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Success story stories for clients.

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Seeing the progress the clients make...seeing them happy.

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The most rewarding is working with someone a challenging time in their life, and being able to support them during that time. 

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The most rewarding is working with someone a challenging time in their life, and being able to support them during that time. 

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Different loops and curve balls that have been implemented in programs that are supposed to be available to help my clients

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Seeing a change in the client's thinking about improving their quality of life, when the "light bulb goes off" 

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Seeing a change in the client's thinking about improving their quality of life, when the "light bulb goes off" 

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Ray

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When client hits milestones such as obtaining employment and takes action in removing their barriers. 

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When client hits milestones such as obtaining employment and takes action in removing their barriers. 

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Tenzin

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Seeing the progress and knowing that I put my all into supporting my client.

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It is easy to take on the trauma of the client's, based on their hardships. The challenge is that it is easy to be co-dependent on the success of the client. This prevents goals from being accomplished and the work is not productive.

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The fact that their is no set way of doing the work, because everyday is  different depending on the client and the task that needs to be completed. 

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The fact that their is no set way of doing the work, because everyday is  different depending on the client and the task that needs to be completed. 

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Not being able to see my clients make it to their goals.

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Flexibility and working with women in their most vulnerable moments.

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Not having ability to control the outcome of clients.

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Not having enough resources and the ability to control the outcome of client's long term goals (ex: finding permanent housing)

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Time management and being available for our clients. Knowing how to work within the hours we are scheduled. Knowing how to compress our day from 9-5.

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Some client will qualify for additional programs at CFLS but will not work with most case managers besides myself.

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I think that we all consistently communicate with one another across programs. We have staff meetings. Flyers and events posted at the main office. We all do one on one check-ins , about mutual clients.

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We communicate with each other, including team and program meetings.

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We get together to have team meetings that allow us to discuss shared clients.

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There is little interaction outside of the case managers here at Milestone.

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All of the programs overlap in some way. There are mutual clients throughout programs which allows us to check in with our fellow case managers/program managers. The referral process is another way of working together across different programs. In person and electronic communication are both effective and convenient ways to collaborate and collect feedback about clients. The department meets and staff meetings are both ways we all work together.

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All departments would be connected. More department mtgs will get us to that point.

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We would be able to identify common trends, communication amongst programs. We will be able to fill in the service gaps for any missing services within our organization or programs.

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It will help with getting to know each other and learning about our individual programs. Learning from each other in general. This will benefit the clients ultimately.

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Cross training and learning each others job descriptions.

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We will get a fuller and better understanding of what our client's needs and which services will most benefit them.

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Being able to understand services that we offer and can refer our clients to in-house here at CFLS.

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I really don't see any challenges.

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Relying on other people to complete their portion of group/department project.

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Potentially finding a common time where everyone is available to meet.

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Not everyone will be equally up to date or invested in the specific client's progress being discussed. Also, not everyone will come to an agreement that everyone is accepting of.

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Finding the time to meet and work cohesively together or a team.

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Finding the time to accommodate everyone's schedule to meet.

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Flexibility and dedication.

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Support and communication, confidence, trust.

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Communication and understanding

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Support from all departments and the whole staff when needed.

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Support across different departments to achieve common goals.
Time and availability!

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Progress and Success story's,

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Not having enough time and community resources for our population.

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Mutual Clients , teams meetings, staff meetings, universal intakes, apricot system, and internal referral process. 

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Mutual Clients , teams meetings, staff meetings, universal intakes, apricot system, and internal referral process. 