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Write a letter of inquiry to a travel agency. You are the Personnel Manager of your

company and you want to award the best employee of the company with an incentive trip to Greece for two people. You are interested in a cultural trip not just a sun and sea holiday. Ask them to send you a detailed description of their package tours. Ask about their prices.

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Ex1. Read the following letter and choose the best words from the options in brackets.

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Ex1. Read the following letter and choose the best words from the options in brackets.

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Dear Mr Robertson,

We were very pleased to receive your (1) (correspondence, enquiry, mail) of 14 October 2010 - ,asking about our leather and sheepskin (2) (range, cloths, products) and terms of (3) (dealing, trade, conditions).

First let me say that our (4) (label, mark, patent) is internationally famous because of the quality of our garments, and we are convinced they will sell well through your (5) (outlets, factories, warehouses). We think you will agree with us when you look through the enclosed (6) (manual, catalogue, leaflet) and examine the (7) (specimens, examples, samples) we are forwarding separately.

You will see from the price-list that we take care of freight and insurance costs, so the prices are quoted on a(n) (8) (c.i.f., ex-works, f.o.b.) basis. We will also allow (9) (trade, cash, quantity) discounts for orders over $10,000, and with the usual trade references, we can arrange payment

by 60-day (10) (bill, letter, draft) of exchange.

Thank you once again for your enquiry, and we are sure you will be impressed by the (11) (vast, huge, wide) selection of our garments. Meanwhile, if there are any further details you need, please contact us.

Yours sincerely,

Ann Smith

Sales Director

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Write an e-mail to a new customer who has contacted your company asking for information about your product / services. Thank them for writing; give some general information; highlight a few selling points; say that you are attaching detailed information in another document; tell them

that they can contact you again if they have any queries.

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Ex2. Complete the sentences typical of emails of complaint with the pairs of words from the box.

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Ex2. Complete the sentences typical of emails of complaint with the pairs of words from the box.

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Ex3. Read the following extracts from letters of complaint. Write out the verbs either in the simple past, or the present perfect.

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Ex3. Read the following extracts from letters of complaint. Write out the verbs either in the simple past, or the present perfect.

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1. Last year we (not/have) …………………………. any serious complaints from our clients, but

this year we (already/receive) …………………………. over twenty.

2. This is not the first time that we (have) ………………………… problems with the shipping

company. Three months ago they (lose) ……………………. a consignment completely and they

still (not/find) ………………………….. out what happened to it.

3. I (look) …………………………….. into the problem, and it appears that the catalogue (be)

……………………….. out of date.

4. I (receive) …………………………… a consignment of furniture from you last week which

we (order) ………………………….. on May 12.

5. The error (be) ………………………… due to a fault in the computer system which we now

(put) ……………………… right.

6. Our engineers (recently/find) ………………………… a fault with the batch of hard disk

drives that we (manufacture) …………………………… in June and July last year.

7. I am willing to apologise for the defective items you (receive) …………………………. last

month, and to inform you that we (credit) ………………………… the sum of 342.67 to your

account.

8. Our accounts department (inform) ………………………….. me that we (not/yet/receive)

………………………………. payment for the items we (send) ………………………..

9. We (not/have) ………………………………… any business from Williams & Co. since we

(make) ……………………………. an error with the invoice.

10. We (lose) ………………………… a number of orders since we (start)

……………………….. having problems with the switchboard.

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Bài viết theo đề tuần 5 ( 4-11) - Nguyễn Phước Ngọc Linh 

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Bài viết theo đề tuần 5 ( 4-11) - Nguyễn Phước Ngọc Linh 

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Dear Sir or Madam,

I’am very interested in joining an English Language course at your school. I have heard that your programs are very good for the international students who want to improve their English skills.I would like to ask for more information before making a decision.

First, Could you please tell me about the course costs. I would like to know the total tuition fee if there are any extra payments.

Also, could you give me some details about the course dates and shedule ? I want to know when the next course will start and how many hours we study per week.

Finaly, does the institute offer or assist with accommdation arrangements for students? If so, what are the options available, their estimated costs and the procedure for booking. Please send me relevant details ASAP.

