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The first day of SIEP at LCB Tour Sdn. Bhd. (24.7.2017 - MONDAY)

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The first day of SIEP at LCB Tour Sdn. Bhd. (24.7.2017 - MONDAY)

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24th July 2017 is my first day of SIEP at LCB Tour Sdn. Bhd. My working time is from 9.30 a.m. to 6.00 p.m. every Monday to Friday. On Saturday, my working time is from 9.30 a.m. to 4.00 p.m. Yii Wen had introduce me to all my colleagues and asked Yean teach me about database. On the first day of SIEP, I learn to key in customer data through an online website which is Global Business Solution. This website is for business use, which can easily record all the data which use in the business such as customer data, employee data, visa data and other. My custom work is key in all the customer data which join the tour from October 2016 to December 2016. I also need to scan customers' passport as the evidence for the data that I key in.
The photo below is the customer data for October 2016.

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The second day of SIEP at LCB Tour Sdn. Bhd. (25.7.2017 - TUESDAY)

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The second day of SIEP at LCB Tour Sdn. Bhd. (25.7.2017 - TUESDAY)

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Today, I have continued my work which is key in customers' data into Global Business Solution (GBS). Besides that, I also have put some effort in the preparation of Matta Fair 2017 which held on this Saturday and Sunday (29th and 30th July 2017) at The Summit Batu Pahat. We have to do more preparation to make sure that this fair can go through smoothly. My colleagues had print out a lot of flyers and itinerary for promotion during MATTA Fair.

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The third day of SIEP at LCB Tour Sdn. Bhd. (26.7.2017 - WEDNESDAY)

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The third day of SIEP at LCB Tour Sdn. Bhd. (26.7.2017 - WEDNESDAY)

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Today, I have read the information of the trips that we have provided include inbound and outbound trips. I try to memorize all the information as much as I can for the preparation of MATTA Fair 2017. My colleagues, Miss Seah and Miss Ang also help me and guide me when I feel confuse and unsure. All my colleagues in LCB Tour always help me since I working here. They will guide me to solve problem and answer my questions as much as they could.

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The forth day of SIEP at LCB Tour Sdn. Bhd. (27.7.2017 - THURSDAY)

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The forth day of SIEP at LCB Tour Sdn. Bhd. (27.7.2017 - THURSDAY)

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Today, my colleagues had share their experiences on serving customers, solving problems and others situations that I might face in future in this industry. They also teach me how to inform customers about their travel details such as how to greet customers more polite, inform them the travel details accurately.

P.S. I just know that our company had set up a tea break and also provides refreshments for all employees. I really love the tea break!!!

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The fifth day of SIEP at LCB Tour Sdn. Bhd. (28.7.2017 - FRIDAY)

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The fifth day of SIEP at LCB Tour Sdn. Bhd. (28.7.2017 - FRIDAY)

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The preparation for MATTA Fair 2017 is still going on. We had to make sure all the fliers and pamphlets are enough or more for the event. My colleagues and I had cleaned the tables, chairs and the shelves for the MATTA Fair 2017. After that, they will move all these things to the location of the fair which is The SUMMIT Batu Pahat.

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The sixth day of SIEP at LCB Tour Sdn. Bhd. (29.7.2017 - SATURDAY)

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The sixth day of SIEP at LCB Tour Sdn. Bhd. (29.7.2017 - SATURDAY)

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Today is the day of MATTA Fair 2017. We had reach the place before 9.30 a.m. for set up the furniture or decorations such as tables, chairs, tables counter and shelves. We had put a lot efforts in this event. We have t make sure that the services provided is the best. The crowd visit is like an unending flow. I have give the fliers to people who visit or pass by. I have learn to explain or promote our products to customer. Mostly describe the schedule and special things to them
Below is a part of the booth.
As the photo shown, there is a lot of people interest in the products and services provided.

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The seventh day of SIEP at LCB Tour Sdn. Bhd. (30.7.2017 - SUNDAY)

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The seventh day of SIEP at LCB Tour Sdn. Bhd. (30.7.2017 - SUNDAY)

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Today is the second day of MATTA Fair. I just do the things like yesterday. I have also help customer to fill up a form for the lucky draw of MATTA Fair 2017. Besides, I have guide them to the specific counter to take the form. Customers need to paid at least RM 500 deposit to get 1 form.
After this event, we had clean up all the things and go for celebration.

P.S. MATTA Fair is a best learning place. I have learn a lot of thing such as know more about the products provided and how to satisfy customers' needs and wants, provide them a convenience place and services

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The eighth day of SIEP at LCB Tour Sdn. Bhd. (31.7.2017 - MONDAY)

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The eighth day of SIEP at LCB Tour Sdn. Bhd. (31.7.2017 - MONDAY)

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Tomorrow is my last day, I had take a panorama photo of my office. We all share a big office and had our own place. I love the design because we can communicate with each other easily and the relationship between colleagues can be build in a very short time.
P.S. There is inbound team at the left hand side and outbound at the right hand side.

P.S. Feel sad, but still need to leave.

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The ninth day of SIEP at LCB Tour Sdn. Bhd. (1.8.2017 - TUESDAY)

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The ninth day of SIEP at LCB Tour Sdn. Bhd. (1.8.2017 - TUESDAY)

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Today, I just work like normal day although I know that my SIEP is going to end in this two days. I had take some picture during working time as commemorative photos.
I know that taking a photo is such a simple thing, but it can help me to record these meaningful time with them. ❤

P.S. LCB Tour not only focus in tourism industry, the first industry the founder touch is coach industry. The founder had start a company in the industry which is KKKL Express.

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The LAST day of SIEP at LCB Tour Sdn. Bhd. (2.8.2017 - WEDNESDAY)

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The LAST day of SIEP at LCB Tour Sdn. Bhd. (2.8.2017 - WEDNESDAY)

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Today is the last day of my SIEP at LCB Tour. I feel grateful that I have a chance to process SIEP 1.
My colleagues had give a lot of help during the time I worked here. They never hide anything and willing to teach me more than my expectation. During this time, I had meet many nice people, from my general manager until customer.
I am grate that I had not make them disappointed since I had completed my task on time and can do more works except my task.

P.S. The most special thing that I experience during these time is the birthday celebration of one of my colleagues which is Ms. Ang (normally call her RouRou or Wan Rou). The clothes we wear is specially for MATTA Fair and I love it so much!!!!