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TEAM MEMBERS

1. MUHAMMAD IZWAN BIN AWANG SATIAH
2. NURHAFIZAH BINTI MOHD SYED
3. NEVITHA SRI A/P RAMA RAO

PART A
Proposed TSNA
1. Target group; Undergraduate Students of Azman Hashim International Business School (AHIBS)
2. Location or Place of Work/Study/Interest or Nature of work/study: Universiti Teknologi Malaysia (UTM). Skudai
3. Present Needs: Due to lack of communication skills especially using English medium, many graduates are unemployed and many were rejected during the interview session due to language inefficiency.
4. Future needs:Able to communicate and also produce a great report that is suitable with their occupation in the future
4. What problem(s) do you think they have?
Lack of communication skills which includes speaking, reading and listening skills and also writing skills that helps in submitting monthly report or any other documentation.
5. Proposed Instruments
I.Questionnaire
II.Interview

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TEAM MEMBERS

1. MOHAMAD RIDHUAN BIN NASARUDIN

2. FRANKIE FEDDRICK LATOK

3. MUHAMMAD ASYRAF BIN ANWAR

4. ROZHAFIEZAM BIN ROSDI

PART A

Proposed TSNA

1. Target group:

MALAYSIAN E-SPORT GAMERS (MOBILE LEGENDS)

2. Location or Place of Work/Study/Interest or Nature of work/study

E-SPORTS

3. Present or Future needs
Present

Malaysian E-Sport Gamers should able to communicate excellently in exchanging views on the latest gaming strategies with international players.

Malaysian E-Sport Gamers should be able to practice their interpersonal skills by making friends with other players of different backgrounds.

Future

Malaysian E-Sport Gamers should be able to promote E-Sport among fellow Malaysians as well as establishing an excellent image of Malaysia internationally by organizing camps on some of the best strategies they have utilized to win tournaments.

4. What problem(s) do you think they have?

They are unable to fully comprehend and utilize the eight parts of speech in daily conversation. (NOUN, PRONOUN, VERB, ADJECTIVE, ADVERB, PREPOSITION, CONJUNCTION, INTERJECTION.)

They are also having problems with pronunciation as well as very limited vocabulary.

5. Proposed Instruments to be used

Questionnaire

Interview

*This one is the newest one Dr. The previous one cannot be edited, I do not know why*

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TEAM MEMBERS

1. ABID ZULFADHLI BIN RAZALI

2. AMMAR BIN MAT NAIM

3. MISRIYAH BINTI MAKMUR LUBIS

4. IZZATUL AYUNI BINTI MOHD ANAS

PART A

Proposed TSNA

1. Target group:

Campus police officers

2. Location or Place of Work/Study/Interest or Nature of work/study

Universiti Teknologi Malaysia

3. Present or Future needs
Present

To communicate with international students.

To ask for identification of individuals

To give directions to the visitors or outsiders.

To receive and understand requests from students.

Future

Able to apply the speaking and listening skills they learnt from the ESP course.

4. What problem(s) do you think they have?

Basic vocabulary (e.g. “two blocks away” “you turn right” instead of “you right turn”)

Understand various English accents from foreigners (New Zealanders or African)

5. Proposed Instruments to be used

Questionnaire

Interview

PART B

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TEAM MEMBERS

1. MUHAMMAD AMIRUL BIN SUHAIMI

2. ANUSHIA A/P D ACHUTHAN PILLAI

3. NIROSHINEE A/P SUKUMARAN

4. NUR IZZATI BINTI MOHAMED JAMIL

PART A
Target group:
Mobile Shop's Employee
Location of Study:
Taman Universiti
Present needs :
To identify the English proficiency level of mobile shop's employee.
Future needs:
To recommend or suggest any way in enhancing the employee's proficiency.
What problem(s) do you think they have?
a. Employee have trouble in communicating with customers by using proper vocabulary.
b. Employee have hard time in keep up with the customer's long conversation.
c. Employee couldn't explain the customer's need in understanding the feature of gadgets sold.
Proposed Instruments to be used
a. Questionnaires
b. Interview

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TEAM MEMBERS
1）Ng Jing Yi

2）Tan Tze Yi
3）Ivy Lau Ing Ing

4）Uthaya Nilavan a/l Narayanan

PART A
Target Group
Waiters working in western cuisine restaurant

Location of Study
Western Cuisine Restaurants

Present or Future Needs -
Present Needs
1) Waiters need to improve their speaking and listening skills.
2) Waiters need to understand the terms (such as "a-la-carte and "Pasta Al Dente"), demands or questions asked by the customers.

