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People Participation          Team Padlet Index

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People Participation          Team Padlet Index

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Page 1 Participation Information
Page 2 Participation Opportunities

Page 3 Participation Workshop
Page 4 Peer Support
Page 5 Sussex Recovery College
Page 6 Sussex Health Care Partnership
Page 7 Arts & Health - Make Your Mark
Page 8 My Miniature Art Gallery
Page 9 Participation Networks
Page 10 Brighton & Hove - Working Together Group
Page 11 West Sussex - Working Together Groups
Page 12 Trust Membership
Page 13 NHS Sussex Digital First
Page 14 Cost Of Living Support
Page 15 Neurodevelopmental Participation

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What is Proxy Access for Repeat Medication Ordering in Care Homes?

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What is Proxy Access for Repeat Medication Ordering in Care Homes?

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Proxy access for repeat medication ordering in care homes was developed to allow selected care home to access and manage parts of their residents GP online services account. The ‘proxy’ (care home staff member) is given their own online access account (rather than using the patient’s login details).

GP practices can set up proxy access to order repeat medications only, meaning that care home staff can’t see anything else in the record. If, however, a resident does not want care home staff to have proxy access to any part of their record, including repeat medication, the care home must continue using a paper-based process.

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Proxy Access can be set up in 13 steps, split between the GP practice and the care home:

1. Completion of the Data Security and Protection Toolkit to ‘Approaching Standards’

2. Care home staff to be set up and using NHSmail

3. GP practice and care home to set up Data Sharing Agreement (if required – guidance needed)

4. Care home to inform Pharmacy and care home staff of the proposed changes

5. Care home to inform residents in writing of the proposed changes

6. Care home to obtain consent from each resident and send to GP practice

7. Care home to complete request forms for each member of staff requiring access

8. GP Practice to review consent forms and staff request forms

9. GP Practice to set up proxy access once consent forms received for each resident

10. Care home staff to verify their proxy access accounts

11. Care home staff to order residents’ medication online via proxy access

12. GP practice to process online medication requests

13. GP practice and care home to review staff proxy access rights

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An audit trail is kept in the GP system when a proxy accesses a patient’s record. For repeat prescriptions It records:

who accessed the record and when

what medication was ordered

who authorised or rejected the request and when.

Fewer risks and issues associated with ordering, issuing, collecting, and dispensing repeat medications

Fewer errors and queries (e.g. missing items, what has been ordered/collected from pharmacy)

Improved clinical safety

Easier and faster access, as care home staff can order at any time of the day or night

Improved data security due to care home staff have their own username and password, which also saves time

Better communications and working relationships between all

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What is Community Pharmacist Consultation Service (CPCS)?

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What is Community Pharmacist Consultation Service (CPCS)?

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NHS CPCS is a Community Pharmacist led clinical service. Community Pharmacy has been managing referrals from NHS 111 since 2019. Following a national pilot in November 2020, the NHS CPCS pathway is now national, and GP practices are able to send referrals for minor illness conditions.

Practices can screen patients using their existing screening capabilities, streaming protocols they have in place or the inbuilt screening questions in the electronic referral to the Community Pharmacy. When the referral is received, the Pharmacist will carry out a consultation with the patient which can include advice or purchase of an over the counter (OTC) medicine.

If following the consultation, the patient needs to be escalated or referred to another healthcare setting then the pharmacist can arrange this. A consultation summary is sent to the patient’s registered practice.

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A same day consultation with an NHS community pharmacist (if referred before 4pm), releasing GP capacity for higher acuity patients

Community Pharmacists are experts in medicines and managing minor illnesses (around 90% of patients during the pilots had their issues successfully dealt with by a Community Pharmacist)

Increased patient awareness of the role of Community Pharmacy – ‘first port of call’ for minor illnesses

Encourages self-care

Improved same-day access for patients – during the pilots, 86% of patients took up of the offer with high satisfaction ratings

Community pharmacies tend to have broader opening hours and are often more convenient to access than GP practice

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An eHub is a team of admin and clinical staff, employed by a group of practices to manage online consultations/enquiries.

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• Submitting online consultations offers patients convenience

• Increased availability of practice staff to support patients via traditional routes

• Improved patient access and response time

• Promotes ‘right place, right person’ by directing to appropriate service

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Installed in GP waiting rooms to be used by patients. Patients can take standard health checks along with vital signs readings (blood pressure, BMI etc.).  Promotes patient autonomy and choice.

