# data[].attributes.body
There is no single business sponsor for Salesforce as it spans multiple groups. Salesforce is a tool sponsors normally focus on a process or data.

# data[].attributes.body
It’s hard to get engagement from geos as it’s on top of day job. Surveys have been used, but often requirements come from projects or support functional teams rather than end user

# data[].attributes.headline
There should be more involvement in program.

# data[].attributes.subject
There should be more involvement in program.

# data[].attributes.body
We are implementing the 3 LMS system thinking it will save it all

# data[].attributes.body
Easy to engage using chatter @help but not SLA nor we are equipped with the right knowledge repository

No or very little self help

No collaboration between users.

Euro business hours only but users in the 24 time zone.

# data[].attributes.body
A bit outdated

# data[].attributes.headline
Not real quality in the training materials, not updated as frequently based on updates to the system

# data[].attributes.subject
Not real quality in the training materials, not updated as frequently based on updates to the system

# data[].attributes.body
No, everyone can access everything.

That’s also a challenge to answer : “what is important for my role from this learning tutorial or document ?”

# data[].attributes.body
No

# data[].attributes.body
Often people don’t know where to find training outside of sales team, ad hoc training is provided via demos typically in this sense.

# data[].attributes.body
Very easy

# data[].attributes.body
Complaints only

# data[].attributes.body
Learning material is not updates with every relaese.
Not able to catch the speed of changes.
Lot of manual work.

# data[].attributes.body
Missing feedback

# data[].attributes.headline
It's difficult to find my way around the system

# data[].attributes.subject
It's difficult to find my way around the system

# data[].attributes.body
Support for users is via chatter no metrics or clear resolution. Support for people requesting access is not consistently handled

# data[].attributes.body
Certainly there’s scope of improvement.
Not always involved.
“What’s in it for me?” is the challenge.

# data[].attributes.headline
Limited to requirement , not involved much through the journey

# data[].attributes.subject
Limited to requirement , not involved much through the journey

# data[].attributes.body
Involved late

# data[].attributes.body
End user engaged via SME and usually central practices.

Go direct to the users

# data[].attributes.body
More often forgotten

# data[].attributes.body
There’s some training available for sales and contract managers, but not individually for all personas and maintaining them is hard

# data[].attributes.body
Not enough
Not engaged or only for escalation when things goes wrong.

# data[].attributes.body
Better than before.

# data[].attributes.body
Essential