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Hotel branding

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One of Auckland's newest hotels

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The Hotel Britomart - A getaway in downtown waterfront Auckland

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Soulful, smart and contemporary, the rooms at The Hotel Britomart are havens of calm in the bustle of downtown waterfront Auckland

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Property Management Software Explanation (PMS) Video | SAVE Your Hotel!

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SOP Number: HK - 22 ( SOP serial number and department code )

Department: Housekeeping - General

Date Issued: DATE THE DOCUMENT WAS CREATED.

Time to Train: 30 Minutes

Houseman / Housemaid sets his trolley as per the standard, like bed sheets in one shelf, towels in another, bathroom amenities in a separate drawer.

Maids cart can be compared as a giant tool box, It should be stocked with all the required amenities to complete a complete shifts room cleaning.

The maids cart should be spacious enough to carry all the required supplies for one shifts work.

Few examples of supplies loaded on the maids cart:

The cart should be light weight, easy to clean and easily maneuverable.

The cart has to be always well organized and well stocked before starting each shift.

A well stocked maids cart will avoid unnecessary trips to the floor pantry.

The amount of supplies loaded on to the cart depends upon the number of rooms, type of rooms to be serviced on the assigned floor.

The carts are normally stocked from the floor pantry.

Never over stock or under stock the cart: Overstocking will increase the risk of accidents or damage to the supplies. Whereas under stocking can slow down the efficiency of cleaning because of the regular trips to the floor pantry to collect the required items.

Record the items loaded on the cart on the Room assignment sheet.

On one end of the cart there will be a bag for storing the dirty / soiled linens.

There will be a garbage bag in one corner of the maids cart with a lid on it.

Once the shift is over the maids cart / maids trolley to be moved back to the floor pantry and all the shelves to be locked.

Training Summary questions:
The cleaning supplies are kept is a separate hand caddy, Below are few items stocked on the hand caddy.

Q1. Who is responsible for setting up the maids cart / trolley?

Q2. What should be looked for while purchasing a maids cart / floor trolley?

Q3. Disadvantage of over stocking and under stocking maids cart?

Q4. Give few examples of guest room supplies loaded in cart?

Q5. What is a hand caddy?

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SOP - Housekeeping - Trolley / Maids Cart setting

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SOP Number: HK - 22 ( SOP serial number and department code ) Department: Housekeeping - General Date Issued: DATE THE DOCUMENT WAS CREATED. Time to Train: 30 Minutes Houseman / Housemaid sets his trolley as per the standard, like bed sheets in one shelf, towels in another, bathroom amenities in a separate drawer.

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Professional Bed Making In Housekeeping / Step by Step Procedure

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Like a French room attendant

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DHM5 051 Customer Needs & Expectations Template

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051 Part B Investigate Local Accommodation

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051 Part B Investigate Local Accommodation

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DHM5 051 Part B Investigate local accommodation template

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DHM5 051 Marketing campaign SMART Template

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Tourism New Zealand's corporate website contains useful information for industry, media and New Zealanders, such as news, insights, data, job vacancies and event listings.

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http://www.med.govt.nz/sectors-industries/tourism

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Some of the world's biggest hotel names are falling over themselves to get into New Zealand.

A few, such as Hyatt, have entered or returned to the market in the last few months and more including Ritz-Carlton are rumoured to be on the way.

But it may surprise many people that New Zealand companies are still the dominant owners of the hotels themselves.

A new report from JLL shows New Zealand's biggest owner of hotels is CP Group, with 17 hotels and 8 per cent of the country's hotel rooms.
READ MORE:
* Hotel industry in do-up mode as Ritz-Carlton and others eye NZ
* New Christchurch hotels on track to deliver almost 400 guest rooms
* Another 26 hotels needed for tourist boom
CP Group, owned by the wealthy New Zealand-based Pandey family, has been both an active developer and owner of hotels.

It bought three hotels last year from the exiting Host Hotels and Resorts Group and recently converted offices into the 129-room, $51 million Sofitel Wellington.

It is also converting Auckland's former Reserve Bank building into a Sofitel So.

The next biggest player is Singapore's CDL Group, which owns 12 hotels representing 6 per cent of the market.

CDL's portfolio has not changed in several years. However, it is refurbishing the former Copthorne hotel in Auckland's waterfront, turning it into a five-star, 190-room Millenium Hotel in early 2017.

It will also take over the management of the 452-room Rendezvous Hotel in September, renaming it the Grand Millenium Auckland.

JLL says the top 10 hotel owners hold 38 per cent of the market, in terms of hotel rooms.

Twenty-six major hotels have changed hands in the past two years, about half to offshore buyers and the same 50:50 split is seen in terms of the country's hotel rooms.

About 47 percent were in New Zealand hands, followed by Singapore (15 per cent), Hong Kong (11 per cent), other overseas (4 per cent) and Australia (3 per cent).

However, about a fifth of the market is held under "unit title", usually serviced apartments and the vast majority of these is in local hands.

When added to the total, Kiwi firms owned two-thirds of all hotel rooms.

However, overseas names dominate when it comes to hotel operators in New Zealand, the biggest of which is France's AccorHotels, which owns the Ibis and Novotel brands.

