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For women:

Flawless makeup

Hair tied back neatly and out of your face (unless it is shoulder length or shorter)

Wear the uniform provided (usually a pencil skirt or high waisted trousers)

High-heeled shoes while greeting the passengers, change to flats during the flight

Nails must be well-groomed if not painted

For men:

Wear suit and tie provided

Same applies if the man has hair longer than shoulder length

Different airlines have different beard grooming standards

Shoes should be flat smart shoes (loafers)

Men are also now allowed to wear makeup and paint their nails if they want to

For everyone:

No visible tattoos or piercings

Good personal hygiene

Clean body and hair

Perfume should be effective but not too overpowering

Long wear deodorant to last multiple flights

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If you're thinking of joining as Cabin Crew, there are probably a few questions on your mind. In this section, you'll find the answers to questions that we're frequently asked by candidates.

Heathrow & Gatwick Inflight Manager LHR / CSM LGW London City Flyer

The London Heathrow Cabin Crew and London Gatwick Cabin Crew campaigns are open to all other candidates who do not hold a valid EASA Attestation. I currently hold an Attestation - how do I know if it is valid?

The Cabin Crew Attestation (CCA) is a record of completion of Initial Safety Training to the European Aviation Safety Agency (EASA) regulations. The competent authority or the airline on the authority's behalf must issue each Cabin Crew member with a CCA once training is complete. The CCA must conform to a standard specification which will look like this:

Your Attestation will be checked and forms part of the role's essential criteria. If you are unable to provide this, you will need to apply via our other Cabin Crew campaign.

The CCA must have all 12 fields; fields 2 to 11 must be populated. If not, contact your issuing competent authority or airline.

There is no need for the CCA to contain the "EASA Form 142 Issue 1". However it does require all 12 numbered items.

We can only accept Attestations from UK Cabin Crew Training Organisations (CCTOs) and EU member state airlines.

If you have flown for an EASA member airline, or attended a Cabin Crew Initial Course with a UK CCTO, they are responsible for issuing your Cabin Crew Attestation. You will need to contact them and ask for this if you do not have an original physical copy that you can upload during your application and bring with you to assessment. No other form of documentation is appropriate.

If you cannot read some of the detail on your Attestation, please contact the issuer. The CCA does not prove that you have operated and performed your duties as Cabin Crew onboard an aircraft.

I have an Attestation but it was issued more than 5 years ago. Is that a problem?

The EASA Attestation must follow the format as stated above. If it does, but it was issued more than 5 years ago, you can also provide a list of qualifications to show that you have operated as crew in the last 5 years. This will show us the aircraft type you have operated on and qualification period/validity. The required format is illustrated below; all fields must be completed. You will also need to provide us with copies of these at application and assessment if applicable.

If you have obtained a CCA but have no flying experience, as long as the Attestation was issued within the last 5 years, this is valid If your CCA was issued more than 5 years ago, you will need to provide evidence of flying experience. A list of qualifications is evidence that you have operated as Cabin Crew.

How long before I can start and when will I receive an offer of employment?

If you are successful in your assessment, we will notify you via email with your offer. Once you have accepted and signed your contract, please complete the additional information requested. We will then begin your personal history check. A third-party company will conduct the checks on our behalf, and you will be sent a link to provide your pre-employment history.

You will have 7 days to register your information; if you do not register within 7 days, we will withdraw your application. You will be asked to provide comprehensive history for the last 5 years in both the UK and overseas, which includes employment, education and any gaps of over 28 days. You will be provided with details on how to obtain your criminal record check (CRC) required for cabin crew roles.

Once your personal history check is complete, you have been cleared medically and you have completed the required steps, you will be ready to attend the Cabin Crew New Entrant Training.

If you have applied via the "Cabin Crew with Attestation" campaign, and are successful at assessment, you will be offered employment following the assessment and you will not need to complete the Attestation training.

I already have an Attestation. Do I need to complete the full New Entrant Training?

You may be eligible to apply via our "Cabin Crew with Attestation" campaign if you meet the following criteria, would mean you would not need to complete the Attestation training.

You have never had an Attestation refused or revoked

You have successfully completed a Cabin Crew Attestation Course and the associated examination in accordance with EASA Aircrew Regulation Part CC C

You hold a valid EASA Cabin Crew Attestation (CCA) which was issued within the last five years (or if issued more than 5 years ago you have flown on at least one aircraft type and can provide qualifications to prove this).

What if I have a tattoo?

British Airways uniform policy requires that tattoos must never be visible outside the uniform.

As a guide, areas shown in grey on this diagram will not be covered by our uniform (when wearing a short-sleeved shirt). No tattoos must be visible on the face, hands, neck or arms. Additionally, as all our uniform shirts are white, you will be required to wear an appropriate white undergarment if you have a tattoo on your upper body in the blue area, so that your tattoo is in no way visible through the uniform shirt. Any tattoos in the red area must be covered.

