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The fourteenth day started at 10.00am, as I mopped and swept the floor and, took out the garbage waste. At 10.30am, I helped explain to a customer on how to use the flea shampoo and the number of times it should be used. At 11.00am, the new products were delivered from the agents and I checked the quantity of goods, the agent the price. I continued to stack in the shelves that were empty and put them up for sale. At 12.00pm, me and my pharmacy staff cleaned Mr. Ilham’s room by mopping and arranging the files and took out the trash as well. At 1.00pm, I checked high blood, cholesterol, and diabetes for some customers and wrote them the results on the form. Following at 1.30pm, I opened the box that contained facemask and distributed them according to their sizes which then I placed it in a packet of 10. Also, at 3.30pm, I packed vitamin C supplements in bottle of 20 tablets which were to be sold at a smaller amount for a lower price. At 4.30pm, I checked weight and hypertension for a customer and explained to them the medications that they may take. At 4.40pm, I thanked Mr. Ilham and the pharmacy staffs who helped me to go through my SIEP with little to no problem and also for giving me the opportunity to conduct my SIEP here.

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The thirteenth day began at 10.00am as I swept and cleaned the outside of the pharmacy shop and collected the trash nearby and took out the garbage. At 10.30am, the customer who buys empty boxes came in with his lorry. The staff and I brought all the empty boxes outside of the store to weigh in and were payed per the weight. At 11.30am, I neatly arranged and cleaned the shelves that has the canned milk and oats which were also dusty on top. At 12.30pm, I checked the high blood and diabetes for some customers. Meanwhile, at 1.00am, I packed medicines in a travelling packet which includes medicines for flu, diarrhoea, vomiting, fever, and glucose medicines so that customers who want to travel could take it with them easily. At. Also, from 3.00pm to 5.00pm, I took over at the cash register while explaining to them about certain products which they were intended to purchase.

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I started the twelfth day by mopping the floor and taking out the garbage. At 11.00pm, I updated liquid based medicines which were located in the second store and made sure that they were placed on the correct compartments. At 11.30am, there were customers who came in to check their diabetes and blood pressure and I helped them to explain of the medicines that they may take to improve their health. Next, at 12.00pm, new goods reached from the agents which included stimuli for rashes such as Florasone, Bepanthen, and Etanium and ointments for injuries such as Traumeel, Fusidic Acid and Sodium Fusidate. I checked the quantity of the drugs and kept it in the allocated space in the store. At 1.00pm, I helped customers to find what they wanted to buy and explained to them of the properties that are in it. Later, I helped the cashier to put on the sold goods into plastic bags and gave it to the customers. Next, at 3.00pm, the regular customers came in to order a few of her items through the telephone and Mr. Ilham sent all the medications and other products to her home. At 4.00pm, the staffs and I were required to take in the quantity of the products in the stores and made sure they tally with the number that have been requested from the agents. We then gave the record to Mr. Ilham who verified it and saved it in the computer.

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The eleventh day started at 10.00am, as I wiped the glass panel and the cleaned the cash register counter. At 11.00am, the dairy products were delivered to the pharmacy which includes milk supplements such as Ensure Gold, and Pediasure. I put on the price tags on each canned milk and placed them on the shelves for sale. Next, at 11.30am, I rearranged a bunch of receipts in a file which is from the agents and every agent has a respective code. This is to make sure that all the records are kept neatly and would be easier if someone were to check the deliveries. At 12.30pm, customers came in to check cholesterol, hypertension and diabetes which I helped and wrote them the medical form of their results. Following at 1.00 pm, I distributed tablets such as the Iberet Folic Acid tablet from the bigger bottles into the smaller ones with of each bottle containing 10 tablets. Meanwhile, at 3.00am, I helped a customer who came in to change his dressing on a wound on the knee and checked the level of hypertension on him. At 3.30pm, there were customers wanting to buy Diapex which is an adult 6 packs diapers and 4 cans of Nutren milk. I then helped to take the purchased goods of the customers to her car as they were too heavy for her to carry. Next, at 4:00pm there were some orders made by a customer which I took down on the record book and also asked for his name and other credentials. I informed him of the possible date of the arrival of the products and that the pharmacy will give him a call once they’ve arrived. At 4.30pm, I continued to update the empty spaces on the shelves with new products and placed the price tags on them.

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Tenth day began as I swept the the floor and took out the garbage. At 10.30am, new items came in were to come in today and so I had to check the quantity, supplier and the price and made sure of the products that we are running low and the products that are full in the inventory. Next, from 11.30am up to 3.00pm, I started to clean and clear out unnecessary items from the second store that contained liquid based medicines. I worked really carefully to make sure that I don’t break any glass bottles and that the boxes are arranged properly to avoid any damage or further risks in the future. Whereas in the primary store the empty boxes that I have piled up in the previous day are needed to be sold to make more room in the store. For this I left the job to my staff to contact the person in charge of buying them. Furthermore, I noticed that there were some empty spaces in the shelves which were designated for tablets, and also the second shelf for the syrup drugs and inhaler type medicines such as Asthalin inhaler, Ventolin inhaler and Vicks inhaler and stack of pregnancy test kit and I snap the store neatly. From 3.00am up to 4.00pm, I took a break and continued in by arranging the walking stick according to its type and colour.

