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The Welsh Government commissioned us to undertake research amongst parents and carers in Wales with a child with attendance issues to understand more about the reasons for their absences, the support offered, and what help their family would find useful.

Attendance rates in Wales have not recovered since COVID-19, and the publication of statistics on absence from Secondary Schools 2022/23 is a stark reminder of the continuing impact on children and young people.

2,616 parents completed the survey in total, 654 of which were from parents with a child who has had more than 20 days' absence in a school year (excluding when schools were closed due to the pandemic) - our definition of poor attendance.

A lot of hard work and effort by school staff and others has already gone into re-engaging and supporting learners following the pandemic and continues to take place in all parts of Wales.

Some of the actions taken so far include:

The Renew and Reform plan outlined their commitment to supporting learners' wellbeing and progression in response to the pandemic, putting learners' physical and mental health and wellbeing at the heart of its approach and investing nearly £500 million in 2020-21 and 2021-22.

In 2022-23, additional funding included £3.5 million to support attendance in schools, with a particular focus on encouraging learners who have become disengaged from learning following the pandemic or who were at risk of disengaging.

The Recruit, Recover and Raise Standards programme has recruited and retained over 1,800 full-time equivalent staff to boost capacity and capability to support learners, with schools given the flexibility to use the funding to address their particular challenges and needs.

An investment of £2.5 million into the education welfare service this year to provide much-needed additional capacity.

The Parentkind attendance report, which marks what will be the start of a national conversation with parents about the challenges they are facing and provides an all-important opportunity for parents to participate in the development of solutions.

To read the report in its entirety, you can download it in either English or Welsh below.

of all parents said their child has barriers to attending school regularly, with 19% saying they have worsened since the pandemic

59% of all parents told us their child's school has a written policy on attendance, whilst 7% said their child's school doesn't. One-third (34%) of parents don't know whether their child's school has a written attendance policy, despite this being a requirement.

The vast majority (84%) of parents said they are aware of their child's school's expectations about attendance. Just over one in ten (11%) parents said their child's school hasn't communicated their expectations about attendance, with 5% of parents unsure.

97% of parents are comfortable talking to someone at school about its attendance policy. Their child's class teacher or the head teacher was most popular, followed by the school reception staff.

When it comes to following up on non-attendance, 38% of all parents said they are always contacted by the school that morning if their child is absent from school, with another 16% saying they are usually contacted the same morning.

27% of all parents said their child has barriers to attending school regularly, with 19% saying they have worsened since the pandemic, 6% saying they are as they were before the pandemic and 2% saying the situation has improved since the pandemic. 64% of parents said their child hasn't had barriers, whilst 6% of parents said their child doesn't have any barriers currently but had previously.

Parents described a range of barriers that influenced their child attending school, with just over half of respondents citing illness as a key factor, one in three that their child refuses to go to school and around one in five citing unmet needs.

25% of all parents said their child has been absent for at least 20 days in a school year, whilst 62% of parents said their child hasn't. 13% of parents weren't sure if their child had been absent for more than 20 days.

of parents with a child with attendance issues say their child has Additional Learning Needs.

From parents with a child with poor attendance

Secondary school parents make up a higher percentage of respondents with a child with attendance issues than primary school parents (53% vs. 43%). Similarly, parents with a child with attendance issues are more likely to say their child has Additional Learning Needs (ALN) compared with all respondents (29% vs. 17%) and more likely to have a child eligible for Free School Meals (FSM) (38% vs. 23%).

Parents with a child with attendance issues are more likely to be contacted by the school straight away if their child is absent (62% saying always or mostly vs. 54% of all parents).

9% of parents with a child with poor attendance said their child has barriers to attending school compared with 27% of all parents. Of those identifying barriers, 77% said that the situation has deteriorated since the pandemic, 19% said that things have stayed broadly the same, whilst 4% said their child's situation has improved since the pandemic.

Interestingly, more than a quarter (27%) of parents said their child does not have any barriers to attending school regularly, despite having more than 20 days' absence in a school year.

Parents with a child with attendance issues were most likely to report facing barriers relating to health issues (57% of parents reporting barriers), a refusal to go to school (44%) and/​or having unmet needs (27%).

Almost half (46%) of parents said their child's 20+ days of absence were made up of shorter periods of absence across the year compared with 14% who said their child's absence was consecutive periods of time (e.g. 10 days or more). 38% told us it was a combination of the two.

Half of parents (50%) have been asked for details of issues which may be impacting their child being at school, whilst 47% said their child's school hasn't enquired. Secondary school parents are more likely to be asked than primary school parents, as are parents with a child with ALN and parents with a child eligible for FSM compared to parents without a child with ALN or without FSM.

Many parents said their child's school had offered some support, with ​'time out' cards from lessons and other adaptions in class/​school, counselling sessions, supportive teachers, and well-being support some of the most common responses.

A different timetable was the most popular form of support mentioned - a fifth of parents (21%) said the school suggested a different timetable to support their child to return to school, rising to 36% of parents with a child with ALN and 28% of secondary school parents.

29% of parents said their child's school has a Family Engagement Officer (FEO) or similar member of staff. of these 45% said they have supported them to help their child attend school, compared with 55% who said the FEO hasn't been supportive. Parents with a child on FSM are more likely to say their child's school has a Family Engagement Officer who supported them to help their child attend school than non-FSM parents.

Almost one in five (19%) parents said their child's school has suggested referring them to other agencies that could provide them with support to help their child attend school. Parents with a child with ALN, at secondary school or from an urban location are more likely to be referred than other parents. The most frequently mentioned referral was to Child and Adolescent Mental Health Services (CAMHS).

22% of parents with a child with attendance issues have had some contact with their Local Authority Welfare Service. Parents with a child with ALN and secondary school parents are more likely to than other parents. Feedback on the support offered was mixed.

Similarly, parents' rating of the attendance support received from the school is also mixed. Just over one-third (36%) of parents rate the support received from their child's school on attendance as good, compared to a quarter of parents (25%) rating the support received as bad. A third of parents (34%) said the support was neither good nor bad.

Acronym

Meaning

ALN

Additional Learning Needs

CAMHS

Child and Adolescent Mental Health Services

FEO

Family Engagement Officer

FSM

Free School Meals

The Welsh Government are keen this is only the beginning of the conversation. Only by working together can we address this issue and ensure that all children and young people are given the best possible start in life and are supported to reach their potential.

It's clear that there is no one solution, one group or one sector that can address this issue. Therefore, the Welsh Government are establishing a National Attendance taskforce, to provide strategic direction, set priorities and identify further tangible actions to drive improvements in attendance and re-engage learners.

