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1. The importance of two way communication
2. The effects of face-to-face communication vs. others
3. Listening is key.
4. Remembering tone of voice during difficult conversations.
5. Reflecting on the conversation to be able to move forward

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1. Parents can feel threatened by calls from school
2. Be a good listener
3. Prepare before the conversation
4. Get help from another professional who can remain more neutral
5. Remind them that you are on the same team

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1.  Lead with empathy
2.  Listen, listen, listen
3.  Refuse to escalate difficult conversations - stay calm
4.  Starting the conversation sets the tone.
5.  If possible, end the conversation with a plan moving forward.

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Cynthia Hearn - Take Away from Family Communication Articles

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Cynthia Hearn - Take Away from Family Communication Articles

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1.  Contacting parents allows parents to realize you value their opinion.
2.  One way communication is authoritative  and two way communication is equal and promotes feedback.
3.  When communication is about a difficult situation, focus on the issue.
4.  One of the strong factors to student engagement is parent communication.
5. A difficult situation needs to be address in order to move forward.

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2. Use written or verbal communication.
3. Be clear in the communication.
4.  Assure the child is safe in the beginning of the phone call.
5. If you use a news letter add some sort of personalization in the letter to the parent.

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Try to find a bridge during uncomfortable conversations with parents. Remind everyone that the focus is on the student. Make sure you allow the parent a chance to speak and reflect in order to make a true 2-way communication. Remain open-minded so that you can see issues and conflict from the parents perspective. Have goals and plans in place for improvement before communicating areas of improvement.

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1. Share very specific concerns with families.
2. Remind everyone in the conversation that we are all working towards the same goal: helping the student.
3. Be open-minded to hearing different perspectives (I feel like this can be much easier said than done and it does take practice).
4. Sometimes an uncomfortable conversation needs to be had to clear the air and get everyone on the same page.
5. Have a plan for the conversations with the family so it has a sense of direction.

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It is not easy to start a difficult conversation with a family. A good way to start this conversation is by introducing yourself and make sure you are speaking to the right person.

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It is not easy to start a difficult conversation with a family. A good way to start this conversation is by introducing yourself and make sure you are speaking to the right person.

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Gently share your concerns and give an example. Ask an open-ended question of their viewpoint of what was stated.and focus on finding a solution. It is key to close the conversation honestly. End with how you are going to move forward and encourage open communication.

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1. "How we present information is just as important as what we present."

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1. "How we present information is just as important as what we present."

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2. "Parents and teachers want the same thing for our kids."
3. Reach out to parents to help close the gap.
4. 59% of parents report never receiving phone calls from elementary teachers.
5. Set goals at conferences rather than assessment focus.

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1. Listening can show empathy best.
2. Have a plan.
3. Pull out students strengths
4. Class news letter

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1. Have facts and data to support conversation
2. Listen and have empathy
3. Explain what things you have already tried in the classroom
4.Have empathy
5. Plan the "next stepss"

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1 Have an agenda for conversations
2 Be specific with concerns and action steps
3 Use social-emotional skills like empathy and de-escalation
4 Consider a conversation mediator--article lists a counselor but interpreters are powerful resources for language and culture
5 Listen and focus on joint desire to see the child succeed

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It was obvious to me that two-way communication is greater than one way communication, although they're different tactics.

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It was obvious to me that two-way communication is greater than one way communication, although they're different tactics.

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Make parent-teacher conferences about goal setting, rather than assessment and behavior

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Make parent-teacher conferences about goal setting, rather than assessment and behavior

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Two way communication includes: parent/teacher conferences, phone calls, and committee meetings.

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Two way communication includes: parent/teacher conferences, phone calls, and committee meetings.

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If you want to make parent communication a cornerstone, choose meaningful connection over distance.

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Communication is the bridge to engagement and strong parent partnerships

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Two way communication: interactive; equal and feedback-oriented( should communicate with parents their preference way to communicate; document the communication of your efforts to keep track of what best for the family.)

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Two way communication: interactive; equal and feedback-oriented( should communicate with parents their preference way to communicate; document the communication of your efforts to keep track of what best for the family.)

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Make sure the parents are also communicating back with you so that it is interaction and not a one-way street

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technology based communication is the number one preferred base of communication.

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technology based communication is the number one preferred base of communication.

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Tracking which method of communication has worked with each family as you find a method that works.

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Tracking which method of communication has worked with each family as you find a method that works.

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I found the idea of a class newsletter sent home early in the class to help establish the best methods to communicate a very interesting idea. I found it hard to get a hold of families.