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Name of my idea:
Jardines Pay

ONCE SENTENCE description:
A unified, flexible and scalable payment platform that enables customer to pay for products and services offered by consumer facing Jardine businesses that accepts stored value (electronic payment), yuu rewards points, micro-loans (for cash strap customers).

The CUSTOMER NEED it addresses:
For customers in developing countries in Asia, having sufficient cash to buy what they need, when they need can be challenging. Most make purchases when they get their pay. They may be cash strapped in between pay days, which they will defer their purchases (e.g. grocery, another cup of coffee). This idea will reduce customer stress by offering flexibility for them to pay for their daily necessities.

HOW does it WORK
The idea is to combine electronic payment, loyalty points and micro-loans into a single pay platform that is accepted by all Jardines consumer facing businesses. The user interface can be a mobile application that stores customer profile, and various payment options (credit card, stored value, loyalty points, micro-loans). When customer makes a payment via the mobile application, and the app will recommend the payment mode (for the best deal), and customer can choose to accept or override.  The more purchases made through this application, we can reward the customer with more customer offers, loyalty points.  If customer makes micro-loans and made prompt payment, customer gets rewarded as well.

WHO is involved, both in building and using it
A new digital business entity may be created to own this Jardines Pay service that can be subscribed by all Jardines consumer facing businesses. This "product" can be further marketed with the support of the Jardines businesses.  All R&D and business development can be under-taken by this new digital business entity.

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Name of my idea :
J2J : Jardiner 2 Jardiner

ONE SENTENCE description:
Create digital content by tapping  the tacit knowledge of the Jardines employees on a digital platform to enable peer-to-peer learning

The CUSTOMER NEED it addresses:
Imagine if you want to learn about "how to build Loyalty programs" or "How to use customer analytics to cross sell products " or " How to lead blue collared workers during pandemic" or any other topic which will help you do you job better or learn a new skill. Watch a video/ hear a podcast or complete a learning pathway developed by our  Jardine's colleague across different  BU. Tap into another Jardiner''s  knowledge and skills to excel professionally or personally.

HOW it WORKS
There is so much knowledge which practitioners (real people, doing real work) hold, across diff group companies of Jardines . However currently that knowledge is untapped and unshared . We will capture Practitioners knowledge and skills through video's or podcast . We will upskill Jardiners to create content to capture there tacit knowledge and distribute it via "Connect" which then others colleagues across the group can learn to apply it in there jobs.

WHO is involved, both in building and using it
All BU's

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NAME of my idea:
Super YUU

ONCE SENTENCE description:
Widening YUU app coverage beyond Dairy Farm, Restaurant Group, to other Jardines Group BUs

The CUSTOMER NEED it addresses:
Imagine if buying Mercedes at Zung Fu or staying at Mandarin Oriental can increase YUU points significantly.

This points can be used to buy more daily products and if we have more balance and points, we can donate the money balance and points to those who needs i.e. charity

Super YUU bring good things to life

HOW it WORKS
Embed in the existing app and enhance the function e.g. for transferring the balance and points

WHO is involved, both in building and using it

DF, JRG, Zung Fu, MO and other BUs in Hong Kong

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NAME of my idea:
Starbucks Café in Car Showroom

ONCE SENTENCE description:
Incorporate lifestyle in car showroom

The CUSTOMER NEED it addresses:
Car purchase is a lifestyle, and experience-based to in order to increase perceived value

HOW it WORKS
Having Starbucks café as part of the showroom

WHO is involved, both in building and using it

Starbucks and Cycle & Carriage Singapore, for customers.

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Take a look at DBS' new lifestyle space at Plaza Singapura

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NAME of my idea:
Customer service for YOU

ONE SENTENCE description:
Share the training on customer services by Mandarin Oriental to customer facing staff to deliver best service quality

The CUSTOMER NEED it addresses:
Discerning customers / shoppers demand highest quality of customer services, no matter when they are in hotel / shopping for luxury bags / shopping for luxury cars.