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What is an EK Interactive Innovations health kiosk?

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What is an EK Interactive Innovations health kiosk?

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• A full Health Kiosk with plug and play additions

• What are the features?

• Units are modular, and will record a range of health readings such as; Blood Pressure; Blood Oxygen; Height, Weight, Heart Rate & Rhythm

• Data links to directly to patient records in EMIS and SystmOne

• Minimum space required for kiosk is 1350mm

• Kiosk is supplied with a foldable privacy screen which extends to 2070mm

• Staff training on day of installation, remote and onsite support

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What is the Digital Ambassadors Project?

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What is the Digital Ambassadors Project?

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A pilot project to evaluate the impact of having a funded role in a Primary Care Network to meet with patients within their practices to demonstrate how to use the NHS App along with GP practice patient access system and GP website. The aim of the project is to improve patients’ digital confidence and raise awareness of the benefits of using digital health tools to support with health and wellbeing.

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The project aims to develop a “gold standard” specification for GP Websites across Sussex.  This specification will be agreed and shared with PCNs and GP practices, and support and funding will be provided to those most in need to help them to redevelop their website to improve the patient journey.

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Supporting someone to access and use the NHS App: information for the volunteers about how to use these resources

The following resources take you through all the steps involved with getting started on the NHS App and how to use the NHS App Services:

The following 3 steps are suggested when supporting someone to use the NHS App:

Step 1: about the NHS App, making sure your client is happy to use the NHS App

Here is some key information about the NHS App and a video you can share with your client:

The NHS App is owned and run by the NHS.

It is a simple and secure way to access a range of NHS services on your smart phone, tablet or desktop.

You can download and install the NHS App from the App store, Google play or through your browser.

The NHS App is free - you do not need to pay for any of the services provided.

Get more control of your healthcare: the NHS App:

Step 2: getting started on the NHS App

Go to the support resources " Getting Started on the NHS App "

What you need to register onto the NHS App

Make sure your client:

is aware of what they need to register onto the NHS App.

knows that to gain full access to the NHS App high level proof is needed - using either:
contacting their GP to register for their GP surgery online services.

They will be sent three registration details to enter instead of using Photo ID.

It can take a few days to receive this information.

You may need to leave a few days for your client to get the information they need to register before you go to the next step.

How to download, install and register onto the NHS App

Show your client the instructions and information provided in the resources and ask them to carry out the steps independently on their own device.

The time it takes to support someone will differ depending on how confident a client is in using digital technology.

It can take up to 30 minutes to complete the registration steps.

When the steps are completed tell your client they will receive an email from NHS Login to confirm they have passed the checks and can start using the NHS App.
It can take up to 24 hours or longer in busier times to receive the email.

You may need to leave a few days for your client to get the email from NHS Login before you go to the next step.

How to login and start using the NHS App - including a quick start guide

The resources include information on how to login onto the NHS App, how to navigate and use the services.

Make sure your client is aware that the NHS App is linked to their GP surgery. Some services may be different as they are provided by their GP surgery.

Step 3: using the NHS App

Go to the support resources " NHS App Services "

This resource takes you through all the services available on the NHS App and what they can be used for. Encourage your client to look around the NHS App to see what they have access to.

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NHS App support resources for volunteers - NHS East Sussex CCG

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Supporting someone to access and use the NHS App: information for the volunteers about how to use these resources The following resources take you through all the steps involved with getting started on the NHS App and how to use the NHS App Services: The following 3 steps are suggested when supporting someone to use the NHS App: Here is some key information about the NHS App and a video you can share with your client: The NHS App is owned and run by the NHS.

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Online consultations - NHS account help and support

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Contact a GP or other health professional in your NHS account, using the NHS App or the NHS website. It saves you waiting for an appointment or going to the GP surgery.

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We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.

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Appointments and online consultations - NHS account help and support

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We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.

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Using an online form to contact your GP surgery

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Using an online form to contact your GP surgery

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You can usually contact your GP surgery using a secure and confidential online form on their website.

You can use the form to let a GP know about any symptoms you're having, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.

Your GP surgery will use the information you give them to make sure you get the right help.

How to use an online form

You can complete the form via your GP surgery's website.

Find your GP surgery to get their website details.

You may also be able to use the NHS App to access the form.

Just answer the questions and follow the online instructions.

