of youth and families from many cultural backgrounds, including interracial, interethnic, same-sex, and single parent families.

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In the lunch room, one co-worker says to another, “I don’t have a problem with gay men, I just wish Kevin would stop talking about his husband; I mean he doesn’t need to flaunt it.”

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|  A receptionist sees a mother breastfeeding in the waiting room and says, “We have a bathroom around the corner for your privacy.”

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An organization implements a policy stating that their bilingual/multilingual staff must speak English in common areas.

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|  A family requests to switch therapists to one that does not wear a hijab (headscarf) and is more in-line with their culture.

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An organization has a communication access plan that list the procedures to follow when a youth/family need an interpreter to access services.

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I do know and I know what to do to address it

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I do know but I don't know what to do about it.

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I don't know and I don't care.