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Your order has been forwarded to the driver

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Your order has been forwarded to the driver

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Your order is being cooking by the restaurant

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Your order is being cooking by the restaurant

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Besides Baemin discount coupons, certain restaurants also give you discounts when you order food through apps

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2 : Selection of Beamin's promotions for customer

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2 : Selection of Beamin's promotions for customer

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Refund policy for canceled order for BAEMIN MART partners only 

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Refund policy for canceled order for BAEMIN MART partners only 

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2. Communicated with experienced restaurants, achieving good revenue but also passionate about sharing, BAEMIN kitchen Ambassadors will support and give advice to their restaurant during operation.

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At this time, BAEMIN will proceed to create a store on the system and have the next announcement in 3-4 working days.

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After filling in the details in the Form, please click submit and wait for approval

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Step 4: Fill in the restaurant information form

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Step 4: Fill in the restaurant information form

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Partners please fill in the restaurant information as below, if the form is approved, you will be directed to the next step.

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Step 2: Verify Email and Login to Merchant Portal

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Step 2: Verify Email and Login to Merchant Portal

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To ensure that the Email you have provided is correct, after creating an account, BAEMIN will send to your Email the message "Email address confirmation required". Please click "Verify".

After successful Email authentication, you will be automatically redirected to the Login page on the Merchant Portal.

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Step 4: Driver partner delivers goods to customers. 

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Step 4: Driver partner delivers goods to customers. 

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After completing all the steps, the restaurant will hand it over to the driver to deliver the order to the customer.

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Case 2: The restaurant cannot accept orders

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Case 2: The restaurant cannot accept orders

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If the restaurant cannot accept the order placed by the customer, the restaurant needs to follow the detailed instructions above.

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Case 1: The restaurant can accept orders 

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Case 1: The restaurant can accept orders 

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The owner should wait for the driver to come to the restaurant before preparing the food. When delivering food to the Driver, the restaurant side needs to provide order information in two forms of paper invoices or order detail screen shots.

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Step 3: Deliver the goods to the driver partner.

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Step 3: Deliver the goods to the driver partner.

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Step 2: Check details and process the order.

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Step 2: Check details and process the order.

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The shop owner can check the information in the Order Details section in this section.

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1. First time partners participating in promotional packages: Free registration: restaurant partners will not have to pay any fees when they sign up for 1 of the packages of this program. Media support: restaurants participating in the promotion will be introduced in a multi-tier promotion package. Collection of promotional offers on customers' apps, in promotional posts on Facebook and Instagram

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After setting this mode, when there is an order, the status will be updated as shown in the image below

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This is the first step you need to take before generating an order.

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Step 1: Set up automatic order confirmation mode. 

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Step 1: Set up automatic order confirmation mode. 

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Service fee incentives for Restaurants registered in new cities

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Process of receiving orders, completing orders of business owners

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Process of receiving orders, completing orders of business owners

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Step 1: Create an account on the Merchant Portal System

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Step 1: Create an account on the Merchant Portal System

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Partners access merchant-portal.baemin.vn or website merchant.baemin.vn and select the Restaurant Partner button.

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3: Choose the dish, quantity and side dishes

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3: Choose the dish, quantity and side dishes

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Especially you can also make notes with the restaurant such as whether spicy or not

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2: Select a specific restaurant and choose to dishes you want

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2: Select a specific restaurant and choose to dishes you want

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1: Select the category you want to search

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1: Select the category you want to search

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UIC accident insurance - an invisible companion of Min's driver 

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UIC accident insurance - an invisible companion of Min's driver 

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Accident insurance package of Union Insurance Company (UIC) - a member of Japan's leading Sompo Japan insurance group, with maximum compensation up to 100 million VND/case...

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BAEMIN has continuously implemented programs and benefits packages to take care of Driver Partners

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BAEMIN has continuously implemented programs and benefits packages to take care of Driver Partners

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- Unlimited haircuts up to 50% at East West Babershop.
- To make the delivery journey of the Partner's order convenient and safe, as well as the motorcycle maintenance of the Best Partner, BEAMIN has cooperated with the Express Center system to offer a series of discounts when buying lubricants up to 50 %

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BAEMIN offers a 24/7 Motorcycle Rescue package to BAEMIN Driver Partners.