If you find it difficult to complete the form or you do not want to use it, you can call or visit the surgery.

What happens next

Your GP surgery will usually send you an automated message straight away by text, email or as a secure online message to confirm that they've received the online form and to tell you how quickly they'll respond.

They'll usually then respond within 2 working days, but often much sooner.

Do not use an online form if your medical problem is urgent.

The GP surgery's medical team will use the information you've given them in the form to make sure you get the help that's right for you.

This could be:

a face-to-face appointment

a phone call or video consultation

a text message, for example inviting you to visit the surgery for a blood test

Benefits of using an online form

An online form is a quick and easy way of letting your GP surgery know what's wrong or raising a query or concern. This can help you get the right care when you need it.

They can also be more convenient for some people, for example, if you do not like to use the phone, or you find it difficult to call the surgery because of work or caring commitments.

If you start to feel worse and need urgent care

For urgent medical help, go to 111.nhs.uk, or call 111 if you cannot get help online.

For emergencies, call 999 for an ambulance.

Video: how to access your GP surgery

This video explains how you can access a GP surgery, including how to contact the surgery, how you'll get care, and how face-to-face appointments have changed.
Watch the video about how to access your GP surgery on YouTube

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Using an online form to contact your GP surgery

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You can usually contact your GP surgery using a secure and confidential online form on their website. You can use the form to let a GP know about any symptoms you're having, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.

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Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The proxy is given their own online access account (rather than using the patient’s login details). It is often used by the parents or recognised carers of young childre…

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We know that digital plays an important part of many people's everyday lives and with this critical role its opportunities and challenges have become even clearer during the pandemic. Many of us have been using video and apps to keep connected to friends and loved ones, for work, entertainment and as a lifeline for essentials like shopping and connecting with those who care for us.

In Sussex our ambition is to keep improving our digital health and care services, giving you and those who care for you the tools, information and services you all need;

From making sure there are digital ways for you to see or connect with the people involved in your care;

to ensuring you each have the information you need to help you stay healthy or manage your conditions or treatment using tools like a personal health record;

through to using data to help us all understand and learn how to make our services the best they can be for all our population.

We recognise there are amazing opportunities using technology and data to design with you a better way of supporting each other; but there are also key challenges, to make sure we respect your privacy and help reduce inequality not make it worse.

Our ambition is to seize these opportunities with you to safely and equitably redesign our health and care, opening up the best in digital for those who most need its support.

We are doing this by

Supporting all our partner organisations to improve their technology and supporting the staff who support you across Sussex.

Supporting you with the technology and digital services you need

Connecting up information across our health and care services, so the service and support you receive is as connected as you should expect

Joining up data to help understand the evidence, learning and plan our services to make them as good as they can be for our population

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We know that digital plays an important part of many people's everyday lives and with this critical role its opportunities and challenges have become even clearer during the pandemic. Many of us have been using video and apps to keep connected to friends and loved ones, for work, entertainment and as a lifeline for essentials like shopping and connecting with those who care for us.

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First phase included three Primary Care networks, but due to the restrictions of Covid, there were limited opportunities to meet people face to face.   A second phase has been approved to fully evaluate the potential of the Digital Ambassador role.  Nine Primary Care Networks will take part in this phase, the pilot will end in January 2023 and a full evaluation will follow to recommend next steps.

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Information and support available to help you to access and use digital health care tools

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Digital First Team - Support to manage your healthcare online 

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•A Health Kiosk can offer cost & time saving

•Reduce clinician time, improved patient flow, frees up appointments for other patients

•Empower patients

•No appointment is required

•Enables collection of QoF related data

•Available Health Questionnaires, care pathways

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There are three different models currently being trialled in Sussex across 13 eHubs, covering 1 million patients.

1. eHub First Model: An online consultation will be reviewed by the eHub team first, where a team of clinical and administrative staff will direct the consultation to an appropriate outcome.

2. Practice First Model: An online consultation is reviewed by the individual practice first and then filtered to the eHub team as appropriate, along with other administration and/or clinical tasks depending on capacity in the individual practices.

3. Administration Hub Model: A team of administrators across a PCN are linked up digitally with a group of practices to support signposting and patient services remotely in order to improve patient access and support practice resilience. Their role is to process and complete tasks for each practice the hub is supporting. Precisely which tasks is determined by the specific needs of each practice and patients on the day.