Please note that covering tattoos with plasters, jewellery or watches in the grey areas is not permitted and it will remain your personal responsibility that tattoos are never visible when in uniform.

Who is eligible to apply?

External crew with 24 months' or more continuous flying experience, with British Airways previously or another airline. If you are currently Gatwick Cabin Crew with British Airways, unfortunately you are not eligible to apply for this role.

If you hold a valid EASA (European Aviation Safety Agency) Cabin Crew Attestation (CCA), the CCA must have been issued within the last 5 years, or if issued before this, you must have flown on at least one aircraft type.

It is not essential that you hold an EASA CCA; if you do not currently hold an EASA CCA this will be arranged for you as part of the training.

I currently hold an Attestation. How do I know if it is valid?

The Cabin Crew Attestation (CCA) is a record of completion of Initial Safety Training to the European Aviation Safety Agency (EASA) regulations. The competent authority or the airline on the authority's behalf must issue each Cabin Crew member with a CCA once training is complete. The CCA must conform to a standard specification which will look like this:

Your Attestation will be checked and forms part of the role's essential criteria. If you are unable to provide this, you will need to apply via our other Cabin Crew campaign

The CCA must have all 12 fields; fields 2 to 11 must be populated. If not, contact your issuing competent authority or airline

There is no need for the CCA to contain the "EASA Form 142 Issue 1". However, it does require all 12 numbered items

We can only accept Attestations from UK Cabin Crew Training Organisations (CCTOs) and EU member state airlines

If you have flown for an EASA member airline, or attended a Cabin Crew Initial course with a UK CCTO, they are responsible for issuing your Cabin Crew Attestation. You will need to contact them and ask for this if you do not have an original physical copy that you can upload during your application and bring with you to assessment. No other form of documentation is appropriate

If you cannot read some of the detail on your Attestation, please contact the issuer. The CCA does not prove that you have operated and performed your duties as Cabin Crew onboard an aircraft

I have an Attestation, but it was issued more than 5 years ago. Is that a problem?

The EASA Attestation must follow the format as stated above. If it does, but it was issued more than 5 years ago, you can also provide a list of qualifications to show that you have operated as crew in the last 5 years. This will show us the aircraft type you have operated on and qualification period/validity. The required format is illustrated below; all fields must be completed. You will also need to provide us with copies of these at application and assessment if applicable.

If you have obtained a CCA but have no flying experience, as long as the Attestation was issued within the last 5 years, this is valid If your CCA was issued more than 5 years ago, you will need to provide evidence of flying experience. A list of qualifications is evidence that you have operated as Cabin Crew.

How long before I can start and when I will receive an offer of employment?

If you are successful in your assessment, we will notify you via email with a provisional start date. Once you accept this, your offer and contract will be available via the portal. Once you have accepted and signed your contract, please complete the additional information requested. We will then begin your personal history check. A third-party company will conduct the checks on our behalf, and you will be sent a link to provide your pre-employment history.

You will have 7 days to register your information; if you do not register within 7 days, we will withdraw your application. You will be asked to provide comprehensive history for the last 5 years in both the UK and overseas, which includes employment, education and any gaps of over 28 days. You will be provided with details on how to obtain your criminal record check (CRC) required for cabin crew roles.

Once your personal history check is complete, you have been cleared medically and you have completed the required steps, you will be ready to attend the Cabin Crew New Entrant Training.

What if I have a tattoo?

British Airways uniform policy requires that tattoos must never be visible outside the uniform.

As a guide, areas shown in grey on this diagram will not be covered by our uniform (when wearing a short-sleeved shirt). No tattoos must be visible on the face, hands, neck or arms. Additionally, as all our uniform shirts are white, you will be required to wear an appropriate white undergarment if you have a tattoo on your upper body in the blue area, so that your tattoo is in no way visible through the uniform shirt. Any tattoos in the red area must be covered.

Please note that covering tattoos with plasters, jewellery or watches in the grey areas is not permitted and it will remain your personal responsibility that tattoos are never visible when in uniform.

Am I eligible for the Cabin Crew Apprenticeship programme?

You will be eligible for the Cabin Crew Apprenticeship if:
You do not hold a Cabin Crew Attestation (CCA);
You have not flown as Cabin Crew before.

I have previously flown as Cabin Crew; can I apply for the apprenticeship?

We're afraid not. The apprenticeship is open to applicants who have not flown as Cabin Crew before and do not hold a Cabin Crew Attestation (CCA). Please apply for our experienced Cabin Crew opportunities at Heathrow or Gatwick - you could still become a valued member of the team.

What qualifications do I need?