Accor manages 17 per cent of all hotel rooms, followed by Singapore's Millenium (8 per cent) and New Zealand's Scenic Circle (5 per cent).

Australia's Quest apartments and Choice Hotels each held 5 per cent, with Heritage (NZ), Rydges, Britain's Intercontinental, Distinction (NZ) and Australia's TFE Hotels bringing up the rear.

Tourism has been a big factor in this interest from overseas. Dean Humphries, national director of Colliers International's hotels division, said all the big names were keen to capitalise our massive increase in tourist numbers in the last three years.

As a result, the pressure is creating a critical shortage of hotel rooms in some of New Zealand's key tourism spots, particularly Auckland and Queenstown.

Rotorua, Wellington and Christchurch were also full during peak seasons.

One of the key barriers to building new hotels was cost, with building costs escalating beyond $6,000 per square metres.

"Along with high land values and design/consent fees, the feasibility of new hotel developments is very marginal right now - despite the exceptional growth recorded in the hotel market over the last two years," Humphries said.

However, New Zealand was not the only bright spot for international hotel chains.

"The more hotels these companies can get under management is accretive to their balance sheet," Humphries said.

"They're all actively hunting for opportunities and the main area of activity is the Asia Pacific, so they're literally building hundreds of hotels in China.

"Australia's undergoing a hotel development phase at the moment, there's many, many hotels being built over there.

"And New Zealand's sort of the next one on the radar because of the exceptional growth we've been having in the market over the last 24 months."

However, "the tricky thing" for hotel operators is they still had to find an investor to own it.

And as some of the more five-star high profile names arrived, other hotels were responding by refurbishing to defend their market share, he said.

The top 10 hotel owners in New Zealand:
* CP Group, New Zealand (17 hotels, 8 per cent of hotel rooms)
* CDL Group, Singapore (12 hotels, 6 per cent)
* Colwall Property Investment, Hong Kong (8 hotels, 6 per cent)
* Scenic Circle, New Zealand (12 hotels, 4 per cent)
* Distinction Hotels, New Zealand (9 hotels, 4 per cent)
* Sky City Auckland, New Zealand (2 hotels, 2 per cent)
* Jhunjhnuwala family (Sudima), Hong Kong (3 hotels, 2 per cent)
* Rydges Hotels and Resorts, Australia, (3 hotels, 2 per cent)
* Auckland International Airport, New Zealand (2 hotels, 2 per cent)
* CDL Hospitality REIT, Singapore (1 hotel, 2 per cent)

(JLL)

- Stuff

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Some of the world's biggest hotel names are falling over themselves to get into New Zealand. A few, such as Hyatt, have entered or returned to the market in the last few months and more including Ritz-Carlton are rumoured to be on the way.

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https://www.powtoon.com/show/bZzfIht6eHr/05-facts/

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Inside Look: The Peninsula Paris | Peninsula Moments | Paris, France Luxury Hotel

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Example of job description for a receptionist

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Example of job description for a receptionist

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http://ed.ted.com/on/MdQKRJyE

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Hotel Management Jobs - Danielle's Story

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Let's look in more detail at a customer service manager in a resort hotel.

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Qualmark - New Zealand tourism's official mark of quality

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Well, some of them...

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Find information about tourism in New Zealand.

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Hotel Housekeeping Featuring Holiday Inn Express

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Hotel housekeepers play a fundamental role in the guest experience. Like any job in hospitality there is always room for growth!

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SOP Number: FO - 05 ( SOP serial number and department code )

Department: Front Office - Guest Check In

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 60 Minutes
Objective:
After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information's.

Guest is also asked to sign on the printed registration card as a statutory requirement and also to verify that the details provided on the registration card is accurate.
When Guest arrives at the reception to check in: Present the Registration Card to guest for verifying / reconfirming preprinted details Like : Following details to be completed: Passport details:

Passport Number.

Nationality and country of residence.

Date of Birth / Anniversary Date.

Passport Issue date and Expiry Date

Place of Issue of Passport.

Visa Details:

Visa Number

Visa issue date and Expiry date.

Visa Place of issue.

Type of Visa.

Proposed duration of Stay in the country.

Arrived from.

Proceeding to.

Explain to the guest regarding late checkout policy if any.

Request the guest to sign on the Registration Card.

Scan / Photocopy of Passport and Visa copy and attach to the registration card.

Front office assistant to also cross sign the registration card on the provided field.

Update the guest details collected on regard to the Profile of the guest.

File Registration card.

Training Summary questions:
Q1. Why it is required to complete guest registration process upon guest check in?

Q2. What all details to be collected on registration card?

Q3. What all details to be collected from the passport?

Q4. Should the front desk agent sign on the regard?

Q5. What all details to be updated back on the guest profile?

Q6. What all details to be reconfirmed on registration card?

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SOP - Front Office - Guest Registration and Check in Process

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SOP Number: FO - 05 ( SOP serial number and department code ) Department: Front Office - Guest Check In Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 60 Minutes Objective: After a guest arrives at the hotel, the front desk agent should complete the guest registration process.