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Principle 1

A substantial majority of the supported intern’s time is spent at the employer’s premises in a work placement. Whilst at the employer, the young person will be expected to comply with real job conditions, such as timekeeping, shift patterns and dress code.

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Principle 2

Supported interns follow a personalised study curriculum alongside their time at the employer, including relevant aspects of English and maths.

This will be a bespoke package that is delivered by the provider and should support their progression to paid employment. It should give the supported intern the opportunity to reflect on their learning journey.

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Principle 3

Job coaches are central to the study programme and provide support to both the young person and employer. They should be trained in line with the national occupational standards for supported employment.

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The primary goal of the programme for the young person is paid employment. Work placements must work for both the young person and the employer.

For the young person, the job must fit with their vocational profile, contribute to their long-term career goal and be flexible enough to address barriers, where necessary.

For the employer, they should meet a real business need. The employer should be committed to supporting the young person towards paid employment, and providers should work in partnership with employers to ensure programmes are successful for all involved.

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Supported Internships at ABM, Manchester Airport

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BBC Supported Internships series: Episode 3

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🏨 Hospitality & Service

Loreto College – A bespoke 5-star programme within the hospitality sector.

🏥 Health & Public Service

Choices College – Works in partnership with the NHS.

Trafford & Stockport College – Collaborates with HMRC and Amazon on public service and logistics placements.

💻 Digital & Creative Industries

DISC Supported Internship Programme – Specialises in digital and creative career pathways.

PINC College – A one-year programme supporting students into Art, Cultural, and Creative sectors.

🏢 Business, Retail & Leisure

Bridge College – Offers internships with Sodexo and Gulliver’s World.

Pure Innovations – Runs placements with Manchester Airport, Salford University, and Trafford Hospital.

The Manchester College – Partners with The Lowry Outlet and Manchester Central Library.

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Why Measure Impact?

Measuring the impact of Supported Internships (SIs) is essential to demonstrate their value, sustainability, and the life-changing difference they make to young people. By using both qualitative (based on opinions and experiences) and quantitative (based on numbers) methods, local authorities can effectively showcase their success.

"The Internships Work programme has some amazing success stories about young people gaining lifelong skills and increased confidence, with many moving into employment. We wanted to develop a way of demonstrating the impact of supported internships on young people's lives. Too often, we rely on outputs such as numbers accessing programmes, attendance, and training undertaken, and we struggle to report the real value of this work. To reflect the life-changing difference that supported internships can make in the lives of young people, we need to measure outcomes and impact." - Jess Haslam, NDTi Associate

Impact Measurement Approaches

Jess Haslam, working with local authorities in West Yorkshire and Humberside, has shared three approaches that offer a simple, effective way to measure the impact of SIs retrospectively:

1. Post-Programme Review

After the internship ends, feedback is gathered from everyone involved.

A score is given based on four key areas of work readiness.

This provides a clear, quantitative measure of overall success.

2. Goal-Based Outcomes

Young people set specific goals at the start of the programme.

Progress towards these goals is reviewed regularly.

This method highlights individual growth and achievement.

3. Visual Impact Summaries

A one-page visual summary highlights the impact in a concise and powerful way.

These summaries are great for sharing success stories and good news.

Find more guidance with Jess' Impact Measurement Guidance Notes here.
We are grateful to the work of Kirklees and Wakefield Local Authorities, who have developed and tested these approaches with NDTi.

How These Tools Help Local Authorities

Using these tools allows local authorities to:

Better understand the outcomes of their programmes.

Showcase the real difference SIs make to young people's lives.

Provide compelling evidence to stakeholders about the value of Supported Internships.

Video: Measuring Impact Tool

Jess Haslam, an NDTi Associate working with West Yorkshire and Humberside Region, shares three approaches to measuring impact for the supported internship programme.

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A simple tool to help you understand the impact of supported internships and highlight real outcomes and value for young people.

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What reasonable adjustments are - Reasonable adjustments at work

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What reasonable adjustments are and when an employer must make them for someone with a disability.