# data[].attributes.body
heyitsluky
lulus
dickhead
royAL
benji

Stage 1:
1) Notify the pilots about the delay to inform the cabin crew to inform the passengers about the delay.

2) Tell them it will be a 2 hours delay. We will offload the perishable cargo to put it back in a freezer to keep the meat and vegetables fresh.

3)Inform the FCC that flight XY786 will be late due to hydraulic leak.

4)Source for a spare aircraft that can accommodate all the passengers and cargo that have been affected by the delay.

5) Extend the FDP of the flight crew and ask if they would like to extend their FDP. If the total FDP exceeded the regulations set by ICAO and IATA, we will find a spare set of crews to takeover the current crews.

6)Inform the engineers to troubleshoot for the reason why there is a hydraulic leakage.

7)Prepare food vouchers, shopping vouchers, accommodations or dinner (since it is a night) for the passengers affected by the delay.

8)Keep communicating with the ground handlers and engineers to check on the situation. (Whether there is a need to use a tow tuck to tow the aircraft away and disconnect the aerobridge)

Stage 2:
1)Provide accommodations to the passengers. First class & premium passengers to high class hotel. Business and economy class can stay in a hotel that have 3 stars and above hotel. (Hotel)

2)Inform passengers of the updated estimated time of departure.

3) Ask the passengers if they would still want to fly with them. If they don't want to, transfer them to another airline (that are in the same alliance) that are flying to the same destination.

Stage 3:
1) Confirm with engineers that the aircraft is fully functional and is airworthy.

2) Prompt the FCC to generate another updated flight plan and make sure that the pilot receives the updated flight plan.

3) If a passenger no balls to continue flying with us, we will allow him not to continue the flight but we will not refund the air ticket money.

4) Arrange the securities to interview the passenger and offload his baggage. Make sure the security to screen the whole cabin to check for any explosives.

Stage 4:
1) Transfer the aircraft to

# data[].attributes.body
Aloysius
Asyraaf
Dylan
Jordan
Aowen

Stage 1:
- Announce and apologise to passengers for the delay and give them progressive provisional times for departure by liasing with engineers.
- Prepare spare aircraft in case XY786 takes too long to prepare.
- Inform pilots and cabin crew of delay and check with them if their FDPs are close to exceed. If not, hold them back and wait for either the aircraft to repair or to fly on the spare aircraft.
- Move cargo and especially perishables back to appropriate cargo terminals first until flight is ready
- Inform ATC of delay and gate at which aircraft is grounded
- Inform destination station of the delay so as to give them a heads up to prepare themselves
- Arrange flights on same carrier or another carrier if they demand  to be flown out ASAP.
-Arrange for accommodation, entertainment, meals for passengers who are willing to wait for the aircraft to repair if it takes overnight to repair
- Prepare some vouchers for delayed passengers
- Inform ground handlers of delay and inform them when aircraft is ready for service.

Stage 2:
- Progressive updates to passengers on provisional departure time at 23 30
- Find a new available parking slot at 23 30 for passenger boarding and shortlist options
- Inform arrival station of new provisional departure time for them to arrange
- Check FDP of pilot and cabin crew if they risk exceeding them, taking account their flight time. If not, still find a new crew available immediately as caution for further delays
- Inform and standby the crew
- Keep in contact with GHAs to inform them of new provisional departure time to get them to prepare when to commence work on the aircraft.
- Contact logistics to prepare transport perishables and cargo back to aircraft
- Still prepare spare aircraft just in case of even further delays
- Keep in contact with hotels etc to book available rooms in case further delays occur

Stage 3:
- Inform passengers of new confirmed departure time
- Inform ATC of to find a slot to depart
- Inform FCC of new flight departure time to settle a new flight plan as well as other arrangements
- Inform arrival station of confirmed departure time
- Inform GHAs and logistics partners to commence work on the aircraft or load the perishables and cargo back into the aircraft
- If passenger refuses to fly, no compensation. Get security to investigate individual as well as find passenger baggage to offload for security reasons

Stage 4:
- Liase with technical services to get provisional departure times
(IF DEPARTURE IS FAST)
- Get the captain to announce further checks and give provisional waiting time frequently
- Activate entertainment on aircraft as well as serve meals onboard.
(IF DEPARTURE TAKES LONG)
- Make use of spare aircraft
- Contact GHAs and logistics to transfer cargo and perishables to new aircraft
- Redo procedures in Stage 2
-

# data[].attributes.body
Hareez
Janelle
Hui Wen
Jervis
Cybele
Hursh

Stage 1:
- We will inform the passengers that the current aircraft they are boarding is facing issues with one of the engines and it will endanger their safety if we allow the flight to continue.

- Contact the engineers to fix the issues as fast as possible.

- Check if FDP is overshot due to delay. Request extension of FDP
If extended FDP is overshot, find new crew. If not, continue with current crew.

- Inform the ATC, Aircrews, ground handlers and designated airport about the delay.

- Then, we will accommodate the passengers in the departure hall and ask our customer officers to help them in any help they need.

-  Find another aircraft to quickly depart the perishable goods to the designated location.

- Find another flight to bring as many passengers (Vvip and VIP) and cargos to the destination.

