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https://youtu.be/h1VeJYyoj54

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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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Day 90

Today is the last day for internship program.

the owner told us to clean up all the room for aidil fitri holiday.

I finished up all the work the want me to do like website, customer form and daily record for attendance.

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Day 84

I started the day with cleaning duty and sending all the new promotion that I have been edit for this spa.

today I make closing for account.

i help the owner to edit back the promotion for this spa.

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Day 85

I practice hair wash and blow today with the other practical student here.

we learn how to make style for hare using hair foam

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Day 86

i have customer for body massage and I help the staff to do because we have pack day today.

again I need to practice back the step because I dont want to make any mistake during treatment.

The staff help me to practice

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Day 87

we will open booth at PKK tomorrow so I and the others prepare things for the event.

we going to promote Aidil Fitri promo

we print out all necessary vouchers and flyers for the event.

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Day 88
Today I have event at PKK near Taman Tun Dr Ismail.
I go there from 9 am to 5 pm to take care of the booth

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Day 89

Today staff for hair stylist had a off day so we take charge for hair department.

I do Argan hair treatment  and dandruff treatment .

the step I followed was based on the supplier that have teach us.

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Day 78

tomorrow we are going to prepare for an event in Putrajaya.

we need to prepare all the necessary equipment during the event and all the product that we are going to sell need to be in the box.

we also need to practice back all the treatment of massage that we will be doing there

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Day 79

Today people from Schiller came to teach how to use their product that is Aquasure

in the evening we go to Putrajaya to set up the booth for tomorrow.

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Day 80

I started the day early today because I need to go to Putrjaya at 7.15 am.

I take the bus for 1 hour to arrived there and when I arrived  I need to set up the table and arrange all the product.

At 5 p.m I clean up the booth and prepare for going back.

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Day 81

Today was the second day for the event .

like yesterday we go out early to catch up with the bus to Putrajaya.

we opened our booth at 9 a.m

we distribute all the flyers in that place to promote our business.

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Day 82

After 2 days in Putrajaya we work at the spa & salon again .

I managing all the booking for today appointment and give reminder to the customers for their appointment.

I help cleaning with the staff after their done their treatment.

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Day 83

I started the day with cleaning the spa & salon .

Today was quite a quiet day and we need to call all the customers to update database.

i finished up the website that have been neglected before because of the tight scheduled.

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Day 72

Today I started the day doing cleaning according to the schedule that have been scheduled.

As usual, in weekdays the number of customers is less compared to weekend so our owner always remained us to make follow up with past customers.

This is to make sure the customers always remember our spa and salon

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Day 73

Today I review back how this Spa & Salon use Lakme for hair treatment.

I learned how to apply Argan hair treatment with the senior staff.

I practice how to blow hair again because after the holiday I have not touch hair dryer for quit a while  so this was to make sure I still have that skill and if the salon department have lack of man power I can come handy.

I also broadcasting teacher's day promo to the customers.

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Day 74

Today is the first day for fasting for month of Ramadhan.

The Spa & Salon opened as usual and we started by cleaning the premise along with the other staffs.

I in charge in handling the cash flow for today operation.

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Day 75

The number of customer for month of Ramadhan is lower so we need to do more marketing and create more promotion.

customers for this Hurun Ain Oasis are likely to do hair service compare to spa so we are lacking with man power in salon department . I become an assistance for this company in salon department

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Day 76

as usual I helping the staff to prepare tools for making facial.

before that I usually clean the area and prepare hot water for cleaning process.

during the facial treatment I will regularly changing the water so I need to sit besides the staff during treatment session until it done.

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Day 77

For today I Doing all the cleaning with the other staff before starting the business operation.

We cleanup the display rack because it haven been done for ages and it full with dust.

we also soak all the salon tool with antibacterial liquid to make sure all the equipment are clean.

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GE14

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GE14

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Day 68

Today is the first day of work after long holiday for GE14

We need to clean up the spa because it have been 3 days we operate

We have problems with internet causing the phone not working and this effect our operation.

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Day 69

Today the argila customer come for second treatment

She bring along her kid so as a spa and salon that kids friendly we need to take care of her child while she having her treatment

This is one of speciality for this spa and salon that make customers comfortable to came here

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Day 71

Today we do argila treatment

Argila treatment is the same as relaxing treatment to make the hair straight

It difficult to apply the treatment because we need to it section by section.