As part of your learning journey, you will need to undertake an assessment in functional skills to gain level 2 qualifications in English and Maths (if you do not already have them). However, you will not need to complete the functional skills qualifications if you can provide original certificates for any of the following:

Level 2 Functional Skills qualification in English and/ or Mathematics

4 or C grade GCSE (or international GCSE) qualification in either English, English Literature, English Language, or English Language and Literature and/or Mathematics, Linear Maths, Modular Maths, Application of Maths, Methods in Mathematics, Additional Mathematics, Mathematics - Numeracy, or Use of Mathematics

E grade A' Level or AS Level qualification in either English Language, English Literature or English Language and Literature and/or Mathematics, Pure Mathematics, Further Mathematics or Use of Mathematics

C grade O' Level qualification in either English Literature or English Language and/ or Mathematics

Level 2 in Essential Skills Wales or Northern Ireland in Essential Application of Number Skills

Level 2 Essential Skills Wales or Northern Ireland in Essential Communication Skills

C grade Scottish Intermediate 2 in English and/or Mathematics, Scottish National 5 in English and/or Mathematics or Grade 3 Scottish Standard Grade Credit in English and/or Mathematics

If you have lost your certificates, you can request a 'certified statement of results', which is acceptable evidence of your grades/qualifications. Find out more here https://www.gov.uk/replacement-exam-certificate

What is expected of me during my first 12 months?

A: We expect all new entrant Cabin Crew to naturally have a period of time to settle in after initial training. Roughly one month after starting flying, all new Cabin Crew colleagues come back on the ground to add to their learning for a 'Welcome to fleet day' at your base, either Gatwick or Heathrow. In your first 12 months you will be in your probation period and we want you to feel supported from day one and we want to set you up for success. British Airways is a fast paced global business and our customers have the highest expectations of us. We expect you to:

Maintain excellent attendance & punctuality for all duties, showing willingness and flexibility

Revising and being up to date on all safety and service standards

Demonstrating the highest standards of service to our customers whilst maintaining excellent uniform standards

Working towards your New Entrant 0-12 months objectives and keeping in touch with your manager proactively

Obtaining feedback through monthly onboard assessments and demonstrating progress against goals and objectives

Keeping up to date with the requirements of the Cabin Crew Apprenticeship Programme

How long before I can start and when I will receive an offer of employment?

If you are successful in your assessment, we will notify you via email with a provisional start date. Once you accept this, your offer and contract will be available via the portal. Once you have accepted and signed your contract, please complete the additional information requested. We will then begin your personal history check. A third-party company will conduct the checks on our behalf, and you will be sent a link to provide your pre-employment history.

You will have 7 days to register your information; if you do not register within 7 days, we will withdraw your application. You will be asked to provide comprehensive history for the last 5 years in both the UK and overseas, which includes employment, education and any gaps of over 28 days. You will be provided with details on how to obtain your criminal record check (CRC) required for cabin crew roles.

Once your personal history check is complete, you have been cleared medically and you have completed the required steps, you will be ready to attend the Cabin Crew New Entrant Training.

What if I have a tattoo?

British Airways uniform policy requires that tattoos must never be visible outside the uniform.
As a guide, areas shown in grey on this diagram will not be covered by our uniform (when wearing a short-sleeved shirt). No tattoos must be visible on the face, hands, neck or arms. Additionally, as all our uniform shirts are white, you will be required to wear an appropriate white undergarment if you have a tattoo on your upper body in the blue area, so that your tattoo is in no way visible through the uniform shirt. Any tattoos in the red area must be covered.
Please note that covering tattoos with plasters, jewellery or watches in the grey areas is not permitted and it will remain your personal responsibility that tattoos are never visible when in uniform.

Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you've done that, you'll be able to set up your vacancy alerts subscription.

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If you're thinking of joining as Cabin Crew, there are probably a few questions on your mind. In this section, you'll find the answers to questions that we're frequently asked by candidates.

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Airlines that are outside of the UK are usually stricter on their standards and more discriminatory towards their staff, particularly women.

Women must have their hair in a slick back bun and if it does not suit them the airline will order them to cut their hair to shoulder length.

Women must only follow the makeup routine provided to them by the airline

Women's nails must perfectly match their lipstick

Men are not allowed to wear makeup or paint their nails in order to stay traditional

If a pregnant woman returns to the airline after maternity, she is required to fit back into size 6 uniform with no exceptions

Most Asian airlines have predominately male cabin crew as women leave to start a family

UK airlines are no longer allowed to discriminate like this as the equality and diversity act is in place.

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Airlines Uncovered: Backstage at Qatar Airways Operations

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When cabin crew are in uniform they are constantly representing the airline, whether they are on or off duty. When they are in uniform they must not:

Drink alcohol (even one glass of wine)

Smoke or vape

Swear

Act inappropriately

Cabin crew must change before going out to eat or drink during a stopover. Once they are out of their uniform they are free to smoke and drink alcohol, however they must not act inappropriately or take part in any drug activity. This is because a passenger may recognise them on their flight home from the night before which can lead to bad press.

