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Organization governance--the system by which organization is directed and controlled by senior officers in order to distribute the limited resource efficiently and implement the goals including enhancing production, increasing profits, assuring human rights or producting the environment. For example, it copes with the relationship of BOD and shareholders through external auditors.

Labor practice-- the specific process in order to achieve the purpose of production or service. During this process, the companies input fresh materials to ensure the quality and use clean enery to prevent pollution, which reflect the responsibility and culture of an enterprise.

Consumer issues-- the marketing departments survey the demand 0f customers as well as produce the right amount of goals so that reducing waste and avoiding hoarding. After the end of the transaction, the company should improve the service system to protect interests of customers.

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Great work you guys!

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Iris Martin Vicky Taylor Cassie 3.Environment:Companies have the responsibility to protect the environment from pollution.They should make efforts to produce less pollution. For example, McDonald’s use paper packages which can be recycled instead of plastic bags.                               4.Consumer issues: Companies need to consider consumers’ thoughts and find out what they really need. Therefore, they can produce products of high quality.

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Iris Martin Vicky Taylor Cassie 3.Environment:Companies have the responsibility to protect the environment from pollution.They should make efforts to produce less pollution. For example, McDonald’s use paper packages which can be recycled instead of plastic bags.                               4.Consumer issues: Companies need to consider consumers’ thoughts and find out what they really need. Therefore, they can produce products of high quality.

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1，Organizational governance

Definition: Organizational governance is a program or policy that affects how to manage an organization or a corporate, including how to handle the insider's profits and the relationship among lots of targets of corporate.

Infineon (one of the biggest semi-conductor manufacturers in the world)

Infineon Technologies AG’s Corporate Compliance Officer reports directly to the Chief Financial Officer (CFO). The Corporate Compliance Officer coordinates the Compliance Management System, develops the Infineon compliance program based on a risk-oriented approach, draws up and revises guidelines, advises employees, receives complaints and tip-offs, including those made anonymously, and leads investigations aimed at clarifying compliance-related cases. In addition, he or she carries out regular compliance training measures for employees on topics, in particular anti-trust law and the prevention of corruption. Extensive training measures were again carried out during the 2016 fiscal year.

2，Labor practices

Definition: Labor practices is caused by the laborers' own needs and purposeful motivation, and is limited by laborers' personal condition and surrounding objective environment, its essence is people create matter products or provide labor services social activities.

Shiseido

With Employees. Shiseido promotes the development of workplaces in which all employees can work with a sense of ease by placing importance on employee diversity Aiming for our employees and their families to achieve "the realization of prosperous and comfortably affluent life", we are putting the force on fulfillment of employee benefits and welfare as well as keeping our working conditions in good order so that they can be actively engaged in corporate and social activities.

3，Environment

Definition: Corporate should look ahead for environmental issue, initiatively take its responsibility of environment protection and stimulate technology update about environment protection.

Sony

To convey the importance of diversity in nature and promote a range of conservation activities, Sony China has introduced the Wow! Wow! Biodiversity Project at workplaces across the country. The project was expanded to China in 2016 after beginning in Japan a year earlier.

Sony group company Green Cycle, dedicated to promoting recycling in society, has given tours of their facilities in Nagoya to more than 15,000 visitors. Used TVs, appliances, and computers are recycled here.

Promoting TV recycling through the campaign "The step to a better quality image" in Mexico

4，Consumer issues

Definition: Company need to protect customers’ rights and give a good service.

Example:

WACOSS

The extent to which different groups of consumers are able to effectively participate within the marketplace varies greatly; with some consumers able to engage the market to their own advantage more successfully than others. Low income and disadvantaged consumers, due to constrictions such as reduced financial capacity and access to the market, or a lack of knowledge in relation to their rights, often have a diminished ability to effectively participate in the market.

From：

http://www.wacoss.org.au/policy_and_advocacy/vulnerable_people/consumer_issues.aspx

5，Community involvement and development

Definition: Companies make a business withcommunity to help them get a better involvement and development

Example:

Yanmar

Yanmar provides support for the Osaka Honey Bee Project, an urban bee-keeping initiative that began in 2011 following a proposal from employees before growing into an incorporated NPO.

