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Library & Student Services

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Why? - Students know the word 'Library'.  They probably understand 'Student Services'.  Students don't care about the fact that we are organisationally one team.  I think there is benefit in using words that are students already know.

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Lets put a compass in te puna like the one on top of mt eden with all the key unitec  places on the circumfrance and number of metres to them http://lh3.googleusercontent.com/-OsukZe8F8xc/U4GMw10mVfI/AAAAAAAAAUc/fSDdSrHTLAc/s640/blogger-image--1917111419.jpg

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An old fashioned sign post is a nice idea

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An old fashioned sign post is a nice idea

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Unambiguous
Succint
Informative

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This is not boring but pragmatic and easily understood.

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This has all three national languages of Aotearoa/NZ - Helen P

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This has all three national languages of Aotearoa/NZ - Helen P

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good point

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The name for student info services at QUT is HiQ - a play on HQ but meaning Hi & Questions I suppose

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The name for student info services at QUT is HiQ - a play on HQ but meaning Hi & Questions I suppose

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Perhaps a focus on the image/icon used would make more sense. If the universal 'i' for info desk seems too out dated, try an exclamation mark? It's identifiable from a far and international students will understand too. But you can call the team something creative (the Kaitiaki suggestion was nice). Or maaaaaybe the obsession for titling could be a sub heading to a giant 'i' or '!' ..... "information desk/info desk". Keep it small... words are just not what "lost" people look for, they look for familiarity.

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Ask Student Services

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Name should be translatable in many languages with the most common languages displayed in the signage.

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Te Puna Information, Support & Services 

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Te Puna Information, Support & Services 

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(encompasses our new name, and is generic word for help across other areas of campus - ''Keep It Simple'' ie consistent naming across institute)

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- unambiguous
- succinct
- information

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I like this one. I think that's nice and clear.

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I know this is boring, but Students know the word 'Library'.  They probably understand 'Student Services'.  Students don't care about the fact that we are organisationally one team.  I think there is benefit in using words that are students already know.

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Te Reo Maori title - only if English there as well

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Te Reo Maori title - only if English there as well

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I am really happy to have a Te Reo translation of whatever we decide, but I do not believe we should have just Te Reo.  The majority of our students do not speak Te Reo.  Our international students are struggling to come to grips with English, let alone Te Reo.

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Lets consider a new name for these front facing library and student services that will work across all 3 locations

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Think its a good idea to come up with a stong new name to represent the ask me concept eg Pou Tohu

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Think its a good idea to come up with a stong new name to represent the ask me concept eg Pou Tohu

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Support guidance

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Te Puna Aki - To help grow and encourage.
Te Puna Tautoko- To help unconditionally.
Te Puna Arahi- To guide, navigate

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(that is a large stylised question mark above the desk)

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I like this because students will be looking for both of these thinks and though people know the Library can help with any question they may not know that Student Services can help with the Library questions, this covers both.

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Consider the costs and challenges of changing from Ask Me. At one point Ask Us was mooted; could we use that?

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Info point

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Library and student services - face2face

Name of back office team:
Library and student services - digital channel

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(a bit of humour helps break the ice!)

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("we will find a way!")

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Words like support and help are a bit weak their problem needs solving they need satisfaction/ completion

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Words like support and help are a bit weak their problem needs solving they need satisfaction/ completion

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Āwhina Tauira = Student Assistance/Student Help

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Āwhina Tauira = Student Assistance/Student Help

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(I like Āwhina because it has a double meaning, “to embrace”.)

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They all can be translated into Te Reo by someone qualified

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They all can be translated into Te Reo by someone qualified

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Ngā Ratonga ō Te Puna = Te Puna Services

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Ngā Ratonga ō Te Puna = Te Puna Services

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(I like this one because it links the services with the Te Puna concept, and with the “hub” at each location)

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START HERE

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Name of Team:
Library and Student Services

Name of services:
1. Kaitiaki (guardians) of the space (eg: give directions, log FM calls, carry out H&S audits, book study room, lost property)
2. Book appointments, referrals
3. Laptop loans,
4. Library information/loans
5. Print & tech,
6. Referencing guidance (eg APA)
7. Student & course info - basic

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ara - pathway
or
ārahi - guide
Name should be simple and direct, easy to spell and pronounce.

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