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BAEMIN offers a 24/7 Motorcycle Rescue package to BAEMIN Driver Partners.

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During the operation, sometimes the Partner will easily encounter unexpected problems with the motorbike but cannot find a repair place nearby, includes:
- Support to unlock the vehicle
-  Deliver gasoline to the place without fear of turning off the road
- Patching the shell, handling the engine stall

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Incentives      for       Driver Partners

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Incentives      for       Driver Partners

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Step 5: Take the order and slide "successfully" 

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Step 5: Take the order and slide "successfully" 

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After taking the order from the restaurant. The partner slides the "success" bar to end the task, "takes the order" and moves on to the "delivery" task

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Step 4: Order and take the receipt to the restaurant to queue and follow the staff instructions: 

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Step 4: Order and take the receipt to the restaurant to queue and follow the staff instructions: 

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With BAEMIN's Partner Restaurants: just show the screen with the code to the staff.

For Restaurants that are not BAEMIN's partners: click "dinner details" to view dish information and order.

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Step 3: Slide the "start" bar and go to the restaurant

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Step 3: Slide the "start" bar and go to the restaurant

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After contacting the customer and confirming the order successfully, Partner slides the "start" bar and navigate to the restaurant address. If the partner doesn't know the way to the restaurant, select the "Navigate" button next to the address line.

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At the order detail screen, there is clear customer information. Please select the phone icon to call Guest and confirm the order information.

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At the order delivery screen, the partner will see the restaurant name, restaurant address, delivery address and delivery fee (if any). Please click “Accept” to receive the order and “Reject” to skip the order.

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The detailed process of the task "Take the order"

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The detailed process of the task "Take the order"

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Step 4: Delivery and slide the “success” bar

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Step 4: Delivery and slide the “success” bar

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- The partner checks the "customer collection" section, then collects the correct amount displayed on the application.
- Once the food is delivered, slide the “Success” bar to complete the order.

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Step 3: Call to notify the customer to receive the dish

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Step 3: Call to notify the customer to receive the dish

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Please press the phone icon to call the customer and notify the customer to receive the dish

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When arriving at the address, the driver clicks on “Picture” and takes a photo of the dish.

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Step 1: Slide the "Get Started" bar and navigate to the Customer address

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Step 1: Slide the "Get Started" bar and navigate to the Customer address

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Partners need to ensure that they have received their order from the Restaurant before they are allowed to slide the "Start" task "Delivery" task.

Slide the brake “Start” and go to the Customer address. If the Partner does not know the address to the Client, please select the “Navigate” button next to the Client address line.

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The detailed process of the task "Delivering food"

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The detailed process of the task "Delivering food"

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Standard order fulfillment process BAEMIN:

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Standard order fulfillment process BAEMIN:

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Book the BAEMIN Rider App. The driver will receive orders – randomly from the system. After clicking “accept” the order details will be displayed on the application, then there are 2 tasks: “Take the order” and “Deliver the food”

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Step 4: Select a payment method and add promote

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Step 4: Select a payment method and add promote

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- Bonus for orders from far away
- Bonus for rush hour
- Bonus for quantity orders
- Bonus for high value orders

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At Baemin's main interface, swipe to scroll from the top down to refer to Baemin's suggested collection such as: Delicious restaurants in my district - discount up to 25K, Recent hot deals, What's delicious around here?… .

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Find food and drink that in the category of food classification: rice, vermicelli, pho, bubble tea, etc.

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Search for restaurant name or food and drink name in the search bar

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Customers can find a restaurant or food in 3 ways:

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- Check, change the delivery address if the address is wrong or you order for friends and relatives.
- Confirming accurate GPS positioning on the map helps shippers deliver goods more conveniently and quickly.

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Touch here to change the delivery address

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Touch here to change the delivery address

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Select the available address on the system

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Select the available address on the system

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Type the address you want to receive the food

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Type the address you want to receive the food

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BAEMIN is an online application bringing the mission of “Helping people eat delicious food anytime, anywhere”. The brand's signature slogan is "BAEMIN, it's hot and crispy!", demonstrating the fast food delivery speed while ensuring the safety of the drivers.