# data[].attributes.headline
Organization-Learning Memory & the brain

# data[].attributes.subject
Organization-Learning Memory & the brain

# data[].attributes.body
* Voca
• exceed (to exceed expectations)
• meet (to meet expectations)
• Customer experience

[Intro: 5 Important CS skills]
Knowledgeable, Patient, Solve Problem,
Smile, Speed
" Think on your feet "
1) CS: The process for customer, efficient/fair..
* CS Team: CSR, CSC, but all reposible of CS.
2) Why is imfortant?
: The competition, compares you with
<Cycle> 4steps
▪︎ Receving: 6 feet away, friendly/smile
▪︎ Understanding: try to get one's name, needs
▪︎ Helping: responsible all
▪︎ Keeping : ask b4 leave again
3) Managing Cus Expectation
▪︎ Exceed their expec
▪︎ Aim to always
- product knowledge
- satisfied -> loyal
- active listening
ex1) wedding cake (impression)
: order -> cancel -> no charge -> newspapar -> order more by others
ex2) tires (trust)
: horrible tires -> refund(even wrong store) -> customer coming again
* repeat: "The will remember"

# data[].attributes.headline
What do you know about the languages in Canada?

# data[].attributes.subject
What do you know about the languages in Canada?

# data[].attributes.body
- There are two official languages as an English and French.
- The canada's school are teaching English ans French. The students can choose their curriculums between them.
[Main ideas]
1) Why En & Fren?
2) What us major lan in Can?
3) How long, we use influ, the way, in the world?

[Information]
1) English-speaking population is 75.4%.
2) Western canada is English speaking.
3) Ontario is the most population in Canada.
4) The language spoken in Niagara should be Itoquoian.

# data[].attributes.body
1. Purpose
2. Prepare
3. Learn
1) Retrieving
2) Interleaving
3) Spacing
* Summary
- Practice 3 strategies
- Great and consistent effort is needed.