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The ninth day began as usual at 10.00am, I moped the floor and took out the garbage. At 10.30am, I checked the to make sure that all the products on the shelves are arranged neatly and made sure that there are no empty spaces left on any aisles. From 11.00am to 2.30pm, Mr. Ilham assigned me to clean and tidy up the store. By using my creativity, I decided to organize the store based on the way I wished. I decided to first arrange the larger products into one segment and piled up empty big boxes into a neat stack and thus providing more room for the store. I then proceeded to arrange boxes according to the type of product and the brands. I also marked the boxes with sticky notes so that the other staffs may know what they are looking for. I also separated all the items without boxes as according to type such as milk cans, bandages, masks, cotton buds, soap, shower cream neatly on the shelves of the store. Additionally, I swept the place and get rid of all the garbage and dusts. Next, at 3.30pm, I arranged the disposable adult diapers according to sizes ranging from S, M, L, XL and XXL from the store to the shelf for sale. At 4.30pm, some customers came in to check their cholesterol and weight which I helped them by monitoring the machines.

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The eighth day at began at 10.00am, as I swept the pharmacy and the store and, took out the garbage waste. At 10.30am, I arranged the new products which were still in the boxes and checked for any damage. I then proceeded to arrange the products on the designated shelves and made sure all shelves are fully stacked. Next, at 11.00am, the staffs and myself prepare medicines that needed to be distributed into smaller packets. This includes products which are frequently requested by the customers to be sold in smaller quantity for lower prices such as Loraten, Sensitamine, Noflux, Corifed tablet, Cetirizin STADA, Gout-Goutnor, Voren, YSP Prednisolone and Kotamin. At 12.30pm, I helped to check for high blood pressure and diabetes for the customers. At 1.00pm, a supplier came in to deliver a bunch of walking sticks of different types and colours which I displayed at the front of the pharmacy for customer to look at. At 1.30pm, older couples came in to check cholesterol, weight and height and asked for medications for that they needed for their pains and difficulties. Meanwhile at 3.00pm, there was a customer who wanted to buy a wheelchair and with Mr. Ilham by my side, I demonstrated to the customer on how to use and fold the wheelchair and how to use them as well. At 3.40pm, I took over at the cash register and helped the customers with their purchase and also explained to them on the warnings and method of usage for certain medications.

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The fifth day began with me wiping the glass panel and the counter and, also taking out the garbage. At 10.30am, the new goods came in a which had a large amount of plastic which included the bubble wrap and other protective plastics for the products which I collected and set it apart to recycle it later on. At 11.30am, the customers came in to check high blood and weight which I aided them. At 12.00pm, I cleaned the store and organized the product boxes neatly and made sure boxes that are to be sold are placed separately. At 1.00pm, Mr Ilham taught me how to adjust walking sticks and sitting toilet chairs if the buyer needed explanation on how to use them. Next, at 3.00pm, I helped customers to check cholesterol and diabetes and treated new customers who wanted explanation on the characteristics of products such as goat milk products, supplements, lotions, facial creams and so on. At 4.00pm, I took charge of the cashier and helped customers pack their products and made sure that they are happy with their purchase.

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On the sixth, I wiped the dust on the product to make sure that they looked clean and tidy. At 10.30am, I distributed lotions and other liquid medications from larger bottles into smaller bottles which the customer prefers. I also had to write down the expiration dates and methods on how they are to be used. Next, at 11.30am, I arranged the bandages according to sizes and brands. The sizes include xs, s, m, l, xl, xxl for wrists, knee, elbow and others which also came in with different brands. At 12.30pm, I checked the cholesterol, hypertension and diabetes for foreign workers who came in with their employer with medical problems. At 1.00pm, I helped customers to find what they wanted to buy and later helped them to put in the products into plastic bags near the cash register. Next, at 3.00pm, a customer came in with a wheelchair that required some repair and I helped them take the wheelchair in the store and gave them a receipt. At 3.30pm, a customer came in to purchase a blood pressure monitor machine and I helped him by showing how to use it and gave him a copy warranty card which is important in case of any manufacture flaws. At 4.00pm, I distributed capsules and pills into smaller packets and according to their purpose and dosage.

