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Monday,19 August 2019.
It is the first day i've started my internship.I've choose Iz Budget Hotel because it is near to my hometown in Besut,Terengganu.Iz Budget was located at Nombor 2,Tingkat 2,MDB Pasar Tani,Kampung Kuala Besut,22200,Besut,Terengganu.Iz Budget Hotel is one of hotel that really help tourists in term of accommodation.This is because,Iz Budget Hotel are not far from Jetty Kuala Besut that is the only jetty that connects tourist to go to Perhentian Island,which is one of the most attraction places in Terengganu.On my first day of SIEP,i've been introduce by the manager of the hotel,Puan Zalila about Iz Budget Hotel.Actually,Iz hotel has 3 branches overall.There is Iz Village Resort,which is the main office located,Iz Budget Hotel and Iz Guest Room.I've been asked to do my task at Iz Budget Hotel because the manager want me to gaining experience as a receptionist and housekeeper at the same time.At Iz Village Resort,receptionist and housekeeper are done by different worker.So that,i can challenge myself more while doing this kind of job.

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Tuesday,20 August 2019.
At Iz Budget Hotel,there are 2 shifts of working hours which is on the  morning from 7am until 5pm and on the night from 5pm until 11pm.I've been asked to gaining an experience either at morning or at night shift during my 10 days of internship.On my second day of SIEP,I've been asked to handle customers check out,tidy up all the rooms and make sure all the room has been cleaned up and ready to be use by the next customer when they come to check in at 1 pm.The first thing i need to do is make sure all the customers checkout and giveback the key before 12 pm.Usually,most of the customers just stay only one night at the hotel before they go to Perhentian Island.Most of them came from many countries all around the world such as Italy,France,United Kingdom,Saudi Arabia and also local people in Malaysia.On Tuesday,20th of August 2019,all the room are fully check in by the customers.In Iz Budget Hotel,there are 7 rooms total,so I need to make sure all customers from 7 rooms properly check out before help other staff to clean up the used rooms .

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Wednesday, 21 August 2019.
On the 3rd day of my internship,i gaining an experience as a housekeeper.I've learned from the staff on how to folding a blanket and a towel properly,kind of an items that I need to change and replace and also the correct arrangement of pillows that i have to follow in all the rooms at Iz Budget Hotel.Firstly,after customers check out,i need to take off the bedsheets,pillowcases,blankets and towels that has been used and put it in the plastic bag.After that,there is another staff comes and takes all the used items to the laundry ang gives the new ones for me so that i can set up back the rooms for next customers.All the bedsheets,blankets,pillowcases and towels are white in colour as a colour code of Iz Budget Hotel.I need to set up all the rooms before another customer check in before 2pm.After that ,I need to sweep and mop the floor.All the rubbish must be put in the dustbin and replace an empty new plastic bag.This is compulsory to avoid any negative feedback from the customer about the cleanliness of the hotel room.When the hotel is good in term of cleaning,it will attract more customers to enjoy the services provided in Iz Budget Hotel.

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Thursday,22 August 2019
On my fourth day of my internship,as usual,i come in the morning today.Since they are not all the rooms booked by the customers,i started my job by sweeping the floor. I rearrange all the stuffs properly and mop the floor nicely so that it may help increase in customers satisfactions toward the hotel rating.After sweeping the floor,i wipe the table at the lobby using a fabric material so that it can be used by the customers to have their meals.Then,i clean up the refrigerator and put the water heater back to its place,I also used a feather duster to clean up the lobby area.I wash off the sinks and toilets.I need to make sure all the shampoo and body wash refilled for customer use.Eventhough  this is only a budget hotel,but the manager are really emphasizing abouy the cleanliness of the hotel.Puan Zalila always remind her staffs to put the term of excellence cleanliness as a priority that reflects Iz Budget Hotel same goes to Iz Village Resort and Iz Guest House.