If you'd like to learn more or want to be involved in future research around school attendance in Wales, please like and follow these social media platforms.
On Facebook: Education Wales Addysg Cymru Education Begins at Home Mae addysg yn dechrau yn y cartref On Twitter: Welsh Government Education Llywodraeth Cymru AddysgE Edu Begins at Home Dechrau Cartref

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Understanding pupil absence in schools in Wales - September 2023

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The Welsh Government commissioned us to undertake research amongst parents and carers in Wales with a child with attendance issues to understand more...

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What is e-safety for schools?

Online safety should form a fundamental part of schools' and colleges' safeguarding and child protection measures. By taking a whole school approach to online safety, you can help make sure all staff, governors, volunteers and parents know how they can help keep children safe online.

Government guidance for schools across the UK highlights the importance of safeguarding children and young people online.
> Read the key safeguarding legislation and guidance for schools in the UK
What you should do

Schools have a dual responsibility when it comes to online safety: to ensure the school's online procedures keep children and young people safe, and to teach them about online safety, in and outside of school.

Your school should foster an open environment in which children and young people are encouraged to ask any questions and participate in an ongoing conversation about the benefits and risks of the online world.

Our information and resources will help you to:

create e-safety policies and procedures that will help you mitigate risk and respond to concerns

ensure teachers have the knowledge to teach students about e-safety

provide advice on using social media

support and include parents and carers by sharing helpful advice and resources

review and update your e-safety provision on an ongoing basis.

E-safety training

Take our elearning course on online safety and learn about how children and young people use existing technology, the risks involved and how to protect them from harmful content online in your context.

Includes modules on cyberbullying, radicalisation and extremism, grooming and more.
Find out more about what you'll learn

Policies and procedures

Policies and procedures

All schools and colleges should have robust e-safety policies and procedures that set out how to safeguard against and respond to online safety incidents. These must be understood and followed by all staff, volunteers, children and visitors.

Writing e-safety policies and procedures

Your online safety policies and procedures must follow the legislation and guidance for child protection in schools across the UK and for online safety.

They should apply to all devices with the capacity to connect to the internet and transfer data. This includes internet-connected toys, tablets, smart TVs and watches, phones, laptops and computers.

The Prevent duty

Schools in England, Wales and Scotland should also follow the Prevent duty's statutory guidance regarding online safety and radicalisation (Home Office, 2023).
> Read more about radicalisation and the Prevent duty
Templates for an online safety policy statement and acceptable use policy

Our online safety policy statement template will help you create an e-safety policy that staff, students and parents and carers should follow. This applies to all online platforms, including social media and online games.

The online safety agreement template can be used to set rules for how children should appropriately use the internet.
> Download the templates
Responding to e-safety concerns

Follow your online safety policies and procedures and your organisational child protection procedures. Organisations that work with children and families must have safeguarding policies and procedures in place.
> Follow our guidance on how to respond to online abuse > Read our guidance on safeguarding roles and responsibilities in schools > Find out more about responding to sexting and sharing nudes > Learn how you can support young people to use Report Remove to report nude images shared online
Ongoing review

Technology and the online environment are constantly changing. Online safety policies and procedures should be regularly reviewed and updated as part of your overarching safeguarding measures.

A whole school approach to reviewing these arrangements, including students, staff, volunteers and parents is good practice. Updated policies should be shared with and understood by all staff, children, and parents and carers, highlighting what has changed.

Resources you can use to help

Our free self-assessment tool helps schools develop and update their safeguarding policies and procedures and meet statutory and recommended safeguarding practices.

Our online safety elearning course, developed in association with the child protection unit of the National Crime Agency, CEOP, provides information and resources to help you assess and improve your school's approach to online safety.

You can also read our learning from case reviews briefing on online harm and abuse to find out how you can improve online safety.

IT safety and data protection

IT safety and data protection

Schools must have strong IT infrastructure and data protection practices. Make sure your school:

uses a firewall and robust antivirus software

uses a recognised internet service provider

uses an encrypted and password protected WiFi network

actively monitors and filters any inappropriate websites or content

manages data in compliance with the Data Protection Act 2018.

The Information Commissioner's Office (ICO) provides advice on data protection for organisations across the UK (ICO, n.d.), whilst the Department for Education (DfE) provides further, specific guidance for schools in England (DfE, 2023a).

Filtering and monitoring

Putting in place effective filtering and monitoring systems are a way schools can help safeguard children from harmful online material and provide a safe environment for learning. Filtering restricts access to online content, while monitoring allows user activity to be reviewed.

The UK Safer Internet Centre provides guidance for education settings across the UK about online filtering and monitoring (UK Safer Internet Centre, 2023).

In England, the Department for Education's (DfE's) filtering and monitoring standards for schools and colleges provides further detail about the systems schools should have in place, including:

a filtering system that blocks internet access to inappropriate and harmful content. The system should not excessively restrict the day-to-day needs of the school or stop students learning how to recognise risk themselves

an effective monitoring strategy that allows incidents to be quickly recognised and recorded

clearly identified roles and responsibilities for staff and third parties. This should include assigning a member of the senior leadership team and a governor to be responsible for ensuring the standards are met

regular reviews (at least annually) of the filtering and monitoring provision to check that systems are working as expected

(DfE, 2023b).

The DfE statutory safeguarding and child protection guidance for schools in England, Keeping children safe in education (KCSIE) (DfE, 2023c) makes it clear that:

all staff should receive training on the expectations, applicable roles and responsibilities in relation to filtering and monitoring

the designated safeguarding lead should take lead responsibility for understanding the filtering and monitoring systems and processes in place

information on school child protection policies should include information on appropriate filtering and monitoring on school devices and school networks.

> Read our CASPAR briefing on the KCSIE guidance
In Northern Ireland, the online safety strategy and action plan (Department of Health, 2021) states that the Education Authority (EA), via C2K, provide the infrastructure to support the use of ICT in schools, including a tiered filtering system.

In Scotland, the Scottish Government's national action plan for internet safety for children and young people states that schools are expected to use filtering as a means of restricting access to harmful content (Scottish Government, 2017).

In Wales, the Welsh Government's web filtering standards provide advice on the types of websites that should, and should not, be available to pupils (Welsh Government, 2021a).

Online consent forms

If you decide to use online consent forms to record consent for children to take part in activities, these should be stored in accordance with the Data Protection Act 2018. Parents and carers should be informed of how this information will be stored and used.

