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Company employees are expected to use the Internet responsibly and productively. Internet access is limited to job-related activities only and personal use is not permitted

Job-related activities include research and educational tasks that may be found via the Internet that would help in an employee's role

All Internet data that is composed, transmitted and/or received by company's computer systems is considered to belong to company and is recognized as part of its official data. It is therefore subject to disclosure for legal reasons or to other appropriate third parties

The organisational guidelines for computer misuse is mainly identified under the Computer Misuse Act. This outlines the illegal acts that can be achieved over the internet like hacking into someones data, purposefully spreading of malicious software and gaining unauthorized access to a device. This is what all organisations need to abide by.

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The SLA (Service Level Agreement) is the agreement made between to the consumer and service provider to provide a commitment of service that meets the terms and conditions of the contract.

The SLA format should clearly describe the service provided (known as service level objectives (SLO)), present a level of the which the performance of the service should meet and be defined by any service parameters. Penalties such as removal of warranty can also be produced if the contract agreements are not met. Other components of the agreements include a validity period, scope and restrictions as to which must be followed.

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A good SLA is important because it sets boundaries and expectations for the following aspects of data center service provisioning.

They also:

Set clear and measurable guidelines

Provide clients with peace of mind and assurance

They provide the mutual  responsibilities of the customer and the IT services provider

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An SLA benefits the organisation and the service provider, such as an ISP or ASP.

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The benefits of outsourcing IT support services include the following:

Able to control IT costs

Reduce labor costs

Reduction in the cost of staff

Quickly implement new technology

Reduce Risk

Deploy and utilize the latest technology

Risk Management

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Internal SLAs between IT and other departments provide numerous benefits to the entire organization. Managing expectations, boosting productivity, and increasing employee morale are all direct advantages.

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1. Corporate level: All of the generic issues relevant to the organization are covered, and they are the same throughout the entire organization.

For example, with security SLA at the organization level, every employee needs to create passwords of 8 characters and must change it every thirty days—or every employee needs to have an access card with an imprinted photograph.

2. Customer level: Those issues specific to a customer can be dealt with.

Security requirements of one or more departments within the organization are higher. For example, the financial department needs higher security measures by virtue of its crucial role and handling of financial resources.

3. Service Level: All issues relevant to a specific service (in relation to the customer) can be covered.

Applies to all customers that contract the same service. For example, contracting IT support services for everyone who uses a particular IP telephony provider.

Using a multi-level structure for a large organization reduces the duplication of effort while still providing customization for customers and services. Therefore, corporate level SLAs apply to everybody and every department in that organization; customer level SLAs apply to the department, and so on.

Let’s use another example. Say we are a beverages provider, with tea, coffee, and juices in our service portfolio. If customer A wants a tea to be provided every morning and evening, coffee before and after lunch, and juices during lunch hours, that’s the customer-specific SLA we have signed with that particular customer and that’s how we price the offering.

On the other hand, if we also have a stand where we offer juices throughout the day but at fixed prices and where customers B and C can source their needs, this is a service-based SLA.

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In the United Kingdom, confidentiality in the workplace is covered under the Data Protection Act 1998.

Confidentiality of information is a key part of maintaining dignity for those using health and social care services. ... Processing covers anything done in relation to such data, including collecting it, holding it, disclosing it and destroying it

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Introduction:

CONFIDENTIALITY POLICY

This policy is applicable to all programmes within the School of Health portfolio. For the purpose of this document the term ‘service user’ is used to denote anyone in receipt of health and social care. Ensuring confidentiality is not just good practice; it is a right owed to all individuals and is central to the maintenance of trust between professional and service user. They have the legitimate expectation that students will respect their privacy and act appropriately.

Service Users:

In keeping with the above principles it is required that any written, or other such work such as photographs, videos submitted by students as part of their study must protect service user identity. In order to ensure this any work must not refer to:

Patient name, address or date of birth

Any images of the service user

NHS number or identifiable code

Rare conditions, treatments or statistical analysis where a small

population may allow identification.

This can be achieved by anonymised information (e.g. patient A, Mr B, etc) or pseudonymised information. In exceptional circumstances, assessment may require external accreditation of information provided by service users and in which case the principle of ‘informed consent’ must be adhered to. Any consent form must be held separate to the submitted work and the author must state how confidentiality will be maintained.