From:https://www.yanmar.com/global/about/csr/community.html

6，Fair operating practices

Definition: Companies are operating in a fair and legal way, and give training about laws to staff.

Example:

Panasonic

Each year, we designate September to be "Compliance Awareness Month," marked by efforts to strengthen our awareness of the need to observe ethical and legal requirements. We conduct a "Compliance Awareness Survey" to check the degree of compliance awareness dissemination among our employees around the world. Once each year, we check the status of observance and practice of the "Panasonic Code of Conduct" in our business locations around the world.

FROM: http://www.panasonic.com/global/corporate/sustainability/fair_practices.html

7，Human rights

Definition: Companies should protect staff and others’ human rights, and give enough respect.

example:

Australian companies

Depending on the specific activities carried out by a corporation, these might include:

·         The right to liberty and security of the person.

·         The right to an adequate standard of living (including adequate food, water, shelter and clothing), the right to education, the right to health, and other economic, social and cultural rights.

·         The right to freedom of thought, conscience and religion.

·         The right to freedom of expression.

·         The rights of Indigenous peoples.

From：http://www.humanrights.gov.au/publications/corporate-social-responsibility-human-rights

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Human Rights：Human rights is seen as one area within the CSR construct - just like waste, water, and employee engagement. Businesses should support and respect the protection of internationally proclaimed human rights and make sure that they are not complicit in human rights abuses.

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1.environment
2.human rights
3.consumer interest
4.supply chain
5.stakeholders

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Corporate social responsibility is a mechanism which is used to monitor organizations to make sure its activities within the range of law and ethnics. For example, an organization should be responsible for its action or impact on different aspects.

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Organizational governance is through the establishment of organizational structure, clear the relationship between rights and responsibilities, the members of the organization of mutual coordination and cooperation, effectively achieve the goals of the organization.

Labor practices is to contact the society, participate in social activities, realize the communication between people and enrich the practical knowledge.

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Organizational  governance：
Corporate  governance  is  the  system  of  rules,  practices  and  processes  by  which  a  company  is  directed  and  controlled.
For  example,company  organization  is  divided  into  decision-making  bodies,  implementing  agencies  and  supervision  agencies.

Labor  practice:
Companies  need  to  use  labor  practice  to  determine  whether  the  staff  have  the  ability  to  complete  the  work.

Environment:
Companies  should  focus  on  their  macro-environment  and  micro-environment.  For  example,  macro-environment  :political  economic  social  technology  legal
Micro-environment:  threats  of  new  entrants    threats  of  substitute  product      bargaining  power  of  buyer      bargaining  power  of  supplier      rivalry

Consumer  issues:
Customer  is  god,  therefore  consumer  issues  is  very  important.Enterprises  need  to  understand  the  consumer's  spending  habits,  and  try  to  meet  their  requirements.

Community  involvement  and  development:

The  development  of  the  enterprise  needs  to  be  integrated  into  the  development  of  the  community,  so  that  can  get  more  profits.For  example,  some  supermarkets  often  hold  activities  into  the  community.

Fair  operating  practices
Companies  in  the  business  need  to  keep  the  market  management  legal  system.In  this  way,  enterprises  will  get  the  trust  of  customers.

Human  rights
Companies  need  to  protect  human  rights.For  example,  to  ensure  a  safe  production  environment  and  reasonable  rest  time.Only  in  this  way,  enterprises  can  improve  production  efficiency.

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Human Rights--- the fundamental rights of human being as protected by international law

Environment--- the local surroundings with respect to the impact a corporation might have on them

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1.companies concern social and environmental issues in daily performances, not only aim at earning profits, but also volunteer to take care of society and citizens' benefits.

2.CSR includes human rights, labour and security, enterprise and economic development,environmental protection, promotion of health and education, human disaster relief, philanthropy; business standards and corporate governance.