Things to consider include:

how you will verify that forms have been signed by the right person

how you will keep the forms secure

how authorised staff will access and check the forms as necessary

whether all parents and carers will have access to an online system.

> See an example of a consent form

Teaching online safety

Teaching online safety

Alongside ensuring your e-safety arrangements are robust, it's essential that schools and colleges teach children and young people about staying safe online - both in and outside of school.

Teachers should have ongoing conversations with children about the benefits and dangers of the internet and create an open environment for children and young people to ask questions and raise any concerns.

Teaching online safety should not be restricted to IT and computing lessons. Embedding key messages about staying safe online throughout the curriculum helps ensure that children of all ages are taught online safety skills.

Teaching resources

We've developed a range of engaging and age appropriate teaching resources to help teachers deliver e-safety lessons and create an ongoing conversation with children and young people about online safety.

We developed a school pack about online bullying for 11-16-year-olds with the Anti-Bullying Alliance and Diana Award. The resources can be adapted for use in lessons, assemblies or in school councils and focus on what children and young people can do if they witness cyberbullying.

A set of lesson plans, films and activities are available through It's Not OK for children and young people aged 11 and over. These reinforce the importance of building and maintaining positive relationships and how to recognise and respond to inappropriate behaviour. They cover topics including online safety, grooming and sexting.

Our Talk Relationships service supports secondary schools to deliver inclusive sex and relationships education. Alongside elearning courses and a dedicated helpline, it includes age-appropriate lesson plans on a range of relevant topics, including: safer online friendships and relationships, sharing of nudes and pornography

Teaching children and young people with special educational needs, additional needs and disabilities

Children and young people with special educational needs, additional needs and disabilities may require different teaching methods to learn about online safety, such as:

tailored teaching materials, including visual, verbal and multi-media resources

more detailed explanation of complex issues

continuous reminders and reinforcement of e-safety messages

a slower, smaller-step approach to building online resilience

(Assiter, Avery and The Education People, 2018a).
> Use our Love Life resources to talk to young people with learning disabilities about online safety and other topics
External speakers

You may want to make use of external expertise to supplement and reinforce your school's online safety education.

Visitors with the right expertise can provide online safety information to children and young people, staff, volunteers and parents and carers.

When used as part of a well-planned, broad and balanced curriculum, this can make a significant contribution towards children's, staff and parents' online safety awareness.

Use visitors to enhance your approach to online safety, rather than deliver it in full. External expertise can help revisit and build on learning as part of a whole school approach to online safety. Visits should be part of longer term planning rather than only used for 'one-off' sessions in response to online safety incidents.

(UK Council for Child Internet Safety, 2022).
> Read the UK Council for Child Internet Safety guidance on using external expertise to enhance online safety education > Find out what safeguarding measures you need to take when you have school visitors
Talking to children and young people about online abuse

We've created resources that will help you talk to children about online safety topics. They can help you respond to disclosures, difficult conversations that may arise and any online safety incidents, discoveries, allegations and concerns.

Our poster and animation provide tips to help you ensure children always feel listened to. Both are available in English and Welsh.

Find out how to prepare and have a conversation with children and young people you work or volunteer with about difficult, upsetting or sensitive topics.

Get advice on what to do if you need to help a young person who has received or sent an explicit image, video or message.

Our elearning course on online safety will help you ensure that staff and volunteers are aware of the risks that children and young people can be exposed to online and know how to respond appropriately.

Our elearning course will help professionals to respond to incidents of nude image sharing or sexting.

Guidance

In England, the Department for Education (DfE) has published non-statutory guidance on teaching online safety in school (DfE, 2023d).

The DfE has also published non-statutory guidance for schools and colleges on harmful online challenges and online hoaxes (DfE, 2021).

The Scottish Government has produced Guidance on developing policies to promote the safe and responsible use of mobile technology in schools and on Enhancing learning and teaching through the use of digital technology (Scottish Government, 2013; Scottish Government, 2016).

The Welsh Government has online safety resources for schools (Welsh Government, 2021b).

The UK Council for Internet Safety (UKCIS) provides a range of guidance and resources about online safety, including guidance for education settings on sharing nudes and semi nudes (UKCIS, 2020).

Childline

If a child or young person needs confidential help and advice, direct them to Childline.

Calls to 0800 1111 are free and children can also contact Childline online or read about online and mobile safety on the Childline website.

You can also download or order Childline posters and wallet cards.

Social media

Social media and social networking plays an important role in many young people's lives - it's how they keep in touch and communicate with friends, family and schoolmates.

Personal mobile devices mean that children and young people can be active on social media anywhere and at any time. This can provide new opportunities for children and young people to learn and express themselves. But it can also present risks, including:

These issues should be tackled in the classroom and as part of an open, ongoing conversation about online safety, so children can learn about how to stay safe on social media.
> For advice on how to keep children safe online, including on social media - take our online safety elearning course
Social media in schools

Some schools use social media to engage children in in the classroom, celebrate student's work, or circulate news, activities and events to parents and carers.

Schools should always consider the safety implications when using social media with children and young people.

Schools should receive the consent of parents or carers and the child before posting any identifiable information or images of children and young people on social media.

Social media accounts used for educational purposes should be authorised and supervised by the school, filtered for suitable content and use appropriate privacy and security controls.

Concerns about social media content involving pupils, such as cyberbullying, self-harm, abuse or exploitation, should be raised in accordance with your school's child protection procedures.

> Read more about responding to online abuse > See more about social media and online communities > Find out more about photography and image sharing guidance
Can teachers follow students on social media?

Teachers shouldn't use their personal accounts to communicate with or follow pupils and students on social media. This should be included in your online behaviour policy and staff code of conduct.

Including social media in your staff code of conduct

Your code of conduct for staff and volunteers should include clear statements that staff should:

not engage or communicate with children or children's families via personal or non-school-authorised accounts

be aware of their digital footprint - the information about a person that exists on the internet as a result of their online activity

only use authorised school accounts to send school communications

use staff accounts for professional purposes only, including email, website and social media accounts

take steps to avoid being found by children on social media, by selecting strict privacy settings, using a different display name and choosing an appropriate display picture

not use social media in a way that would breach other school policies.

Useful resources

Our podcast episode on enhancing online safety for children includes advice on digital footprints and personal and professional boundaries.

Download our template behaviour code for adults working with children to help create a policy that includes rules on using social media.

See more guidance for schools on how to prevent cyberbullying and teach children about it in lessons.

Read about what to do if a young person tells you they've been involved in sharing nudes, how to write policies and procedures around this and where to report or share your concerns.

