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https://youtu.be/Yczwy_mBgNo

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NUR HAYATI BINTI AMIL
H16A0267
PUAN FADHILAHANIM ARYANI BINTI ABDULLAH

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- Have a 20 minutes briefing with En Khalid which is the operation manager at Jewels Hotel. I was being told about the hotel policy, scope of my job and the agreement for the SIEP. I will start my job at 8.00 am to 5.00 pm everyday. I have been put under front office department. Front office department or front desk is important job which it involves intermediaries between clients. I have to answer the phone and help customers to make a reservations.

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- Work at the front desk as usual. Today, En Aiman, the front desk receptionist teach me on how to make booking and the reservations for the customers. Being told that are two different call, that is from the hotel and the outsider. If there are any problems occurs, I have to call the maintenance technician to fix the problems.

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- Today, there are not many guests check in at the hotel. So that, the staff show me around the hotel. They also show me the room at the hotel. There are three type of room at the hotel. There are Ice Watch Shop beside the hotel. The shop is own by the Habib Hotel or Jewels Hotel.
- Today, I just walked around and looked around the hotel and help guests check out from the hotel.

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- Today, there are football player come to check in at the hotel. Aiman and I help them to check in and show them their room.
- There are two guest check out from the hotel.

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- Started work as usual.
- Greet customer and help them in check in at the hotel.
- I also give the pamphlet about the hotel and the best place to go when in Kelantan to the guests.
- Book a car for tourist.

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- Manage phone call and greet customers. Help football player check out from the hotel.
- Check the details of the guest and make a double checkup at the room.
- Always update about the room of the hotel.

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- Today, I have been asked by En Khalid, the operating manager to be in charged in housekeeping. I have to check the room after the cleaning process. He want me to learn both department, front office and housekeeping. I have to checked six room today and make sure all the facilities is in a good condition.

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- There is no guest who check up today. I just went to the gym at the hotel to check the equipment and make sure the gym is clean and in a good condition. Make sure all the facilities in the gym is can be used.
- At evening, I just help Aiman at the front desk.

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- Today, there are two guests who check up at the hotel. I have to make sure there is no thing of customer belonging left in the room. After that, help staff clean the room. There are two room need to be clean. After cleaning process, I have to do check list room to make sure the amenities and facilities in that room can be used and in a good condition.

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- There are only one room that I need to clean.
- After that, help Aiman at the front desk. Greet customer and give pamphlet to the guest.
- At the evening, I meet En Khalid to ask about the hotel and interview him to get more detail about the hotel history.