Thank you very much for your time and support. I am looking forward to your reply.

Yours Faithfull

Linh

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Phạm Nguyễn Thanh Trúc

2100005609

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1. No other product on the market is as cheap as ours.

2. All the other products on the market are more expensive than ours.

3. There aren’t as many competing brands on the market nowadays as there were ten years ago.

4. Three times as many consumers prefer our product as theirs.

5. The least important feature of the product is its colour.

6. The price is just as important as the design to our customers.

7. Their product costs a little more than ours does.

8. Our product is far more attractive than theirs, we feel.

9. It isn’t quite as easy to service the new model as the old one.

10. Our product is more reliable than theirs.

11. Most of the competing brands are not as widely available as ours.

12. Quality is more important than price, as far as our customers are concerned.

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Nguyễn Thị Phương Anh 2311554507

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1. Living / Staying / Travelling

2. to visiting / making / by fog

3. avoiding / disliking / enjoying

4. to stay / to spend / to reserve

5. to eat / to take / to talk

6. stop: making / to answer

remember: to send / meeting

try: to phone / to call

7. to meet / to find / to get / to meet

8. to guess / to be sent / to get

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1.Our product is the cheapest on the market.

➡️No other product on the market is as cheap as ours.

2.Our product is the least expensive on the market.

➡️All the other products are more expensive than ours.

3.There are fewer competing brands on the market nowadays than ten years ago.

➡️There aren't as many competing brands on the market nowadays as there were ten years ago.

4.One third of consumers prefer their product to ours.

➡️Our product is preferred by three times fewer consumers than theirs (hoặc: Our product is three times less popular than theirs).

5.All other features of the product are more important than its colour.

➡️The colour is not as important as all other features of the product.

6.Both the price and the design are equally important to our customers.

➡️The price is just as important as the design to our customers.

7.Our product costs slightly less than theirs does.

➡️Their product costs a little more than ours does.

8.Their product is nothing like as attractive as ours, we feel.

➡️Our product is far more attractive than theirs, we feel.

9.It's a bit more difficult to service the new model than the old one.

➡️It isn't quite as easy to service the new model as the old one.

10.Their product is not as reliable as ours.

➡️Our product is more reliable than theirs.

11.Our product is more widely available than most of the competing brands.

➡️Most of the competing brands are not as widely available as our product.

12.Price is not as important as quality, as far as our customers are concerned.

➡️Quality is more important than price, as far as our customers are concerned.

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1.didn't have

have already received

2.have had

lost

still haven't found

3.have looked

is

4.received

ordered

5.was

have now put

6.have recently found

manufactured

7.received

have credited

8.has informed

have not yet received

sent

9.haven't had

made

10.have lost

started

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1. Enquiry

2. Products

3. Trade

4. Label

5. Oulets

6. Catalogue

7. Samples

8. Cif

9. Quantity

10. Bill

11. Wide

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1. connection- attitude

2. matter - inconvenience

3. delivered- urgently

4. purchased- standard

5. attention- problem

6. appreciate- replaced

7. terms- treatment

8. entitled - replacement

9. dissatisfaction - received

10. unless - cancel

11. complain - quality

12. refund - further

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1. Yes, I once worked with a medium-sized ad agency for my product campaign. At first, they looked very professional and friendly, so I felt confident to sign the contract. However, later I found out that the person I met was not the one handling my project. A junior staff member did the job and the ad didn’t match what I expected. They also worked with one of my competitors, which made me feel uncomfortable.

From that experience, I learned that it’s important to ask clearly who will be in charge and check if the agency is working with similar brands.

2. I totally agree with the tips because they help clients choose the right agency and avoid mistakes. However, some tips are hard to follow — for example, asking about the agency’s current clients or if they work with competitors. Many companies don’t want to share that information. Also, checking who exactly will handle your project is not always easy until the work starts.

3. I think clients should ask for a small trial project first to see how the agency works. It’s also good to set clear deadlines, budgets, and feedback times in writing. Besides, communication is very important — having one person in charge of updates helps everything run more smoothly.

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