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I report my duty with Madam Azira at McDonald's Iconic Simpang Ampat DT at 11am. On the same day, I had an orientation for the crew. apart from that, I was also briefed on food safety and typoid jab. During these first 2 weeks, I was taught about grilled and fried products such as chicken, beef and fish. I have also been assigned to be in the kitchen as a initiator to make the orders that have come in. I learned how to make burgers that need to be made quickly and thoroughly. Quality is emphasized in the aspect of preparing customer orders.

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Hi! My name is Noor Hafiza binti Harun, matric number 271162. I am Hospitality students from Universiti Utara Malaysia. Currently I am in semester 8 and attending my practicum at McDonald's Iconic Simpang Ampat DT, Pulau Pinang. In this padlet, I will share my activities and documents related to my internship from 03 April 2023 untul 04 October 2023. Let's check it out!

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I was given instructions on how to cook porridge. In addition to porridge, I also need to cook Nasi Lemak McD according to the correct measurements to produce a quality product. Next, I learned the basic menu for the breakfast menu. I was taught how to cook grilled products such as chicken sausage, round eggs and scrambled eggs for the breakfast menu. This product is essential for creating a breakfast menu. I have also explained how to make fluffy muffins. Muffins are also one of the main products for creating a breakfast menu.

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I was assigned to be at the front counter. I need to prepare the order from the customer from the ordered food, drink and dessert. I need to ensure a very short time to complete customer orders to obtain maximum customer satisfaction. In addition, I have also taken care of the fries and hashbrown section to ensure that the product can be produced smoothly.

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The third month, I was taught to make filters in the vats and fries section. Also this month, I was given a schedule to enter the workplace opening and closing. I was taught many things related to this premise. I was taught more about the breakfast menu and the regular menu. I have to remember all the breakfast menus and regular menus available to facilitate my work to produce quality products.

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For the third week, I was only placed in the McCafe section. I need to learn and know all the menus related to McCafe. For example such as the menu of drinks and pastries that are available. Every drink has a different measurement and I had to learn them all. This will help me produce the drink in no time.

For the fourth week, I was only in the MDS section. I need to complete all customer orders that have entered the system quickly and neatly. Customer orders in this section consist of three, namely foodpanda, grab and mcdelivery. I was also taught to make an MDS report every time my shift ended.

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I was assigned to be in the grill section. I have to grill products by following the correct instructions every time. All grill products have their own timers. During the 2 days I was in the grill section, I got the "Grilled Master" batch button from OC.

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Also, I was put in the french fries section for a week. I was explained how to cook french fries properly. Each product that needs to be cooked has its own timer that needs to be followed. next, I was on the presenter's side for one week. This makes me more efficient in carrying out the assigned tasks.

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The manager trusted me to be in the kitchen for 2 weeks as a initiator. A very enjoyable experience. I was able to carry out this responsibility well even though the situation was quite busy in terms of time. Be able to know all available products including new products that have promotions.

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For 2 weeks I was instructed to be a runner. I have studied all the available runners which are DT runners, MDS runners and counter runners. All runners have their own tasks. The DT runner must be quick and make sure the given product is correct before handing it over to the presenter. The same goes for MDS runners. For the counter runner, I have to make sure whether the customer's order is to dine in or take away. Only then can I make a customer order. After finishing, I have to hand over to the front counter for further action.

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For my last month as an internship student, I was only in the drive thru order taker section. This is because I am good at taking customer orders. Every day being in the same section makes me more efficient and quick to receive orders from customers. Doing two jobs at the same time is not an easy thing but I managed to do it. It's a great achievement for me.

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I'm still in the same section just a little different for this week because the order to take the crew at the same time needs to be in the rice and porridge section. It keeps me busier than usual.

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For my last days here, my working hours were only in the morning, according to the instructions according to the drive thru section. It's a good job. For my last day, I got a new task where I have to sell 25 cups of McCafe drinks in 1 hour during my shift. Well done to me, I managed to carry out the task successfully.

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I was assigned to take care of the lot & lobby. I need to ensure that both places are always clean and tidy to guarantee the comfort of customers who come to our premises. Customers come to dine so the lobby should always be clean and fragrant. This can also ensure customer satisfaction is at a very good level. Besides that, I was also placed in the drive thru section as a presenter, order taker and cashier. As a presenter person, I have to prepare all the necessary condiments and give them to the customers. For the order taker and the cashier it is in the same place, I have to take the customer's order and at the same time I also have to take the payment from the customer. Multitasking is real.