# data[].attributes.body
1) Share the link access to the course application form;

2) Easy to retrieve the relevant admin doc and application form

3) reviewing repetitive work and try to automate

# data[].attributes.body
1) handling the call and try to secure sales

2) sharing LMS steps/ course link to find out course details

# data[].attributes.body
Internal (IHH) & External (any potential participant)

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1. Market: Internal (IHH) & External (Public)

2. YouTube Channel for Parkway College to offer free educational videos to promote health and indirectly promote marketing

3. Video editing skills, production, animation, marketing

4. Target - Per Quarter minimum of 10 Videos

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A1: Market is internal (IHHSG) for 2025.

A2: Annual LNA exercise will give us a better idea of the types of programs that are in demand, if these are new programs not offered, we can see if PWC can convert these into inhouse programs that can be delivered by PWC. Selling of the Digital Literacy Programs developed by PWC by converting them in 1/2 day virtual programs that we can sell to IHHSG, IHHMY etc. since these are popular and desirable programs for most staff. To do more hard selling of the existing leadership & management programs to encourage more uptake and enrollments. Limiting constraints getting enough participants and trainers.

In the future, we can offer a comprehensive LNA consultancy service for other regional IHH markets. We can then use the information and knowledge to also build up the PWC short courses and programs. As consultancy service we can charge for this service as well annually or bi-annually. This will support and position more strongly PWC as the regional academy of learning for IHH Healthcare.

A3: WSQ Certifications will help us support the design, development and delivery of programs in the near future. This will increase the number of competent trainers available in the pool.

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Q3: How is your team L&D plan to contribute to Q1 & 2?

Stakeholder management

# data[].attributes.body
Q2: How do you intend to increase sales volume?

Roll out more courses to increase presence in AIC marketplace.

Collaborate with vendor to add content and latest industrial trends/updates

# data[].attributes.body
Q1: What market do you want to target?

Internal: Training requests from other BUs

External: Community care - AIC (caregivers, staff); Social service - National Council of Social Service

Internal & External: CPE events for AHPs

# data[].attributes.body
[PMS] Project Management & Delivery Services

Planning and Coordination

Consultancy

Project Management & Delivery

Templates

Q1: What market do you want to target (internal / external)?

A1: Internal (All Markets)

Q2: How do you intend to increase sales volume?

A2: Provide project management services at 50% industry consultancy rate.

Potential Projects Listing:

1) Content Generator powered by AI (Diana, CT)

2) (IAL Funded) Pilot Project with NavDeck (Diana)

3) (DFL Funded) IMDA Project (Diana)

4)

5)

# data[].attributes.body
1. Market to target

(Patient facing courses for CAs & CE) + (Content Creation courses for CE & Ops Mgr)

a)Internal Clinics

-SMG (25)

-In-house clinics (15)

-EHS (7)

-SFMC (5)

b)External : (For CA & Doctor/s)

- Pte GP / Specialists clinic

2. Revenue :

Have chargeable bite-sized e-learning courses e.g., managing difficult customers, multi media creation etc.

3. Improve our training skills through ACLP and DDLP

Course creation - DDDLP

Delivery : ACLP

Efficiency - Tech tools will be able to generate courses in a fraction of time.

# data[].attributes.body
Digital Transformation Services

Databases

Dashboards

Automation Services

Q1: What market do you want to target (internal / external)?

A: Internal (Singapore)

Q2: How do you intend to increase sales volume?

A2: New and maintenance to be charged for all dashboards

# data[].attributes.body
Marketing Services

Marketing Content Development

Internal Home: IHH SG T&D Intranet (PWC?)

Internal Broadcast Channels: Yammer, Email

External Home: Parkway College Website

External Broadcast Channels: Social (Facebook, LinkedIn, GMB), Eventbrite, Partners

Q1: What market do you want to target (internal / external)?

A1: Internal (Singapore)

Q2: How do you intend to increase sales volume?