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Day 70

We printed ot all the voucher to clip with the flyers

We have been given task to distribute flyers around TTDI .

this is one of the way to promote the spa to public

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Day 62

I rearranged the arrangement of products at display rack.

The use of this display rack is to display all the product that the spa use and sell

I help the staff to clean up after hair cut.

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Day 63

We get ready for event tomorrow at Nu Sentral

We going to open booth for this spa and will promote mother's day promotion.

We arrange all the products that need to be brought for tomorrow event

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Day 64

We have event today near the monorail station.

I help to take care of the booth with the other UMK's student.

We learn to arrange the product and how to attract with the customer

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Day 65

Second day for this event

We have problems in attracting the Customer

This is because most of the people going to the nu sentral is because they want to take the monor

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Day 66

The last day for this event

We dicided to close the booth early because this event is not very suitable to promote the spa & salon

We clean up the booth and although it quite unsuitable to open the booth there but we manage to learn many thing about business with the others people from this event

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Day 67

We opened and clean up the spa as usual today

The owner give us to opportunity to go back early because we participate on the event for three days.

We cleaned up spa before we have holiday for G

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Day 56

we have trouble with the water system was clogged.

we need to repair it before it getting worse.

the drain clogged can cause the unwanted visitor from insect such as mosquito

i help the staff to do hair treatment

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Day 57

the drain was still clogged and fortunately we still have another restroom to use.

i help the staff to do manicure and pedicure

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Day 58

today we get customer that bring along her child

the important thing that a spa need to have a place or toys for the kid to play so the customers can rest and have their treatment

this service can attract the customers to come again to the spa.

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Day 59

This week have have many customers to do manicure and pedicure so I have to help The staff to do the services.

I learned that the combination of service can attract more customers and this is one of the way to promote spa.

Interesting package with affordable price also one of the reason many customers came to the .

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Day 60

Today I sprayed Clorox to the towel so we can send it to be clean.

cleaning tools are very vital especially for spa business

I help doing marketing by calling and share latest post in media social.

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Day 61

Today was quiet and we had hardly no customer so I finished up my marketing and call the past customers.

I learned how to editing picture today using canva's

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Day 50

today i have been given task to promote the new offer to the customer

we had some problem before with whatapps because we broke the agreement so we need to be more careful to avoid anything bad happen again.

the new number need to be informed to update to the past and new customers.

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Day 51

I need to finish up SOP for hair treatment.

SOP is use as guide for any services here.

Its help the new comer or staff to practice and explain to the customers

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Day 52

I need to do telemarketing by calling and massaged the past customers

it help by reminding the customers to visit the spa and use their voucher before the expired date.

we also collected the customers data such as birthday date to help promoting offer during their birthday.

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Day 53

I started the day with cleaning the spa and salon with the other staff.

I promote one of the product in the social media.

I learned how approach customers during treatment been done.

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Day 54

Today I learned how to do hair cut, wash and blow with the owner.

I also learned how to trim hair with the senior staff.

the staff taught me how to use hair steam and why we use in the treatment

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Day 55

I need to do broadcast to the customer.

I learned how targeted marketing work in the spa

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Day 44

Today the first day of work for this week we announce a new offer for this week .

we announced the new offer to the customers that have came to the spa.

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UDay 45

I have been given task to finish SOP for hair treatment.

I need to know all the step for hair treatment for this spa so that the newest staff have a guide for doing hair treatment.

The SOP need to be understandable and simple so it will be easier to refer to

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Day 46

I learned how to make henna treatment with the senior staff

This treatment is for hair and it suggest to be done for customers that have grey hair

compare to creme bath treatment, henna is harder to apply but easier to be clean.

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Day 47

I have my first experience on how to do cocoon facial.

The owner show us how to do it and all the products that included in this treatment

It was quite tricky but compare to the other facial it more easier to be done.

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Day 48

Today was the first day of weekend and we have more customers compare to the weekdays so it quite a busy day.

I helped the senior staff to prepare ingredient for massage.

a part from that i help to do manicure and pedicure.

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Day 49

our hair stylist day off today so we need to take charge of her duty except for cutting hair.

I do creme bath more than 2 customer today and quite a havoc day.

I increase my skill in washing and blowing today.

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Day 38

we have customer that want to do Jacuzzi.

I learned how to prepare Jacuzzi here with the senior staff.

it is quiet easy because the ingredients are simple and we operate it using machine.

