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List the relevant Behavior(s) that fall under the Competency & why you believe it's related to managing Performance Feedback situations.

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List the relevant Behavior(s) that fall under the Competency & why you believe it's related to managing COVID Pandemic related situations.

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List the relevant Behavior(s) that fall under the Competency & why you believe it's related to managing Technology situations.

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List the relevant Behavior(s) that fall under the Competency & why you believe it's related to managing Conflict Management situations.

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List the relevant Behavior(s) that fall under the Competency & why you believe it's related to managing other Community Disaster situations.

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Agility during Mobile Receiving roll out in Temple. Partners volunteered to go to to  other facilities (227)  to learn the new processes in place. 

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Agility during Mobile Receiving roll out in Temple. Partners volunteered to go to to  other facilities (227)  to learn the new processes in place. 

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Have the agility to redirect resources/manpower to support disasters.

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Encourage active listening

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During COVID we had to get new vendors to provide us product that was selling out quickly and that our manufacturers were behind on delivering. Our Buyers got the product in the whse for us and our Partners were quick to act on getting it to our stores asap.

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We are fast to Act when disasters happen not only in Texas but with neighboring states that are impacted.

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H-E-B has always done very great at recovering from disasters. Once everyone plays their part and the disasters over, we generally bounce back very smoothly. Which includes COVID. After many months of setbacks, Fail-forward falls under that category as well.

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Recover: Adapting to the changing needs and High Demands of our customers during the pandemic.

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Breaks have changed, wearing masks is hard for partners, embracing all of the new changes that come with COVID

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Drive- HEB is expected to show up during these times and influence others to do the same.  We overcome and achieve the overall end end goal and get product to the stores for Texas.

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Drive- HEB is expected to show up during these times and influence others to do the same.  We overcome and achieve the overall end end goal and get product to the stores for Texas.

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Agility helps in those performance conversations

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Agility helps in those performance conversations

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In those conversations, you have to help the partner Identify what is making them miss their goal. Then use that to encourage that they can fail-forward  then recover in the future.

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Inspire: Using the motivation of taking care of Texans and making sure we kept key items on the shelf and making sure that our communities had what they needed to inspire our partners to do their best

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Agility - help out to adapt through the change, provided feedback

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Agility - help out to adapt through the change, provided feedback

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H-E-B Leaders across the company gave partners the direction necessary to do the right thing for our families/communities and get essential products on store shelves.

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Implementing new system called Thrive to inout all things related to safety and quality. Have to consistently remind partners why we're doing what we're doing and the importance of the change. Get them excited to move forward and be a part of these changes.

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Exploring new ideas daily to work through connection issues that have been effecting productivity/moral/merit. Then failing forward daily and recovering quickly to take continuous action.