For instance, L'Oreal China won the " ten responsible foreign enterprise model " title the third times in 2015 because of the contribution they made in the carbon emission management. L’Oreal has reduced the carbon emission by 37% since 2005. What’s more, the company invited their 150 suppliers to join in the project about the plan of carbon emission publicity. The action help more companies take part in the environmental protection. L’Oreal also purchased more solar system facility. What L’Oreal had done makes contribution for the environmental protection.

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Corporate-Social-Responsibility (CSR):Companies create profits,responsible to the shareholders at the same time,also undertake for workers,consumers,environment,community and other stakeholders. Its core is protect the legitimate rights and interests.

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1.environment
New balance made a commitment to corporate responsibility. They do some philanthropy, put effort on protecting environment. The team working on environmental sustainability made significant process toward identitying restricted materials.
2.corporate
Kraft foods and Feeding America pushed out 10 new mobile food cars to food banks. In order to provide 9000000 pounds fresh agricultural products to those areas which are far from the food shops or do not have enough food. So far, this activity has continued 8 years and has provided 80000000 pounds food

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1.The fact that companies may integrate social and environmental concern in their daily business operations and in their interactions with the stakeholder.
Moral rules apply to businesses as to individuals.
Businesses are corporate citizens and must fulfill their citizenship duties and responsibilities

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1). For employees, corporations should draw attention to their growth as well as their physical and mental health.
2). For customers, companies are supposed to pay more attention on customers. For instance Macdonald's should be responsible to let the customers realize the harm of their food.
3). For the environment ,companies are suggested to try their best to save energy, and reduce their emission.
4). For the society, doing some charity works is probable a suitable way for those corporations.

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5.Community involvement and development :companies will involve in society improvement process and make contributions to the sustainable development of communities. For instance, KFC  have held thousands of basketball games for chinese adolescents ( which are known as KFC 3ON3) since 2004. It aims at arousing teenagers’ enthusiasm for sports and encouraging them to get involved in outdoor activities.
6.Fair operating practices: corporations should conduct business with integrity and fairness. For example,Sanlu which is a notorious milk powder manufacturer in China got punishment because it added toxic substance to their products to increase the content of protein.It broke fair operating practices rules.

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Definition of CSR:CSR means the company need to be responsible for commerce,public welfare undertaking,environment protection and personnel rights and interests. CSR is one of the most important business miss and responsibility.

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Fair operating practices:
Fair operating practices concern ethical conduct in an organization's dealings with other organizations. These include relationships between organizations and government agencies, as well as between organizations and their partners, suppliers, contractors, customers, competitors, and the associations of which they are members.

Community involvement and development : Being involved in the community means building relationships. It can be defined as the activity that spending extra time without compensation in regard to enhance productivity.

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Labor practice:Corporates let their staff join in some tranings and some social activities to improve staff's ability.

Consumer issues: protect consumers'profit and satisfy their demands, meanwhile, pay attention to the attitude to them, being polite and patient.

Human rights: The enterprise should ensure the employee’s human rights. For example, according to the labor law, the enterprise as the employer must ensure employees have enough rest time and vacation what employees deserved. The employer can’t ask employees to work overtime without extra wage. The employer can’t ask employees to do some jobs without telling them the danger of the job. The employer should pay enough salary for employees, they can’t deduct pay with any unreasonable excuse.

Environment: The enterprise should be responsibility for the environment. They should do something or invested funds to reduce pollution. For example, use new technology. The enterprise shouldn’t pollute the environment in order to reduce cost.

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2. Coca-Cola company spends 1million and 300 thousand dollars to create more job opportunities for workers and improve their living conditions.
Loreal company carries out renewable energy stategy and has reduced 37% greenhouse gas emission.

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3. Here are 7 categories of CSR. Do some research and find out what do they mean!
Organizational governance
Labor practices
Environment
Consumer issues
Community involvement and development
Fair operating practices
Human rights

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2. What does CSR include? Give some examples or categories

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1. What is Corporate Social Responsibility (CSR)? (Please do not copy and paste definitions you find on Baidu or Wikipedia:)