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Alemba Partnership Announcement with Test Triangle

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Alemba Partnership Announcement with Test Triangle

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Alemba announces a strategic partnership with Test Triangle to expand ITSM service capabilities and strengthen technology offerings.

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Alemba Announces Strategic Partnership with Test Triangle to Expand Global Reach

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Alemba is pleased to announce a new partnership with Test Triangle, a trusted provider of IT service management, consulting and digital transformation services with a strong global presence, particularly in Ireland and India.

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ASM and ServiceNow Integration for Barts Health by Alemba

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ASM and ServiceNow Integration for Barts Health by Alemba

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Alemba delivers a ServiceNow connector for ASM at Barts Health, enhancing service delivery and systems integration.

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We're excited to share a new demo video highlighting the power of our ServiceNow Connector, featuring real-world use by Barts Health NHS Trust.

This integration enables teams using Alemba Service Manager (ASM) to collaborate in real time with departments and suppliers working in ServiceNow. The result is faster service delivery and a more unified support experience.

"More and more of our customers are finding value in extending their service capabilities without the cost and complexity of replacing existing systems," said Emily Taggart, CEO of Alemba. "Our integration with ServiceNow helps them do just that. It enables true cross-platform collaboration, reduces ticket duplication, and speeds up resolution times."

Delivering Results for Barts Health NHS Trust

Barts Health NHS Trust, one of the largest NHS trusts in the UK, is successfully using the connector to streamline support between internal ASM teams and external suppliers who work in ServiceNow. This approach allows them to maintain a single point of contact for users while delivering joined-up service behind the scenes.

"Our goal was to improve collaboration and reduce delays caused by manual updates between systems," said David Rimmer, Head of ICT - Service Delivery at Barts Health NHS Trust. "With this integration, teams on both platforms can work together more effectively, with visibility of all relevant updates, tasks and communications - without switching tools."

Key Integration Features include:

Real-time syncing of Incidents, Problems, Requests and Tasks

Custom field mapping across systems, including notes, statuses, attachments and priorities

Reduced licensing costs by extending access to ServiceNow data without requiring additional fulfiller licenses

Full support for both Alemba Cloud and on-prem deployments

Watch the Demo

Our latest video offers a clear, visual walkthrough of the ServiceNow Connector in action. It shows how organisations can break down silos and accelerate IT support across platforms.

Interested in connecting with a different ITSM platform?

Alemba can support integrations beyond ServiceNow. Reach out to learn more at www.alemba.com.

About Alemba

Alemba is a global ITSM software provider dedicated to helping organisations streamline and automate IT service delivery. Alemba Service Manager (ASM) is an enterprise-grade platform used across healthcare, government and commercial sectors to drive efficiency and improve service outcomes. For more information, visit alemba.com.

About Barts Health NHS Trust

Barts Health NHS Trust is one of the largest NHS trusts in the UK. It delivers specialist and community healthcare services to more than 2.5 million people across East London and is committed to modernising its IT infrastructure to support safe, effective patient care.

Back to Blog

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Alemba & Barts NHS: Real-Time ServiceNow Integration Demo

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Discover how Barts Health NHS Trust boosts ITSM efficiency with Alemba's ServiceNow Connector - enabling real-time collaboration and faster service

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Alemba and Busisoft Join Forces for ITSM Solutions

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Alemba and Busisoft Join Forces for ITSM Solutions

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Alemba partners with Busisoft to broaden ITSM solution offerings across new regions, focusing on client success and innovation.

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Alemba Partners with BusiSoft to Grow Presence in Southeast Asia

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Alemba teams up with Thai IT services provider BusiSoft to deliver enterprise ITSM solutions across Southeast Asia with Alemba Service Manager. Learn more.

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Alemba Partners with Edifya to Expand ITSM Reach

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Alemba Partners with Edifya to Expand ITSM Reach

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The collaboration between Alemba and Edifya is set to enhance ITSM delivery and support digital transformation initiatives.

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Alemba and Edifya Partner to Expand Across Spain & LATAM

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Alemba partners with Edifya to bring ITSM solutions to organisations in Spain and South America. Discover how Alemba Service Manager supports digital transformation.

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Alemba Appoints Emily Taggart as General Manager

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Alemba Appoints Emily Taggart as General Manager

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Alemba names Emily Taggart as General Manager, bringing leadership expertise to support growth and strategic direction.

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Alemba Appoints Emily Taggart as General Manager

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Emily Taggart becomes General Manager of Alemba, bringing customer-focused leadership as Simon Nugent steps into a Group Manager role at Volaris.

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Discover Alemba Service Manager, an all-in-one ITSM tool that offers seamless integration, robust features, and uncompromising functionality. Request a product demonstration: https://alemba.com/asm/demo

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The Alemba Service Manager chatbot functionality serves as a ready-to-use virtual analyst, enhancing customer self-service by promptly addressing common inquiries. Find out more at https://alemba.com/features/alemba-chatbot-10

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Teams integration in Alemba Service Manager

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Teams integration in Alemba Service Manager

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See how you can chat using integration with Microsoft Teams, built right into Alemba Service Manager.

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Teams integration in Alemba Service Manager

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Find out more about how Barts Health NHS Trust use Alemba Service Manager here: https://alemba.com/customers/achieving-wor...

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New Features of Alemba Service Manager's Customer Portal

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New Features of Alemba Service Manager's Customer Portal

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Discover the latest features of Alemba Service Manager's self-service customer portal, including: Publish top promoted catalog items to the dashboard Publish most viewed FAQs Global search And more! Visit alemba.com for more.

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New Features of Alemba Service Manager's Customer Portal