Find out more about keeping children safe on social media and in online communities, including how to assess and mitigate risk on online platforms, writing policies and procedures and how to recognise and respond to concerns

Read about the steps you need to take when taking, sharing or storing images or films of children. Includes information on livestreaming and using video conferencing software.

The Government also has guidance on how you can recognise and respond to online radicalisation via social media (Department for Education (DfE) and Home Office, 2015).

Supporting parents and carers

Supporting parents and carers

Online safety can be daunting for parents and carers, as they may have concerns about their understanding of the topic and their knowledge of latest developments. Schools should remind parents that e-safety is more about their parenting and communication skills than technology.

Parents and carers should understand that it isn't enough to protect children from online harms by simply banning sites or installing firewalls and filters.

Encourage parents and carers to maintain an open and ongoing discussion about online safety at home/as a family/with their children.

(Assiter, Avery and The Education People, 2018b).

You can involve parents and carers by:

sharing resources, news activities and events via social media, newsletters, handouts and email

circulating new and updated e-safety policies and procedures

organising and inviting parents to online safety sessions, potentially using external visitors

showing parents the learning resources you use in the classroom.

More advice about online safety and how to keep children safe online can be found on the NSPCC website. This includes information on social media, online gaming, parental controls, sharing nudes, livestreaming, harmful content and online reporting.
> See our online safety advice for parents and carers on the NSPCC website
The UK Safer Internet Centre has guidance for parents and carers on online safety over the summer holidays (UK Safer Internet Centre, 2018).

References

References

Assiter, A., Avery, R. and The Education People (2018a), Online safety for learners with special educational needs and disabilities (SEND) (PDF). Kent: Kent County Council.

Assiter, A., Avery, R. and The Education People (2018b), Engaging families in online safety: guidance for educational settings (PDF). Kent: Kent County Council.

Department for Education (DfE) and Home Office (2015) The use of social media for online radicalisation. [Accessed 15/07/2021].

Department for Education (2021) Harmful online challenges and online hoaxes. [Accessed 15/07/2021].

Department for Education (DfE) (2023a) Data protection in schools. [Accessed 12/07/2023].

Department for Education (DfE) (2023b) Meeting digital and technology standards in schools and colleges: filtering and monitoring standards for schools. [Accessed 19/06/2023].

Department for Education (DfE) (2023c) Keeping children safe in education: statutory guidance for schools and colleges. [Accessed 29/08/2023].

Department for Education (DfE) (2023d) Teaching online safety in school. [Accessed 18/04/2023].

Department of Health (2021) Online safety strategy and action plan. [Accessed 12/07/2023].

Home Office (2023) Revised Prevent duty guidance. [Accessed 02/01/2024].

Information Commissioner's Office (ICO) (n.d.) UK GDPR guidance and resources. [Accessed 12/07/2023].

Scottish Government (2013) Safe and responsible use of mobile technology in schools: guidance. Edinburgh: Scottish Government.

Scottish Government (2016) Enhancing learning and teaching through the use of digital technology. Edinburgh: Scottish Government.

Scottish Government (2017) Internet safety for children and young people: national action plan. [Accessed 12/07/2023].

UK Council for Child Internet Safety (2018) Using external visitors to support online safety (PDF). [London]: UK Council for Child Internet safety].

UK Council for Internet Safety (UKCIS) (2020) Sharing nudes and semi-nudes: advice for education settings working with children and young people. [London].

UK Safer Internet Centre (2018), Guidance for parents and carers on online safety over the summer holidays. [Accessed 15/07/2021].

UK Safer Internet Centre (2023) Appropriate filtering and monitoring: guide for education settings and filtering providers. [Accessed 12/07/2023].

Welsh Government (2021a) Education digital standards: web filtering. [Accessed 12/07/2023].

Welsh Government (2021b) Keeping safe online. [Accessed 25/07/2023].

What is e-safety for schools?

Online safety should form a fundamental part of schools' and colleges' safeguarding and child protection measures. By taking a whole school approach to online safety, you can help make sure all staff, governors, volunteers and parents know how they can help keep children safe online.

Government guidance for schools across the UK highlights the importance of safeguarding children and young people online.
> Read the key safeguarding legislation and guidance for schools in the UK
What you should do

Schools have a dual responsibility when it comes to online safety: to ensure the school's online procedures keep children and young people safe, and to teach them about online safety, in and outside of school.

Your school should foster an open environment in which children and young people are encouraged to ask any questions and participate in an ongoing conversation about the benefits and risks of the online world.

Our information and resources will help you to:

create e-safety policies and procedures that will help you mitigate risk and respond to concerns

ensure teachers have the knowledge to teach students about e-safety

provide advice on using social media

support and include parents and carers by sharing helpful advice and resources

review and update your e-safety provision on an ongoing basis.

E-safety training

Take our elearning course on online safety and learn about how children and young people use existing technology, the risks involved and how to protect them from harmful content online in your context.

Includes modules on cyberbullying, radicalisation and extremism, grooming and more.
Find out more about what you'll learn

Policies and procedures

Policies and procedures

All schools and colleges should have robust e-safety policies and procedures that set out how to safeguard against and respond to online safety incidents. These must be understood and followed by all staff, volunteers, children and visitors.

Writing e-safety policies and procedures

Your online safety policies and procedures must follow the legislation and guidance for child protection in schools across the UK and for online safety.

They should apply to all devices with the capacity to connect to the internet and transfer data. This includes internet-connected toys, tablets, smart TVs and watches, phones, laptops and computers.

The Prevent duty

Schools in England, Wales and Scotland should also follow the Prevent duty's statutory guidance regarding online safety and radicalisation (Home Office, 2023).
> Read more about radicalisation and the Prevent duty
Templates for an online safety policy statement and acceptable use policy

Our online safety policy statement template will help you create an e-safety policy that staff, students and parents and carers should follow. This applies to all online platforms, including social media and online games.

The online safety agreement template can be used to set rules for how children should appropriately use the internet.
> Download the templates
Responding to e-safety concerns

Follow your online safety policies and procedures and your organisational child protection procedures. Organisations that work with children and families must have safeguarding policies and procedures in place.
> Follow our guidance on how to respond to online abuse > Read our guidance on safeguarding roles and responsibilities in schools > Find out more about responding to sexting and sharing nudes > Learn how you can support young people to use Report Remove to report nude images shared online
Ongoing review

Technology and the online environment are constantly changing. Online safety policies and procedures should be regularly reviewed and updated as part of your overarching safeguarding measures.

