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First day reporting for internship at

AVANI Sepang Goldcoast Resort

Filled out the admission form

Was given a nametag as a sign of being one of the staff members here

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Second day at the internship.

Worked in the Public Area (PA) department.

Responsible for maintaining the lobby area.

Received guidance from Kak Aisyah, who is assigned to the lobby area.

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On the third day, I was assigned to count the total linen.

Carried out inventory tasks.

Arranged linens, bath towels, face towels, hand towels, and so on.

Sorted them according to linen categories.

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Fourth day as an intern student.

Assigned to oversee the lobby and several designated areas.

Was called into the office to learn how to check room statuses in the system.

Received guidance from Kak Hasmah and Kak Jess.

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Fifth day as an internship trainer.

Early in the morning, assigned to do public area work in the lobby area.

Afterwards, placed in the office section to monitor the Opera system.

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Sixth day at work and on shift starting at 9 AM.

Was instructed to stay in the office to monitor the Opera system due to the absence of the assigned staff.

Learned how to operate the Opera system and understand its usage.

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OFF DAY

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The tenth day of training was spent meaningfully, enjoying the experience as a trainee.

Assisted Farhan, one of the staff members, in repainting rooms with paint defects.

The rooms repainted were from 055 to 123.

Upon completion, returned to the office to continue with ongoing tasks.

Also assisted the laundry staff with their duties.

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The seventh day of the internship as a trainer.

Still assigned to be based in the office.

Received guidance from the coordinator, Ms. Kakjue, regarding task execution.

Assigned to update records of staff activities in the system.

Monitoring and updating conducted following the item arrangement session in the store.

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The following day proceeded as usual, with working hours from 9:00 AM to 4:00 PM.

Early in the morning, a task was assigned to carry out public area duties in the lobby area together with Randi.

After the break, work continued in the office, focusing on updating photos, printing, and other related tasks.

Lost and found items left behind by guests were also sorted and organized.

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Assigned to be in the public area today to assist in covering for an absent staff member.

Returned to the office to continue updating photos in the system.

At 11:00 AM, called to participate in a fire drill conducted and supervised by the security team.

Only half of the staff were involved in the session.

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• The tenth day was spent at the internship location.

• Working hours began at 9 a.m., and each morning started with a briefing session before commencing tasks.

• Assigned to sort and organize lost and found items reported by guests.

• Additionally, office duties included updating images in the system and monitoring the Opera system.

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• On the eleventh day, assigned to organize the storage area for guests’ lost items.

• Accompanied Ms. Hasmah to release rooms.

• Gained knowledge on how to perform room release procedures.

• Afterwards, assisted the laundry staff in sorting linens such as inserts, toppers, and towels.

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• Started work at 8 a.m.

• Entered the list of rooms scheduled for repainting.

• Performed room touch-up (placed towels, sprayed air freshener).

• Separated dirty linens to be sent for washing.

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OFF DAY

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PUBLIC HOLIDAY

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- Started work at 9 a.m.

- Stayed in the office to monitor the Opera system.

- Assisted other staff in sorting dirty linens.

- Helped the laundry staff with organizing amenities, ordered items, and other related tasks.

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- Working hours were from 3 p.m. to 11 p.m.

- Assigned to the public area section.

- Responsible for maintaining the lobby and grand ballroom areas, including sweeping, mopping, cleaning restrooms, and other related tasks.

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- Sixteenth day at the beautiful internship location.

- The shift was from 3 p.m. to 11 p.m.

- Assigned to maintain the lobby and grand ballroom areas.

- The photo shows the process of wiping dirty mirrors.

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- On the seventeenth day, still assigned to maintain the lobby area.

- The photo shows the process of washing a mop that had become dirty after use.

- Disposed of the dirty water used to soak the mop so it could be reused by other staff.

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OFF DAY

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- Entered the nineteenth day at this place.

- Assisted in the laundry with sorting tasks and other related duties.

- The photo shows linens such as towels and inserts being separated for washing.

- Dozens of linens were sorted into the trolley.

