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Accuracy, understanding, decision making

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decision making

, accuracy and clarity

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The extent to which outputs or decisions align with the intended or correct result

The ability to communicate information in a clear, concise, and understandable manner.

The ability to make effective and timely decisions based on data, insights, and context.

Lee Chok Yi

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Customer Trust, User Experience, Competitive Pricing

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Increase customer satisfaction, and percentage of returning customer.

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planning, understanding, problem-solving

Brian Chia

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•Monthly/Annual Sales Volume

•Production Cost per Unit

•Customer Satisfaction Index

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Planning : To make wise decisions before executing the plan.

Understanding: Doing market research to understand about the situation

Problem solving: Identify the Problem and resolve

Brian Chia

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•Increase the monthly sales volume

•Reduce the production cost per unit

•Improve the customer service to increase the percentage of customer satisfaction and loyalty

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Efficiency, Customer Satisfaction and Market Adoption Rate

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Increase customer satisfaction by achieving a higher Net Promoter Score (NPS) and improve the adoption rate of the EV in the target market.

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Customer satisfaction, monthly revenue and production efficiency

-Elina Yusoff

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•Sales Growth

•Customer Satisfaction

•Warranty Claims/Service Requests

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Customer satisfaction

to improve customer satisfaction we can first address customer concern more effectively and with high customer satisfaction it will lead to customer retention and brand loyalty.

Monthly Revenue

to boost monthly revenue we can focus on customer acquisition and upselling existing customer. higher revenue will likely to increase overall business profitability goals.

Production Efficiency

enhancing production efficiency will reduce waste and optimize workflow, with higher efficiency rate it will lower costs and boost output.

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Sales Growth:
"Increase sales revenue by 10% in 12 months by entering two new markets and boosting conversion rates by 15%."

Warranty Claims:
"Reduce warranty claims by 20% in 6 months through better quality control and improved product guides."

Customer Satisfaction:
"Raise customer satisfaction from 85% to 90% in 9 months by improving support response times and gathering feedback regularly."

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-Limited User Engagement Understanding

-Inefficient Content Curation

-Lack of Personalization

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-Limited User Engagement Understanding: Spotify lacks comprehensive insights into user behavior, preferences, and trends, hindering the platform's ability to tailor content effectively and engage users.

-Inefficient Content Curation:The current content curation algorithms may not be optimized to match individual user preferences, leading to suboptimal user experiences and reduced satisfaction.

-Lack of Personalization:Without a deep understanding of user demographics and music preferences, Spotify struggles to provide personalized recommendations that resonate with each user.

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1. Cart Abandonment Rate

2. Purchase Conversion Rate

3. Recommendation Helpfulness Score

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Cart Abandonment Rate

Reduce the cart abandonment rate in 6 months by addressing key abandonment factors.

Purchase Conversion Rate

Increase the purchase conversion rate in 6 months by improving checkout experience.

Recommendation Helpfulness Score

Increase the recommendation helpfulness score in 6 months by refining the recommendation algorithms.

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1. Establishments continuously grows.

2. Manufacturing Output continuously grows.

3. Sales continuously grows.

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1. Establishments continuously grows.

. Customer Satisfaction Score (CSAT): Measures customer satisfaction with services or products.

. Innovation Index: Assesses the rate at which new products, services, or systems are introduced.

2. Manufacturing Output continuously grows.

. Employee Productivity Index: Measures improvements in employee output enabled by smart tools.

. Operational Efficiency: Tracks the time, cost, or resources required to deliver products or services.

. Technology Adoption Rate: Monitors the percentage of processes automated or enhanced by smart technology.

3. Sales continuously grows.

.Build a Scalable Sales Strategy.

. Enhance Customer Relationships.

. Continuously Innovate.

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1. Establishments continuously grows.

. Customer Satisfaction Score (CSAT): Measures customer satisfaction with services or products.

. Technology Adoption Rate: Monitors the percentage of processes automated or enhanced by smart technology.

2. Manufacturing Output continuously grows.

. Operational Efficiency: Tracks the time, cost, or resources required to deliver products or services.

.Employee Productivity Index: Measures improvements in employee output enabled by smart tools.

3.Sales continuously grows.

. Build a Scalable Sales Strategy

. Enhance Customer Relationships.

. Continuously Innovate.

# data[].attributes.body
1. Establishments continuously grows.

. Customer Satisfaction Score (CSAT): Measures customer satisfaction with services or products.

. Technology Adoption Rate: Monitors the percentage of processes automated or enhanced by smart technology.

2. Manufacturing Output continuously grows.

. Operational Efficiency: Tracks the time, cost, or resources required to deliver products or services.

.Employee Productivity Index: Measures improvements in employee output enabled by smart tools.