A whole school approach to reviewing these arrangements, including students, staff, volunteers and parents is good practice. Updated policies should be shared with and understood by all staff, children, and parents and carers, highlighting what has changed.

Resources you can use to help

Our free self-assessment tool helps schools develop and update their safeguarding policies and procedures and meet statutory and recommended safeguarding practices.

Our online safety elearning course, developed in association with the child protection unit of the National Crime Agency, CEOP, provides information and resources to help you assess and improve your school's approach to online safety.

You can also read our learning from case reviews briefing on online harm and abuse to find out how you can improve online safety.

IT safety and data protection

IT safety and data protection

Schools must have strong IT infrastructure and data protection practices. Make sure your school:

uses a firewall and robust antivirus software

uses a recognised internet service provider

uses an encrypted and password protected WiFi network

actively monitors and filters any inappropriate websites or content

manages data in compliance with the Data Protection Act 2018.

The Information Commissioner's Office (ICO) provides advice on data protection for organisations across the UK (ICO, n.d.), whilst the Department for Education (DfE) provides further, specific guidance for schools in England (DfE, 2023a).

Filtering and monitoring

Putting in place effective filtering and monitoring systems are a way schools can help safeguard children from harmful online material and provide a safe environment for learning. Filtering restricts access to online content, while monitoring allows user activity to be reviewed.

The UK Safer Internet Centre provides guidance for education settings across the UK about online filtering and monitoring (UK Safer Internet Centre, 2023).

In England, the Department for Education's (DfE's) filtering and monitoring standards for schools and colleges provides further detail about the systems schools should have in place, including:

a filtering system that blocks internet access to inappropriate and harmful content. The system should not excessively restrict the day-to-day needs of the school or stop students learning how to recognise risk themselves

an effective monitoring strategy that allows incidents to be quickly recognised and recorded

clearly identified roles and responsibilities for staff and third parties. This should include assigning a member of the senior leadership team and a governor to be responsible for ensuring the standards are met

regular reviews (at least annually) of the filtering and monitoring provision to check that systems are working as expected

(DfE, 2023b).

The DfE statutory safeguarding and child protection guidance for schools in England, Keeping children safe in education (KCSIE) (DfE, 2023c) makes it clear that:

all staff should receive training on the expectations, applicable roles and responsibilities in relation to filtering and monitoring

the designated safeguarding lead should take lead responsibility for understanding the filtering and monitoring systems and processes in place

information on school child protection policies should include information on appropriate filtering and monitoring on school devices and school networks.

> Read our CASPAR briefing on the KCSIE guidance
In Northern Ireland, the online safety strategy and action plan (Department of Health, 2021) states that the Education Authority (EA), via C2K, provide the infrastructure to support the use of ICT in schools, including a tiered filtering system.

In Scotland, the Scottish Government's national action plan for internet safety for children and young people states that schools are expected to use filtering as a means of restricting access to harmful content (Scottish Government, 2017).

In Wales, the Welsh Government's web filtering standards provide advice on the types of websites that should, and should not, be available to pupils (Welsh Government, 2021a).

Online consent forms

If you decide to use online consent forms to record consent for children to take part in activities, these should be stored in accordance with the Data Protection Act 2018. Parents and carers should be informed of how this information will be stored and used.

Things to consider include:

how you will verify that forms have been signed by the right person

how you will keep the forms secure

how authorised staff will access and check the forms as necessary

whether all parents and carers will have access to an online system.

> See an example of a consent form

Teaching online safety

Teaching online safety

Alongside ensuring your e-safety arrangements are robust, it's essential that schools and colleges teach children and young people about staying safe online - both in and outside of school.

Teachers should have ongoing conversations with children about the benefits and dangers of the internet and create an open environment for children and young people to ask questions and raise any concerns.

Teaching online safety should not be restricted to IT and computing lessons. Embedding key messages about staying safe online throughout the curriculum helps ensure that children of all ages are taught online safety skills.

Teaching resources

We've developed a range of engaging and age appropriate teaching resources to help teachers deliver e-safety lessons and create an ongoing conversation with children and young people about online safety.

We developed a school pack about online bullying for 11-16-year-olds with the Anti-Bullying Alliance and Diana Award. The resources can be adapted for use in lessons, assemblies or in school councils and focus on what children and young people can do if they witness cyberbullying.

A set of lesson plans, films and activities are available through It's Not OK for children and young people aged 11 and over. These reinforce the importance of building and maintaining positive relationships and how to recognise and respond to inappropriate behaviour. They cover topics including online safety, grooming and sexting.

Our Talk Relationships service supports secondary schools to deliver inclusive sex and relationships education. Alongside elearning courses and a dedicated helpline, it includes age-appropriate lesson plans on a range of relevant topics, including: safer online friendships and relationships, sharing of nudes and pornography

Teaching children and young people with special educational needs, additional needs and disabilities

Children and young people with special educational needs, additional needs and disabilities may require different teaching methods to learn about online safety, such as:

tailored teaching materials, including visual, verbal and multi-media resources

more detailed explanation of complex issues

continuous reminders and reinforcement of e-safety messages

a slower, smaller-step approach to building online resilience

(Assiter, Avery and The Education People, 2018a).
> Use our Love Life resources to talk to young people with learning disabilities about online safety and other topics
External speakers

You may want to make use of external expertise to supplement and reinforce your school's online safety education.

Visitors with the right expertise can provide online safety information to children and young people, staff, volunteers and parents and carers.

When used as part of a well-planned, broad and balanced curriculum, this can make a significant contribution towards children's, staff and parents' online safety awareness.

Use visitors to enhance your approach to online safety, rather than deliver it in full. External expertise can help revisit and build on learning as part of a whole school approach to online safety. Visits should be part of longer term planning rather than only used for 'one-off' sessions in response to online safety incidents.

(UK Council for Child Internet Safety, 2022).
> Read the UK Council for Child Internet Safety guidance on using external expertise to enhance online safety education > Find out what safeguarding measures you need to take when you have school visitors
Talking to children and young people about online abuse

We've created resources that will help you talk to children about online safety topics. They can help you respond to disclosures, difficult conversations that may arise and any online safety incidents, discoveries, allegations and concerns.

Our poster and animation provide tips to help you ensure children always feel listened to. Both are available in English and Welsh.

Find out how to prepare and have a conversation with children and young people you work or volunteer with about difficult, upsetting or sensitive topics.

Get advice on what to do if you need to help a young person who has received or sent an explicit image, video or message.

Our elearning course on online safety will help you ensure that staff and volunteers are aware of the risks that children and young people can be exposed to online and know how to respond appropriately.

