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On this very first day, i was briefed and given a bit of exposure by  Miss Intan Emierah about the company and meet and greet few staffs and intern students at Tursina Travel Sdn. Bhd. I was informed about company formal attire, rules, work ethics and lunch hour, office hour and my job scope for this 10 days of SIEP 2. My first task was to study about main packages offered by Tursina Travel Sdn. Bhd. which is Turkey 2018 packages. On top of that, there is  'POJOMO DEALS 2018' packages on  08-12 November that consists of Taiwan,  Ho Chi Minh, Phuket Krabi and Seoul-Nami Island. Plus, i need to study and do some research regarding the itinerary on 'POJOMO DEALS 2018' as there is new task for tomorrow. The next task is, i need to blast email the package offered by Tursina Travel Sdn. Bhd. based on the master list email contacts. There are basically 10,975 emails to blast.

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On second day, i continued to do blast email to master list contacts as usual. After that, i was given a task on giving out 'POJOMO DEALS 2018' flyers to attraction places, Pasar Siti Khadijah and popular mosque around Kota Bharu like Masjid Muhammadi, Masjid Telipot, Masjid Pasir Pekan, Masjid Kubang Kerian and Masjid Pintu Geng. I need to approach people and talk about the package to them in order to attract them to buy the package. Tursina Travel Sdn Bhd main target market is older people and retiree because they are most likely to have more leisure time to go travel.

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On day 3, i continued doing blast email to master list contacts. Then, after finishing blast email the package. Miss Intan required me to create a flyer of Turkey-Safranbolu package and i need to present to her for approval. After she approved it, i need to blast email the flyer including itinerary of Turkey-Safranbolu to master list contacts. After that, i was guided by Miss Intan to update Tursina Travel facebook page. I need to upload few photos of Turkey-Kazakhstan trip and put a proper caption to publish it publicly to the follower of Tursina Travel fan page.

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On fourth day, i was asked to count and update the stock of 'Sahabat & Turki' t-shirt and jot it down in a form of stock take. After that, i need to pack tshirts and bags to do a postage to Citylink Express shipment to Melaka and Perak. These bags and tshirts were given because they were using Tursina Travel packages. These gifts also shows the appreciation served by Tursina Travel for the customers. Next, i continued to blast Turkey- Safranbolu electronic itinerary and flyer to master list email contacts.

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On eighth day, I was required to find another travel agency emails as many as i could and update them in Microsoft Excel worksheet. I need to find famous travel agencies that offers interesting packages and collect their emails in Microsoft Excel. I managed to find 40  travel agency email addresses mainly in Kuala Lumpur and Kota Bharu as well as Terengganu.

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On day 7, I was asked to update itinerary package in Bahasa Melayu including the price of the package. I need to create a table of the package and the price in Microsoft Word and type in the itinerary package consists of Turkey-Safranbolu, Krabi-Hatyai, India, Kundasang and  another Asian country packages. Then, I was asked to reply all the comments on Tursina Travel Facebook page. This is to keep them updated with the packages offered by Tursina Travel and get many details mainly about the flight details, the destinations as well as travel documents such as passport and visa.

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On day 5, i continued to blast email to master list contacts. On top of that, i need to count t- shirts stock and label them as well as sort them out according to sizes and separate them into groups for another Turkey trip on this upcoming 28 August 2018. Then, i was asked to blast Tursina Travel Turki packages on Whatsapp business to 258 person on Tursina Travel contact lists using office tab. I can only blast whatsapp for 258 person per time because it is limited. There are basically 4 packages to Turkey which is Turki-Safranbolu, Turki Ski Tour, Turki Musim Luruh and Turki-Kazakhstan.

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On day 6, I was required to update customer details on the server. I need to update customer name list for every group of tour trip. This is very crucial because Tursina Travel need to update the name list for the sake of everyone's convenientNext, I was taught by another intern student on sending bunch of faxes to the respective number lists. I learned how to use fax machine and send the latest tour packages according to master fax list contact. Sending fax can only be done at 9-11 am. Then, I helped one of Tursina Travel intern staff to pack the backpacks and t-shirts to give out to customers who bought Tursina Travel packages.

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On day 9, I was asked to distribute 'POJOMO DEALS 2018' to morning market at RTC Bandar Baru Tunjong. The flyers mainly distributed to traders,businessmen and businesswomen. Then, I drop the flyers at nearby mosque such as Masjid Pintu Geng and Masjid Pasir Pekan. The flyers need to be distributed because Tursina Travel need to promote their packages as well as Tursina Travel wants to shine and be outstanding among people around Kelantan especially in Kota Bharu area compared to other travel agencies in Kelantan. On top of that, i need to update Tursina Travel Facebook page regarding the packages to Korea, Nami Islands and Turkey-Kazakhstan details.

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On the last day which is day 10, I was asked to label Tursina Travel t-shirts according to sizes which is XS, S, M, L, 2XL and 3XL. Those t-shirts are for the customers who bought Tursina Traavel packages.

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https://youtu.be/bG2hcvwnuSI