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- Still assigned to the laundry section.

- Assisted the staff in counting the dirty linens.

- Learned how to record the number of sorted linens in the report book.

- For example, linens such as bath towels, pool towels, hand towels, face towels, napkins, and others.

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- Twenty-one day as an intern staff here.

- In the morning, assigned to assist in the laundry section before proceeding with other tasks.

- At 11 a.m., brought to the trunk rooms to carry out inventory.

- Was taught by the manager how to conduct room inventory.

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- Carried out inventory in trunk 6.

- A total of 9 trunks needed to be inventoried, and each room had to be checked.

- Worked together with other interns to complete the inventory.

- Provided guidance to front office and finance interns on how to perform the inventory.

- Also assisted by other staff in checking each room.

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- Continued with room inventory.

- This time, moved to another trunk, which was trunk 7.

- Joined by trainee Amir and staff member Muiz who assisted with the inventory.

- Assigned to check over 20 rooms.

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- Continued with inventory work.

- Conducted in trunk 9 together with trainee Amir and staff.

- Assigned to check over 20 rooms.

- After completing 20 rooms, proceeded with trunk 3, which had only 8 rooms.

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OFF DAY

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- Thirteenth day at the internship placement; worked on the first day of Hari Raya.

- Had a meal before starting work.

- There were ketupat, lemang, nasi impit, roasted lamb, and various other dishes.

- Entered the office to update information on VC and VD.

- Monitored the Opera system.

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- On the 26th day, conducted inventory in rooms with damages or missing items.

- Was joined by a fellow intern named Amir to help complete the inventory.

- A total of over 50 rooms were completed for this inventory task.

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Still conducting inventory of the room together with other staff.

Learning to identify the items located in the room.

Inventory was carried out in trunks 5, 3, 2, and 1.

After completing the inventory, continued with keying in the data into the system for future inspection purposes

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Sample worksheet for conducting inventory.

After the item inspection and defect checking session is completed, all recorded data will be stored in the system.

The purpose of this is to restore rooms that are damaged and to replenish missing items

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After the inventory was completed for all trunks, the data entry session into the system began.

Time was given by Miss to complete the assigned task before the due date.

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Day 30 as an industrial trainee.

Reported to work at 9:00 AM and finished at 5:00 PM.

Continued with yesterday’s task, which was entering inventory data into the system.

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Day 31 at the industrial training site.

Still in the office to complete the task from yesterday.

Continued keying in data into the system until it was completed.

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OFF DAY

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Departed for work at 8:30 AM.

At 9:00 AM, the day started with a morning briefing before beginning work.

Today’s task was to top up amenities in the rooms together with other staff.

Additionally, assigned to touch up the rooms that had been cleaned by the staff.

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Day thirty-four as an industrial trainee.

Assisted staff in preparing rooms for the BSN and Takaful groups.

Over 100 rooms needed to be prepared and released to ensure guests could stay comfortably.

All manpower and housekeeping staff were deployed to work hard to complete the rooms before 5 PM.

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The next day as an industrial trainee.

Started at 9:00 AM with a briefing together with the staff before being assigned individual tasks.

Assigned to strip the linen from rooms that had been checked out by the BSN and Takaful groups.

Assisted other staff to complete tasks together

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Conducted a small inventory in the rooms that were not yet completed.

After that, continued entering data into the system as before.

Assisted in the laundry department by taking orders from staff and sorting linen.

Helped staff strip linen in rooms where guests had already checked out to speed up the room preparation process.

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Day thirty-seven at the industrial training site.

Before being assigned other tasks, assistance was provided in the laundry to help staff with taking orders and performing other duties.

Completed the inventory task by keying data into the system

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PUBLIC HOLIDAY

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On day forty, assigned to the laundry department.

Prepared amenities and filled liquid soap into bottles.

This new method was introduced to make things easier for the staff, as the smaller bottles run out quickly.

Installed them in each room together with other staff, with 35 rooms successfully completed first

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OFF DAY

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Forty-first day as an industry trainer.

