# data[].attributes.body
ACCOR is a global leader in hospitality, focusing on key qualities that drive innovation within its hotel brands:

Visionary Thinking: Anticipating trends and setting ambitious goals.

Agility: Adapting quickly to market changes and guest needs.

Collaboration: Encouraging teamwork for creative solutions.

Resilience: Viewing risks and setbacks as learning opportunities.

Sustainability: Committing to eco-friendly practices in operations.

These attributes empower ACCOR's leadership and enhance the guest experience in a competitive market.

# data[].attributes.attachment_link.provider_name
193 Countries Consortium & Partners | Local Investors Summit by Aashin US I Partner with us... Become Partners of our Partners UK Investors Summit

# data[].attributes.attachment_link.title
Robert Ng: The Visionary Leader of Sino Group - 193 Countries Consortium & Partners | Local Investors Summit by Aashin US I Partner with us... Become Partners of our Partners UK Investors Summit

# data[].attributes.attachment_link.description
Robert Ng, the chairman of Sino Group, stands as one of Asia’s most prominent real estate tycoons. Known for his keen business acumen, innovative thinking, and commitment to sustainability, Ng has significantly shaped the urban landscapes of Hong Kong and beyond. His journey from inheriting a business to elevating it into a powerhouse in real […]

# data[].attributes.body
Innovation in Loyalty : Giving points to charities

# data[].attributes.attachment_link.authors[].name
Brune Poirson Chief Sustainability Officer - Accor

# data[].attributes.attachment_link.title
Innovation in Loyalty: Four Ways Accor Enables its Clients to Make a Positive Impact

# data[].attributes.attachment_link.description
A true pioneer committed to building a sustainable hospitality model, Accor has long been championing environmental and social causes and supporting local communities. To ensure global and meaningful change, we constantly innovate and identify new ways to act across our activities and through collective engagement. Our partnership with Captain Cause ౼ a French mission-driven startup that supports organizations with a social or environmental purpose ౼ is testament to this ambition. Launched in 2023, this partnership enables our clients to support causes close to their hearts, in line with Accor’s commitment and vision.

# data[].attributes.body
The “From Change to Opportunity” series was created to engage the hospitality industry, addressing these changes by conducting in-depth internal and external analyses as well as interviews with innovation experts to understand current behaviors and impacts, and to offer insights to assimilate these changes into valuable, actionable opportunities

# data[].attributes.attachment_link.title
Accor recognized for its holistic series “From Change To Opportunity” highlighting shifts in the hospitality industry

# data[].attributes.attachment_link.description
At the Stevie® Awards ceremony, Accor was presented with an award in the “Thought Leadership Campaign of the Year - Business Services” category.

# data[].attributes.body
Another example of Accor enabling leadership qualities for innovation is the hiring of their new Director of Loyalty Operations and Performance - Pacific, Felicity Arthur. Depsite not having a long history at Accor and in loyalty, she was hired for her leadership and past experience to bring new things to the loyalty department in Accor Pacific

# data[].attributes.body
Accor's approach to leadership emphasises innovation, collaboration, and a relentless pursuit of improvement. They prioritise challenging the status quo, embracing new ideas, and fostering a culture where employees feel empowered to contribute.

Empathy and Empowerment:

Leaders are trained to listen, support and recognise team members. Accor notes its managers must be “a guide, exemplary, responsible, attentive and inspiring,” creating confidence by encouraging.

Diversity and Inclusion:

Accor stresses that different perspectives drive better ideas

Collaborative Innovation:

Accor emphasises a collaborative approach to innovation, recognising that meaningful change comes from collective effort.

Adaptability and Agility:

They can adapt to market conditions and respond to challenges with agility, finding innovative solutions to navigate complex situations

Accor's leadership in innovation is characterised by a blend of visionary thinking, collaborative effort, a customer-centric approach, adaptability, and employee empowerment.

# data[].attributes.attachment_link.title
Accor - Careers - Learning & Development

# data[].attributes.attachment_link.description
At Accor, we pride ourselves on providing our team members with access to leading training and development programs.

# data[].attributes.body
Radisson Blu Sydney fosters a leadership culture prioritising employee empowerment, mentorship, and collaborative decision-making.

