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Today my station is at lobby. At lobby there are many thing that must be take care seriously. First is the condiment bar which consist of chili, ketchup, straw, black pepper, salt and spoon, I had to check them frequently to make sure each of them are stock up. Next, the table and chair must be clean and wipe with 2 sanitizer tower, one for table and another one for chair. Besides, the floor must be sweep and mop when there is any stain or any spill over of drink, a yellow board must be placed at the place that are wet or being cleaned to avoid unexpected accident.

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Today my station is draw drink. First of all there were 4 type of dink Lemon Tea, Coke, Sprite and 100 Plus. The cup size consist of 3 type large, medium and small. When a customer order drink the order will appear on the screen above the water machine and I will follow the order to make drink. To make drink first pick a cup size, then put ice cube into the cup using a scoop, next press the button of any drink that on the screen, lastly close the cup with the lid. Not to forget after done an order, the serve button must be press to avoid repeating doing the same drink and wastage.

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Here is the place where the customer drive to collect their order. The person in charge to handover the order was presenter. Today, my task was a presenter, I need to check the order based on the screen above me. When the order are correct I will put all the condiment into the plastic. Then open the window and deliver it to the customer with greeting. It was challenging to me since I was new, at here we need to act fast and check the product correctly to avoid any missing product which can cause anger of the customer. Besides after I have confirm the order at the screen I need to serve which mean I have complete this order and hand it to the customer.

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As mention earlier at day 6, to avoid any wastage on the condiment McDonald had set their own policy to let the staff to follow. Today I have learn more specific on the condiment that should be given to the customer based on their order. Example 1, 1 packet of chilli and tissue will be given to the customer when they purchase any burger (a la carte), medium and small fry, and hash brown. Example 2, if customer purchase 1 set of “Double Cheese Burger” there will be 3 chilli packet and 4 tissue will be given. Example 3, while for coffee and tea only 2 packet of sugar and 1 pack of creamer and 1 tissue will be given.

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Today I have learn about how to take order using the earphone at the Drive Thru station. The earphone consist of 5 button the arrow pointed up and down is to adjust the loudness of the earphone this is to ensure the order taker can listen clearly when taking order. While the A1 and A2 button were for the order taker 1 and 2, this mean that at the Drive Thru station consist of two counter/speaker which allow the driver to order their product. When the order taker 1 wanted to take order he/she need to press the A1 button to connect the speaker 1 and he/she also need to press COD 1/COD 2 at the POS System so that the order can appear at the screen to let the customer confirm whether their order are correct or not. Next, the function of button B is to allow the staff to talk to each other’s when they are having problem, customer request on certain product which need to be notified to the presenter and others.

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Today I enter work at night shift with the same crew trainer. He guided me how to stock up the condiment that are place in the trolley. At the trolley as shown at the picture, there were many condiment such as chilli, ketchup, black pepper, salt, nugget sauces, creamer, sugar, 4 cup holder, jam. Soup spoon, ice-cream spoon, fork, tissue and knife. All this condiment must be given to the customer based on what they order. Example, if the customer order a set of ‘McChicken” the condiment will be 3 packet chilli, 3 tissue and 1 straw. This is to avoid the staff that will give extra condiment to the customer that may cause wastage and losses toward the company. Extra condiment will be given if the customer demand for more.

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Today is the fourth day, I have to learn the menu that are available now from the POS System, to make me easy when taking order from the customer. The menu at the system consist of breakfast, regular, McCafe drinks, dessert and others. It’s quite hard for me to lean all this, luckily I manage to memories and understand how the system work assisted by the crew trainer. Besides, the crew trainer also taught me the correct way to the take order at Drive Thru, it was different compare to the front counter because we are not talking face to face.

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Today the crew had bring me to visit the dry room, chiller and freezer. At dry room is the place where they keep all the ingredient which doesn’t require low temperature such as corn, strawberry topping, chocolate topping, cake cone, Milo pack, Ribena pack and others. While the chiller is the place they store egg, tomato, lettuce, cheese, chicken, sundae mix, butter and other. For the chiller is the place that store all the patty and fries. The reason they show me around was to educate me with the simple knowledge at here, this allow me to work faster to find and search for the item that required, when the front line had finish used. So I doesn’t need to ask someone for help to find and search for the item that being required.

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Today was my second day at McDonalds, but I’m not assign to do any work yet so far. I was being send to Win Synergy Training Sdn Bhd by my manger. This company provide food safety, hygiene training & consulting service. On that day I have to attend a class which was ‘Food Handler Training Course” before I start my work. This course consist of 4 section, Introduction, Food Safety, Food Hygiene and Critical Factor Of Food Poisoning. This class was deliver by Mr Kenny an expert in this industries and be recognized by “Ministry Of Health”.

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Today was my first day of SIEP at McDonalds Alor Mengkudu Drive Thru. It was such a great day at here, I was been assign to a crew trainer his name was Izam. He taught me a lot of thing about the station inside McDonalds. Since I just work for a feel day, and they had limited stock of uniform so the manager ask me to wear a white collar shirt, black long pant, black cap and black shoe. They also provide me an apron, which are compulsory to wear during work time. The below picture show the wearing ethical at McDonalds.