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Hello there!
My name is Nuramiera Irdina binti Lamjah. Nice to meet you!
I'm from Kota Belud, Sabah.
Currently in my 3rd year of study in Linguistics (WB03).

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Organizational communication is the methods in which groups of people maintain structure and order through symbolic interactions while allowing individual actors the independence to meet their aims.

Types of organizations:
- Economic orientation
- Political orientation
- Integration orientation
- Pattern maintenance orientation

Types of communication in organization:
- Formal
- Informal

Communication Competence in workplace:
a. Behavioral characteristic ( Immediacy, supportiveness, interaction management and strategic ambiguity)
b. Conflict management skills (Avoidance, competition, compromise, accommodation and collaboration).

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What is interpersonal communication?
- an information exchange between two or more people It is also a field of study that tries to understand how people employ verbal and nonverbal cues to achieve a variety of personal and interpersonal goals.

Types of relationships:
- Friendships
- Love (eros, ludus, storge, pragma, mania and agape)
- Family (conformity and conversation orientation)
- Work

Conflicts: conflicts involving two people or more because of interdependent, incompatible goals and interfering with achieving goals

How to manage?
- Win-lose and win-win strategies
- Force and talk
- Face attacking and face-enhancing strategies
- verbal aggressiveness and argumentativeness strategies

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Mindful listening is paying attention in a particular way, on purpose, in the present moment, and nonjudgmentally

How to do it?
- Being present
- Empathy Development
- Paying attention to your own "signals."

Benefits of mindful listening:
- Save information.
- Pause before speaking to consider the impact of your words.
- Pay closer attention.
- Improve your self-esteem.

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What is non verbal communication?
- Nonverbal communication is the transmission of information through the use of body language, which includes eye contact, facial expressions, gestures, and other techniques.

Why is it important?
- gives us important information about a situation, such as how a person is feeling, how someone gets information, and how to approach a person or group

Principles of non verbal communication:
- helps to interact with verbal communication
- help to manage impressions
- to form relationships
- influence and deceive
- express emotions

Non verbal communication codes:
- body movement and postures (KINESICS)
- Eye contact
- Facial expression
- Vocal cues
- Space
- Territory
- Touch
- Appearance
- Temporal Communication ( Chronemics, Monochronic and Polychronic)

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SSU1053 | Your Daily Communication Interaction | GROUP 5

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Group interaction is a communication where 3 or more people involve in exchanging information, to solve problems and to achieve one goal or result that is agreed by the members in the group.

There are 6 basic elements of communication process:
- Members
- Messages
- Channels
- Feedback
- Context
- Noise

In group communication, there are 3 important roles such as task (usually leaders, initiator, secretary and opinion seeker), maintenance (supporter) and disruptive or individual agenda (slag hog and clowns).

There are advantages of group communication such as increase group performance, meet member's satisfactions, learning new things and increase member's creativity. There are also disadvantages while communicating in group such as requires a lot of time, energy and resources, conflicts and misunderstanding, and people problems.

To achieve good group communication, we must use wide range of language to avoid misunderstanding, able to solve conflicts and able to show good leadership to the members.

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Social media is applications or websites that contains online tools or services to create and also share contents to people online.

Examples of social medias:
- Facebook
- Instagram
- Tiktok
- Twitter
(Instagram, Twitter and Tiktok are the social medias that I frequently used in my daily life.)

Types of social media:
a. Social networking (Facebook, Twitter, etc)
b. Photo sharing (Instagram, Pinterest, etc)
c. Video sharing (Instagram and Tiktok)
d. Interactive media
e. Blogging/ Community Building

Who can do social media?
- Organization (profit or non-profit)
eg: UNICEF
- Individual (artist, musician, actors, singers)

Nowadays, social media also become business platform where entrepreneur promote their products and it's very effective.

Cyberbullying also always happens when we are using social media such as body shaming, 'spilling-tea' culture and spreading hate. This type of behavior always happens among teenagers and also middle age people.
Example of cyberbullying that happen is where Dua Lipa posted a picture with her dad and her caption is 'Happy birthday, babi'. Babi in Albania means dad. Malaysian mocked Dua Lipa calling her dad 'babi' because in Malay 'babi' means pig. Dua Lipa changed the word 'babi' to dad because of Malaysian's bad behavior.

To conclude, social media is a platform where we use daily for certain reason such as communication and entrepreneurship. Social media can connect us to people who live far or close to us and we must use it wisely and avoid unnecessary things happens such as cyberbullying and online burglary.

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Verbal communication is a type of communication where we need words to express what we want to say to other people.
Words also work as:
-symbols
- arbitrary
-ambiguous
- denotative and connotative
- meanings in people
- culture bonds

The words that we choose to use while speaking or writing to others can show our perception, thoughts and more to others. We need to choose our words wisely before replying to someone or giving different opinions to others to avoid misunderstanding.

When we use verbal communication, misunderstanding sometimes can happen. As an example, in September 2021, I have a misunderstanding with my industrial supervisor about a task that both of us need to do for my director's UNICEF presentation about world children's day. The director asked me to do some changes to some slides such as changing the background and insert the pictures that she sent to me personally. My supervisor didn't know about the changes that the director ask me to do and she felt a little bit frustrated about the changes that I made when the director mentioned it in our weekly meeting through Zoom. She suddenly act cold to me during the meeting because of it. After the meeting, I called her and told her what the director asked me to do and sent her a screenshot of my conversation with the director and apologize to her because didn't told her beforehand. She understood it and she apologized as well because acting like that before asking me why I did the changes.

Based on this situation, it is very important to stay calm and listen what the other person has to say before making any judgement that leads to misunderstanding.

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What is identity?
- Person's perception about themselves in different context such as social, geographical, cultural and politics.

How do identity built?
- Social constructed by the person itself which are created, reflected and maintain within communication with people

7 characteristic of identity:
a. Multifaced
b. Social and personal
c. Salience and strength
d. Fluid and stable
e. Avowed and ascribed
f. Passing and outing
g. Perform one expression

Self: How you see yourself through your feelings and thoughts (strength, weakness, abilities, etc)

Self awareness: ability to concentrate yourself and how one's action, thoughts or emotions align or not align with one's internal standards.
4 types of self awareness: open, build, hidden and unknown

Self esteem: the belief in one's own worth or abilities

Perception: the process of becoming aware of objects, events and people which experience through outside world, own experiences, desires, needs, wants, loves and hatred

Things that influence perception:
- Physiological
- Psychological
- Social
- Common tendencies

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What is Communication? Communication is exchanging information through speaking, writing or other medium such as social media. We communicate everyday with people such as family, friends, lecturers and strangers.

There are 6 advantages of learning communication:
- Improve how we see and how others see us
- Improve relationships with people
- Teach us important life skills (Critical thinking, decision making, etc)
- help to feel more confident to voice out and exchange opinions with others
- help to succeed professionally
- navigate an increasingly diverse world

How do we communicate?
- Verbal
- Nonverbal
- Written mediums such as social media

There are 6 types of communication:
- Intrapersonal
- Interpersonal
- Mediated interpersonal
- Small group
- Organizational (more to professional)
- Public

7 Principle of communication:
- Dynamic process
- Symbolic
- Systematic
- Involves making inferences
- Self reflectives
- Has consequences
- Complex