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Shopee is an online shopping and business application that helps sellers and customers easily interact with each other.

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Select product variations (size - color - quantity)

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The customer selects a product, adds it to the cart, and completes the payment through the Shopee app. After that, the Shopee system processes the payment and sends an order confirmation to both the customer and the seller.

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Enters/selects shipping address

Chooses a payment method (e.g., ShopeePay, COD, bank transfer, credit card)

Selects shipping option (standard, express, etc.)

Reviews the order and places it.

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Shopee confirms the order and notifies the seller.

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Packs the item

Books pickup or drops it off to a partnered courier

Marks the order as “Ready to Ship”

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Select Pending Pickup from the To Do List on the Seller Central home page.

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Select Pending Pickup from the To Do List on the Seller Central home page.

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Click Pending to check unconfirmed orders

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Click Pending to check unconfirmed orders

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Select Shipping Method (I will bring the item to the post office myself or the Shipping Unit will pick it up) and select Confirm

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Select Shipping Method (I will bring the item to the post office myself or the Shipping Unit will pick it up) and select Confirm

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Shopee’s logistics partner picks up and delivers the item.The customer can track the order in real-time via the Shopee app.

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With the method of Shipping Unit picking up the goods

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With the method of Shipping Unit picking up the goods

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-Select the Pickup Date that matches the Shop's business hours from the list and select Confirm.

-Pack the order according to Shopee's packaging specifications. Select Print Delivery Receipt and affix the Receipt to the package

-Hand over the parcel to the courier when he arrives at the pickup address.

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Make sure the Pickup Address is correct!

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Select the Pickup Date that matches the Shop's business hours from the list and select Confirm.

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Select the Pickup Date that matches the Shop's business hours from the list and select Confirm.

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Receipt and affix the Receipt to the package.

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Receipt and affix the Receipt to the package.

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Hand over the parcel to the courier when he arrives at the pickup address.

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Hand over the parcel to the courier when he arrives at the pickup address.

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With this method I will bring the goods to the post office myself.

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With this method I will bring the goods to the post office myself.

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- Sellers should refer to the List of Post Offices near you to arrange for self-delivery to the shipping unit.

- Pack the order according to Shopee's packaging specifications. Select Print Delivery Note and stick the Note on the package. Because the Shop brings the goods to the parcel itself, please pay attention to the delivery deadline to avoid delays!

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 Sellers should refer to the List of Post Offices near you to arrange for self-delivery to the shipping unit.

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 Sellers should refer to the List of Post Offices near you to arrange for self-delivery to the shipping unit.

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The Shop brings the goods to the parcel itself, please pay attention to the delivery deadline to avoid delays!

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Note and stick the Note on the package.

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Note and stick the Note on the package.

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Shopee allows buyers to request a return and refund under certain conditions, following a clear process and timeline.

Eligible Reasons for Return

Return Request Timeframe

Return Process

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Buyers can request a return if:

The product received is wrong (wrong size, color, model, or item)

The product is damaged, defective, or not functioning properly

The product is counterfeit or fake

The order is incomplete (missing items)

⛔ Returns are not accepted in cases such as:

The buyer changes their mind without any issue from the seller

The product belongs to a non-returnable category (e.g., underwear, fresh food, used items, etc.)

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Buyers must submit a return request within 3–7 days after the order status is marked “Delivered”

The exact return window may vary depending on the product category or seller’s policy

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Buyer submits a return request via the Shopee app

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Buyer submits a return request via the Shopee app

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→ Select the reason and upload photo/video evidence

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Shopee reviews the request and informs the seller

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Shopee reviews the request and informs the seller

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→ The seller can accept or dispute the request

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The buyer ships the item back using a courier arranged by Shopee

Shopee withholds payment until the return process is completed

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If the seller confirms proper return → Shopee refunds the buyer

If there is a dispute → Shopee steps in to mediate