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Day 39

as usual we will join event on Saturday at Cyberjaya and we need to be well prepared

our owner guide us with list of things that are needed on  that day.

we decided to practice back all the services that will be doing on that event such as hand massage, manicure and shoulder massage.

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Day 40

I learned how to make another facial with the senior staff.

I learned that using natural products is effective and it cost lower than the man-made products.

Controlling expenditure for the spa is important to avoid any waste and to reduce any useless cost.

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Day 41

We have problem with the customer when we fail to arrange appointment properly.

I learned the arrangement of appointment need to be done properly to avoid any clashes

We settled it with calm and proper way

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Day 42

We joined event at cyberjaya.

I have be given task to take good care of booth with other senior staff.

Today event have small amount of participants so the salea is quite low compare to the past.

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Day 43

Today is last day for this week, we decide to study and practice how to do hand massage.

We open video from youtube to refer to.

The senior staff also guide us and it is so much easier with her guidience.

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Day 32

I follow the owner to pwtc for an event and we need to distribute our flyers there

The event is an islamic event and it is so good opportunity to distribute the flyers there

It will be more great if the owner can open a booth for our spa.

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Day 33

We clean the towel today

First step is spray clorox to the towel wash and dry it lastly fold it

Every spa need to take hygiene seriously by using clean towel everyday

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Day 34

Ealy in the morning I practice to blow hair with the senior staff here

Blowing hair is easier than washing the hair but to make the hair section it quite difficult

Having a much longer nail can help it easier.

The senior staff teach us to use clip of Comb to make section more easier.

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Day 35

The senior staff asked me to helped her for pedicure.

Compared to manicure , pedicure is more challenging .

I have to face the smell of the Customer feet and it is soo gross .

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Day 36

The first time I have the opportunity to do creme bath service to customer.

I have a tough time to adapt with this services because it is the first time I applied to the real customers.

The customers have many type of condition and each condition have it own way to take action

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Day 37

The first month of April and we are doing telemarketing by calling all the past customers that have came before.

We promote current promotions to attract them to come again.

We provide many promotion for weekdays because the spa have only few customers on weekdays compare to weekend

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Day 26

this morning we are doing usual duty according to the schedule.

updating new customer database for 2015.

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KikiDay 27

we have problem with communication in the spa.

the customers cannot contact us using the usual number we use.

there are no sale today maybe because of that problem

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Day 28

the second day, we change the number but some problem happen when we spreading the massage for new number to the customers causing the whats-app blocking the or number.

still there are no sale today causing the owner having a breakdown.

I learned that it is important to know the technology nowadays because everything are using technology.

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Day 29

we have princess workshop today for kids.

it is quit an easy task because the age of those kids are young and there only 4 of them.

the fist session is we teach them to make facial from natural ingredient.

second session we teach them making bracelet on their own.

it is the good way to promote the business services by attracting kids to do activities here.

the target market for this spa & salon was not only for women but also young girl

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Day 30

promoting using online marketing is important but this spa has no website and only depend to Facebook and instargram to market their services.

I suggest the owner to have their own website ans she told me to learn to make it and teach her afterwards.

i try using some website to build our own website.

it is quit hard to learned it but I tried to learned it step by step.

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Day 31

the website was only 50% finished.

still figured out how to choose theme that is attractive and suitable for spa & salon.

some of the spa around here using celebrity to promote and it is a good suggestion to use it. although this spa doesn't use this type of marketing I will tried my best to create this website so all of the customers can use it.

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Day 23

practiced shoulder massage for event on Saturday.

repeat back what we have practiced from past few week

perfecting the move and pressure for different people.

making closing for today

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Day 25

for the first time I doing full body massage for the customers.

It is really tiring because it take around 1 hour to finish the treatment. gladly the customers love my massage

Today we are preparing goodies for an facial party next Friday

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Day 24

I have received call from customers from Sydney and I need to talk in English with her.

I become the translator for the staff for this customer because she cannot speak Malay at all.

During the afternoon we went to GLO Damansara for the event.

It is not really suitable event for doing services such as massage because it only in a short period of time and all the participant are busy with the event.

this event is a Hi Tea event that gathered Businesswomen all over Kuala Lumpur.

this event is suitable to improve networking among them.

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Day 22

practice hand massage and shoulder massage for event this Saturday

the hand massage is quit tricky with many step that need to be remember.

we going to open the booth to promote spa services, sell product and also selling services such as shoulder massage, hand massage and simple manicure.

we apply at the owner to see our capability on doing this service.