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This is an example of a scandal which heavily effected the reputation of British Airways. The article describes how cabin crew and pilots took part in taking drugs the night before a flight which got leaked. This would prevent passengers from flying with them and using their services due to their behavior off-duty.

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Secret party lives of airline staff - pool sex & tell-tale ‘sign’ of crew affair

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WITH their jet-set lifestyle flying all over the world to luxurious and exotic locations, the world of airline crew is never short of glamour. But underneath the polite smiles, impeccable service a…

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Uniform can also help potential customers identify an airline. For example, TUI is often associated with blue, Virgin Atlantic red and EasyJet Orange. The signature colours of each airline allows the company to market themselves purely based on a uniform, as people see their staff and are reminded of the airline and what they offer.

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Bad hygiene can affect customer service. This is because cabin crew are the people that passengers see from the moment they board to the moment they land and exit the aircraft. For example, if a member of cabin crew looks and smells unclean while serving a customer food or drinks the customer is likely to be disgusted and not want to fly with that airline again. This also applies to ungroomed facial hair and unclean hair.

Being well groomed also adds professionalism, meaning passengers are more likely to trust crew members as they look like they know what they are doing and can take care of their needs. This especially applies when a passenger has a disability as they can clearly identify who to go to if they need assistance.

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Essentials of Cabin Cleanliness and Services: What Makes or Breaks Your Flight Experience

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Discover the key factors of cabin cleanliness and services that can enhance or ruin your flight experience for a comfortable journey.

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When crew are looking professional and healthy it is likely to boost their confidence and self esteem which will improve their mood therefore level of customer service. A uniform also unites a team as shown in the photo above, this will also give crew a sense of belonging and security which again boosts their confidence.

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Cabin crew uniform, particularly women's is specially adapted in order to ensure 100% safety of both passengers and crew members.

Skirts are adapted to have a slit at the back (kick pleats) to allow full movement in an emergency. For example if a passenger requires CPR but is in their seat, crew need to be able to climb over to the passenger and safety carry them to the aisle to perform CPR or the defib. This also applies in another emergency such as a fire, the adaption allows them to move freely and quickly in the skirt to extinguish the flame on board.

When cabin crew greet you before your flight they are often wearing heels. This is so they look smart and professional during the first impression. However most airlines now require a change of smart flats for during the flight. This is because in the event of an emergency and disarming of the doors, a sharp heel point runs the risk of popping the emergency slide which will put passengers and other crew members in danger.

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Here is an example of a skirt with a kick pleat.

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How uniform differs depending on the airline:

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How uniform differs depending on the airline:

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Different airlines tend to have similar rules and standards but incorporate different colours in order for them to be easily identified. For example British Airways uniform includes a blue blazer/dress, with blue skirt/trousers with a red tie or neck scarf whereas Qatar Airways is more formal requiring a dark red blazer, dark red skirt/trousers with a dark red hat. Qatar Airways also has stricter requirement on nails and makeup compared to British Airways. For women at Qatar Airways, nails must be acrylic or painted dark red to match their clothing however this is not a requirement for crew at British Airways, their nails just need to be clean and well-groomed. Similarly, at Qatar Airways, women are required to wear red lipstick whereas at British Airways they are not.

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Examples of different airline standards on representation on and off duty:

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Examples of different airline standards on representation on and off duty:

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Cabin crew at Tui are expected to act the same on duty as they are off duty. For example, although they do not have to wear their uniform, they are still required to maintain a welcoming and positive attitude. This is because they are still representing the airline during a stopover therefore needs to remain professional to maintain a positive reputation for Tui. Although they are allowed to smoke and drink off duty, it is not permitted for them to do this heavily and they are not allowed to get intoxicated within the hotel. This is because passengers may be staying at the same resort/ hotel as them and will spread bad word of mouth if a member of crew is recognised from heavily drinking the night before, or seen being rude to others. This is similar for other airlines such as EasyJet or British Airways.

However, some Asian airlines do not allow their crew to drink alcohol or smoke at all, as it is frowned upon in some of their passenger's cultures, so they eliminate the risk all together.

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A male cabin crew member at Virgin Atlantic 

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Virgin Atlantic in particular have adapted to changing trends in society. Recently, they have introduced gender neutral uniforms and allowed everyone to wear makeup in order to ensure staff of all genders and sexualities are comfortable in the workplace and do not feel discriminated against. Anyone can wear skirts and trousers there is no set gender for this anymore at Virgin Atlantic.

Similarly, British Airways have also introduced a rule that any member of staff can wear makeup and women are no longer required to wear makeup if they do not wish to. It does not matter as long as they look professional and well-groomed.