The leadership team gets everyone involved in meaningful initiatives like the “Soap for Hope” programme and local charity events, helping staff feel connected to a bigger purpose. This leadership style blends doing good for the community with achieving business goals, showing that success and social responsibility can go hand in hand.

# data[].attributes.attachment_link.title
Radisson Blu Sydney Becomes First Radisson Hotel Awarded Green Key in

# data[].attributes.attachment_link.description
Our hotel is proud to be the first Radisson hotel in the Asia-Pacific region to be Green Key awarded! Green Key International is a leading global eco-label awarding their certification to hotels and other hospitality corporations that commit themselves to sustainable business practices. To qualify for Green Key certifi

# data[].attributes.body
Innovative leadership at Capella Hotel in Australia is driven by:

Vision and Strategy: Developing a clear, forward-thinking vision that inspires creativity and aligns with market trends.

Empowerment: Delegating responsibilities to build a culture where every team member is valued and encouraged to contribute ideas.

Agility: Staying flexible and rapidly adapting to guest needs and changing market conditions.

Effective Communication: Fostering open dialogue and cross-functional collaboration for seamless innovation.

Customer Focus & Risk-Taking: Prioritizing exceptional guest experiences while embracing calculated risks.

Continuous Learning: Emphasizing ongoing development and leveraging diverse global insights to keep the brand dynamic.

These core elements empower leaders to cultivate an environment of innovation that enhances guest experiences and strengthens the hotel's competitiveness.

# data[].attributes.body
https://www.fourseasons.com/landing-pages/corporate/esg/our-commitment/

Four Seasons' "Golden Rule" — “Treat others as you wish to be treated” which it fosters a leadership culture built on empathy and respect. These values are not only central to guest service but also serve as key enablers of innovation within the organisation. By practicing empathetic and respectful leadership, management team creates a psychologically safe environment where staff feel valued, heard, and supported.

Also, this approach empowers employees to make independent decisions in order to resolve guest concerns and enhance the overall guest experience. Such empowerment encourages creativity and problem-solving at all levels, contributing to continuous improvement and innovation in service delivery.

# data[].attributes.attachment_link.title
Our ESG Commitment | Four Seasons for Good

# data[].attributes.attachment_link.description
Four Seasons is dedicated to doing good for the world, every day. Explore our Four Seasons for Good initiative.

# data[].attributes.body
In terms of leadership style, Marriott is known for its commitment to servant leadership. Servant leaders focus on serving their employees and customers, rather than the other way around. This approach has helped Marriott International to create a positive work culture and to build strong customer relationships.

Focus on employee development. The largest hotel chain in the world invests heavily in employee development and training. The company believes that its employees are its most valuable asset, and it is committed to helping them succeed.

Fostering the culture of innovation. Marriott encourages its employees to be innovative and to come up with new ideas. The company has a number of programs in place to support innovation, such as its “TakeCare” program, which allows employees to submit ideas for improving the company.

Emphasis on customer service. The company is known for its excellent customer service. Marriott leaders are expected to set the tone for customer service by being responsive to customer needs and by going the extra mile to make sure that guests have a positive experience.

Commitment to diversity and inclusion. Marriott is committed to creating a diverse and inclusive workplace. The company believes that diversity and inclusion are essential to its success.  Leaders within the hotel chain are expected to promote a culture of respect and inclusion for all employees.

# data[].attributes.attachment_link.title
Marriott Leadership: an overview - Research-Methodology

# data[].attributes.attachment_link.description
Marriott Leadership. The current CEO of Marriott International is Anthony Capuano. He has been with the company for over 25 years and has held a…

# data[].attributes.attachment_link.description
At Capella Hotel Group, our inspiring leaders are focused on forging sustainable long term growth and success for the future - for the owners, colleagues and guests that they serve. Coming from diverse backgrounds, our leaders play complementary roles to one another, offering a unique perspective to ensure enhanced business performance and organisational synergy.

# data[].attributes.body
This article shows that Accor in Australia is strengthening their relationship with there different brands making them all work together to strengthen the total brand of Accor in Australia. Showing that their leadership style is to engage everyone to grow as a whole.

