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serene : wants to be validated

sonya: wants to be understood

mediator, talk things out

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1. Sonya and serene need to feel understood, and understand what they did that wasn’t right/could be done better

2. To mediate the solution, both parties need to take initiative to understand each other’s perspective, and understand their areas of growth + actions they can take to come to a conclusion

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sonya : feels like she didnt do anything wrong

serene : ostracised

mediator : overwhelmed

observer : bad for serene

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Listen to both sides and provide second party solutions

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Cannot fight with friends, eye contact and body language, listen, mediates and be engaged

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1) for serene its to be heard without being assumed malicious and for sonya its to jump to conclusions less and listen to others more

2) make them talk it out

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Sonya:

-Feels that she didn’t do anything wrong because it is “true”

Serene:

-Feels hurt by Sonya’s words

Mediator’s solutions:

-Enforces courtesy in the conversation by asking them to take turns

-Tells them that they should be more empathetic to each others situation and seek to understand from the another perspective

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Unbiased opinion, good listener, calm, open minded

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She was ignored and they gossiped about her behind her back

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Unbiased call, change of tone (ignorant to understanding)

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Sophie Lim, Shervlyn, Seraphina, Ashley

Calm, logical, unbiased, open minded, good wth words

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Ignorant of the feedback they received.

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Communicate and get to the root of the problem and resolve it

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Isolating, leaving her out, spreading rumours

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Su, Fiona, Haoqing

Effective communication, persuasiveness, sympathy

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Ignorance, cyberbullying, pirposeful isolation

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cyber bullying, spreading rumors online, ignoring her suggestions

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Tan Ning, Sophie, Sarah, Kelly

understanding, calm, and respectful to both parties

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Unbiased view on situation

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the rumours spread & isolating her

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What can the mediator do in ‘Agree’ and ‘Resolution’  to help mediate a conflict among peers?

[Agree: To agree on the option(s) to resolve the conflict.]

[Resolution: To reach closure and encourage restoration of relationship.]

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(1) What are the needs of each person , Serene and Sonya?

(2) What are the options to resolve the conflict?

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•If you are playing the role of ‘Serene’: Share why you shared the post online and how you felt when you saw the hurtful responses and comments.

•If you are playing the role of ‘Sonya’: Share how you felt when you saw Serene’s post and what made you respond in the way that you did.

•If you are playing the role of ‘mediator’: Practise ‘Hear’ by reflecting Serene and Sonya’s feelings and paraphrasing their stories to check your understanding.

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If Serene and Sonya are unable to resolve the conflict on their own and need someone to help them work things out, what are some key skills or characteristics that this person needs?

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From the video, what are the issues that led to the conflict?