Staff

It is acknowledged that in the assessment of practice, it will be necessary for service personnel to ‘sign off’ evidence of competence and these signatures do not constitute a breach of confidentiality if within the normal practice of portfolio compilation.

Placement Organisations

When a student is on placement they may have access to materials on an organisation’s intranet, these are not in the public domain and therefore must not be included. If it is included without prior permission this will be deemed a breach of confidentiality. Material readily accessible to the general public via the internet or information leaflets is permissible but must be fully referenced within the student’s work.

Confidentiality must be maintained throughout all practice portfolios. It is important that students do not specifically name staff, clients, patientsor work placement areas on any documents or evidence contained within practice portfolios. Students can describe placement areas in general terms and in Nursing and Midwifery portfolios all placements

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should be numbered, e.g. 1, 2, 3 and so on. Placement areas should be described in generic terms e.g. “In-patient Medical Ward”, “Voluntary Organisation for Young People”.

Mentors and Practice Teachers are an important part of the assessment process and must demonstrate good practice when assessing all portfolio evidence. They must not accept evidence which has breached confidentiality and must also ensure that all documentation they sign and complete complies with the advice given in this policy (they should not specifically name the clinical/placement area and must ensure no breach has occurred at any stage of the assessment process).

Mentors/Practice Teachers should seek advice from the Practice Teams at the University if they need help and support with implementing this policy.

It is important to recognise that all students are in a learning situation, formative feedback is an essential part of advising and supporting students to comply with good practice.

Breach of Confidentiality

Students are introduced to professional codes at the beginning of their programmes and discuss the value base of the profession they wish to enter. Part of this explores the importance of maintaining confidentiality, particularly in relation to individuals/service users, but also organisations and services.

They are required to sign a declaration on enrolment (and re-enrolment) that they will not breach confidentiality as this may result in either invoking the Fitness to Practice or Academic Misconduct procedure.

As a guide, when marking assignments, viewing posters or moderating practice documents, academic staff must firstly recognise any breach of confidentiality (BofC). If a BofC is detected this must be highlighted with the feedback given to the student. The student should be informed that the work has been referred to the Senior Academic Misconduct Officer (SAMO) to determine the nature of the penalty.

If the SAMO decides a breach has occurred and this is the FIRST occasion (irrespective of the year of the student) then a written warning will be given. If a student is referred to the SAMO a second time and the SAMO decides a further breach has occurred, the student’s work will be downgraded to a D-.

If the work is only at a D-, the student will receive an F- and will have to follow the same process as if they had failed the module or practice placement. All work resubmitted will be capped at D-.

These penalties will apply irrespective of whether the breach is contained within the main text of the assignment or is in appendices.

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Students who are suspected of breaching on a third occasion will be referred to the SAMO and should, if they have breached, automatically receive an F-. They will have to follow the same process as if they had failed the module or practice placement. They will then also be referred to the Academic Office and the Associate Dean (Quality) under the Fitness to Practice Policy.

Additional Guidance regarding Social Networking Sites

All students on professional courses should receive advice and guidance on how to use social networking sites in a manner which will not place them at risk of either breaching or being vulnerable to breaching confidentiality.

Students should be made aware that any statements made about the University or partner NHS organisations could place them in breach of the Fitness to Practice, Fitness to Study Policy. All students should be mindful of NHS Trust policy statements on the use of social networking sites and recognise that they should comply with any guidance issued in any work place areas.

Students should be mindful of using social networking to discuss any issues relating to working as a student on a professional course, even if access to their pages is limited to their own student groups or members of their family, information could still be placed in the public domain intentionally or unintentionally and confidentiality could be breached.

Implementation

1. This policy will apply to all students from 1st March 2010.

2. Students need to have access to this policy and the potential penalties imposed. Module handbooks should contain a link to this guide, practice portfolios should also make reference to this policy.

3. Staff involved in induction must include reference to the policy in their induction programme.

4. For all continuing students notification of the policy will be put on NILE sites. All module leads of professional courses need to be mindful of referring to the policy in assignment guidelines as appropriate.

5. Practice support teams (link lecturers, practice educators, clinical academic leads, lecturer practitioners, practice teachers) must ensure work based assessors are aware of this policy.