# data[].attributes.attachment_link.title
Accor strengthens leadership in Australian hotel industry with partnership renewals for over 40 hotels - Accor – Newsroom | Asia & Pacific

# data[].attributes.attachment_link.description
Accor, Australia’s largest hotel operator, has signed partnership renewal agreements for more than 40 hotels, comprising 5,500 keys, across Australia, underscoring the Group’s strong partnerships with some of the country’s most influential hotel owners. Accor Pacific partners have also invested more than $450 million in hotel renovations and refurbishments since the beginning of 2022. […]

# data[].attributes.attachment_link.readable_text
We grant the learning wishes of our people by offering a range of online courses and pathways through our Global eLearning Platform 'Genie'.

Much like its name, Genie has it all - from resources that our new team members need from the get-go of their TFE career, all the way through to our seasoned professionals wanting to enhance their knowledge and skills growth. Genie contains a wide range of learning and development programs from role specific skill-based development, management and leadership, brand, and services as well as a microlearning series aligned to our TFE capability framework. With Genie, the possibilities are endless!

# data[].attributes.attachment_link.description
We grant the learning wishes of our people by offering a range of online courses and pathways through our Global eLearning Platform 'Genie'. Much like its name, Genie has it all - from resources that our new team members need from the get-go of their TFE career, all the way through to our seasoned professionals wanting to enhance their knowledge and skills growth.

# data[].attributes.headline
Hyatt - Transformational and Innovative Leadership 

# data[].attributes.subject
Hyatt - Transformational and Innovative Leadership 

# data[].attributes.body
https://www.greatplacetowork.com/resources/blog/design-thinking-and-the-transformation-of-hyatt-s-culture

https://www.hospitalitynet.org/news/4111647.html

# data[].attributes.attachment_link.title
Design Thinking and the Transformation of Hyatt’s Culture

# data[].attributes.body
Part of the article states: At Accor, our leadership culture is built on empathy, cooperation and performance. Our leaders are entrepreneurs who help their employees to succeed, encouraging teamwork and ensuring that each member of the team feels appreciated and recognised.

# data[].attributes.attachment_link.title
5 essential practices for employee engagement

# data[].attributes.attachment_link.description
Discover 5 essential practices to put into action to unite your team. Tested and approved by Accor.

# data[].attributes.body
At Capella, genuineness and empathy are at the heart of the company's culture. A respect for diverse mindsets, perspectives, and personalities drives its growth as a new brand. Capella believes that when their employees feel a sense of belonging and purpose, they thrive in their workplace. Their leadership style embodies empowerment and fosters individuality.

# data[].attributes.attachment_link.readable_text
We are dedicated to our colleague's professional growth from the day they join. From orientation day, colleagues are paired with a certified learning coach who will empower them right tools to reach greater heights. Our Capella Learning Curriculum aligns with Forbes Travel Guide - the global authority on luxury hospitality - to shape our colleagues into leaders of their respective fields. Inculcating a culture of learning and commitment to excellence, colleagues benefit from a productive and impactful communication cycle with management and peers.

As ardent supporters of continuous learning, colleagues are given endless opportunities to upskill and develop themselves, both traditionally and laterally. All colleagues of Capella will enjoy complimentary access to over a thousand specialised online hospitality modules for flexible learning.

# data[].attributes.attachment_link.description
Our colleagues are empowered to be artisans of their careers. Genuineness and empathy are central to our culture. Our openness towards diversity in mindsets, viewpoints, and personalities is how we thrive as a global company.

# data[].attributes.attachment_link.title
Case study: How Sino Group empowers working women to juggle their responsibilities

# data[].attributes.attachment_link.description
Through the ‘Sino Women Connect’ (SWC), the Group aims to connect female workforce of diverse backgrounds at all levels, and create an inclusive, supportive work environment.

# data[].attributes.body
Raymond, Winnie

Prioritizing mental/physical health, career growth, and inclusive workplaces with DEI training.

Ensuring safety, accessibility, and personalized service aligned with Hyatt’s “World of Care” standards.

Supporting local communities via Hyatt Thrive, focusing on education, environmental sustainability, and economic empowerment.

Addressing challenges like human trafficking prevention and refugee support through partnerships.