Our elearning course will help professionals to respond to incidents of nude image sharing or sexting.

Guidance

In England, the Department for Education (DfE) has published non-statutory guidance on teaching online safety in school (DfE, 2023d).

The DfE has also published non-statutory guidance for schools and colleges on harmful online challenges and online hoaxes (DfE, 2021).

The Scottish Government has produced Guidance on developing policies to promote the safe and responsible use of mobile technology in schools and on Enhancing learning and teaching through the use of digital technology (Scottish Government, 2013; Scottish Government, 2016).

The Welsh Government has online safety resources for schools (Welsh Government, 2021b).

The UK Council for Internet Safety (UKCIS) provides a range of guidance and resources about online safety, including guidance for education settings on sharing nudes and semi nudes (UKCIS, 2020).

Childline

If a child or young person needs confidential help and advice, direct them to Childline.

Calls to 0800 1111 are free and children can also contact Childline online or read about online and mobile safety on the Childline website.

You can also download or order Childline posters and wallet cards.

Social media

Social media and social networking plays an important role in many young people's lives - it's how they keep in touch and communicate with friends, family and schoolmates.

Personal mobile devices mean that children and young people can be active on social media anywhere and at any time. This can provide new opportunities for children and young people to learn and express themselves. But it can also present risks, including:

These issues should be tackled in the classroom and as part of an open, ongoing conversation about online safety, so children can learn about how to stay safe on social media.
> For advice on how to keep children safe online, including on social media - take our online safety elearning course
Social media in schools

Some schools use social media to engage children in in the classroom, celebrate student's work, or circulate news, activities and events to parents and carers.

Schools should always consider the safety implications when using social media with children and young people.

Schools should receive the consent of parents or carers and the child before posting any identifiable information or images of children and young people on social media.

Social media accounts used for educational purposes should be authorised and supervised by the school, filtered for suitable content and use appropriate privacy and security controls.

Concerns about social media content involving pupils, such as cyberbullying, self-harm, abuse or exploitation, should be raised in accordance with your school's child protection procedures.

> Read more about responding to online abuse > See more about social media and online communities > Find out more about photography and image sharing guidance
Can teachers follow students on social media?

Teachers shouldn't use their personal accounts to communicate with or follow pupils and students on social media. This should be included in your online behaviour policy and staff code of conduct.

Including social media in your staff code of conduct

Your code of conduct for staff and volunteers should include clear statements that staff should:

not engage or communicate with children or children's families via personal or non-school-authorised accounts

be aware of their digital footprint - the information about a person that exists on the internet as a result of their online activity

only use authorised school accounts to send school communications

use staff accounts for professional purposes only, including email, website and social media accounts

take steps to avoid being found by children on social media, by selecting strict privacy settings, using a different display name and choosing an appropriate display picture

not use social media in a way that would breach other school policies.

Useful resources

Our podcast episode on enhancing online safety for children includes advice on digital footprints and personal and professional boundaries.

Download our template behaviour code for adults working with children to help create a policy that includes rules on using social media.

See more guidance for schools on how to prevent cyberbullying and teach children about it in lessons.

Read about what to do if a young person tells you they've been involved in sharing nudes, how to write policies and procedures around this and where to report or share your concerns.

Find out more about keeping children safe on social media and in online communities, including how to assess and mitigate risk on online platforms, writing policies and procedures and how to recognise and respond to concerns

Read about the steps you need to take when taking, sharing or storing images or films of children. Includes information on livestreaming and using video conferencing software.

The Government also has guidance on how you can recognise and respond to online radicalisation via social media (Department for Education (DfE) and Home Office, 2015).

Supporting parents and carers

Supporting parents and carers

Online safety can be daunting for parents and carers, as they may have concerns about their understanding of the topic and their knowledge of latest developments. Schools should remind parents that e-safety is more about their parenting and communication skills than technology.

Parents and carers should understand that it isn't enough to protect children from online harms by simply banning sites or installing firewalls and filters.

Encourage parents and carers to maintain an open and ongoing discussion about online safety at home/as a family/with their children.

(Assiter, Avery and The Education People, 2018b).

You can involve parents and carers by:

sharing resources, news activities and events via social media, newsletters, handouts and email

circulating new and updated e-safety policies and procedures

organising and inviting parents to online safety sessions, potentially using external visitors

showing parents the learning resources you use in the classroom.

More advice about online safety and how to keep children safe online can be found on the NSPCC website. This includes information on social media, online gaming, parental controls, sharing nudes, livestreaming, harmful content and online reporting.
> See our online safety advice for parents and carers on the NSPCC website
The UK Safer Internet Centre has guidance for parents and carers on online safety over the summer holidays (UK Safer Internet Centre, 2018).

References

References

Assiter, A., Avery, R. and The Education People (2018a), Online safety for learners with special educational needs and disabilities (SEND) (PDF). Kent: Kent County Council.

Assiter, A., Avery, R. and The Education People (2018b), Engaging families in online safety: guidance for educational settings (PDF). Kent: Kent County Council.

Department for Education (DfE) and Home Office (2015) The use of social media for online radicalisation. [Accessed 15/07/2021].

Department for Education (2021) Harmful online challenges and online hoaxes. [Accessed 15/07/2021].

Department for Education (DfE) (2023a) Data protection in schools. [Accessed 12/07/2023].

Department for Education (DfE) (2023b) Meeting digital and technology standards in schools and colleges: filtering and monitoring standards for schools. [Accessed 19/06/2023].

Department for Education (DfE) (2023c) Keeping children safe in education: statutory guidance for schools and colleges. [Accessed 29/08/2023].

Department for Education (DfE) (2023d) Teaching online safety in school. [Accessed 18/04/2023].

Department of Health (2021) Online safety strategy and action plan. [Accessed 12/07/2023].

Home Office (2023) Revised Prevent duty guidance. [Accessed 02/01/2024].

Information Commissioner's Office (ICO) (n.d.) UK GDPR guidance and resources. [Accessed 12/07/2023].

Scottish Government (2013) Safe and responsible use of mobile technology in schools: guidance. Edinburgh: Scottish Government.

Scottish Government (2016) Enhancing learning and teaching through the use of digital technology. Edinburgh: Scottish Government.

Scottish Government (2017) Internet safety for children and young people: national action plan. [Accessed 12/07/2023].

UK Council for Child Internet Safety (2018) Using external visitors to support online safety (PDF). [London]: UK Council for Child Internet safety].

UK Council for Internet Safety (UKCIS) (2020) Sharing nudes and semi-nudes: advice for education settings working with children and young people. [London].