A2: Services should be charged for all marketing collaterals developed

# data[].attributes.body
Training Services: Digital Literacy

Microsoft (Physical)

1) SharePoint Lists (May, Nov)

2) Excel (Apr, Jul, Oct)

3) Teams 101 & SharePoint (Apr, Jun, Sep)

Brightspace LMS (Virtual)

1) Admin (May)

2) Instructors (May)

Partners

1) NUS-ISS (Data Literacy x 1 Run)

2) IMDA (Digital Literacy Webinars)

Q1: What market do you want to target (internal / external)?

A1: Internal (Singapore)

Group 1: All staff

Group 2: Platform Administrators

Q2: How do you intend to increase sales volume?

A2: Converting DSW to Classroom (paid).

# data[].attributes.body
Platforms and Systems

We want to charge out all services including management, maintenance and support.

BrightSpace LMS

Document Management System (ProLens, Reference Library)

SharePoint Intranet

PWC Website Enhancement

[NEW] Training Management System (TMS)

New Course Schedule and Registration Page

Database management and maintenance of Training Records

SEO implementation

Annual enhancements

Onboarding Tour

Q1: What market do you want to target (internal / external)?

A1: Internal (All Markets).

Q2: How do you intend to increase sales volume?

A2: We want to charge out all services including management, maintenance and support.

Q3: How is your individual/team learning & development plan contribute to point (1) and (2)?

A3: By increasing our productivity skills, we will leverage on using project planners, automations, data cleaning techniques to streamline and track these services and reduce manual/ repetitive work.

# data[].attributes.body
Q2: How do you intend to increase the sales volume?

# data[].attributes.body
Q1: What market do you want to target (internal / external)?

Q2: How do you intend to increase sales volume?

Q3: How is your individual/team learning & development plan contribute to point (1) and (2)?

# data[].attributes.body
Financial goal: 3.6m

# data[].attributes.body
speed and scalability

# data[].attributes.body
effective communication, good scheduling

# data[].attributes.body
Good market research, customer feedback

# data[].attributes.body
Customer feedback

# data[].attributes.body
To learn more about SAP system; Skill in presentation

# data[].attributes.body
AI to design and develop, marketing skills,

# data[].attributes.body
Self: AI

Team: Collaboration

# data[].attributes.body
BD skill, AI tools

Marketing

# data[].attributes.body
Networking skill

DDDLP

Ed Tech

# data[].attributes.body
Myself: training, team: cross-collab

# data[].attributes.body
for myself: learn to effectively use AI for course development

for team: good marketing skills

# data[].attributes.body
WSQ trainer/facilitator/course designer certification for 1 & 2, if capacity still available RPA/AI certification for process & workflow improvement for 1 & 2.

# data[].attributes.body
ACLP

# data[].attributes.body
A) WSQ qualification in Adult Learning

B) AI tools for content creation

# data[].attributes.body
AI, Network and Business development skills

# data[].attributes.body
skills in increasing product awareness, identifying market demands

# data[].attributes.body
For myself: Productivity Skills, For Team: Collaboration Skills

# data[].attributes.body
Myself : Metaverse classroom

Team : Leveraging on AI for course document creation

# data[].attributes.body
National standards + using AI to develop innovative training solutions

# data[].attributes.body
design + facilitation

marketing

# data[].attributes.body
Marketing+Automation

# data[].attributes.body
data presentation + wsq courseware development

# data[].attributes.body
Checklist

# data[].attributes.body
feedback loop, content and trainer capability, align with industry standards, have clear SOP

# data[].attributes.body
(1) Set the target to achieve (2) Review and improve with the feedback given

# data[].attributes.body
received feedback

# data[].attributes.body
take effort to link training content to relevance to work and life of target trainees

# data[].attributes.body
Content quality checklist and evaluation.

# data[].attributes.body
strong stakeholder feedback on recommendations, willingness to refer and connect you with other clients and customers, repeated sign-ups, or extensions in other areas or domains of training.