HOW it WORKS
Rather than taking internal training or outsourced trainers, Mandarin Oriental can manage the customer service training for the group that serves similar level of customers, such as HKL Bespoke shoppers or Zung Fu VIPs and can cross sell Jardine's businesses.

WHO is involved, both in building and using it

MOHG, Zung Fu and HKL

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NAME of my idea:
Home around the world

ONCE SENTENCE description:
Feels like home even you far away

The CUSTOMER NEED it addresses:
People may missed their home when they travel around the world  after a period of time.

In addition, some families may choose to decorate their home in simply with conformable which very similar to Ikea's style.

HOW it WORKS
Modify the hotel / residences room with Ikea style

WHO is involved, both in building and using it
Mandarin Oriental Hotel Group and Ikea

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NAME OF my idea:
Live Life with JM

ONE SENTENCE description:
Be a BESPOKE customer with not just one company but with an umbrella of companies that provide a wide spectrum of goods and services catering to needs of many different aspects of our lives.

The CUSTOMER NEED it addresses:
Bespoke services make customers feel valued as they feel that their needs are considered and understood, helping us achieve customer loyalty. And when customers are loyal, they want and enjoy being rewarded.

HOW it WORKS:
An all-encompassing loyalty and reward program covering most of JM's businesses.

WHO is involved, both in building and using it:
All relevant JM BUs.

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NAME OF my idea:
Jardines Cold Chain

ONE SENTENCE description:
With the emerging demand of COVID-19 vaccines requiring transportation with low or ultra low temperature ranges, cold chain solutions are vital to the vaccine producers to ensure such a delivery.

The CUSTOMER NEED it addresses:
All pharmaceutical companies and hospitals around the globe.

HOW it WORKS:
Accompanying with the vaccines arrivals and unload from the aircrafts at apron area, efficient and immediate transfer of these products to newly designed fleets with cool containers and distribute locally in the city, using Hong Kong as a pilot program.

WHO is involved, both in building and using it:
Hactl and JASL (from apron to landside), Astra (New invented trucks equipped with high temperature control facilities).

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Name of my idea:
Bespoke Residences

ONE Sentence description?
Making Everyday a Vacation Stay.

What customer need does it address?
For families that have both working parents, meals, childcare and household chores are low productivity but necessary task that takes up a lot of their energy and time. Employing a full time domestic helper to take care of these is the common solutino but comes with it its woes and worries, A family needs these basic task taken care of so they can enjoy quality time with the family.

How does it work?
Creating a upscale MO branded residence for long term home stays tapping on MO's expertise in hotel managment. Services are by subscription and fee ranges from the services required from just cleaning services to cleaninig and cooking or cleaning, cooking and grocerries etc. Other peripherial paid services such as furniture sourcing, intreior design can also be offered.

Who does it involve?
Mandarin Oriental and Hong Kong Land

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NAME OF my idea:
Jardines' Business Partners' Circles

ONE SENTENCE description:
Create a database and common platform to share the needs of Business Partners among the Group and see how each BU could interact by creating values to Business Partners.

The CUSTOMER NEED it addresses:
There are lots of potentials among the Group so that Business Partner may get 'Solutions' from different BUs.

HOW it WORKS:
Business Partners could access a platform and look for consultation services. The database could help deriving potential BUs among the Group to formulate 'solutions' or render 'services' under chargeable manner.

WHO is involved, both in building and using it:
All BUs among the Group.

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Name of my idea:
Moving upwards

One Sentence Description:
As mankind has started building upwards due to the limitation of prime land, it is essential that we have the best in class solutions for the tenants of our buildings.

The CUSTOMER NEED it addresses:
One major challenge for developers when it comes to developing a piece of land for any purpose is moving people around from Point A to Point B. This usually comes with a very tedious process of design, tender and building the actual lifts and escalators to move people around. A collaboration between HKL and Schindler will create an environment that is easy for our customers to look at the whole package.

HOW it WORKS:
The development comes with a preselection of solutions which will make it easy for customers to decide.