UK Safer Internet Centre (2018), Guidance for parents and carers on online safety over the summer holidays. [Accessed 15/07/2021].

UK Safer Internet Centre (2023) Appropriate filtering and monitoring: guide for education settings and filtering providers. [Accessed 12/07/2023].

Welsh Government (2021a) Education digital standards: web filtering. [Accessed 12/07/2023].

Welsh Government (2021b) Keeping safe online. [Accessed 25/07/2023].

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If you're more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk.

If you're eligible, you'll be sent a Healthy Start card with money on it that you can use in some UK shops. We'll add your benefit onto this card every 4 weeks.

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What is Online Safety?

It can be called E Safety (or e-safety), Online Safety or Internet Safety, but it all means the same thing. It's about risk; it's about being aware of the possible threats that online activity can bring, and how to deal with them.

These risks are grouped into four categories:

1. Conduct: children's behaviour may put them at risk

2. Content: access to inappropriate or unreliable content may put children at risk

3. Contact: interaction with unsuitable, unpleasant or dangerous people may put children at risk

4. Commercialism: children's use of platforms with hidden costs may put them at risk

The UK Safer Internet Centre has broken these online safety risk categories down in more detail.

Talking to Children about Online Safety

This can be a daunting prospect, but it's important. Your kids need to know they can talk to you if something does go wrong.

Talking to them about their online activity in the same way you would do about anything else will help them to relax and, if anything is troubling them, they'll be more likely to tell you about it.

We've got some guidance at our 'Keeping Children Safe Online' page, and in our 'Parenting in a Digital Age' series, in the 'It's good to talk' article.

You can also book online safety training which is tailored directly to your needs, appropriate for a wide variety of audiences and covering a range of essential topics.
Book Online Safety Training
Bullying

Online Bullying, also referred to as cyberbulling, is using technology (including phones, messaging tools, e-mail, chat (including within games) or social networking sites to harass, threaten or intimidate someone.

While grooming, predation and similar activities often cause the most concern for parents, it's a sad fact that bullying is one of the most common issues young people will face online.

The Ofcom research states that about 20% of children aged eight to 15 have been bullied in some way, and that for older children (aged twelve to 15), bullying incidence is consistent between 'real life' (16%) and online (14% on social media, and 12% in messages apps).

We've got some cyberbullying advice for parents and carers on the UK Safer Internet Centre website.

Cyber and Information security

Given the signfiicant rise in cyber attacks affecting educational establishments across the UK in recent years, it's even more important to ensure your data is kept safe and secure. According to IASME, over half of secondaries and a third of primary schools have reported a breach.

But Cyber security doesn't have to be complicated, read our article to find out why. Access preferential rates for security software or book cyber and information security training from SWGfL.

For educational establishments in England, check out the new Cyber Secure tool* from the Department for Education.

*to be released in early 2022

Devices

We've already touched on some of the devices used for gaming, and looking more broadly at internet access, we see the dominance of the smartphone: according to Statista, over half of internet usage in the UK is via a smartphone, with the laptop in second place at about 20%.

The advice some years ago was to locate your computer in a family space, but that's not applicable to phones and other very portable devices.

Tools like Google Family Link for Android devices, or Screen Time for Apple iOS devices can help: you can set up controls around screen time limits, bed time, and restrict installation of apps.

Our 'Young People and Screentime - A Good Start' provides tips to help parents and carers get kids off to a good start using digital devices.

Gaming

E-Safety fact: Online gaming can use games consoles, mobile phones or tablets, and PCs, and can be played on apps and websites, as well as traditional game media like cards and discs.

Many games include messaging for gamers to chat with each other. Some are integral to the game, and others are bolt-on apps, like Twitch.

With the range of platforms and types, parents and carers need general advice, as well as guidance for specific gaming environments.

Our 'Parenting in a digital age' series includes an article on 'The real cost of online gaming', which provides some general information around things to be aware of in relation to gaming.

We've produced some specific guidance for PlayStation and too.

Harmful Content

Harmful content is anything online which causes a person distress or harm. What may be harmful to one person might not be considered an issue by someone else, but we generally talk about eight types of harmful content:

1. Online Abuse

2. Bullying or Harassment

3. Threats

4. Impersonation

5. Unwanted Sexual Advances (Not Image Based)

6. Violent Content

7. Self-Harm or Suicide Content

8. Pornographic Content

We have a special service, called Report Harmful Content, that provides advice about all types of harm online, and helps you find the best way to deal with it.

Online Video

Online video can be pre-recorded (like YouTube) or 'livestreamed' in real time (using apps like Twitch, or social media platforms like Instagram and Facebook).

YouTube is the biggest and most widely used video service. Over 400 hours of video are uploaded to YouTube every minute, so there's a wealth of great content that kids can access. Of course, there is also inappropriate content, and parents have a couple of options to control what children can watch.

YouTube Kids is an app-based approach, available for both Android and Apple iOS devices. Aimed at younger users, it uses a mix of automated Google filters (who own YouTube), review by moderation teams, and feedback from parents.

For older children, or use on a wider range of devices, YouTube Restricted Mode is an additional setting which can be enabled on the YouTube website and app. If enabled it restricts the availability of potentially mature or objectionable content. We've written a parent's guide to YouTube Restricted Mode, setting out the things you can do to help your child stay safe when they're watching YouTube.

Parental Controls

You can also look at setting up parental controls on your Wi-Fi, which can block access to inappropriate or adult content, as well as set time limits on internet usage. The UK Safer Internet Centre has produced a guide to 'Parental controls offered by your home internet provider'.

It's worth thinking about the wider context of this too. Our 'Parenting through technology' article (part of the 'Parenting in a digital age' series) has some interesting points.

Sexting

Sexting, or 'sending nudes', is sharing intimate content with another person, and includes anything from texts, partial nudity right up to sexual images or videos.

We've developed a resource - 'So You Got Naked Online' - that offers children, young people and parents advice and strategies to support the issues resulting from sexting incidents.

Social Media

Social media is the term used to describe the websites and apps that allow the creation or sharing of social information. They're interactive, promote the creation and sharing of content, and join up each person (or more accurately, each person's profile) with others in 'social networks'.

For kids, social media services mean they can keep in touch with friends, connect with new people, and share photos and videos with each other.

There are risks too, including:

Seeing inappropriate or harmful content

The promotion of harmful or illegal behaviour or conduct

Sharing too much information, or picking up incorrect information

Inappropriate contact with other young people or adults

You can download checklists for Facebook, Twitter, Instagram, Snapchat, Roblox and TikTok from our social media checklists page. The checklists will help parents to understand more about each platform, what information they use, and how to set privacy settings: they're a parent's social media survival guide!