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The seventh day began with my duty to mop and sweep the floor and later take out the garbage waste. At 10.30am, I made sure there were no dusts on the shelves and on the products. Next, at 11.30am, I checked the expiration dates for children medications and milk products. Next at 12.00pm, I had to check high blood pressure and diabetes for customers and help them buy some products that they requested. At 12.15am, I packed purple and green insulins into a pack of 10 according to its type. Following at 1.00pm, I used thermometer to check the temperature for small children and the staff assigned me to take the appropriate medicines for the customer. At 1.30pm, I packed Vitamin C tablets from a large box into smaller packets with smaller quantity which the customer prefers instead of buying a large box or bottle. At 3.00pm, new products were delivered by the suppliers and I made sure that all the requested products have been delivered. Later on, I made sure to replace the old products and empty shelves with new ones. At 4.00pm, I arranged the Naturelle supplement brand in the shelves according to the item type such as Naturelle Diamelo capsules and Tongkat Ali.

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My fourth day started at 10.00am, as I swept the floor and took out the garbage waste. At 10.30am, I and my pharmacy staff made sure that all the empty spaces on the shelves are replaced with new products and that every product has a price tag on it. Next, at 11.30am, I packed insulins in a packet of 10 for the customers who wants to buy in small quantities. This is because in the big box there are 100 needles. Later, at 12.00pm, I unpacked 2 boxes of Tea Herbal and distributed 10 sachets per packet for a lower price. At 1.00pm, I started packing facemask from a big box into smaller packs of 10 pieces. There were two types of facemasks which are ear loops and the tie able ones. At 3.00pm, I checked high blood pressure, cholesterol, and diabetes for the customer and recommended them the medications that may help them reduce cholesterol and improve their overall health. Next, at 3.30pm, I updated the system in the computer of the number of products that have been sold and the ones that are bound to be delivered by the suppliers. Moreover, at 4.00pm, I arranged empty boxes in the store that are to be sold and made sure the opened boxes are closed neatly to avoid damage to the products. Finally, at 4.30pm, large products such as wheelchairs and sitting toilet chairs were delivered by the suppliers which the staff and I placed it in the store.

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The third day began at 10.00am as I wiped the pharmaceutical's mirror and cleaned the dust on the product and made sure that the products looked clean and new. Next, at 11:00am, I had to handle some customers who intended to buy the empty boxes bundled up in the store. At 12.00pm, new products from other agents were delivered and I proceded by updating the store and the shelves with the products and place the price tag at the same time. At 1:00 pm, I was on duty to check high blood pressure and diabetes for customers and fill in the information in their forms. Moving on at 3.00pm, I opened up boxes of gloves which was delivered earlier and distributed them according to their sizes. There were two types of gloves, pre-powered and free powered types of sizes ranging from XS, S, M, L, XL. I packed 10 quantities of gloves in a single package according to their sizes. At 4.00pm, I added medicines on the empty shelves and had to pack diarrhoea medicines in small quantities for purchase.

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On my second day, I began my work by mopping the floor and took out the garbage. Next, at 10.30am, I helped customers to choose a product of Naturelle Evening Primrose supplement and fish oil in 10 small tablets and helped by taking care of the cash register. Also, at 11.30am, new products had to be updated on the shelves and I placed the price tag on each of them. At 12.00pm, I arranged the products that are usually misplaced by the customers and use a small trolley to bring large products to be put in the empty spots. Moreover, I help find certain goods for the customer and when they do not understand its purpose and usage, I would explain to them or seek help from other staffs. At 1.00pm, I checked the cholesterol and diabetes for two customers and at 1.30pm. arranged the empty boxes in the store neatly. At 3.00am, I checked the receipts in the sender's file from agents and must follow the purchase date. For example, in the file, there is a code number 02 for company Apex, 04 Pahang phamacare, 06 SM pharmacy and so on. At 4:00pm, I have noted the name of the drug which could be easily overdosed which is Diphenhydramine and the drug cannot be bought more than twice.

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The first day of my work started at 10.00 am with an introduction between the pharmacy staff and myself. Next, at 10.30 am, the employer, Mr Ilham showed me the products that are being sold and the aisles they're placed. At 11:00 am, Mr Ilham informed me of the rules, regulations and working hour which starts at 10.00 am and ends at 5.00 am. Additionally, the staff of the pharmacy taught me how to check the cholesterol, diabetes and hypertension. At 1.00 pm I learned how to update the system when new items arrive from other agents. The recess was an hour from 2.00pm to 3.00pm. Next, I had to check the quantity of the product in the boxes that arrived from the agent and would need to report if there are any deformity or damage. Later on, I arranged the new products on the shelves that are empty or has reduction. I also worked with another staff near the cash register by placing the products bought by the customers into plastic bags. At 4.00 p.m. I had to check high blood pressure and diabetes for customers and write the result in a medical form for them. At 4.30 pm, the pharmacy staff taught me the names of the drug and the designated place in the shelves and informed me to always check with the other staff when a customer has questions regarding it.