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Pitch- how high or low you talk
Pace - how fast or slow they talk
Tone- the way you talk for example if you are happy u have a cheerful way of talking and stuff

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URGENT- something  that is top priority.
NON-URGENT -  something that hasn't got a deadline
DIFFICULT- Complex situation, something that may be distressing- something that you have to think about on what communication used.
ROUTINE- its day to day work......commuting to work.....looking after equipment.....righting reports and notes from meetings.

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Positives and negatives of the styles of communication: 

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Positives and negatives of the styles of communication: 

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IN RIGHTING ( Positive)  they  can be sent to multiple people at once and get a quick reply. ( Negative)  emails could be lossed or messages could be misunderstood.

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Positives and negatives of the styles of communication: 

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Positives and negatives of the styles of communication: 

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PHONE( Positive)  you can get a quick answer and and will be able to understand the tone they are talking in. (Negative) there could be a miss understanding and you don't get to see there body language.

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Positives and negatives of the styles of communication: 

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Positives and negatives of the styles of communication: 

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FACE TO FACE (Positive) you can see there expressions and body language of that person you are talking to. (Negative) It takes time and could make the situation worse.

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-Face to face
-On the phone
-In righting

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This is to show the person that you are paying attention to what they are saying and it also shows respect towards then to know you are listening. An example of this could be when you are at a interview and you keep contact when they talk.

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These are to show how you are feeling  so the others will understand and have empathy towards you when communicating. An example of facial expressions is that when you are smiling you could be happy, or, when your are crying you are upset

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These are to show how u feel and is also a way of showing if you are confident in talking, a way this is shown is hand gestures and other body movements.

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What is the importance of body language: 

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What is the importance of body language: 

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It gives off added information to who you are communicating with, can also show how they are feeling by the way they are presenting themselves.

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Body language is the conscious and unconscious movement and postures by which attitude and feelings are communicated.

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 Why are there different working skills: 

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 Why are there different working skills: 

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-To enable you to do your job
- To teach and encourage others
-To do the job effectively
-To stand out and be the best
-To deal with needs and situations.