3.Sales continuously grows.

. Build a Scalable Sales Strategy

. Enhance Customer Relationships.

. Continuously Innovate.

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Taking Decision, Accuracy and clarity.

ANIK BHUYA

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Reduced downtime: Reduce unplanned downtime by 20%.

Improved prediction accuracy: Equipment failure prediction accuracy ≥ 90%.

Maintenance cost optimization: Reduce maintenance-related expenses by 15%.

Data analysis efficiency: Reduce data processing and decision-making time by 50% through real-time dashboards.

Equipment health coverage: 80% of key equipment achieves health index assessment and dynamic maintenance planning.

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Reduced downtime: Reduce unplanned downtime by 20%.

Improved prediction accuracy: Equipment failure prediction accuracy ≥ 90%.

Maintenance cost optimization: Reduce maintenance-related expenses by 15%.

Data analysis efficiency: Reduce data processing and decision-making time by 50% through real-time dashboards.

Equipment health coverage: 80% of key equipment achieves health index assessment and dynamic maintenance planning.

LIZHIMU

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Objective: Through the data visualization and analysis platform, optimize equipment maintenance strategies and help SSMC achieve the following results:

Reduced downtime: Reduce unplanned downtime by 20%.

Improved prediction accuracy: Equipment failure prediction accuracy ≥ 90%.

Maintenance cost optimization: Reduce maintenance-related expenses by 15%.

Data analysis efficiency: Reduce data processing and decision-making time by 50% through real-time dashboards.

Equipment health coverage: 80% of key equipment achieves health index assessment and dynamic maintenance planning.

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1. operation run time/down time

2.operating profit

3.service sustainability

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1. Operation down time refers to the period when a machine, system, or process is not operational. This can be due to maintenance, repairs, or any other reason that causes the equipment to be inactive and unproductive.

These terms are crucial in various industries to measure efficiency and productivity. Reducing down time and maximizing run time are often key goals for improving overall performance.

2.Operating profit includes revenue from sales minus the cost of goods sold (COGS) and operating expenses such as wages, rent, and utilities. It does not include interest, taxes, or any non-operating income or expenses. This metric is important because it shows how well a company is performing in its primary business activities.

3.Service sustainability refers to the ability of a service to be maintained over the long term without depleting resources, causing harm to the environment, or negatively impacting the community.

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When measuring and presenting the Market Adoption Rate as a KPI (Key Performance Indicator), it's essential to define it clearly, track it effectively over time, and present it in a way that provides meaningful insights.

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Key Performance Indicators (KPIs)

The project success will be evaluated based on the following KPIs:

1. User Engagement Metrics:

Number of daily active users engaging with personalized content.

Percentage increase in user interactions with recommended playlists.

2. Content Curation Metrics:

Accuracy rate of music recommendations compared to user listening history.

User feedback scores on the relevance and diversity of recommended content.

3. Personalization Metrics:

Percentage of users with personalized playlists based on demographic and listening preferences.

User engagement rates with personalized recommendations compared to generic suggestions.

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Project Management: For project managers, it is necessary to determine the appropriate KPIs to measure the success of the project.

Data Analysis: Data analysts need to choose the appropriate chart type to display KPI data in order to convey information more intuitively.

Report Writing: Report writers need to integrate KPI data and charts into reports and conduct in-depth analysis and interpretation.

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-Choose right KPI

-Select proper chart

-Use clear target

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Clear indicators: Make sure KPIs are quantifiable and clearly defined (e.g., "grow sales by 10% per month").

Data sources: Determine the data collection channels (systems, platforms, or surveys).

Time frequency: Update KPIs by day, week, or month.

Chart types:

Line charts: Show trend changes (e.g., sales growth).

Bar charts: Compare different categories (e.g., department performance).

Pie charts: Show proportions (e.g., market share).

Dashboard charts: Show goal completion (e.g., goal achievement rate).

Heat map: Show regional or time performance differences (e.g., support response speed).

Presentation principles:

Keep data concise and intuitive, and avoid clutter.

Use colors to mark trends (green for growth, red for decline).

Add target lines or annotations to make it easier to understand gaps.

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KPI Measurement Refinement

1) Define Clear Metrics.

2) Standardize Units.

3) Set Benchmarks.

4) Frequency.

5) Segmentation.

Chart Presentation Refinement.

1) Chart Type Selection (Line chart / Bar chart / Pie chart ....).

2) Color Coding.

3) Annotations (Highlight key data points).

4) Interactive Elements (For dashboards, include tooltips, drill-down options, or filters to allow deeper exploration).

5) Simplified Labels (Ensure axis labels, titles, and legends are concise and self-explanatory).

