# data[].attributes.body
-making unprofessional actions
-unhelpful
-terrible listener
-rude and obnoxious
-informal speech
-lack of manners
-not resolving complaints
-lack of knowledge of what is being talked about

# data[].attributes.body
-formal and friendly voice
-professional actions
-sits inside a cubicle
-attentive
-extremely helpful
-patience
-time management
-good communication skills
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