Had the opportunity to learn how to do decorations based on guest requests.

Was taught by one of the staff in charge of decorations.

A "Happy Birthday" decoration was chosen to be set up.

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Assigned to the laundry department today to assist other staff.

Dirty linen is removed for cleaning purposes.

A truck from the laundry service will arrive to collect the dirty linen and deliver the cleaned ones the next day.

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PUBLIC HOLIDAY

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Without realizing it, two months have already passed at the internship placement.

Still assigned to refill soaps and place them in the toilets.

This process takes several weeks to complete and to be placed in all rooms.

It is carried out by only three staff members, including one intern.

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The next day was once again assigned to refill soap bottles to be placed in each toilet.

Today, the refilling and placement process was done together with another intern, Amir.

Refilling the soap into the bottles was slightly challenging as some types were liquid while others were thick.

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OFF DAY

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This is the list of room numbers that we need to enter and place all the amenities.

Rooms that have not been entered will be marked with an X, while those that have been completed are marked with a /.

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Today, before starting work, all staff were required to attend a briefing.

The briefing was conducted to address any mistakes and to teach the correct methods in room management.

After that, the task continued with placing amenity bottles in rooms that had not yet been provided.

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The next day was assigned to inspect rooms.

Rooms that have been cleaned need to be touched up before being handed over to guests.

The card held contains the decoration details that need to be arranged.

Followed Kak Hasmah to learn how to release the rooms properly.

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Today, a decoration was prepared upon the request of a guest.

The decoration process was guided by a staff member who provided close supervision throughout.

This experience offered the opportunity to acquire skills in decoration techniques, despite the initial challenges.

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Today’s training focused on how to make a bed properly.

Guidance on making a neat and correctly arranged bed was provided by one of the supervisors.

Through this training, knowledge related to housekeeping has been further enhanced.

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The following day as an industrial trainee.

The task assigned was to refill amenities into bottles before placing them in each room.

As usual, this process was carried out together with other staff members.

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Today’s task was carried out together with Randi to perform room cleaning.

This process is referred to as deep cleaning, which involves cleaning rooms that are not in use.

The purpose of this process is to ensure that rooms are tidy and clean for the guests.

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After spending more than two months in the Housekeeping Department, the placement continued in the Sales and Marketing Department.

On the first day in the Sales Department, no tasks were assigned as there were no staff present in the office.

Most of the Sales Department team is based in Kuala Lumpur, as the main office is located there.

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Received training on how to read and understand emails correctly.

Learned how to draft appropriate responses to emails sent by clients.

Received instructions on how to handle incoming phone calls from clients regarding the resort.

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The diagram shown is one of the forms to be submitted to the Finance Department.

This form must be signed by Finance as a confirmation of agreement.

Gained gradual experience in handling situations of this nature.

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Every Friday, the Sales Department comes to the resort.

Today, training was provided on how to prepare a client quotation.

Guidance was given by the Sales Coordinator on how to respond to emails and prepare the quotation.

Ummi, as the Event Executive, provided clear and detailed instructions throughout the process.

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On the following day, tasks were carried out calmly as a Sales Coordinator.

Responded to client emails regarding inquiries about the resort.

Assisted in preparing client quotations before submitting them.

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Prepared the quotation before handing it over to the client.

Only a few minutes were required to complete the quotation.

Assisted the Sales Coordinator in preparing the quotation.

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In the early morning, completed tasks that were pending from the previous day.

Prepared quotations and answered phone calls from clients.

Joined team members for a programme at an Orang Asli village to promote the resort.

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Returned to the office.

Carried out routine tasks such as preparing quotations, responding to emails, and answering phone calls.

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Met with the Finance Department.

Collected necessary items for the MATTA Fair event.

Received guidance on how to use the items provided.

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Prepared all items and materials required to be brought to the MATTA Fair event.

Made necessary preparations for departure to Penang to promote the resort.

A meal allowance was provided for the four days spent in Penang.

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First day in Penang for the MATTA Fair event.