WHO is involved, both in building and using it:
Customers, general public, Schindler and HKL

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NAME of my idea:
Jardines around YOU

ONE SENTENCE description:
An one-stop intranet / service platform for all Jardine's peers to get to know the services or
offers available at different BUs which allow them to share the information to their customers in need for the benefits across the Group.

The CUSTOMER NEED it addresses:
It is usually the case that the customers we serve would look for extra things apart from the products / services we are providing. A customer renting our residential house may likely look for purchasing a car or even look for an office space and vice versa. Through the information / knowledge sharing amongst our internal peers, we could easily address to our own customers' need accordingly.

HOW it WORKS
Create an intranet shared amongst all BUs peers and allow their mutual contacts to facilitate the collaboration.

WHO is involved, both in building and using it
JM, HKL, MOHG and all BUs within the Group

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Name of my idea:
Service Excellence.

ONE SENTENCE description:
Share the importance of the technology to our valued customer.
The CUSTOMER NEED it
addresses:
Digital technology is something like essential tool to make our move easier.

How it WORKS:
Give some access to the digital platform to customer and let them first have some hands on experience of the product.

WHO is involved, both in building and using it.

Customer and SLS.

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Name of my idea:
SOPF - "Serve Our People First"

One-Sentence Description:
Treat our people as our "customers", understand their needs, retain them and shape them in the best form.

The Customer Need it addresses:
In order to succeed from within, we need to explore for a group of right people who can bring energy to us and help the company grow at different stages. This group of right people, as our "customers", are from different social levels and cultural backgrounds and of different characteristics.
Listen to these people, understand their needs, and allocate suitable resources to them. Create a corporate culture of motivating people to express their views in their areas of expertise.
Retain them and shape them in the best form: (a) Workplace motivators should be promoted to stimulate people's productivity and (b) Hygiene factors must be controlled to avoid possible dissatisfaction.
In this way, we could achieve a mutual growth of both the company and these group of employees, and optimise company growth in the long run.

How it works:
(1) HR to apply evaluation indicators during recruitment stage;
(2) Communication should be encouraged to better understand these people's need;
(3) Two-factor system to retain people in the best way: (a) Workplace motivators (as satisfiers) should be promoted and (b) Hygiene factors (as dissatisfiers) must be controlled.
(4) Competition and Knock-out system should be introduced to keep this group of people active and bring continuous energy to the company's growth.

Who does it involve, both in building and using it:
All related Jardine BUs, including Group HR.

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NAME of my idea:
“Health & Beauty” e-shop for Me & Cars

ONE SENTENCE Description:
Mobile App e-shop offering vehicle accessories/merchandise/ health & beauty products with group discounts

The CUSTOMER NEED it addresses:
Convenience & merging health & beauty for cars & personal consumption (creating an unconscious need) in one platform.

How it WORKS:
Customers download the mobile app with the e-shop to assess and purchase vehicle accessories/merchandise/ health & beauty products (all in one), which can be bundled together to enjoy group discounts

WHO is involved, both in building and using it.
Dairy Farm and JC&C

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NAME of my idea:
Jardine Cycle & Carriage Loyalty Program

ONE SENTENCE Description:
A loyalty program that rewards your spending across vehicle purchase/servicing, Dairy Farm group and Mandarin Oriental Hotels.

The CUSTOMER NEED it addresses:
Customers love a good deal and companies love loyal customers.  A customer spending on a vehicle service could earn points and redeem a beverage at 7-11 or even a nights stay at a Mandarin Oriental across the globe when enough points have been accumulated.  Customer data amongst different business units could be used for marketing and promotions giving our customers the good deals regularly.

How it WORKS:
An app to be developed that allows customers to earn and redeem points when spending in Cycle & Carriage Singapore, Dairy Farm Group and Mandarin Oriental Hotels.

WHO is involved, both in building and using it.
Cycle & Carriage Singapore, Dairy Farm Group and Mandarin Oriental Hotels and the customers across all BUs.

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NAME of the idea:
Build with Yuu

ONE SENTENCE description:
Construction is still one of the most laborious industry. A special Yuu points system for all workers in Gammon and Gammon's sub-contractor as a means to incentivize their productivity, quality and safety mindset and culture.

