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-Influences
-Prejudices
-Frustrations
-Life experiences

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-Honesty
-Integrity
-Fairness
-Respect
-Responsibility

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1) Purpose
2)Continuous
3) Culturally Bound
4)Ethical Implications

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External- Noise coming from your surroundings i.e. TV's
Internal- Noise coming from inside yourself i.e. your thoughts
Semantic-the way you speak

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Meaning- The ideas and feelings in a person's mind
Symbols- Words,images,sounds and actions that represent specific content meaning. For example: facial expressions, tones, and gestures
Encoding- changing ideas and feelings into symbols and organizing them into a message
Decoding- The process of changing back symbols into ideas and feelings

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The way you interact with people in a way you were taught from your upbringing
for example: when Spanish people say hi or bye to each other they kiss each other on both cheeks

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Moods and feelings change an interaction and might go according to different context
for example: when in a bad mood and you take it out on a person you are interacting with

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Information based on past events involving people
for example: not associating with someone due to past unpleasant interactions

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A purpose of an event and the relationship that grows from this event for example; a pep rally at college games.
Behavioral wise it's acceptable at pep rallies whereas in church it would be socially unacceptable

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Depends on the setting or environment for example wearing a bathing suit to the beach

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Physical context
Social context
Historical context
Psychological context
Cultural context

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People involved in exchanging ideas and information.
Mutual Responsibility- both people are held accountable for clarifying and making sure everyone is on the same page
Willing- does everyone have to be willing to communicate?

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-Participants
-Context
-Message
-Noise
-Feedback

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important in the animal care and training field you must properly know how to communicate clearly in a way that the customers will respect you and the services provided.
Animal professionals do not communicate properly and don't know how to speak to customers quickly or clearly.

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Customer service is using verbal communication, non-verbal communication, counseling, listening, empathy, compassion, professionalism, and relationship skills.