# data[].attributes.body
Quality checks

# data[].attributes.body
Standardized quality checks and documentation.

# data[].attributes.body
quality checks before and after course launch

# data[].attributes.body
Exposure to international practices

# data[].attributes.body
set clear expectations, align content with objectives, listen to customers,

# data[].attributes.body
Constantly upgrade our expert trainers’ capabilities

# data[].attributes.body
Quality checks before publishing

Consistent review of content according to client feedback

# data[].attributes.body
In line with clients expectation

# data[].attributes.body
Existing national benchmark e.g. SSG

# data[].attributes.body
Define quality standards and have a system to track the quality

# data[].attributes.body
evaluation

+ve WOM

# data[].attributes.body
Feedback and collaboration

# data[].attributes.body
feedbacks from customers

# data[].attributes.body
Supply > demand

# data[].attributes.body
Virtual & online platforms to get high trainees /participation - registration - payment to LMS, Zoom access.

# data[].attributes.body
The supply exceeds demand for current courses

# data[].attributes.body
encourage more sign up and attend the course as assigned

# data[].attributes.body
no. of clients & partners, no. of certified & competent facilitators/trainers, no. of different delivery platforms available and no. of desirable products.

# data[].attributes.body
improve efficiency at scale

# data[].attributes.body
marketing to target audience

# data[].attributes.body
Learning and Development / HR projection / stakeholders requirements are not mapped exactly with the schedule / delivery

# data[].attributes.body
increase product awareness of the target demography

# data[].attributes.body
availability of facilitators

recognition of brand

# data[].attributes.body
tech integration, pricing, scalability

# data[].attributes.body
Project investment recovery not secured before development of products.

# data[].attributes.body
Scalability

Speed

# data[].attributes.body
Review marketing strategy

# data[].attributes.body
Increase sales channels / outreach efforts

# data[].attributes.body
offer to external stakeholders

# data[].attributes.body
marketing

# data[].attributes.body
participant sign ups

# data[].attributes.body
Speed and resources

# data[].attributes.body
Reorganize the staffing under the structure we are looking into it to have a higher productivity and outcome

# data[].attributes.body
Communication and scheduling, booking of participants' calendars before course delivery.

# data[].attributes.body
Clear communication, planned schedule, logistics, standard workflows

# data[].attributes.body
Trainer's availability, training facilities' availability, equipment availability, participants' availability for delivery, system platform support, conducting assessments and assessors availability within specific periods

# data[].attributes.body
Have a very clear standard workflow process with checkpoints / deliverables so that everyone is consistent

# data[].attributes.body
Clear and precise instructions on course process and coordinate well on course delivery

# data[].attributes.body
clear workflows and data for Trainees, Trainers, logistics needed for course delivery

# data[].attributes.body
know your audience

# data[].attributes.body
Course material + assessment + admin forms are ready

# data[].attributes.body
communication with stakeholders to carry out work within target timeline

# data[].attributes.body
TTT, coordinate with internal team, dry runs,

# data[].attributes.body
have relevant SOPs that is simple and readily accessible

# data[].attributes.body
Trainer - capability / availability to facilitate

Content - LG / TG / Assessment (accessible?)

Delivery Method - Tri Band / Classroom etc

# data[].attributes.body
Getting the right person ready and the required logistics to deliver.

# data[].attributes.body
Close collaboration amongst various internal teams. (i.e. Clear job scope, use SharePoint, use Teams, reduce emails, use Dashboards)

# data[].attributes.body
clear pre couse learning objectives, a common content place to store all content, tracking of content, standardization , trainer/creator-> domain expertise

# data[].attributes.body
Confirmed schedule and communication with relevant stakeholders

# data[].attributes.body
Design, Facilitation, Marketing, Communications, Admin

# data[].attributes.body
Internal quality and dry run to test product

# data[].attributes.body
Clear guidelines and checklist on processes

# data[].attributes.body
communicate with stakeholders for requirements. e.g., duration, mode, trainers, resources required