Future Needs
1) Waiters who have better command in English could be promoted to the role of supervisor.
2) Waiter could increase their salary based on their English proficiency.

Potential Problems
- Unable to understand the order due to limited vocabulary
- Could not react appropriately or correctly according to customers' demand
- Miscommunication and may cause misunderstanding between customers and waiters

Instruments
- Observation
- Interview
- Questionnaire

PART B

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TEAM MEMBERS :
1. Ainin Sofiya binti Mohd Zawawi
2. Fatin Nurazirah binti Zulkepli
3. Huda Dinie binti Abdullah
4. Zeenatun Nisa’ binti Zaine

PART A
Proposed TSNA
1. Target group :
• Health-care workers (Nurses)

2. Location of study :
• Hospital

3. Present needs :
• Pronunciation lesson
• Basic writing class
• Communication skill

Medical workers can advance their careers if they improve their English fluency. Having good English proficiency is very crucial for the nurses as they have to assist healthcare professionals in the delivery of patient care. The English language may become very important when it comes to communicating with co-workers, bosses, and patients in a hospital or other medical setting. Besides, they also work with an individual practitioner or a team, take on tasks such as welcoming and preparing patients, explaining the treatment and updating patient records. Thus, it is very important for them to master the language.

4. Problem(s) encountered:
• Unable to understand some of the English medical terms and abbreviations
• Having difficulty in writing nursing reports with precise terms and grammar
• Having a hard time to interact with patients in English
• Struggle to read the patients' medical records.

5. Instruments :
• Questionnaire
• Interviews

PART B

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1. Nik Mohammad Aiman Bin Ibrahim

2. Nur Najihah Najwa Binti Jaafar

3. Nurul Nafisa Binti Baharuddin

4. Razieqah Aina Binti Abdullah

PART A

1. Target Group

Preachers (ustaz)

2. Location or Place of Work/Study/Interest or Nature of work/study

- Location: Mosque

- Study: Preachers need to have good English because sometimes they need to interact with people from different race, religion or country. A good level of English is needed for people to understand the beauty of Islam.

3. Present or Future needs

- Present: To be able to read scripted speech with accurate pronunciation

- Future: To be able to give impromptu speech

4. What problem(s) do you think they have?
- Bad pronunciation
- Limited vocabulary
- Miscommunication

5. Proposed Instruments to be used

- Observation

- Questionnaire

PART B

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1. MOHD. SHAFIE BIN JOHAN NG
2. NOOR HAMIMAH BINTI HAIRUL ANUAR
3. NUR 'AFINA YASMIN BINTI ROSLY
4. NUR THAQIFAH BINTI MADON

PART A
1. Target Group
- Online entrepeneurs
2. Location or Place of Work/Study/Interest or Nature of work/study
- Open to freelance entrepreneurs
3. Present or Future needs
Present - COVID19 has stopped the market from buying and selling physically or face to face, so currently the best way to sell products is through social media
Future - It is a prominent future as selling products through online is getting higher and higher each year
4. What problem(s) do you think they have?
-English comprehension in promoting advertisements of their product
5.  Proposed Instruments to be used
- Questionnaire
- Observation sheet

PART B

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TEAM MEMBERS:
1. Amy Suraya binti Ahmad Muzamil
2. Hagiladeswari a/p Palani
3. Noor Hasinah binti Mohamed Subian
4. Nur Amira binti Azman

PART A: PROPOSED TSNA

1. Target group:
E-hailing (Grab Car Drivers)

2. Location or Place of Work/Study/Interest or Nature of work/study:
Malaysia

3. Present or future needs:
Grab drivers need to have good communication skills as they have to interact with people from other countries such as foreigners and tourists' customers. Grab drivers need to have good communication skills especially in English language in order to speak for their rights and benefits as Grab drivers that has been reduced day by day.

4. Problem(s) encountered:
a) English language proficiency
b) Comprehension
- Unable to understand
instructions from passengers when conversing.
- Misunderstanding/ misinterpretation during conversations.

5. Proposed instruments:
-Questionnaire
-Online interview
-Observation

PART B

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TEAM MEMBERS

1. NAME
2. NAME
3. NAME
4. NAME
PART A
Proposed TSNA
1. Target group;
2. Location or Place of Work/Study/Interest or Nature of work/study
3. Present or Future needs
4. What problem(s) do you think they have?
5.  Proposed Instruments to be used

PART B
Take a selfie/wefie of you and your group members and post it here

ENJOY!!!