The CUSTOMER NEED it addresses:
There are over 20,000 workers in Gammon sites, including monthly paid workers and daily-paid workers, doing all kinds of construction works and activities in Gammon projects. An effective and attractive way to incentivize their culture and mindset can help improve site safety performance and project finance performance.

How it WORKS
Set criteria for good performance of individual workers, and link their assessment to the Yuu points awards. Gamification elements can be added to the process and the workers will be incentivize the perform better if they wish to earn yuu points even share this with their families.

WHO is involved:
Gammon and Yuu point team.

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NAME of my idea:
Exceptional Journey with JIM

ONCE SENTENCE description:
Providing seamless transport solutions to customers around the world.

The CUSTOMER NEED it addresses:
Leisure travelling is becoming a norm in many countries. Normally for leisure travels, one would either follow a tour package or will need to plan their own transportation if they do it free and easy. By following tour group, the timings and itinerary are fixed and inflexible. For planning free and easy, transportation is one of the most important point and at times are one of the hardest to plan due to the different transportation systems in many countries. If we are able to provide a seamless transport solution to our customers by providing them a vehicle to use or perhaps even limousine services during their stay in the countries where there is presence of JIM, it will be a unique experience for the customer and it drives the value of owning a vehicle from JIM group.

HOW it WORKS
Create a network of JIM customers around JIM group. Providing them with the access (app or web) to book vehicles, limousine services for all the countries with JIM's presence. This service can also be scalable to add in day tourism services, special deals of hotel stays with our affiliated partners in the group.

WHO is involved, both in building and using it

JIM group and customers and any affiliated partners in the group that can contribute to leisure tourism services.

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NAME of my idea:
guardian world

ONE SENTENCE description:
A new Guardian H&B store concept, eventually scaleable across Southeast Asia and to the Mannings brand in North Asia.

The CUSTOMER NEED it addresses:
As markets get more and more global, customers have knowledge of, yet often lack access to H&B products from around the region/world. For instance beauty products from Korea or health supplements/ TCM from China. “guardian world”, a new store format from Guardian focusing purely on in-demand products from around the region/ world addresses this gap and brings H&B products to you.

HOW it WORKS:
Start with a one-off store that sells three things: Health, Beauty, and Tidbits (food/snacks), aka HBT, that are in demand in Singapore from across the region/world.

Starting off as a one-off store format in Singapore (e.g. Watsons Bebe in IFC HK), it can be rolled out to pop-ups in more cosmopolitan locations in Singapore and then around the region (KL/Jakarta), before being localised further and rolled out with Mannings in North Asia.

WHO is INVOLVED:
Dairy Farm cross-border sourcing teams, Guardian/ Mannings. Over time, link to other initiatives of DF in different locales.

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NAME of the idea:
OM by Mandarin Oriental

The CUSTOMER NEED it addresses:
Business travellers who will have to travel to emerging markets after the pandemic is over; travellers who would want to stay at a Mandarin Oriental-style hotel but not splurge every time they travel

HOW it WORKS?
For some emerging markets, the evaluation for having a Mandarin Oriental may not be promising as there may not be sufficient yield to manage a property.

However, for a lower price point using a different brand management targeting a difference audience, people who are willing to experience Mandarin Oriental will be able to choose OM by Mandarin Oriental wherever Mandarin Oriental is not available in their respective location, and for cities already have Mandarin Oriental, OM will attract people who would want to get their first tastes in the experience and slowly moving up to a full Mandarin experience.

By collaborating with YUU, travellers will be able to earn YUU points and redeem special offers at OM, such as welcome fruit basket or breakfast options.

By collaborating with Zung Fu/JIM, OM residents will be able to value-add their experience by opting a chauffeur ride to/from their station.

WHO is involved , both in building and using it.
Mandarin Oriental, HKL, Zung Fu/JIM, YUU

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NAME of the idea:
JM Shops for You!

