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any bigger plans for the future? i can see you've already decided to go

large.

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If you allow me I would like to make a suggestion for your website, we noticed that you could exponential increase your visits by showcasing your work on a different social network

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the pictures you select look impressive, did you hire an expert ?

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What's your favorite technique or the one that you enjoy the most?

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It is actually pretty nice how you put the testimonials section on the home page, i m currently on the prosses of moving and i understand how important it is as a client to have the opportunity to see some testimonies from other people.

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In all the exhibition that you went part of what is your favorite one?

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I could not help to notice that your organization was born with the intention to help models/creators that chose to support positive causes. Keep up with the great work!

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What bring you to show your art to the world with your website?

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I loved your content! If you allow me... A testimonial section or page would have a more positive impact on your followers, What if I guide you on how you could add it to your website, what do you think?

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Personalization CSI

Familiarization CSI

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Talent and Production Agency Working with Purpose Led Brands and Businesses

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1. Visit the website. How would you familiarize with this user? Create at least 3 familiarization options to bond with the user

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1. Visit the website. How would you familiarize with this user? Create at least 3 familiarization options to bond with the user

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Welcome to Anny & Co's premier real estate destination. With a passion for property and a commitment to client satisfaction, we specialize in delivering personalized service and achieving exceptional results for first time buyers and property investors alike.

Property Appraisals

Our personalized property appraisals ensure you find the property that meets your unique needs and preferences.

Home Loan

Guiding you home seamlessly, we facilitate your journey with tailored solutions, including expert advice on securing the perfect home loan.

Large Coverage‏

Benefit from our extensive market coverage and gain access to a wide range of properties in sought-after neighborhoods.

"Anny exceeded expectations with her professionalism and helpfulness, steering clear of any of the fears I had associated with real estate agents. I wholeheartedly endorse Anny based on my experience."

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HOME | Australia's Best Property Agent | First Home Buyers | Investment Property | Buyers Agent | Sydney Best Property | Canberra Best Property | ANNY & Co

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Welcome to Anny & Co's premier real estate destination. With a passion for property and a commitment to client satisfaction, we specialize in delivering personalized service and achieving exceptional results for first home buyers and property investors alike. We cater to all types of properties in Sydney, be it luxury apartments or House & Land.

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2. Visit the website. Create at least 3 familiarization options to bond with the user

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2. Visit the website. Create at least 3 familiarization options to bond with the user

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Taylor Morgan, contemporary painter and narrative artist based out of Upstate NY and Brooklyn.

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3. Visit the website. Create at least 3 familiarization options to bond with the user

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3. Visit the website. Create at least 3 familiarization options to bond with the user

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Share your site/business observation or reflections

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Share your site/business observation or reflections

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Users do appreciate when we stay ourselves and share our opinions to the visions/beliefs/things we can relate on their website:

e.g. By the way, I really appreciate what your organization is doing to help elderly people. It is indeed important to support those in need nowadays.

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Learn more about user's site/business/goals by asking Impactful Questions 

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Learn more about user's site/business/goals by asking Impactful Questions 

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Get some valuable information about users business or their goals and create a better connection with our users by asking them Powerful/Impactful questions. This info will help you with finding the most relevant suggestion for the user or leading the user to the suggestion you have already picked.

I can see that you've created a website for cricket association. Can you tell me more about the current goals you have for your website?

or

I can see that you've created a website for cricket association. What are your plans on attracting audiences from multiple locales to your site?

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Small talk is one of the best ways to make a bond with a user and show that there is a real person sitting in the other end of screen. You can speak about the users' day, place the users are located, sth you have in common, sth you find attractive on their site, etc.

e.g. How's your day going so far?

Hope you're having a great day! How did your recent campaign go?

Ohh, you just started working with Wix? How do you find Wix so far? Please share your experience :)

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Personalized compliments make users more cooperative and involved in the conversation. Acknowledge their expertise, efforts, or achievements

e.g. Ben, your safari tours look so exciting and adventures, with all the wild animals and landscapes! It's no wonder you have so many great reviews from your clients

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Absolutely, I can totally relate it's important to ensure the website works smoothly before the Happy Wednesday sale you have yearly, we'll deal with it together!

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Thank you for sharing, Tom! So if I understand it right, the domain name mystunningsite.com is still not live, and you'd like to make sure you have added the correct NS records for it?

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Thank you for chatting with me today, Tom! I am glad we were able to fix the domain connection together! I wish you best of luck with your business, please take care!

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Get curious (users love to talk about themselves)

Find common ground (shared likes and beliefs)

Make sure it's a good time to talk (NOT sensitive cases on live interactions)

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Great, you’re doing everything right!

That was super fast, let me check if you're all set!

That’s really helpful, thank you for providing the screenshots

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Encouraging the customer throughout the process helps keep the interaction more personalized and positive, even during complex issues.

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Thanks for providing that information, Tom! This is a huge help, and will allow me to understand your situation better

OR

So just to confirm, you’re saying that *** happened when you tried to submit a purchase?

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Acknowledge what the user shared already (chatbot, first reply, etc.)

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Acknowledge what the user shared already (chatbot, first reply, etc.)

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Acknowledging the customer’s concerns or statements shows that you are paying attention and that their message is important to you.

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Greetings Tom! My name is Helen, and I will be more than happy to assist you today! How are you doing?

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Introduce yourself when starting a conversation

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Introduce yourself when starting a conversation

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This works both ways, and when a customer knows your name, they may feel more comfortable asking questions or sharing concerns

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Hi Tom, it's very nice to meet you! How is your day going so far?

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Mentioning site/domain/plan name during the interaction

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Mentioning site/domain/plan name during the interaction

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This will make the interaction feel tailored and personal, rather than generic, and also will be a perfect way to show that you’re focusing on their unique needs and situation

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How can we say that a conversation was truly personalized ?

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How can we say that a conversation was truly personalized ?

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Addressing the user by their name (ask for it if not shared)

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Addressing the user by their name (ask for it if not shared)

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Referring to the customer by name humanizes the conversation and fosters a connection, this is the most basic and the simplest way to personalize your interaction

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Using active listening and react to observations, goals/plans they share

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Using active listening and react to observations, goals/plans they share

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It signals that you have a deeper understanding of their issues and the importance of resolving them quickly

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Rephrasing article's explanations to match the user's tech level

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Rephrasing article's explanations to match the user's tech level

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Matching the user’s tech level is a form of personalization shows that you’re paying attention to their specific needs and abilities.

Also, create responses that feel unique. Add your own touch when sharing information from help center articles to make it more personal. Avoid using generic language and pasting content directly from help center articles.

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Visualize your communication: screenshots user's account/site with arrows make instructions easy to follow

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Visualize your communication: screenshots user's account/site with arrows make instructions easy to follow

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When the screenshots are customized to reflect the customer’s specific situation (their account, product or settings), it shows that the instructions we are providing are tailored specifically for them. It can also speed up the resolution process by eliminating back-and-forth clarifications, as they will see the same you show on the screenshot

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Closing a conversation with a personal wish of success and/or reference to the chat topic

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Closing a conversation with a personal wish of success and/or reference to the chat topic

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Ending the conversation on a personal note makes the interaction feel warmer and more genuine.

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Asking the user about their day, supporting small talks

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Asking the user about their day, supporting small talks

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Small talk helps break the ice and create a more relaxed atmosphere. Engaging in casual conversation humanizes the interaction and makes customers feel more comfortable.