# data[].attributes.body
Marriott International's leadership values are rooted in Putting People First, Pursuing Excellence, Embracing Change, Acting with Integrity, and Serving Our World. These values guide their decision-making and shape the company's culture. They also emphasize servant leadership, focusing on serving employees and customers.  https://www.marriott.com/culture-and-values/core-values.mi#:~:text=Our%20core%20values%20make%20us,integrity%20and%20serving%20our%20world.

# data[].attributes.attachment_link.description
Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

# data[].attributes.body
Below are the enabling leadership qualities identified from IHG’s approach:

1. Visionary Thinking & Future-Oriented Mindset

IHG’s exploration of eye-tracking technology (Mind Lobby) demonstrates a willingness to experiment with emerging tech to enhance decision-making.

Leadership invests in long-term tech upgrades (e.g., cloud-based analytics, attribute-based booking) rather than short-term fixes.

2. Data-Driven Decision Making

Leveraging AI and behavioral analytics (eye-tracking, mobile app insights) to understand subconscious guest preferences.

Using guest research (e.g., identifying decision fatigue in travelers) to guide innovation strategies.

3. Commitment to Personalization & Guest-Centric Innovation

Enhancing IHG One Rewards app with features like Travel Wishlists, Wi-Fi Auto Connect, and real-time room customization.

Testing attribute-based booking and personalized digital booking experiences to cater to individual preferences.

4. Strategic Partnerships & Collaboration

Partnering with Apple for AirPlay in rooms and seamless connectivity.

Engaging with tech providers and startups (e.g., SXSW Sydney activation) to explore cutting-edge solutions.

5. Investment in Digital Transformation

Allocating $300M+ in tech infrastructure, including cloud-based systems and mobile app enhancements.

Rebuilding hotel websites and standardizing global room definitions for consistency.

6. Agile Experimentation & Willingness to Pilot New Ideas

Testing Mind Lobby as an experimental concept before full-scale adoption.

Continuously rolling out beta features (e.g., 360° virtual tours, shared Wishlists).

7. Empowering Seamless Guest Experiences

Introducing automation (e.g., Wi-Fi Auto Connect) to reduce friction.

Enabling chat-based customer service for faster resolutions

# data[].attributes.attachment_link.title
IHG Explores Innovative Eye-Tracking Technology as Way to Personalize and Enhance the Guest Experience |

# data[].attributes.attachment_link.description
IHG Hotels & Resorts showcased its interest in innovative guest engagement technologies at SXSW Sydney 2024 with the unveiling of its “Mind Lobby.” This experimental activation utilized eye-tracking technology to analyze travelers’ subconscious reactions to [...]

# data[].attributes.body
The leadership approach at Marriott International is that of a harmonious combination of servant and transformational leadership blended with a core values system that focuses on people, innovation, and ethics. It is this formula that helped Marriott become the leader of the hospitality world.

Marriott's leadership is guided by core values that reinforce its commitment to excellence and integrity:

Put People First: Prioritizing the well-being and development of associates and guests.

Pursue Excellence: Striving for the highest standards in service and operations.

Embrace Change: Adapting to evolving customer needs and industry trends.

Act with Integrity: Upholding ethical practices and transparency.

Serve Our World: Contributing positively to communities and the environment.

# data[].attributes.attachment_link.readable_text
Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same-putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

# data[].attributes.attachment_link.title
Core Values and Heritage | Marriott International Corporate Values

# data[].attributes.attachment_link.description
Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same-putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

# data[].attributes.body
Group 1 (Sam , Ajay, Ashish, Abhaya, Santosh)

Hilton – Digital Leadership & Technology Integration

Hilton is a global hospitality leader committed to transforming the travel experience through innovative technology. At Hilton, corporate technology teams play a crucial role in shaping the future of hospitality by building platforms, tools, and solutions that create seamless and personalized guest experiences.

Driving technology innovation.
Hilton’s technology teams are at the forefront of developing advanced solutions such as Digital Key, Connected Room, and mobile-first platforms, empowering guests to control their stays from check-in to checkout through the Hilton Honors app.

Investing in talent and employee growth.
Hilton is deeply committed to employee development, offering career growth opportunities across technology roles — from software engineering and data science to IT operations. Employees are encouraged to bring fresh ideas, collaborate across teams, and advance both their careers and Hilton’s innovation goals.

# data[].attributes.attachment_link.title
Hilton Corporate Technology Careers | Hilton