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Day 21

Starting the day with doing the daily duty and checking stock

made records for all the stock in the spa and report it to the owner.

updating the new arrival stock especially for hair treatment stock.

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Day 20

As usual cleaning up the spa because spa is a business that take hygiene as important aspect.

we have our own SOP of cleaning and each every cleaning product we use have it own way to made.

our owner always checking on the spa level of hygiene and told us to make sure the tools in the spa need to cleaned before and after use

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Day 19

started the day doing daily duty for this week according to the scheduled.

we have intensive practice for manicure for event on Saturday at GLO Damansara.

I practiced manicure together with the other practical student here.

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Day 18

Today was the first time during my practical I having bride to be customer.

She take the package for bride to be and it is the combination of facial, scrub, massage, manicure and pedicure.

I help the staff to do manicure because we only have one therapist.

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Day 17

Today is the first day we have too many customers and it effect the management deeply

It is hard to manage the reception table while helping others staff doing manicure and pedicure.

The owners are really helpful helping us during this critical time.

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Day 16

Learned how to mix essence with oil for massage.

Learned the suitable essence for different type of oil.

Apply the mixed oil for massage. The type of essences is also depend on the customers.

Different conditions also can effect the type of essences.

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Day 15

Do manicure to the owner .

Learn more deeply about manicure when I apply to the customers.

Gain experience using manicure

Bought manicure product at sungei wang with owner

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Day 13

Today I learned how to do scalp head massage

It started with washing hair and put shampoo.

After that the shampoo will be spread while doing massage from the top to the neck

This treatment is good for scalp and blood circulation at head

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Day 14

Practice body massage with the staff.

Learn additional step for full body massage.

Arranged the step for full body massage.

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Day 12

I learned how to do manicure and I applay it to my owned hand.

There are many type of nails and each nail have it own step how to do manicure

I found out that this type of business is very popular in here.

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Day 11

Learn how to wash and cut hair with the staff in Hurun Ain Oasis Spa & Salon

Learned the quantity of products need to use for different hair length

Watched how the staff do hair treatment for hair loss

Below is the picture of hair section in the spa

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Day 10

Starting the day doing duty to clean the spa

My owner explained the importance of cleaning in spa area.

I experienced marketing face to face with customers.

Below is the picture of modern inai that was sold in the spa

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Day 9

Training product lakme with supplier.

Learned steps using lakme products for each hair problem.

Learned hair condition and some of hair problem.

Learned how to market lakme products and how to convince customers to buy this product.

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Day 8

Creating video for scalp massage promo for hurun ain oasis spa and salon.

Learn how to edit and market using video as a tool of marketing.

Learn how to do Telemarketing with the customers.

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Day 7

The staff trained me to apply facial using maria gallands' products.

The are a lot of step for facial and it is the combination with light massage for the face.

I learned that the type of product is important to apply facial.

I also practice how to clean the face properly using face sponge.

Blow are some of the product that we use here.

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Day 6

Starting the day with pack schedule. Learn facial with the staff in the spa.

It is very hard to learn how to apply it and I need my hand to be more flexible for this service.

Apart from that , I practice full body massage with all the staff here using oil plus aromatherapy.

Below is the picture of oil that Hurun Ain Oasis used.

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Day 5

Today I learn the step of full body massage, from the bottom of the leg to the head.

Successful finish all my duty in the schedule .

Below is one of the display rack for this spa that I already finish clean it.

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Day 4

I have other task added that is to learn all the services in the spa and salon. Which mean I need to learn how to cut hair, massage and facial.

Today I learned basic step for shoulder massage.

This task quit tricky because there are limited time I need to manage to do all step.

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Day 3

Learn the basic procedure to served manicure and pedicure for this spa.

Learn all the tool that we need in manicure and pedicure service and how this spa apply this service to the Customer.

Do all the duty that have structured in the schedule .

Below is the attachment of database picture.

It is a complete data of customer and all the services that they had experience in this spa.

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Day 2

The owner Pn Emy give me a task to handle the marketing for this company.

I need to update all the information regarding the past customers profile in their database.

Planning the marketing plan to promote back to the past customer

Below is the picture of my schedule for this week.

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Day 1

Introduction to the company's owner and staff in Hurun Ain Oasis.

Briefing about the schedule, rules and regulations.

Briefing about the SOP of this company.