- For passengers that are still in the airport, we will give them vouchers for meals in the airport.

- Take care of the PRMs and Minors.

Stage 2:

- Inform the ATC, Aircrews, ground handlers and designated airport about the delay.

- Inform the passengers that the flight will be delayed to about 2330 hrs and allow them to enjoy the business class lounge facilities.

- Inform flight dispatcher to come up with a new flight plan at 2330 hrs.

Stage 3:
- Inform the ATC, Aircrews and passengers that the aircraft will be able to depart now.

- Give the aircraft 1st priority to take off.

# data[].attributes.body
JX
Chen Sin
Vedette
Hazirah
Prudencia

expect:
the aircraft to be grounded.
unhappy customer
offloading of cargo

Stage 1:
decisions to be made:
Passengers
1. inform passengers about the possible delay.
2. give them updates every 30 mins
3. once timing is confirmed, inform them about the revised flight time.
4. if they are unhappy, they will have to inform me and we need to find the next best possible flight time.
5. provide them with light refreshment.
6. Find out which passengers are on connecting and find those passengers without a visa to enter singapore.
7. prioritize passengers who are on a connecting flight. and arrange them on to the next flight or other carriers.
8. arrange accommodation if the delay time drags overnight.

Cargo:
1. inform baggage handlers about the situation and ask them to offload all cargo
2. inform shippers about the situation and explain to them what will happen to their goods.
3. offload all cargo immediately
4. get perishable goods in proper storage place
5. arrange next best alternative flight to send off perishable good
6. if they are willing, arrangement to send off their cargo will be made if the delay is  more than a day

others:
1. inform control tower and company about the situation.
2. ensure that flight crew does not exceed their FDP.
3. if they did, ask for agreement to extend their duty period or call for standby crew.

Stage 2: now that flight time is confirmed(2330),
actions to be taken:
1. inform the baggage handlers about the update. get them ready to upload baggages
2. inform catering to standby to  upload food as well.
3. update shippers about the revised flight timing.
4. update passengers about the revised departure time.
5. ensure FCC has a new flight plan.
6. inform control tower about the change in departure.
7. Ensure that passenger are satisfied. if not, make sure we get their feedback.

Stage 3: now its 2250

1. inform the baggage handlers to reload baggage and perishable good.
2. inform catering to upload food as well.
3. Make flight plan is handed over to the pilot before boarding.
4. allow passengers to start boarding.
5. do crowd management
6. ensure smoothness of boarding.

if passengers want to offload themselves,

1. soothe the passenger. ensure them that the engineers and pilots are skilled and that their safety is guaranteed.
2. if they insist, offloading will be allowed.
3. inform baggage handlers to offload their baggage.
4. inform other passengers about possible delays.
5. call for security to interrogate passenger.
6. let passenger identify his baggage.

Stage 4:
1. Inform the passengers that further checks will be carried out and the flight will be delayed again.
2. inform company, control tower about delay.
3. find the any spare aircraft and check the FDP of avaliable pilots and whether they will exceed
4. Find any codesharing airline so that we can put our passengers on the flight
5. While waiting for further confirmation, we can deliver and serve the food to the passengers.

# data[].attributes.body
Rajvin
Cheryl
Sherman
Qing Yang
Tricia
Stage1 :
-Inform pilot of the situation, pilot will then inform cabin crew and passengers that delay will be 1.5 hrs due to the hydraulic leak and that it is not legal to fly.
- Tell pilot how long will the problem take and that it will affect duty period.
- Consider whether need to extend duty periods.
- Since time exceeds 2000 hrs, offload passengers.
- Check duty periods and whether cabin crews are available for the next flight.
- Find engineers to check how long will it take for the problem (hydraulic leak) to be solved.
- Check if passengers have any connections or important job, check if there are any other available flights to put the passengers on.
- Provide waiting passengers with refreshments. Update them every 30 minutes.
- Inform ground handling agents to move perishables back to storage area .
- Check if there are any other flights ( same airline) to fly the perishables to the destination first.
Stage 2:
- Inform passengers that the next departure time is at 2330 hrs.
- Provide passengers with food vouchers and update them every 30 minutes.
- Use alliance partners to transport passengers who really have to depart from the airport.

Stage 3:
- Inform ground handling agents to transport perishables back into aircraft
- Inform FCC to make new flight plan
- Ensure there are sufficient cabin crews for the flight
- If a passenger do not want to fly, ask for purpose of the intent.
- Get security to interview passenger
- Offload passengers for cabin crew and security to check the aircraft.
- If nothing is amiss, arrange accommodations (hotel) for the passenger and his luggage to be delivered to the hotel.
Stage 4:
-inform captain captain
-ask him if he still want to fly
-ask him to tell cabin crew
- decide whether to extend duty again??
-captain tell passengers about what is happening and apologise
- cabin crew to assist in offload passengers
-give them meal vouchers and hotels for them to relax
-find another flight for those that really need to fly off in own airline or alliance especially those with connecting flights
- since aircraft grounded, they need to find another aircraft which is available for use by contacting hubs.
- contact ground handlers to standby with offloading
-

# data[].attributes.body
Welcome to the Delay Sim Games.  Please create your own group padlet and list down the names of all group members.  Wait for further instructions