# data[].attributes.body
+ Claims for shortage, damage or delay must be reported within 21 calendar days after delivery of the shipment
+ Claims for nondelivery or misdelivery must be filed within 9 months after the package was tendered to FedEx for shipment.
+ Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.
+ Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.
+ For more detailed information, including time limits for specific claim types, go to fedex.com/vn or refer to the current FedEx Standard Conditions of Carriage.

# data[].attributes.body
Step 3: E-mail, fax or mail the completed claim form with the supporting documentation to:
E-mail: vncsr@fedex.com
Fax: 848.39484.705
FedEx Express
Vietnam Call Center
SBS-FedEx Building
6 Thang Long Street
Tan Binh District
Ho Chi Minh City
Vietnam

# data[].attributes.body
Step 2: Gather the following documentation:
• Photocopy of FedEx air waybill
• All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).
• Serial number(s) of merchandise, if applicable.
• Inspection report, if applicable.

# data[].attributes.body
Step 1: Choose one of the following options:
• Complete and submit a claim form online at fedex.com/en-vn/customer-support.html
• Call customer service at 848-39480 370 ext 601 or 848-39484 700 ext 205
• Complete a claim form and e-mail, fax or mail it

# data[].attributes.headline
Service classification for packages under 68kg:

# data[].attributes.subject
Service classification for packages under 68kg:

# data[].attributes.body
FedEx Internal Priority Service

FedEx Internal Economy Service

# data[].attributes.headline
Service classification for packages over 68kg:

# data[].attributes.subject
Service classification for packages over 68kg:

# data[].attributes.body
FedEx International Priority Freight service

FedEx International Economy Freight

# data[].attributes.body
FedEx founded by Fred Smith. He came up with the idea of a global logistics company when he was a student at Yale University. After graduating from Yale, Fred Smith began Federal Express in 1971 at Little Rock National Airport.

# data[].attributes.body
FedEx stands for Federal Express which is an aviation division of this corporation. FedEx is a holding company, which engages in the provision of a portfolio of transportation, e-commerce, and business service.

# data[].attributes.body
5. Learn about FedEx Shipping
• Go to the Shipping page.
• Choose the best service that suits your budget, preferred delivery times, and customization requirements.
• Click on any service link to view details of time/range, service date, and size/weight for each service type.

# data[].attributes.body
4. See shipping rates and transit times
• Use the rate calculator on the Billing page.
• Enter the shipping and receiving locations.
• Enter the shipment details and select a shipping date.
• Click "SHOW PRICES."

# data[].attributes.body
3. Online shipping

• Log in with your user ID on fedex.com and click “Shipping” at the top of the page, then “Ship Now.”

• Enter shipment details and upload required documents.

• Verify the account to be billed, then click "Complete Shipment" to complete the shipping process and print the shipment's air waybill.

# data[].attributes.body
2. Create a login account on fedex.com

• Click "Register/Login" at the top of the page and click "Generate user id (for existing customers)".

• On the "Contact Information" page, create a user ID and password, select a secret question and enter your contact information.

• After reading the Terms of Use and Privacy Policy, click the "I accept" button to continue.

• On the "Account Information" page, enter your FedEx account number and click "Continue."

• Once successful, you will see a Confirmation screen.

# data[].attributes.body
1. Open an account
• Go to the Open Account page.
• The account type that meets your shipping requirements.
• "Open an account," then follow the steps and complete the required information.
• Attach all required documents and submit them.

# data[].attributes.body
4. Enter the reference information and click Track.
5. You can only choose to track by recipients or exceptions in the Additional Tracking Options section.
6. Select a date range and then click Track.

# data[].attributes.body
1. Select shipments in Shipping History and click Track.
2. Enter up to 30 FedEx tracking numbers in the Other Shipment Tracking section, and then click Track.
3. Select the reference field in the pull-down menu called Track With in the Track More Shipments section.

# data[].attributes.body
View tracking information within 90 days of delivery.