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define kpi clearly choose the measurement method visualize how kpi effectively and present it with a dashboard

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-Define Specific KPIs

-Determine Measurement Criteria

-Use Interactive Dashboards

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Efficiency, Total number of quantity, The number of audiences.

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Efficiency: This refers to the ability to achieve a desired result with minimal wasted effort or resources. In a business context, it often means producing goods or services using the least amount of time, money, and materials.

Total Number of Quantity: This is the complete count or amount of items or units produced, sold, or available. It represents the sum total of a particular item or product.

The Number of Audiences: This refers to the total count of people who are exposed to or engage with a particular event, content, or performance. It can be measured in terms of viewers, listeners, or attendees.

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Cart Abandonment Rate

Line Chart: Show CAR trends over time to highlight improvements or issues.

Purchase Conversion Rate

Bar Chart: Compare conversion rates by customer groups, such as age, gender, and purchase behavior.

Recommendation Helpfulness Score

Bar Chart: Display average RHS by customer demographics, such as, age and gender).

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Efficiency:

Measurement: Efficiency can be measured using ratios or percentages. Common metrics include output per hour, cost per unit, or energy efficiency ratios.

Charts: Line charts or bar charts are effective for showing changes in efficiency over time. For example, a line chart can display the trend of production efficiency over several months.

Total Number of Quantity:

Measurement: This is a straightforward count of items or units. It can be measured daily, weekly, monthly, etc.

Charts: Bar charts or pie charts work well for presenting quantities. A bar chart can compare quantities across different categories, while a pie chart can show the proportion of each category within the total.

The Number of Audiences:

Measurement: This can be measured by counting the number of attendees, viewers, or listeners. It can also include metrics like engagement rates or reach.

Charts: Line charts can show audience growth over time, while bar charts can compare audience sizes across different events or content pieces. Heat maps can also be useful for visualizing engagement levels across different segments.

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Use the Right Charts:

Line Chart: Shows trends over time (e.g., sales growth).

Bar Chart: Compares categories (e.g., sales by region).

Pie Chart: Shows parts of a whole (e.g., market share).

Gauge Chart: Measures progress toward a goal (e.g., project completion).

Heatmap: Highlights high and low values (e.g., website traffic).

Scatter Plot: Shows relationships between two things (e.g., sales vs. customer satisfaction).

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Key Performance Indicators (KPIs) must be measured and presented the way it aligns with their intended goals and provides clear insights for decision-making. Measurement should reflect the performance of a particular process, objective, or strategy. Data should be collected consistently, using reliable methods, to ensure accuracy and comparability over time. KPIs are often represented as percentages, ratios, or absolute numbers, depending on the nature of the metric. When presenting KPIs in a chart, it is essential to choose the most effective visualization type. example: bar charts for comparisons, line charts for trends, or pie charts for proportions—to make the data easy to understand.

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Decision making, Understanding and effectiveness

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Decision making, Understanding and effectiveness

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Increase customer satisfaction, and percentage of returning customer.

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1. Identify Relevant KPIs

Specific: Make sure the KPIs align directly with business objectives.

Measurable: Use quantitative data that can be easily measured.

Achievable: The targets should be realistic.

Relevant: KPIs should be tied to the key outcomes.

Time-bound: Set timelines for evaluation (e.g., weekly, monthly, quarterly).

Example KPIs:

Sales Growth

Customer Satisfaction Score (CSAT)

Employee Productivity

Conversion Rate

Revenue per Customer

2. Set Clear Benchmarks/Targets

Historical Data: Compare current performance against historical trends.

Industry Standards: Use benchmarks from similar organizations.

Stretch Goals: Set aspirational targets that challenge the team to push further.

3. Choose the Right Type of Chart

The visualization should match the nature of the data and what you’re trying to communicate.

Line Chart: Ideal for showing trends over time (e.g., sales growth, website traffic over weeks/months).

Bar Chart: Best for comparing quantities across categories (e.g., revenue by region).

Pie Chart: Suitable for showing proportions (e.g., market share by product type).

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How to Measure and Present KPIs Effectively

1. Define the KPI Measurement

Be clear about what each KPI tracks.

Choose a time frame (daily, weekly, monthly).

Use the right units (percentages, counts, ratios).

Compare against past data or targets.

2. Choose the Right Chart Type

Line Chart → Shows trends over time (e.g., revenue growth).

Bar Chart → Compares categories (e.g., sales by region).

Pie/Donut Chart → Shows part-to-whole relationships (e.g., market share).

Bullet Chart → Measures progress toward a goal.

Gauge Chart → Tracks performance (e.g., efficiency).

3. Keep It Clear & Effective

Use simple, uncluttered visuals.

Keep scales consistent for accurate comparisons.

Highlight key insights with color or labels.

Make charts interactive if using a dashboard.