The CUSTOMER NEED it addresses:
Not all travelling (including but not limited to tourist, aircrew, business trips) to Hong Kong has enough time for shopping. Travelers may spend most of their stay in HK doing activities other than shopping, but at the same time, wishing to buy what hong kong offers.

Sometimes when travelers do have time for shopping, they might not know where they can get the product from, which might spent a lot of time wasting on searching for them.

Some may not even know what Hong Kong offers.

JM hold enough business variety to satisfy basic needs for travellers, from airport services to hotel services, from retail to restaurants, and managing properties which hold more consuming options.

This idea is no more that just linking all the traveling needs into one platform, then offer a One-stop options for travelers to get what they want at when they want.

HOW it WORKS?
An app showing all consuming products, customers services, shops and restaurants that JM owns and/or involves in managing.

Travelers can buy all the products they want from the list we offers before their arrivals or while they are staying. Then choose to deliver those product to the airport to pick them up at arrival or departure, or deliver to MO concierge.
For aircrew members who perform turnaround flights (arrived hk and depart again on the same day without staying overnight in hong kong) and wish to get products from the list, we can deliver the product to airplane side when they arrived HK.
Travelers can also make reservations with restaurants that JM owns, or JM manages within JM properties

It better to explain with example

Example 1:
A businessman come to hongkong for business conference for just 2 days. He wishes to buy a product (given offered by any of the JM business or business locates within JM property) for his family but he has no time left after the conference. He can order the product and we will deliver to him at check-in at the airport for departure.

Example 2:
Mainland aircrew members who flies to HK and leave immediately back to mainland really likes to shop for Infant Formula at Mannings, the crew can preorder their shopping list with the app before they takeoff for HK, and our airport staff can deliver such products to them at the planeside when the crew arrives
Similar concept applies to tourist having transits flights in hong kong without being able to enter hong kong

Example 3:
Parents coming back from overseas in late afternoon and cannot wait go home and cook for their kids. parents can save the time from going to the supermarkets by ordering the food ingredients online, and we deliver to them at the airport when they land.

Example 4:
Tourist are here in hong kong for a shot stay, but already packed with adventure activities. Order products only and have them deliver to MO (if they choose such hotel) or deliver to the airport.

Example 5:
Tourist want to make reservation with restaurants that locates inside JM properties, the app suggests what restaurants JM can offer and help to manage the booking

Example 6:
With COVID-19, it needs 14days of quarantine upon arrival to HK. Only 2 hours allowed for the arriving person to travel from the airport to the quarantine place might not be sufficient for those who want to shop some daily necessities/snacks. Shop before taking off at origin, and we bring them to your hands when you land.

Promotion of the app;
Besides promoting in JM retail stores and restaurants, the app can also be promoted through the customer airlines which Jardine Aviation Services handle; meaning they can promote such app at upstream when passengers are checking in at origins, or promote inflight. Bring the app to the world.

WHO is involved , both in building and using it.
JASG, MO, all Dairy Farms companies, HK Land, JRG, livi bank

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NAME of the idea:
JM membership

The CUSTOMER NEED it addresses:
Allowing customers to experience different JM business seamlessly.

HOW it WORKS?
An app that allows customers to accumulate points from any purchase with a JM business and redeem them with any JM business. The app will list the eligible JM businesses and their locations. The app may sometime send notifications to remind customers to redeem points when they are near a location of a JM business. It is convenient for customers and good advertising for JM.

WHO is involved , both in building and using it.
All relevant JM businesses including houses, cars, coffee, personal store, hotels etc.

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Name of my idea:
JM for yuu

One Sentence Description:
All Jardines customers in a market to interact with all brands using one single identity and enjoy benefits and rewards in one Jardines x partner ecosystem.

Customer Need:
Ability to shop, get benefits, and pay across products and services seamlessly and all brands know me.

How does it work:
One digital identity, one app, one account history, and one payment account for all brands under the JM consumer products and services profile.

For example:
I use my app to buy grocery from Dairy Farm, meal from JRG Pizza Hut, cake from Maxims bakery, book car service with JIM, pay with Livi while I shop at HKL malls, and also shop with partners such as retailers inside malls, and product manufacturers and distributors for service.

