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So many words...

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Spiral, narrowing

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Organizing thoughts and ideas - Where do all the pieces of the story fit with the law

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Organizing thoughts and ideas - Where do all the pieces of the story fit with the law

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Storytelling, building a narrative

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Filling in with clarifying information

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Shared so much work drama that she was upset about, felt more like a therapist than a lawyer

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Client tried to convince me her question could be answered with a yes or no and I had a hard time getting her to tell me more facts

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Creating space for a client’s emotions without being swept up in them.

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being flexible but not sacrificing your boundaries

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Giving time to hear the client's story and gauge how important just being heard is to them. Also be comfortable to move the conversation along when necessary and appropriate.

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Giving space to freely share while still guiding

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my empathy usually has few boundaries, but in order to be efficient I must set them

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i think it would be worthwhile to have the client choose which way they can best digest the information? Also, depending on where I'm at in practice it will likely take longer at the start to get the hang of things

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One thing I know I will need to continue to work on is feeling ok interrupting clients when I need more information about something, rather than just letting them talk and talk. It feels more empathetic to let them talk freely, but definitely more efficient to get information when needed as they're talking.

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depends on the case, but about 30 minutes to an hour.

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Acknowledging wrongs, but focusing on getting more information about those wrongs

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Every client will be different but set expectations up front for how long it should take and make sure that nothing is scheduled right after.

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Highly dependent on the facts/type of case but initially, 45 min - 1 hour

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I always tried to get through new clients quickly, but found many of them dragged into two weeks instead of one, which made me feel like I wasn't working fast enough sometimes! Many clients needed extra information after the followup session because of new info, which was challenging to fit into one week.

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be honest with yourself about what you need and stick to (external or internal) deadlines if at all possible

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Depends on the client! Some clients may need more, some may need less. There are limits on both sides of the scale

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don't be afraid to ask for help / clarification / support in the form of a co-counsel type role

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Give the client time to be heard and practice reflective listening but frame when you have to get to other topics with "respecting their time"

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Give the client time to be heard and practice reflective listening but frame when you have to get to other topics with "respecting their time"

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Don't be afraid to be human

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Acknowledging their emotions while providing guidance in their story telling to gather material information.

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Acknowledging their emotions while providing guidance in their story telling to gather material information.

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I try to allow myself an hour just in case they have more information or want to process it more. If we don't use the time, great, time for me to decompress after, but if they need the time I don't want to rush it so I always leave an hour. Haven't needed it but I'm glad I did

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I try to allow myself an hour just in case they have more information or want to process it more. If we don't use the time, great, time for me to decompress after, but if they need the time I don't want to rush it so I always leave an hour. Haven't needed it but I'm glad I did

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Be KIND to the client and make yourself someone they can talk to. Otherwise they won't tell you key facts

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Be KIND to the client and make yourself someone they can talk to. Otherwise they won't tell you key facts

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Anywhere from 30 minutes to a couple days if I have to do research and can't drop everything to do the research. But for initial call and if I know the information, 30 minutes-1 hour

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Take notes to refer back to and try to capture the clients tone. Always ask what the end goal is!

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Don’t be afraid to say you need to take a moment

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Documentation, documentation, and documentation.