Prepared brochures to be distributed to all visitors.

A briefing was given beforehand to prepare for promoting the resort.

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Second day at the MATTA Fair event in Penang.

An increasing number of visitors stopped by the booth.

Successfully attracted many visitors to learn more about the resort.

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Final day in Penang after the conclusion of the MATTA Fair event.

Departed back to the resort after the exhausting days spent at the event.

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Completed tasks in the Sales Department and continued duties in the Housekeeping Department.

Assisted Abhinash, a housekeeping staff member, in preparing rooms.

A total of 14 rooms were assigned to be prepared.

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Early in the morning, started with rubbish collection along the beachfront area.

After that, an exercise session was conducted to prevent injuries while working.

Each person was then assigned specific tasks to complete.

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The following day as an industrial trainee.

Assigned to sort and arrange curtains.

Additionally, assisted in delivering and installing curtains in rooms that did not have them.

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Sorted curtains and selected those suitable for the room sizes.

Installed curtains in rooms that lacked them or had damaged curtains.

Carried out the task together with other staff members to speed up the process.

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On the following day, inspected rooms that lacked curtains or had insufficient items.

Ensured that each room was fully equipped with amenities and curtains.

Performed minor tidying of the rooms before handing them over to guests.

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OFF DAY

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OFF

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OFF

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Entered the month of June as an industrial trainee.

Received training on how to release rooms that have been prepared and cleaned.

Assigned to inspect rooms thoroughly before handing them over to guests.

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Prepared rooms while inspecting their condition before handing them over to guests.

The photo shows one of the tables with a minor defect.

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ROD (REPLACEMENT OFF DAY)

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PUBLIC HOLIDAY (RAYA HAJI)

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OFF DAY

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ROD (REPLACEMENT OFF DAY)

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Assigned to assist a staff member in preparing rooms.

Installed curtains and other necessary fittings in the rooms before handing them over to guests.

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Assisted Kak Hasmah in preparing a decoration requested by a guest.

“Happy Anniversary” was chosen as the theme for the decoration.

Gained experience in creative guest room decoration.

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Next, another decoration was prepared as requested.

“Welcome to Avani” was chosen by the guest, decorated with towel swans.

The room was ready to be handed over to the arriving guest.

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Assigned an independent task to inspect rooms.

This particular room was found to be dirty due to fallen alang-alang (palm leaves) from the roof.

The room could not be released or sold to guests in this condition.

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After completing the room preparation and cleaning, all staff were called together.

A briefing was given to provide further training on how to inspect rooms properly.

All staff were required to listen attentively and observe carefully.

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Assigned to inspect rooms.

Rooms that had been cleaned were required to be inspected once again before being handed over to the Front Office for guest use.

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OFF DAY

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Today’s task was to inspect rooms before handing them over to guests.

The rooms inspected were very clean and comfortable for guests to occupy.

This is an example of a family villa booked by a guest.

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One of the defective items that was found.

During the room inspection, it was discovered that this iron was missing its steam hole cover.

A replacement iron was requested before the guest’s arrival.

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One of the items damaged due to guest negligence.

Received a call to inspect this room, as it was reported that a mirror was broken.

A replacement was arranged by the Housekeeping Department.

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Today, conducted room inspections together with the coordinator, Kak Jue.

Assisted Kak Jue in releasing rooms to be handed over to guests.

Due to the high number of arrivals, additional manpower was required.

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A very busy day.

With the increasing number of arrivals, more rooms had to be inspected before being handed over to guests.

All available manpower was deployed to prepare and inspect the rooms.

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During busy days, inspections are carried out in greater detail.

A large number of rooms must be prepared to meet guest requests.

Assigned to inspect rooms that have been cleaned.

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OFF DAY

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One of the decorations prepared by a staff member.

“Happy Birthday” was one of the decoration themes chosen.

This beautiful and meaningful decoration is well-suited for all guests.

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Releasing rooms and checking their condition.

Preparing room inspection reports.

ensure all amenities are complete in each room.