Who does it involve?
All  brands with customer interaction under JM in HK

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Name of my Idea:
Jardine Membership
One Sentence description:
To build up a holistic loyalty program by combining all "consumer-related" business with automated personalization.
The Customer need it address:
Consumer can have one-stop service in different life aspect (food, cloth,living,  etc.) thru out their life-time. They can be offered a personalized serivce/offering and taylored-made loyalty programs since we understand them well.
How it works:
Memebr Eco-system is established by joining various BU: Member previledge with joint-loyalty program (from different BU), APP for eagaging/rewarding/communicating/solizing platform, joint-data base/data analytics/AI platform for automated personalization.
Who is involved, both in building and using it:
All BU (related to consumer business) business lead and technology lead.

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Name of Idea:
Riding elevator with fun!

One sentence description:
Billions of people using elevator and escalator safely. No one notice but Schindler transport everything.

Customer need:
Point A to point B. Safely. Journey can take to10 seconds to 75 seconds depend on the travel distance.  There is an opportunity for Schindler to wake up people emotions during the journey, very common are install TV with add on it, but we can be more than that. we can offer "experience journey".

How Does it works
Together with other company than can provide interactive tv screen tat can provide 4D experience with the user. Not just add, but also sensations.

Who does involve
Schindler, Building owner, add agency

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Name of my idea:
The LUX of Yuu

One sentence description
Leveraging the HNI segment and network Jardines, creating exceptional experiences to our customers

Customer need:
Rise of experience economy and HNW customers seeking for unique lifestyle, we can design a loyalty programme for our customers, providing them with high end, unique experiences and leveraging the vast network and resources within our Group - Dine, Shop, Stay, Travel, Mobilty

How does it work?
Customer logs on the app, purchase or redeem experiences and products with the Lux Yuu app, greeted by a virtual personalised concierge
New ecosystem partners/affiliates can be on-boarded to expand the experiences available to our customers

Who does it involve?

Group Digital, BUs

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Name of my idea:
One Jardines

ONE Sentence description:
1 single Jardines app that consolidates and provides access to all BUs in the entire Jardines network.

Customer need:
Information and convenience. Many customers are not aware of the extensive Jardines network globally. With this app, Customers need not do their own research or wait for individual BUs to reach out to them. By being a Jardines customer, you get access and privileges to all these other businesses and network.

How does it WORK?
Customers can log on to the app to get information to all Jardines BUs eg. Cycle & Carriage Singapore, DF, MO. This network can be used for both businesses and end consumers. BUs can advertise their benefits or deals in the app to generate exposure.

Who does it INVOLVE?
IT, and all BUs who wishes to participate.

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Name of my idea:
24/7 Logistics and Warehouse

One Sentence Description:
Warehouse that never sleeps, providing shortest turnaroung time of spare parts, availability any time that you need it, with fastest delivery service.

Customer Need:
With the high demand of vertical transportation and diversed design of lifts in various establishments,  high availability and reliability of these equipment is of high concern.

How it works:
As majority of our installations are in 24/7 operation, the need to get it in highest availability is of a prime requisite. Similarly, fast spare parts supply is essential to resume any non-operational lifts in the shortest turnaround time. With the round the clock warehouse and logistic service coupled with all-day all-night callback service, swift resumption of lifts can be done with a reasonable amount of time.

Who does it involve?
Purchasing and Logistics, Service Maintenance and Repair Department

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Name of my Idea:
shared JM logistics business

Whether the JM business is a B2B or a B2C, the industry relies on logistics of of products and services.

Customer need
Jardines pay for logistics and transportation costs which is often buried within quotations and fee proposals. by consolidating this JM could potentially control/ manage the delivery assumptions and  cost of this function.

How it works
an application similar to ber or similar ecommerce/ logistics platform that connects to a common data platform that can share realtime data and centralise the value chain for the conglomerate

Who does it involve
All JM businesses within the conglomerate