You should also have a look at our 10 Internet Safety Tips for staying safe online.
Access Other Online Safety Resources Sign up to SWGfL

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It can be called E Safety (or e-safety), Online Safety or Internet Safety, but it all means the same thing. It's about risk; it's about being aware of the possible threats that online activity can bring, and how to deal with them.

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We pride ourselves on being a young person friendly environment and cater to a number of groups working with children and young people.

Part funded by the PCC and BBC children in need, Community youth project works with young people in the area from the age of 6 - 25. Now in it's seventh year of funding it is serving the local young people, providing a space to relax, make new friends and supporting the young people to become active community members. Click here to read more.

Set up to support low income parents and families in providing baby supplies and birth support. For more information email : bundlescymru@gmail.com or contact Sally Ann Evans on: 07432648925

Run by Newport Live, children young people are able to access a day of fun sport activities as well as being fed a wholesome breakfast and lunch during half terms and summer holidays.

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Children and young people - COMMUNITY HOUSE Community House Newport

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We pride ourselves on being a young person friendly environment and cater to a number of groups working with children and young people. Part funded by the PCC and BBC children in need, Community youth project works with young people in the area from the age of 6 - 25.

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It's okay to reach out for help. Your situation is unique and no parent has all the answers. We all need a little extra support sometimes, and we hear from parents and carers just like you all the time.

So, if you're worried about the mental health and wellbeing of a child or young person up to the age of 25, you can chat to us by phone, email or webchat.

Our Parents Helpline is also accessible for those who are hard of hearing or speak English as an additional language. If English is not your first or preferred language, we can arrange for a language translator to support you on a call with one of our helpline advisers. Or if you would like to use our webchat or email service, we offer a digital translation service.

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Parents Mental Health Support | Advice for Your Child

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Practical tips, advice and where you can get help if your child or teenager is struggling with their mood, feelings, or their behaviour seems different.

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GDAS believes that the families and loved ones of people who use substances including alcohol need as much support as the substance user themselves. This can include direct family, carers, neighbours, friends, support staff and anyone else in the network around the person affected. Below are services that can offer you support.

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GDAS believes that the families and loved ones of people who use substances including alcohol need as much support as the substance user themselves. This can include direct family, carers, neighbours, friends, support staff and anyone else in the network around the person affected. Families and Care

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Newport Citizens Advice | Newport CA | Wales

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Providing help and advice about violence against women, domestic abuse and sexual violence

Talk to us now

If you, a family member a friend, or someone you are concerned about has experienced domestic abuse or sexual violence, you can contact the Live Fear Free Helpline 24 hours a day 7 days a week, for free advice and support or to talk through your options.

Get in touch with Live Fear Free advisors free of charge by phone, online chat, text or email.

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Providing help and advice about violence against women, domestic abuse and sexual violence.

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Newport's Neighbourhood Hubs offer residents easy access to vital services in local communities.

Food Parcels

For support and information on current emergency food parcels available please contact 0808 196 3482 or email your local hub.

Need employment advice? We can help

We can provide advice and support if you are at risk of redundancy, have recently been made redundant, furloughed, or are working zero hour contracts.

Contact us for employment mentoring, support in writing CV and job applications, free employment related courses, advice on how to access financial support e.g. for interview clothing, travel to training courses and interviews, digital access and support, childcare and food banks.
For more information call freephone 08081 963482 or email your local Hub below
Families First

Visit Newport Families First to read how this Welsh Government programme supports families, particularly those living in poverty.

Download the Families First self-referral form (Word).

Download the Families First referral form for use by professionals (Word)

Other services offered by the Hubs may include:

Flying Start - groups for babies, toddlers and parent support

free online parenting support for all residents - use access code SWSOL

play and youth clubs for children and young people

classes and opportunities for adults to undertake accredited and casual learning

library services and events

support for young people aged 11-25

after school activities and school holiday play schemes

Welsh language classes

support for people with ESOL

redistribution of low-cost quality food to people in need

community projects, e.g litter picks, community health champions, community growing projects

Health and fitness activities

Recycling - collect your green food waste bags from your local Hub

Your Neighbourhood Hub

Central Hub
Pill Millennium Centre, Courtybella Terrace, Newport, NP20 2GH
Email: centralhub@newport.gov.uk

Covering

Pillgwenlly, Victoria, Stow Hill, Allt Yr Yn

East Hub
282 Ringland Circle, Newport NP19 9PS (the former Ringland community centre)
Email: easthub@newport.gov.uk

Covering

Ringland, Alway, Somerton, Lliswerry, Beechwood, St Julians, Langstone, Llanwern

North Hub
Bettws Community Centre, 43 The Precinct, Bettws NP20 7TN
Email: northhub@newport.gov.uk

Covering

Bettws, Caerleon, Malpas, Shaftesbury

West Hub
Maesglas Community Centre, Bideford Road, Newport NP20 3XT
Email: westhub@newport.gov.uk

Covering Tredegar Park, Graig, Gaer, Marshfield, Rogerstone

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Newport's Neighbourhood Hubs offer residents easy access to vital services in local communities. For support and information on current emergency food parcels available please contact 0808 196 3482 or email your local hub. We can provide advice and support if you are at risk of redundancy, have recently been made redundant, furloughed, or are working zero hour contracts.

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Hello, thank you for visiting TGP Cymru's website.

To contact one of our services, please follow the ' What We Do ' tab above and select your preferred service. Contact details and/or online referral forms can be found this way.

Get in touch if you have any queries about our services or any questions about how we may be able to help.

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To contact one of our services, please follow the ' What We Do ' tab above and select your preferred service. Contact details and/or online referral forms can be found this way. Get in touch if you have any queries about our services or any questions about how we may be able to help.

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The Discretionary Assistance Fund provides 2 types of grant that you do not need to pay back.

Emergency Assistance Payment (EAP)

A grant to help pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you:

are experiencing extreme financial hardship

have lost your job

have applied for benefits and are waiting for your first payment

You cannot use it to pay for ongoing bills that you cannot afford to pay.

Individual Assistance Payment (IAP)

A grant to help you or someone you care for live independently in their home or a property that you or they are moving into.

What you can use the grant for

Use the grant to pay for:

a fridge, cooker or washing machine and other 'white goods'

home furniture such as beds, sofas and chairs

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The Discretionary Assistance Fund provides 2 types of grant that you do not need to pay back.