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If you receive feedback about the way a person prefers to be contacted, note this and share with relevant services.

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Letters within the health service are sometimes automatically generated by IT systems, remember some may need manual modification.

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Use simple language. Avoid ambiguity and give clear instructions and/or information.

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Add a photograph of the clinician the person will be seeing.

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Add images to represent key words and phrases in addition to the text.

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Remove any unnecessary text to avoid confusion.

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Be mindful of the colour of text, blue on white could be difficult for some people to read.

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Explain potentially complex terms like 'annual health check'. What does this mean for the individual?

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Use larger font sizes within the letter for easier reading.

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Address the individual by name.

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Many people recognise the NHS logo as being related to their health.