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Friday,23 August 2019.
Today is my fifth day of internship.On Friday,all the staffs have to work half day only which is on morning shifts is from 7am until 12pm while next shifts is from 12pm until 5pm.This is to show the respects on Friday which is the leader of the day for Muslims.I like to work in morning shift because i can do a housekeeping job.Compare to night shifts, i just need to check in the customers.If i come to the hotel on night shifts,i csn meet some foreign tourists that made a reservation room with Iz Budget Hotel.So that i can interact with them and asking about their reviews towards this hotel.Most of them are veru humble and they love Malaysia so much.To show our respects towards them,i as a staff need to give a full commitment and good service so that they will not regret for choosing Iz Budget Hotel.

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Sunday,25 August 2019.
This week gonna be the second week of my internship which is day 6 already.Today,as usual , I come to work in the morning shift which starting from 7am until 5pm.I arrived at the Iz Budget Hotel normally on 6.46 whenever i come for morning shift.I will make sure the front door are clean before going upstairs to manage all the rooms.The front door at downstairs or a gate need to be locked after 11.59 pm every night. So,each room keys we provided with gate keys so that they could locked the gate when they are going out .They also need to be responsible to take care of the keys.As a routine,i will started my work by sweeping and mop the floor,clean the table at lobby and make sure all customers do check out before 12pm.Then i will continue to clean all the rooms for the next customer on that day.

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Monday,26 August 2019.
Day 7 of my internship on SIEP 2. Iz Budget Hotel does not provided any dress code to their staff.So,i just wear a casual form of cloth as long as it is suitable for me to settle down my daily job.As a receptionist,i just need to check in all the rooms either available or already check in by customers and i have to update all the information in Official Iz Hotel whatsapp group.There are 7 rooms at all in Iz Budget Hotel and for sure all the rooms has a differences in term of price depend kn customer pax. Iz Budget Hotel provide a towel,
toiletries,pillow and blanket for customers.So,after all the things has been used,i need to replace it with a new one.Either all of the things are used or not,as a housekeeper also ,i need to prioritize a cleanliness of Iz Budget Hotel rooms and make sure a high quality of services has been applied.

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Tuesday,27 August 2019.
All the customers that come to Iz Budget Hotel usually they are foreign tourists.They came from many countries all around the world.So,as a receptionist,I need to speak in English to communicate with them.Indirectly,I can improve my English language well when i use English as a daily language from the first day i've started my internship at Iz Budget Hotel.Honestly,i enjoy my job in Iz Budget Hotel because even it is part of my study,but i can interact with many people that comes from many countries all around the world. I am so grateful for havinb this chance to know and learn mang people.I also could improve my English better .

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Wednesday,28 August 2019.
Today is the second last day of my internship.As usual,i will make sure the lobby area has been clean up properly.I will make sure the arrangement of chairs and table suit their places,the refrigerator also need to be clean.The refrigerator can be use by the customers to keep cold their food and drinks.We also provide a water heater to be used by customers either to make a hot drinks or prepare some fast food.After use,I need to make sure it is clean and put it back in its proper place.Other than water heater,we also provide customers with an iron,so that they can use it whenever they want to iron their clothes.

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Thursday,29 August 2019.
Finally,today is my last day working in Iz Budget Hotel.Since the first day,i really fall in love with this work even it is quite tired,but,i've learned a lot of things from here.As usual,i started my work by sweeping up the floor.After all the customers check out,i need to clean up all the rooms.I need to take off all the bedsheets,pillowcases,towels and blankets and put it in the plastic bag.I also need to wait for another staff (Iz Hotel driver) to send a new bedsheets,blankets,pillowcases and towel.The  i need to change all the things in the rooms for the next customer uses.I also have to clean the bathrooms and make sure shampoo and bodywash are already refilled.Then,before customer check in at 2pm,i could take a rest and have my lunch meal.After 2pm,i just need to wait for customers and make sure they already make a payment and i also need to update their information from times to times.They are also walk-in customers come and make a reservation directly.If there is an availability,we could give them a room.

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Nurul Syazwani Aida Binti Roslan H17A0281